Our Ground Handling Services
- Baggage Handling
- Ramp to Flight-deck Communications
- Air Start
- Moving of Aircraft
- Toilet Services
- Water Services
- Cabin Equipment
- Cabin Material Storage
- Catering Ramp Services
- Ice/Snow Removal
Keeping air travel safe
Employing the latest techniques in crime prevention our Security Services provide baggage and passenger screening, profiling, aircraft security sweeps, anti-sabotage checks, security patrol and escort services.
- Check in services
- Airport lounges
- Gate activities
- Airport ticketing
- CIP lounges, meet and greet and VIP handling services
- Arrival services
- Lost and found facilities
- Administration and supervision services
- Station management services including transfers and disruptions
- Assistance for passengers with reduced mobility
- Airside bussing for passengers and crew
- Load control
- Aircraft interior and exterior cleaning
Our airport lounges are available 24 hours a day, seven days a week. Every lounge is fully equipped to meet the needs of customers from all airlines, no matter their class of travel. Comfortable seating, a full international buffet and business services – including PCs and fast Wi-Fi connections – are always available. In select lounges, priority buggy cars are available to shuttle passengers directly to their boarding gates.
For more details about our lounge network please visit marhaba Services.
Transfers between terminals
We’ll meet you on arrival and fast-track you through the transfer desk formalities in a group of no more than five travellers. We’ll clear immigration and collect your baggage before your next flight with a different carrier. We’ll locate it and tag it for your onward connection (subject to the airline regulations and acceptance, terms and conditions apply).
- Airport Meet & Greet
- Baggage identification and onwards tagging
- Delivery of arrival bags
- Departure and arrivals support
- Airport Lounges
- Chauffeur services
- City stops
- Visa services
- Trade & Corporate Services
- Airline station support services
Our Pilot and Crew Services
- Crew transport service
- Crew hotel accommodation
- An escort through immigration and security
- A full flight brief to include weather and NOTAMs
- Runway slot negotiation
Our Airport Services
- Access to VIP lounge
- 24 hour aircraft security
- Fuelling services
- VIP catering
- Chauffeur services
In the terminal
We aren’t comfortable until you are comfortable. We make it our business to consider every element of the customer journey, including a kerbside meet and greet, and fast and careful luggage handling. We also have a suite of VIP lounge facilities available.
- A meet and greet service, and escort through formalities
- Personalised luggage handling to customs hall
- Luggage transfer from customs hall to passenger vehicle
- A kerbside meet and greet service
- An escort through departure controls
- VIP lounge facilities
- Personalised luggage handling
- VIP limousine transfer to aircraft steps
We follow international best practice at every location, working closely with airport and government authorities to ensure full compliance with local and international security regulations, whilst also investing in technology and training to drive continuous improvement.
Our standard security service comprises passenger identification and baggage reconciliation.
- Aircraft guarding
- Valuable cargo handling/storage
- Secure cabin cleaning
- Baggage screening and transportation
- Passenger screening
- Employee screening
- Aircraft security sweeps
- Anti-sabotage checks
- Security patrols
- Additional security escorts and services
- Security supervision of catering facilities, preparation and transportation
- Secure storage and physical examination of cargo and post office mail
When it comes to ensuring our customers’ aircrafts are spotless inside and out, commercial airliners receive the same exact attention as private jets.
Our services include comprehensive interior and exterior cleaning, litter and waste disposal, cabin dressing, disinfecting and sanitising. From garnering and understanding of what our customers expect and require, to planning cleaning schedules, we offer consistently high service and deliver flawless results time and again.
- Full interior and exterior cleaning services
- All litter and waste disposal
- Cabin dressing
- Disinfecting and sanitising
- Clean and search
We also offer an integrated clean and search service. This service aims to make the departure process more efficient for our customers. We undertake a mandatory search as the aircraft is cleaned, thus eliminating the need for a separate search prior to departure.
In Australia, our professional aircraft cabin cleaning provider, Cabin Services Australia, has been successfully meeting the needs of more than 30 international and domestic airlines since 2006. Cabin Services Australia is strategically located airside so it can respond to our customers’ demands quickly and efficiently, while specialising in all aspects of aircraft cabin cleanliness, presentation and maintenance.
dnata's Ground Handling Network
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