Ground Handling

Artboard 2
We serve
347 airlines
in Ground Handling
We handle
710,000 flights
We help
over 51 million passengers
each year

Our Ground Handling Services

Ramp Services
In ramp handling, every second counts and we are 100% dedicated to ensuring that our customers’ tight schedules are met. Through our modern ramp services, we deliver a wide range of aircraft handling functions, including aircraft loading and unloading, technical support functions, provision of pushback vehicles, air start units, air conditioning units, ground power units, potable water units and toilet servicing units.

Our Services

  • Baggage Handling
  • Marshaling
  • Parking
  • Cooling/Heating
  • Ramp to Flight-deck Communications
  • Loading/Unloading
  • Air Start
  • Safety
  • Moving of Aircraft
  • Toilet Services
  • Water Services
  • Cabin Equipment
  • Cabin Material Storage
  • Catering Ramp Services
  • Ice/Snow Removal

Ground Operations Manual

Find out more about our Ground Operations Manual (dGOM) setting global standards.

Find out more

Meet our Team

Learn more about our award winning team

Click here
Passenger Services
Our customer services staff are the key interface between our airline partners and their passengers and play a leading role in offering the care that is critical to successful ground handling operations. Our global team of professionally trained employees ensure the smooth handing of passengers from check-in to boarding and from disembarkation to baggage collection.
For passengers requiring extra support, our employees across the globe are trained to offer assistance to passengers with special needs, including unaccompanied minors and with reduced mobility.

Keeping air travel safe

Employing the latest techniques in crime prevention our Security Services provide baggage and passenger screening, profiling, aircraft security sweeps, anti-sabotage checks, security patrol and escort services.

Our Services

  • Check in services
  • Airport lounges
  • Gate activities
  • