An International team with a unified purpose
President of dnata
Gary Chapman (ACA – New Zealand) has been a key member of the Emirates Group management team for almost three decades.
In his current role - President (Group Services & dnata), Emirates Group - he is responsible for the global operations of dnata, the leading air services provider employing over 38,000 people with businesses in over 80 countries worldwide, as well as a number of other associated company businesses within the Emirates Group. He is also responsible for a number of the support functions of the Emirates Group (Finance, IT, Internal Audit, Human Resources, Medical Services, Legal, Insurance, Performance Development).
Gary is Chairman of Maritime and Mercantile International LLC (MMI) , Sirocco LLC and dnata Singapore Pte Ltd. He is a member of the board of directors for Emirates Flight Catering Co. LLC, Emirates CAE Flight Training, Premier Inn Hotels LLC and dnata’s overseas ground handling operations.
Prior to joining the Emirates Group in 1989 Gary spent 12 years with a prominent Arab trading concern involved in construction and the provision of support services to the oil industry. His assignment postings included the Sultanate of Oman, Bahrain, Kuwait, Paris and Houston.
In 2012 he was awarded the New Zealand Order of Merit for services to the community, to New Zealand charities, and for his efforts in fostering aviation relations between the UAE and New Zealand.
Gary enjoys playing golf, and has a keen interest in most sports including sailing, cricket, football and rugby. Gary is the driving force in turning the Dubai Rugby Sevens from a local event into a major international tournament attracting top class players and teams with a huge spectator following from around the world.
Divisional Senior Vice President – Travel Services
Iain is responsible for all aspects of dnata's travel business across 7 countries in the Middle East as well as our international investments. Iain joined the Emirates Group in December 2005 and was promoted to Divisional Senior Vice President in 2007.
Before joining dnata he was employed by Unipart, Thomas Cook, American Express, Air 2000 (the charter airline of First Choice Holidays) in a number of IT, finance and management roles. He also served as Chief Information Officer for TUI Airline Management, a group of six European charter airlines. More recently he was employed as the IT and Change Director for Britannia Airways, part of the TUI Group of companies, as well as CIO for the Dixons Stores Group.
He currently serves as President of the Dubai Travel and Tour Agents Group and Regional Managing Partner for HRG Middle East and West Asia. He also sits on the board of Mindpearl AG, a global contact centre provider and is an Executive Committee and Global Partner board member of HRG plc.
Iain is a qualified Chartered Management Accountant (ACMA) and holds a degree in Business Studies from the University of Westminster and a Master of Science in Information Technology and Management from Sheffield Hallam University.
Divisional Senior Vice President – UAE Airport Operations
Steve is responsible for the ground handling and cargo operations at both Dubai International and Dubai World Central Airports. Looking after the needs of over 140 of the world's airlines, he oversees a workforce of over 18,000 people.
Steve has 15 years of experience in British Airways, and helped design Heathrow’s Terminal 5 before joining dnata in 2008 as Vice President Operations, where he was instrumental in the birth of the One dnata Strategy. He then moved to lead the Performance Development department in 2011 as Senior Vice President, and led a number of major change programmes across the group, including the ongoing design for Phase 2 of DWC. Steve is part of the Emirates Group Innovation board, and currently serves as a board member at two UAE based group companies, Transguard and Plafond.
Steve has two daughters and is a sports fanatic, with a particular passion for cycling, golf, padded tennis and football.
Divisional Senior Vice President – International Catering
Robin leads dnata's Catering division, which encompasses the full range of aviation food services: in-flight catering, airport food and beverage outlets, and in-flight retail operations.The division includes Alpha Flight Group Ltd operating in 10 countries around the world, dnata catering in Singapore and Italy, En Route International in the UK and UAE, and dnata Newrest in South Africa. Originally trained as an economist in the United Kingdom, Robin has 22 years of experience in aviation; prior to which he worked in a diverse set of industries, including insurance and retail. Robin has worked for Emirates Group for almost 18 years and has held a number of senior roles since joining. Most recently, he was Senior Vice President Aircraft Catering, accountable for delivering over 55 million high-quality meals across Emirates' global network each year. Prior to that, as Emirates' Vice President for Airline Procurement, he was responsible for the acquisition of jet fuel, in-flight catering, ground handling, airports and air traffic charges through to hotels for crew rest.
