Mohd Zubair Hossain, Learning & Development Coordinator
dnata Learning and Development
Dubai International Airport
United Arab Emirates
The dnata way
We strike a balance between doing things our way – leading to service consistency – and encouraging our people to use their initiative to find new and imaginative ways to solve our customers’ challenges.
First, we get everyone off to a common start. Every new dnata employee, regardless of location or company, receives consistent training on their first day.
However, we take things well beyond that initial induction. In our search for continual improvement, we look outside our own industry, actively partnering with other organisations to share knowledge and learnings - all with the aim of improving our employee experience and the service we provide our customers.
A creative and varied approach to learning inspires employees to interact with their customers in a fun, personable way.
We are proud that our reputation attracts talented and motivated people. However we know that it’s what we do afterwards that makes all the difference to them achieving their full potential.
Train with us
In the fast-changing world of aviation, investment in the right training programmed is the key to success. At dnata Training, we have been helping our clients and partners surpass globally required standards of efficiency for more than two decades. Designed to exceed expectations, our specialized training modules focus on niche areas of the industry, including ground support equipment, aircraft servicing and aircraft appearance. Cargo and warehouse equipment, ramp training, dispatch training, basic driving skills, English language training and functional training are also provided.
All our courses comply with IATA and are benchmarked against ISAGO standards, making them the ideal training grounds for success in the aviation sector. Our training materials are designed using accelerated learning techniques with a combination of classroom, e-learning and on-the-job training, giving learners a real world experience of the industry. Our facilities include separate areas with different types of static mock-up simulations foreground support equipment and practical training. A new generation Aircraft Pushback Simulator has been installed at our training center to add to the world-class dnata training experience.