dnata in Singapore

Ground Handling in Singapore

We employ more than
1,800 people
in Singapore
We have over
4 decades
of experience in Singapore
We offer specialised
Private Aviation
services

Commitment to excellence

Today’s airline passengers expect a seamless experience from check-in to baggage delivery and that is exactly what dnata Singapore delivers for the millions of passengers that we handle each year.

With safety at our core, our vast experience and commitment to excellence enable us to offer practical and cost-efficient solutions to your exact requirements. Our highly-trained staff will be on hand from start to finish to ensure that your passengers’ journey is a delightful one.


Security Services

At dnata Singapore, Security is fundamental to our daily functions. Every stage our Airport Operations are subject to unwavering security standards.

We take our responsibility for your stakeholders seriously. We resolutely follow international best practices, working closely with airport and Government authorities to ensure full compliance with international security regulations. This is supported by investment in employee training and modern technology to drive continuous improvement.

In partnership with Aetos and Certis CISCO, our associate auxiliary Police Force, we provide customer-facing personnel who are highly trained in security protocol, to deliver the utmost in security standards, for the safe and timely passage of your customers.

Our Services:
  • Aircraft guarding services
  • Aircraft cabin security search
  • Anti-pilferage / Loss prevention checks
  • Security escort services
  • In-flight Catering Security Services – Access Control, Catering meal carts Security Checks
  • Cargo Security Services – Access Control, Cargo Security Screening, Cargo Escort
  • Passenger Security Services – Boarding Pass Checks, In-admissible Passenger Escorts
 

Ground Services Equipment 

dnata operates a full range of state-of-the-art Ground Services Equipment.
 
Leasing allows us to operate a flexible GSE fleet that incorporates the leading GSE technology. Having the ability to introduce the latest innovations and technology means that customers benefit from GSE innovation.
 
dnata Singapore is also partnering with industry leaders to improve the management of its existing GSE fleet and is in the process of replacing old diesel equipment with a more sustainable asset base, including electric GSE. An added benefit is that the electric equipment will further lower the carbon footprint of the company’s operations.
 
 

Technical Ramp Services 

You know you can take to the skies smoothly and safely with dnata providing you with technical ramp services from the ground.
Our Services include:
  • Aircraft towing
  • Aircraft pushback
  • Marshalling 
  • Provision of Ground Power Units and Air-Cooling Units
  • Aircraft interior cleaning
  • Water services
  • Lavatory services
  • Galley waste clearing

Cargo in Singapore

Our facility is designed to handle up to
550,000 tonnes of cargo
per year
We specialise in
pharma and perishable
product handling
We operate a
1,400 square metre
state-of-the-art Coolchain warehouse

Cargo & Logistics

With more than four decades of experience in the air-freight business, dnata Singapore has developed finely tuned handling techniques and cargo management methods that make us fully equipped to support our airline customers in surpassing the challenges of delivering products to their destinations in the shortest possible time.

Our investment in state-of-the-art equipment and facilities allows our highly trained staff to manage the handling of any type of cargo, from perishables to priceless goods, from live animals to engines or pharmaceuticals, we have the resources and the know-how to safely and efficiently handle your goods as part of our daily, routine operations.

Our other first-rate services include the preparation of cargo documentation, the operation of ground service equipment, the management of the goods acceptance, delivery, and the breakdown and build-up of cargo. At each stage, we complete our operations to your exact standards and you can track the shipment from start to finish.


Exceeding expectations

Designed to handle an annual turnover of 550,000 tonnes, our ISAGO certified cargo terminal, efficiently facilitates the rapid movement of inbound and outbound cargo. dnata Singapore is fully compliant with the requirements of the Regulated Air Cargo Agent Regime and maintains a Government Approved known shipper program.

We also hold the IATA Center of Excellence for Independent Validators (CEIV) Pharma and Fresh accreditation. This is in addition to ISO 9001:2015 certification for cargo handling services and Halal certification for a special holding room in its Coolchain facility.

Our top–of–the–range equipment and our commitment to utilizing the most contemporary technologies means that we are well placed to provide the best fit for your cargo handling requirements. This makes us the go-to service provider for import and export handling in the country.

