The dnata way
We strike a balance between doing things our way – leading to service consistency – and encouraging our people to use their initiative to find new and imaginative ways to solve our customers’ challenges.
First, we get everyone off to a common start. Every new dnata employee, regardless of location or company, receives consistent training on their first day.
However, we take things well beyond that initial induction. In our search for continual improvement, we look outside our own industry, actively partnering with other organisations to share knowledge and learnings - all with the aim of improving our employee experience and the service we provide our customers.
A creative and varied approach to learning inspires employees to interact with their customers in a fun, personable way.
We are proud that our reputation attracts talented and motivated people. However we know that it’s what we do afterwards that makes all the difference to them achieving their full potential.