Our Catering Services
As our industry continues to evolve, we continue to invest. Now spanning more than 60 global locations, we continue to invest in growing our business through technology, new facilities and acquisitions. We’re growing where our customers want us to.
Over the past years, we’ve expanded our operations across the USA, Canada, the UAE and the UK and continue to invest in new opportunities as we look to better serve our loyal customers and provide to new ones; we’ve opened a new 6,500 m2, state-of-the-art unit in Dublin in order to service Aer Lingus, as well as new facilities in Luton and London City.
We plan to expand further within Rome, Italy, and to upgrade our operations with new, more sustainable equipment and a green vehicle fleet in the near future.
Most recently, we've made a significant expansion in our retail capabilities across Europe and built our first airport lounge and transit hotel in Sharjah, UAE.
Our highly-experienced chefs have served in the world’s leading hotels, restaurants, product manufacturers and other food and hospitality industries, including flight catering.
We recruit the best, international talent and invest in their ongoing development, through training and mentoring, and by providing opportunities to work across our global network. Our executive chefs inspire the next generation of leaders in our business, whilst ensuring we deliver product across every class that exceeds our customers’ expectations.
Market research and product development
Our experience allows us to guide our customers through the initial decisions of how to structure and introduce an inflight retail programme. This requires brand understanding, commercial insight and experience.
Introducing inflight retail as a value-add to airline customers requires that we provide them with smart communication technology solutions as well as a seamless consumer experience and brand appropriate product. We have global relationships with product manufacturers and distributors, giving us the ability to secure the products consumers know and love at the most competitive rates.
Our En Route business specialises in inflight retail product - developing, designing, producing and distributing world-class treats. En Route’s bespoke products often complement ‘branded’ product, allowing airlines to differentiate elements of their tailor-made offering while providing the brands consumers know.
Digital and I.T.
Effective digital and I.T. solutions are critical in taking customers from consideration to commitment.
Partnering with leading global hardware and software partners, we provide flexible solutions from point-of-sale to onboard Wi-Fi, sales analytics and reporting tools.
We understand every customer has different platforms, requirements and internal capabilities. With that in mind, we can offer full-service digital solutions or integrate elements of our offer with yours.
Supply, storage and distribution
As a full-service air services provider, we understand supply and logistics better than any caterer.
Combined, our catering, cargo and ground handling network spans more than 135 global airport locations, backed by distribution expertise and relationships that can move product anywhere you need it, when you need it.
You can trust us to manage all supplier negotiations, relations and distribution.
The consumer purchase journey and behaviour is continually evolving as new communication channels, social platforms, and technology develop.
To keep up with the trends and ensure that we are able to respond to emerging consumer expectations, our communication and marketing team can partner with airlines to drive innovative marketing ideas that work. Whether in print, digital, social or other forms of media, we have the background and expertise to deliver.
Engaging your crew to sell
Driving sales onboard requires an engaged crew who believe in the products they’re offering. Through training, incentive schemes, engagement plans and channels, and sales-specific internal communication, we can turn your crew into sales stars.
We are a leader in VIP catering, with a team dedicated to driving consistency across our owned global network of catering facilities and acting as an agent for VIP clients seeking catering anywhere in the world. We can arrange and manage VIP requirements wherever our customers require that service.
Having established a strong VIP business in the USA and expanded our relationships from there, we are now the preferred partner for many FBOs and VIP charter and jet owners around the world.
We continue to innovate in this area of our business too, with technology solutions in particular taking front-seat.
We operate food and beverage outlets and lounges in Australia, UAE, USA, Jordan, Bulgaria and Romania, with ambition to expand that reach. With best-in-class culinary capability, quality control, and a safety-first ethos, we are a trusted partner both in-airport and out.
Our global network allows us to leverage established partnerships to create, operate and manage airport dining outlets.
We have relationships with global restaurant and café brands, such as illy, Brioche Dorée and Burger King, and have created many of our own brands too.
With more than 60 kitchens operating around the world and evolving consumption behaviours, our team is well-equipped and expanding in areas outside of inflight catering.
Our primary, purpose-built readymade meal production facility is in Queensland, Australia. Operating under the SnapFresh name, the 5,600 square-metre facility produces meals for various industries, with a total production capacity of 30 million meals per year. We currently serve a number of global airlines departing Australia and export our frozen meals across the region to other caterers. Our supply to the healthcare, education, retail and other government services continues to grow.
In our other locations we are also a regular supplier to healthcare, education and other industries, where quality-control and consistency is a key requirement. As a primarily airline-focused business, our food-safety, security and quality-control processes are second-to-none.
dnata's Catering Network
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dnata is first combined air services provider to receive IATA’s environmental management certification (IEnvA)
21 September 2023
dnata Catering & Retail extends partnership with Lufthansa German Airlines and Swiss International Air Lines in Singapore
21 June 2023
dnata introduces ground-breaking cooking robot at World Travel Catering & Onboard Services Expo (WTCE)
07 June 2023
dnata announces solid progress and further global green initiatives on World Environment Day
05 June 2023
dnata Catering wins major contract with Bonza and opens the first ever facility at Australia’s Sunshine Coast Airport
13 March 2023