Catering

Inflight Catering

Our highly-experienced chefs have served in the world’s leading hotels, restaurants, product manufacturers and other food and hospitality industries, including flight catering. We recruit the best, international talent and invest in their ongoing development, through training and mentoring, and by providing opportunities to work across our global network. Our executive chefs inspire the next generation of leaders in our business, whilst ensuring we deliver product across every class that exceeds our customers’ expectations.

To deliver for our customers and theirs, we have diverse talent in every market, and move our talent around our network to ensure we have specific skills in locations when required. In Australia, we have world-class Chinese chefs who deliver impeccable cuisine for every major Chinese carrier now servicing Australia. In Romania, we deliver authentic Arabic cuisine with the help of our Lebanese Executive Chef. Whether Halal, Indian, Japanese or any other cuisine, our passion for creative and logistical distinction results in the successful delivery of over 320,000 meals every day.

A growing network, backed by investment

As our industry continues to evolve, we continue to invest. Now spanning more than 60 global locations, we continue to grow our business where our customers want us to, through technology, new facilities and acquisitions. Our expansion in North America has been significant with our operations now spanning from east to west, including Boston, San Francisco, Los Angeles and Houston. Our unit at Dallas Fort Worth will open in 2020. We're also established in Canada, having opened our first unit at Vancouver International Airport (YVR) in 2019. In recent years we've also opened an A$50 million Melbourne catering facility, introduced our marhaba Lounge brand to Melbourne Airport and opened a unit in Dublin, Ireland. We will expand across Ireland in 2020 and have considerable investments planned in Australia, Italy and the United Kingdom to better serve our loyal customers.

View locations › Make an enquiry ›

Inflight Retail

Maximising ancillary revenue onboard is a critical consideration for all airlines, as is providing onboard product that’s aligned with the airline’s brand. We pride ourselves on our end-to-end retail capability – from product development through to design, distribution, technology and crew training. We have launched numerous buy onboard and duty free programmes for customers and continue to invest in this area, for the benefit of our customers.

Market research and product development

Our experience allows us to guide our customers through the initial decision of how to structure and introduce an inflight retail programme. This requires brand understanding, commercial insight and experience. Initially positioning inflight retail as a value-add to customers requires smart communication as well as a seamless customer experience and brand appropriate product. We have global relationships with product manufacturers and distributors, giving us the ability to secure the products consumers know and love at the most competitive rates. In respect of bespoke product, our En Route business is a global specialist in inflight retail product - developing, designing, producing and distributing world-class treats. En Route’s bespoke products often complement ‘branded’ product, allowing airlines to differentiate elements of their offer while providing the brands consumers know. In addition to product, En Route offers other creative solutions to facilitate onboard engagement, including the award-winning Crew Nosh app.

Digital and I.T.

Effective digital and I.T. solutions are critical in taking customers from consideration to commitment. Partnering with leading global hardware and software partners, we provide solutions through point-of-sale to onboard Wi-Fi, sales analytics and reporting tools. We understand every customer has different platforms, requirements and internal capabilities. With that in mind, we can offer full-service digital solutions or integrate elements of our offer with yours.

Supply, storage and distribution

As a full-service air services provider, we understand supply and logistics better than any caterer. Combined, our catering, cargo and ground handling network spans more than 130 global airport locations, backed by distribution expertise and relationships that can move product anywhere you need it, when you need it. You can trust us to manage all supplier negotiations, relations and distribution.

Marketing support

The journey to purchase is continually evolving, as are the channels through which we reach consumers. Our communication and marketing team partners with airlines to drive innovative marketing ideas that work. Whether print, digital or other media, we have the background and expertise to deliver.

Engaging your crew to sell

Driving sales onboard requires an engaged crew who believe in the products they’re offering. Through incentive schemes, engagement plans and channels, and sales-specific internal communication, we can turn your crew into sales stars. Alongside crew training, engagement and incentive provision, we provide solutions which make their lives easier – including our dedicated Crew Nosh meal ordering app.

View locations › Make an enquiry ›

Airport Food and Beverage

Airports are where our journeys begin and end, and there is no better start or finish than indulging in a quick bite or savoring a delicious meal. We have established partnerships with much-loved international food brands including Burger King, Brioche Doree and illy, and have created many of our own restaurant, kiosk and cafe brands too. Now operating more than 40 F&B outlets, we are a first choice for airports wanting top quality culinary and customer service, with an undoubted capability to deliver this with consistency and scale. In addition to the operation of airport outlets, we also offer event catering services in a number of locations and contract catering to facilities off-airport.

View locations › Make an enquiry ›

Readymade Meals

With more than 60 kitchens operating around the world and evolving consumption behaviours, our team is well-equipped and expanding in areas outside of inflight catering.

Our primary, purpose-built readymade meal production facility is in Queensland, Australia. Operating under the SnapFresh name, the 5,600 square-metre facility produces meals for various industries, with a total production capacity of 30 million meals per year. We currently serve a number of global airlines departing Australia and export our frozen meals across the region to other caterers. Our supply to the healthcare, education, retail and other government services continues to grow.

In our other locations we are also a regular supplier to healthcare, education and other industries, where quality-control and consistency is a key requirement. As a primarily airline-focused business, our food-safety, security and quality-control processes are second-to-none.

For bulk, readymade meal requirements in Australia or for international export, please contact info@snapfresh.com.au or +61 7 3081 3700.

View locations › Make an enquiry ›

VIP Catering

We are a leader in VIP catering, with a team dedicated to driving consistency across our owned global network of catering facilities and acting as an agent for VIP clients seeking catering anywhere in the world.

Having established a strong VIP business in the USA and expanded our relationships from there, we are now the preferred partner for many FBOs, VIP charter and jet owners around the world. We can arrange and manage VIP requirements wherever our customers require that service.

We continue to innovate in the area of VIP service provision, with speed-to-market, culinary innovation and technology solutions in particular taking front-seat. Alongside a number of select customers we have developed an intuitive booking, planning and management system that will allow our customers to manage every element of their journey through our app or online tool.

View locations › Make an enquiry ›