Travel

Artboard 2
We operate
over 200
dnata travel outlets worldwide
We helped
over 9.5 million
passengers last year
We handled
over 3.5 million
travel bookings last year

Our Travel Services

Business to Business

Our business to business portfolio is large and diverse; offering travel management for large, medium and small enterprises through MMI, a specialised government travel division in the UAE, and an offshore and marine department providing services to oil and gas, shipping and marine companies. Add to that our corporate leisure division, ready to help travellers get the most out of their personal time.

Why dnata for business to business travel?

  • Customised dream holiday packages
  • Great value offerings
  • Dedicated travel account managers on request

Our Services

  • Corporate travel
  • Government travel
  • Small to large enterprise travel
  • Visa services
  • Ancillary products
  • Support services

Corporate

dnata is the leading travel management company in the Middle East and India region.

Our presence in the Middle East and India consists of owned offices in seven countries including UAE, Afghanistan, Bahrain, India, Oman, Saudi Arabia and Iraq.

Through our regional presence our strategy for success is built on proven solutions that focus on enhancing the customer experience while driving savings value and compliance within customers’ travel management programmes.

Expansion continues as dnata further develops innovative concepts, technology and enhances products driven by customer need. This is evident from the industry awards we have won over the years were we have been honoured with the tiles of ‘Middle East’s Leading Business Travel Agency’ for the years 2017 and 2018 and ‘Middle East's Leading Corporate Travel Company 2019’ at the World Travel Awards.

Why dnata for your corporate travel solution?

  • Largest and most experienced travel management company in the Middle East – leverage off our buying power!
  • Tailor-made service solutions to meet traveller and corporate customers’ needs – we have a successful track record of servicing global blue-chip multi-national brands
  • Our ethos is a partnership approach with our customers having a transparent and open working relationship. We are one of the few travel management companies in the Middle East that is compliant with card solution providers, thus giving you the peace of mind in terms of our processes and transparency
  • Proven success with reducing corporate customers’ travel spend
  • A partner that embraces technology innovation to the benefit of our customers. A dedicated local technology support team to maximise online adoption for your corporate travel programme
  • Compliance management driven by best in class technology and data solutions

Our Services

  • Air travel
  • Hotel reservations worldwide
  • Car rental
  • Ground Transfers
  • After-hour emergency service centre – we are there for you when you need us most!
  • Online and mobile Travel Management Solutions
  • Duty of care solutions
  • Global Hotel Programme
  • VAT reclaim in Europe, UK & Australia
  • E-ticket tracker to track unused air-tickets
  • Inbound & outbound visa services including biometric processing through our partnership with VFS
  • Meeting, Groups & Events management
  • Corporate Leisure – holiday services and exclusive savings to employees of dnata’s corporate customers
  • Marine & Offshore solutions
  • Private jet / Charter flights
  • Travel insurance including an exclusive Change Protection product to help mitigate the cost of air-ticket changes
  • Meet & Greet services
  • Cargo Services
  • Medical evacuation & repatriation
  • Payment & expense management solutions
  • International driving licenses
  • Hajj & Umrah
  • Account Management and data solutions

Support Services

dnata offers technology solutions for partners in the travel industries. Through EmQuest – a travel distribution company that develops markets and operates innovative technologies, products and services – we manage a large network of brands, content and service offerings that are designed to meet the unique and specific needs of all levels of players within the travel industry, especially those based in the Middle East and Africa regions. Whether a travel agent, tour operator, car rental company, hotel or airline, it can connect them with millions of travellers around the world – easily, effortlessly and efficiently.

VAT Reclaim

dnata has partnered with CashBack, helping you reclaim the Value Added Tax (VAT) you have paid.

Each year, businesses in the region spend millions in VAT on services supplied in the UK, Europe and Australia. From hotels, restaurants, telephone calls, transportation to training and exhibitions, supplier or vendor invoices; it all adds up! VAT can be reclaimed by employees, whilst travelling on company business, service expenses incurred in the UK, Europe and Australia, provided these invoices are paid by registered companies in the countries listed in our VAT reclaim brochure.

Through our partnership with CashBack, this complex procedure is now simplified.

 

Why use dnata VAT reclaim?

  • Increased revenue & savings 
  • No reclaim no fee 
  • Complete transparency with online status updates
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Consumer Business
Over the years, we’ve expanded and developed to meet our customers’ growing travel needs by acquiring interests in other established travel companies, around the world. From market-leading online travel agencies (OTAs), to a consortia of high street travel agencies, a specialist cruise company, destination management companies and the tour operating arm of Emirates. Our team of talented travel professionals know everything there is to know about developing and presenting the perfect travel products for customers, enabling them to research, enquire and purchase however they choose. Between the brands, our portfolio represents a truly global offering, with travel available with us the whole world over. Whether it's a dream holiday in an exotic location, a stimulating cultural trip or exciting city break, dnata has it covered. Our extensive range of travel solutions is coupled with the highest standards of service - whether our customers book online, over the telephone or visit one of hundreds of retail outlets across our markets globally. Underpinned by an experienced team of sales consultants, we can provide options to suit every budget and taste - so our customers can relax and be safe in the knowledge that we're looking after the smallest detail.