Our Services:
  • Shipment status enquiry and iCargoNet service
  • Full volume checks are taken at the point of acceptance using the latest technology
  • Digital blueprints of your cargo can be shared with relevant stakeholders giving more transparency and traceability of your shipments
  • ULD and equipment management - Multiple level ETV system to keep your ULDs undercover and appropriately looked after 
  • Build-up and breakdown services
  • Import, Export, Transshipment handling
  • 100% weight verification and checks
  • Dedicated Key Account Management or charter specialists on hand allows for a quick response time to last minute charters 
  • Facilities and equipment rental
  • Specialised Post Office mail and e-Commerce handling team 
  • Shipping container stuffing, unstuffing, labelling and making your transhipment ready for airfreight carriage

Equipment:
  • Elevated Transfer Vehicle (ETV)
  • Transfer Vehicle (TTV/TV)
  • Conveyor Belt Loader
  • Weight scales - calibrated every quarter by an approved vendor in line with regulatory requirements
  • TSA and DFT approved X-ray Machine - Rapiscan 632DV (1.5m x 1.65m) and 638 DV (1.8m x 1.8m)
  • Secondary screening methods also available
  • High-tech CCTV units within warehouse premises
  • Build-up pits and mobile work stations
  • 10T forklift on-site. Cranes can be arranged on short notice, if required.

Special Cargo Handling

No challenge cannot be overcome by our special cargo handling operations team. Decades in the cargo handling business, dedication to employee training and investment in state-of-the-art facilities, allows us to manage your special cargo as part of our routine daily operations.

We have successfully managed the transport of several special Cargo, from live tropical fish to tigers and large livestock, to explosive material and luxury cars, we have the experience and know-how to ensure safe and efficient handling.

Our Services:
  • Airline equipment room
  • Livestock room
  • Vulnerable cargo holding area
  • Radioactive room
  • Dangerous Goods area
  • Vault

Coolchain

Established in August 2013, Coolchain is the result of a S$4 million investment by dnata, launched to increase Singapore Changi Airport’s perishable handling capacity by 75,000 tonnes annually.

Our efficiency, reliability and state-of-the-art, controlled facilities make Coolchain the go-to air cargo operator for the safe transport of perishables.

At Coolchain, we understand that the delicate nature of perishables calls for specialized facilities and handling, which is why we are the first choice for the majority of National and International airlines in the country.

Our 1,400 square meters centre is equipped with the latest cold storage technologies and is designed to handle and process a wide range of products.

We have designated product-holding rooms for varying types of cargo, ensuring that the goods are systematically and efficiently managed to maximize time and cost efficiency, so that your products are kept at their optimum condition, as fresh as the day you ship them.

Our Services:
  • Packaging services
  • Handling services
  • Storage facilities
  • Loading services
  • Tracking system
  • Transportation services
  • X-Ray / Security
  • Chilled / Frozen / Ambient Storage
  • Re-Icing
  • Ad Val – Labelling
  • Ad Val – Temperature probing / recording
  • Ad Val – Consignments sorted to client orders
  • Coolchain Management
  • Shipping / reefer container charging points with ability to stuff, unstuff and prepare for next sector, air or sea.

Cool Dollies

To ensure and prepare for the uncompromised integrity of pharmaceutical and perishables in the air cargo supply chain throughout end-to-end distribution, dnata has invested in the manufacturing of cool dollies in Singapore. These new dollies, specially designed to serve the ever-growing pharmaceuticals industry, makes dnata the first handling company in Singapore to offer a temperature-controlled solution for the transportation of temperature-sensitive goods between the dnata Coolchain Centre and an aircraft. The introduction of a cool dolly service helps to provide peace of mind to pharmaceutical and medical manufacturers as well as health authorities.


Security Services

At dnata Singapore, Security is fundamental to our daily functions. Every stage of our Cargo and Logistics Operations are subject to unwavering security standards.

We take our responsibility for your goods seriously. By following international best practices and working closely with the airport and Government authorities, we ensure full compliance with international security regulations. This is supported by investment in employee training and modern technology to drive continuous improvement.

In partnership with Aetos and Certis CISCO, our associate auxiliary police force, we provide around the clock security at our facilities, keeping your goods safe.


iCargoNet

iCargoNet is dnata’s multi-functional, easy use, web-enabled service that is accessible through the Internet. The technologically advanced service allows the general public to enquire about flights handled by dnata and to receive an up to the minute status of their shipments.

All our customers need to do is simply subscribe to receive immediate access to a wide range of exceptional services, available at your fingertips. The service allows for easy access to a variety of functions, including Flight Enquiry, Shipment Enquiry, Management of FWB and FHL, Viewing of Import and Export Lying List, Updating Company Accounts, Printing Import and Export Cargo Manifests, Assign Warehouse Destination, View Import and Export Consignment Lists and Generate reports on the Monthly Cargo Tonnage Statistics.

Why choose iCargoNet?
  • Make online flight and shipment enquiries
  • View the import and export list
  • Update your company account remotely
  • Printable Import and Export consignment lists
  • Generate reports on monthly cargo tonnage statistics
  • We manage FWB and FJL messages

dnata Singapore Tariff Rates

In the below document you will find the dnata Singapore tariff rates for the following services:

  • Equipment Hire
  • Cargo Handling Services
  • Cargo Store Rent Charges
  • Charges Collect Fee
  • Early / Late Delivery Charges for Valuable Cargo
  • Miscellaneous

Click here to view our tariff rates.

