dnata recognised as ‘Cold Chain Service Provider of the Year’

Singapore, 6 October 2021 – dnata has been named ‘Cold Chain Service Provider of the Year’ at the 8th Payload Asia Awards. The award recognises the most outstanding companies in the air cargo supply chain across Asia Pacific to celebrate their certified track record of excellence and industry compliance in the airfreight market. The award was presented at a gala event in Singapore.

Charles Galloway, Regional CEO for Asia Pacific, dnata, said: “We are proud to be recognised by the industry as a trusted member of the air cargo ecosystem. We continue to work closely with our partners across the supply chain to consistently provide world-class safety and services to our customers.

dnata has recently invested significantly in infrastructure, equipment and training to ensure that it provides shippers with a transparent and reliable cool chain product. The company has been using the latest technology, best practices and certified warehouses to deliver best-in-class services for customers.

dnata added a total of six high-tech 'cool dollies’ to its cargo fleets in Australia and Singapore, becoming the first air services provider in both markets to offer a fully integrated, temperature-controlled cool chain for pharma and perishable shipments.

In the Asia-Pacific region, dnata operates cool chain facilities in Singapore, Melbourne and Sydney. Designed and built with flexibility and unique product requirements in mind, the facilities enable dnata’s cargo teams to offer an uncompromised temperature-controlled handling and storage solution to airline customers.

dnata consistently improves training and processes to transport temperature-sensitive shipments to the highest international standards. Teams receive specialised training and temperature-sensitive cargo is given priority loading and unloading to ensure that it is moved quickly with minimised temperature fluctuation.

dnata is the only air services provider in Australia that has been awarded the World Health Organization’s (WHO) Good Distribution Practice (GDP) certification for the pharmaceutical handling services at its facilities. In achieving the certification, dnata proved its capability of handling pharmaceutical products safely and reliably.

In addition to its CEIV Fresh certification, dnata holds IATA’s Center of Excellence for Independent Validators in Pharmaceutical Logistics (‘CEIV Pharma’) accreditation at Singapore Changi Airport. dnata has also earned the ISO 9001:2015 certification for cargo handling services, and been awarded Halal certification by Majlis Ugama Islam Singapura (Muis) for a special storage room in its Coolchain facility.

dnata is a global member of Pharma.Aero, a cross-industry collaboration of pharma shippers, CEIV certified cargo communities, airport operators and other air cargo industry stakeholders.

dnata operates at 15 airports in the Asia Pacific region, delivering reliable and safe ground handling, cargo and catering services to over 80 airlines with a team of highly trained, customer-oriented aviation professionals.