Divisional Senior Vice President – International Airport Operations & Associated Companies
Stewart oversees all international handling businesses whilst driving performance from our investments in Associated Companies. This includes overall responsibility for dnata’s ground handling operations at 84 airports in 13 countries. Stewart is also a Board Director across a portfolio of different businesses including hotels, retail F&B and liquor sales and distribution. After graduating in Economics from the University of Warwick, Stewart qualified as a Chartered Accountant with Price Waterhouse in London. After a career with British Airways and Emirates, Stewart joined dnata in 2004. Stewart is married with three children. His interests include aviation history and watching any sport!
Senior Vice President – International Airport Operations
Ross is currently responsible for dnata's international operations including ground handling and cargo operations in more than 20 airports across Europe, Asia and Australia. Prior to joining the Emirates Group 8 years ago, Ross was Managing Director at Menzies in Australia for 8 years. With over 24 years' experience in the aviation industry, Ross began his career at London Heathrow having worked for airlines and ground handling businesses across 3 continents. Ross holds an MSc in Aviation from the University of New South Wales in Sydney, Australia.
Jaffar Dawood Ali
Senior Vice President – Airline Services, DXB
Jaffar leads dnata’s Airline Services portfolio in Dubai. This includes all below the wing activities for Emirates Airline and all turnaround activities for our other customer airlines at Dubai International Airport (Terminal 1 and 2). Jaffar started his career with the Emirates Group in 1992 and is a true Ground Handling expert. His previous positions include VP Customer Services, VP Business Support and DVP Airside Operations. Jaffar holds his current role since 2017.
Senior Vice President – dnata Travel (Consumer), Middle East & India
Leading the Business Development of our travel sector, Ailsa is responsible for the continued growth of dnata's travel retail network, our e-commerce travel presence globally, including our investment in Travel Republic one of the United Kingdom's leading online travel agencies, as well as overseeing all our non-air relationships and suppliers. Ailsa joined the management team in 2009. In her current role she is responsible for the travel consumer businesses, both online and offline. She is on the Board of Directors for Travel Republic, acquired by dnata in 2011. She is also responsible for all the non-air travel relationships of dnata, and any new business development opportunities. Prior to joining the Emirates Group in 2009, Ailsa's previous roles included COO of Leisurecorp, and Director of the real estate and hospitality advisory group at PricewaterhouseCoopers in the Middle East. She started her career as a strategic consultant with Accenture (Andersen Consulting), and also worked in Sainsbury's investment division (a FTSE 100 retail group). She has an Executive MBA from London Business School.
Senior Vice President – UAE Cargo & DWC Airline Services
Bernd leads dnata's cargo business in the U.A.E. as well as the airline services unit at Al Maktoum International Airport (DWC) in Dubai South. Before joining the Emirates Group in 2006 his career in aviation covered positions across the globe with Lufthansa, British Caledonian, American, United Airlines and Fraport. Bernd holds his current role since 2014 and is also chairman or board member of Dubai Express/Freightworks, PAL Airport Logistics and Bollore Logistics LLC.
Senior Vice President – Business Development
Responsible for the establishment and development of dnata's international ground handling and flight catering presence, Derek has played a key role in the company's growth. He has been involved in many of dnata's transactions around the world, including Singapore, Australia, Middle East, and South Africa. Derek's background is in finance, and previously worked with Rolls Royce and Gulf Air, before joining Emirates Group 21 years ago in Operations Finance and Aircraft Procurement. In 2003 he transferred to dnata, where he holds the role of Senior Vice President, Business Development. In addition, Derek's Group Board responsibilities include the development of the Premier Inn hotel brand throughout the region and pilot simulator training in the UAE and India.