Catering in Singapore

We produce over
5 million meals
every year
We operate a
23,000 square metre
catering facility
We cater to over
30 airlines
in Singapore

Unparalleled culinary capability

Today’s sophisticated passengers may demand only the very best for their in-flight selections but with dnata, catering to every palate is a piece of cake.

To satisfy the taste buds of every discerning passenger, our team of experienced chefs constantly strive for creativity and the highest culinary standards to deliver on taste and quality.

Operating out of a state of the art 23,000 square metres ramp-side facility, we provide inflight catering to over 30 airlines departing Singapore's Changi Airport.

We are committed to delivering the very highest standard and take pride in our team of experienced chefs, who deliver creative, consistent products for all of our customers. Reliability is the key to our operations. We are an ISO 9001 and Halal certified in-flight caterer. Our kitchen operates on a “flow and communications” system that tracks the flow of orders with precision and is equipped to handle approximately 6 million meals annually.

The team also comprises food microbiologists and qualified hygiene officers who conduct daily laboratory testing and inspection at every stage of food preparation to ensure that all meals meet stringent hygiene benchmarks before being delivered to your aircraft and passengers.

Our services are second-to-none for organisation and preparation, and acknowledgement of this has come from our valuable customers. Respected industry publication PAX International awarded dnata Singapore ‘Best Airline Caterer in Asia’ in both 2017 and 2018. We also received Air China’s ‘Outstanding Catering Award’ in 2018 as well as ‘Caterer of the Year’ in 2016 for Swiss.

Whether it be commercial, VIP, charter, lounge or on-ground catering, our team in Singapore has the skill and experience to deliver an unforgettable experience.


Investing in our People

The investment we make in training and developing our people is a key differentiator in how we ensure that we have the best people not only working for us but for you too. The dnata management recognizes the importance of continuous professional development and for this purpose, an in-house Training Centre is established.

Through our dnata Training Centre, we offer individual training programs, ongoing functional training, upgrading of skills and management & soft-skills training to all our employees. Training programs have also recently been enhanced to focus on recurrent skills and continuous growth to improve service quality capabilities.

Recognising top performers is important and we do this through the NAJM (meaning ‘star’ in Arabic) system, highlighting the employees that have gone the extra mile in the delivery of their work. The NAJM system has been welcomed as a morale and motivation booster internally.

As evidenced within our responses to our corporate and local people engagement and reward plans, we have a very competitive employment proposition. We believe that our proposition makes dnata an employer of choice through our commitment to investing in people, and this will be effective in minimising attrition. We believe competitive remuneration also improves productivity and satisfaction through paying our staff more.

We are dedicated to enhancing our people’s qualifications and skills through apprenticeships and believe they are a valuable tool to reward and incentivize the emerging talent we have in our operation.


Sustainability

At dnata, we are committed to minimising the environmental impact of our operations across all our businesses and activities, including our supply chain. Core policy objectives include: 

  • Comply with all applicable environmental regulations and obligations
  • Use energy, water, fuel and other resources efficiently, and minimise emissions and waste 
  • Set objectives and targets for continuous improvement, and put in place programmes to address our environmental impact and opportunities
  • Evaluate and monitor the environmental impact and performance
Some of our initiatives include:
Digitalisation - dnata Singapore continues to fast-track digitalisation across our operations to enhance efficiency, reduce turn-around-time (TAT) and introduce a fully connected and paperless eco-system in the airport ground operations.

Electrification of the fleet - dnata is partnering with industry leaders to improve the management of its existing GSE fleet and is in the process of replacing old diesel equipment with a more sustainable asset base, including electric GSE. An added benefit is that the electric equipment will further lower the carbon footprint of the company’s operations.
 
Solar Panels - the Solar Photovoltaic (PV) panels installed on the rooftops of our key office buildings generate and provide renewable energy and lowers dnata’s carbon footprint.
 
Aircon-as-a-Service – we replaced central chiller plants at key office building sites and switched to this innovative business model that supports our sustainability agenda while improving building efficiency.
 
Upcycling organic waste - dnata Singapore partnered with Blue Aqua to upcycle organic waste from our catering and ground handling operations into alternative insect protein for aquafeeds. Blue Aqua’s innovative bioconversion solution processes underutilized nutrients from the leftovers that can be transformed into quality insect proteins for aquacultural use. 
 
The bioconversion is a virtuous circle that makes the insect protein a sustainable and efficient alternative to traditional fishmeal. To close the circle, dnata has added Blue Aqua to its list of suppliers to purchase locally farmed seafood for its catering operations.

dnata Singapore airport locations


Services

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