Why dnata for consumer travel?

  • Over 60 years experience
  • Ability to tap into our global network of travel providers and services
  • Award-winning service
  • Partnerships with hundreds of thousands of hotels

Our Services

  • Flights and transport
  • Hotel and accomodation
  • Holidays, tours and cruises
  • Visa services
  • Travel insurance
  • Meet & greet

Sports Travel

We are known for our high quality and diverse services, with tailor-made packages for sports camps and sporting events – firmly establishing dnata as one of the Middle East's leading sports travel management companies. We are regularly appointed the Official Travel Agent in the Middle East for leading sporting events including: Cricket: ICC Cricket World Cup (2007, 2011, 2015), ICC World Twenty20 (2009, 2010, 2012, 2014, 2016), ICC Champions Trophy (2009, 2013. Football: FIFA World Cup (2010, 2014), UEFA Euro (2012, 2016), English Premiere League, Spanish League. Rugby: Emirates Airline Dubai Rugby Sevens (2011, 2012, 2013, 2014, 2015, 2016), Rugby World Cup (2011, 2015). Formula 1: Bahrain Grand Prix (2014, 2015, 2016), Malaysia Grand Prix (2012, 2013, 2014, 2015), Singapore Grand Prix (2013, 2014, 2015, 2016), Abu Dhabi Grand Prix (2013, 2014, 2015, 2016). Olympics: London Olympics 2012, Rio Olympics 2016.

Why dnata for sports travel?

  • Most experienced sports travel management company in the Middle East region
  • Specialised handling by trained & experienced sports travel professionals
  • Access to both corporate and leisure customers in the GCC

Our Services

  • Corporate hospitality
  • Sports events tickets & travel
  • Educational sports camps for children
  • Athletes travel

Destination management and attractions

dnata’s travel portfolio is truly global, so who better to ensure you get to where you need to be when you arrive in resort?
 
With two leading destination management companies, Arabian Adventures and Gulf Ventures, when you’re ‘on land’ in the Middle East it’s easy and simple to get where you need to be. Not only providing efficient and reliable transfer services, you’ll also find a range of exciting in-resort experiences and adventures.
 
In Dubai, you can also take in all the city has to offer atop an open-top bus with CitySightseeing Dubai.
 
If travelling in Asia, Destination Asia - a company acquired by dnata in early 2016 - is the perfect partner.

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Partnerships

One of our key strengths is our ability to build and maintain strong, positive and fruitful professional partnerships, our various representation businesses are testament to that. We represent over 30 global airlines in the UAE, managing every aspect of their trade and customer facing operation. Many of these relationships are long-standing, and this is just the way we like it. Our partnerships also stretch to other travel brands, hotels and resorts and attractions – our team is dedicated and versatile. In the UAE our retail footprint for dnata Travel enables us to provide focus on our partnership brands, adding extra value.

Airline GSAs

The airline representation division of dnata provides a comprehensive range of commercial airline services for over 30 principal international carriers in the Middle East and India. From sales support, operations, infrastructure, IT, marketing and management, dnata act as the essential link between the airline partners and the regional travel trade, to deliver their business requirements.

Why dnata for Airline GSAs?

  • Exclusive representation for over 30 international airlines
  • Vast portfolio of outsourcing options designed to suit different business models
  • Trading rights for airlines, on secure financial platform
  • Team strength of 300 experienced airline professionals
  • Present in seven countries
  • Robust distribution network
  • World-class technology infrastructure

Our Services

  • Commercial airline representation
  • Marketing & event management
  • Contact centre services
  • Sales management
  • Qualified & trained travel professionals

Hotel Representation

Hotel Representation by dnata is a leading sales, marketing and PR provider based in Dubai and present in the region. Representing an exclusive selection of prestigious hotels from all over the world, we offer our partners a wealth of contacts - along with the benefit of our long established industry expertise, and unrivalled local knowledge. We value the independent outlook of our hotel partners, and make it our mission to operate as a seamless extension to their own sales, marketing and PR teams. We develop the most appropriate strategies tailored to each hotel's unique product and image - to maximise its brand profile in the region.

Why dnata for hotel representation?

  • Well established reputation in the region.
  • Access to customers across the GCC.
  • Our network - Regional offices, retail, online etc.
  • Our network - Travel trader relationships.

Our Services

  • Business development strategies
  • Marketing & PR support
  • Dedicated account management

Other Travel Representation

We've partnered with some of the best in the business to maximise your ways of exploring a destination. Today, our travel business distributes and promotes the world's best travel products and services - making them available to both leisure and corporate travellers across the region. dnata is the exclusive partner for a number of world-class travel companies, including Hertz, Trafalgar Tours, Insight Vacations, G Adventures, Club Med and Rail Europe.

Our Services

  • Business development strategies
  • Marketing & PR support
  • Dedicated account management

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