Senior Vice President – Corporate Travel, Middle East & India
Steve is responsible for dnata Travel’s corporate travel business in the UAE and for dnata’s regional network of travel businesses, providing both corporate and leisure travel services in the Middle East and India. He serves as a board member of seven companies in the region and works closely with HRG, our global Travel Management Company partner.
Steve has extensive travel sector experience, and was previously the CEO of Portman Travel and a director of Radius Travel, the international TMC network. He has held leadership positions at a number of travel companies including as marketing director for RCI EMEA, commercial director at Thomson Holidays, marketing and sales director at Britannia Airways, the GTMC and treasurer and trustee for the industry charity The Travel Foundation.
Steve is married with 4 children and has a passion for rugby, cricket and the outdoors.
Senior Vice President – dnata Safety and Standards
Mark is responsible for dnata’s safety culture globally and the company’s One Safety programme.
Prior to joining dnata, Mark held senior leadership roles in the energy sector, most recently with Veresen and before that with Nexen and Shell. He was accountable for safety across sites in North America, North Africa, the Middle East, Asia and Europe as well as in start-up, operational and growth businesses. With over 25 years of work experience, he has led successful change programmes in multinational, regional and start-up organisations.
Chief Commercial Officer – International Catering
David is responsible for managing and developing dnata's portfolio of catering businesses, which together produced over 50 million in-flight meals in the last financial year from operations in more than 61 airports in 12 countries. David originally trained as a chef in the UK, working in a number of well-known properties including the Michelin-starred 'Ninety Park Lane' at the Grosvenor House Hotel in London. In 1987, his interest in the diversity of airline catering inspired his move to Trust House Forte's in-flight catering unit at Gatwick Airport in London. In 1992, he took his first airline job as Food Product Manager at Emirates in Dubai, returning to the UK in 1998 to take up the position of Regional Catering Manager for Europe with British Airways. A number of airline catering and hospitality roles followed, taking him to the US for DO & CO as Managing Director USA and in 2004 joining Flying Food Group, initially as Vice President of the Retail Division, then VP Sales and Service of the Company's airline division. He is also President of the International Flight Services Association (IFSA). Headquartered in Atlanta, Georgia, IFSA is a global professional association created to serve the needs and interests of airline and railway personnel, in-flight and rail caterers and suppliers responsible for providing on-board services on regularly scheduled travel routes.
Vice President – Commercial & Business Development, UAE Cargo
Kevin is a cargo logistics professional with 32 years' experience in the fields of freight forwarding and cargo ground handling. In 1992 Kevin joined Inchcape Shipping Services in Muscat, Oman as their Freight Forwarding Manager, his major achievements were obtaining the PDO contract and project managing the importation of copper concentrate from Chile, Indonesia and Yugoslavia to be refined at Oman Mining in Sohar. This project ensured that over 300 jobs were retained, most of them Omani nationals. Kevin joined dnata World Cargo in December 1994 as Freight Forwarding Manager and in 1999, became responsible for the merger of 3 freight forwarding entities (dnata World Cargo, Dubai Express and Kanoo Cargo Services) into Freightworks, which is now a leading player in the Dubai freight forwarding industry. Aside from his role at dnata, Kevin also assists on the Board of dnata Cargo joint venture companies - Freightworks LLC, Pan Airport Logitics (PAL) and SDV UAE. Kevin is also the Vice President on the Executive Board of the National Association of Freight and Logistics (NAFL is FIATA's representation in the UAE).
Vice President – Corporate Communications, Marketing & Brand
Kristian is responsible for heading up all corporate communications, marketing and brand for dnata across the entire network as part of the global management team. Prior to joining the Emirates Group, Kristian worked in the Asia Pacific region with some of the world’s leading global brands firstly in Australia and Singapore. With over 20 years’ experience in communications and marketing, Kristian began his career working in the Australian advertising industry in account management. Kristian holds a Masters in Marketing from Monash University in Melbourne, Australia. Kristian is a family man with three daughters and has a passion for travel with his family and supporting his favourite rugby teams.
Vice President – Commercial & Business Development, dnata Airport Operations, Dubai
Emma is responsible for the ground handling, contract and commercial relationship management for dnata's airline customers in Dubai. Her team undertakes ground handling contract administration, billing and relationship management. Emma is also responsible for the management of the non-core handling revenue activities undertaken by marhaba services such as the premium meet and assist, lounges, porterage and visa services at Dubai International Airport, Dubai World Central, and Bahrain International Airport. Emma joined dnata in 2008 in the role of Legal Adviser to dnata Dubai Airport Operations and dnata International. In 2012, Emma joined alpha LSG, dnata’s joint venture catering operation with LSG Sky Chefs in the United Kingdom, as the Head of Legal and Risk. As a member of the Senior Leadership Team, Emma counselled the business on customer service and procurement requirements across the business servicing 17 airports around the UK. Emma started her career as a solicitor in Australia, working subsequently in Dubai and the United Kingdom whilst specialising in aviation commercial law. Emma is admitted to practice in the High Court of Australia, and holds a Masters of Aviation Management from the University of New South Wales.
Rashid Al Awadi
Vice President – dnata Travel, Regional
Rashid is responsible for dnata Travel's regional network, its offshore and marine travel operations, the joint venture business G Travel International and dnata Travel facilities. Prior to this, Rashid held the position of Vice President - dnata Travel Retail for over 5 years and with his vast experience in the business to consumer segment he has transformed the vertical of B2C remarkably. In this role he was responsible to enhance the customer experience through the offline channels and strengthened the network through expanding dnata Travel’s footprint across the UAE to more than 40 retail stores.
Rashid started in the travel industry as a customer service agent and worked his way up in various leadership positions over the past 13 years to his current role. Rashid holds a Bachelor’s degree in Mechanical Engineering from Ohio State University in Columbus together with The Executive Leadership Development Program from the University of Warwick.
Vice President – Government & Corporate Travel
Savio is responsible for Government Travel, HRG, MMI, Banking Alliances, Visa Services, Corporate Leisure and Meetings Groups & Events within dnata Travel. He leads a multi-cultural team tasked with consolidating businesses and supporting the dnata, HRG and MMI brands across the region. Savio has been credited with growing the HRG brand within the region through regional consolidation of multinational accounts. Prior to taking on the role of Vice President Government & Corporate Travel, Savio brought with him 21 years of airline experience across multiple areas of the aviation industry at Lufthansa. Savio holds a Bachelor’s degree in Economics and Politics from the University of Mumbai.
Vice President – Strategic Alliances & Air, Middle East & India
The broad remit of Alan and his teams spans overlooking airline general sales agents, strategic airline relationship management, global distribution systems, revenue management, and Gold Medal for the Middle East and India.
With more than 23 years’ experience in the airline and travel industry, Alan’s varied career includes serving as Country Manager for the UAE for Air France-KLM before joining dnata six years ago. He holds an MBA in Business Administration from the University of Bradford.
Vice President – Commercial
Charles is responsible for all ground handling, cargo contract and commercial relationship management across dnata’s international network. Looking after the needs of over 300 airline customers across more than 130 airports worldwide.
Prior to joining dnata, Charles worked in Europe with some of the region’s biggest aviation brands, firstly in the UK for Thomson Airways (part of the TUI Group) and then in Switzerland for Swissport International AG.
With over 20 years’ experience in the aviation sector, Charles began his career at London Gatwick Airport in various operational roles. Charles studied Finance & Strategy at the Cranfield School of Management whilst holding Mathematics and Physics Diplomas.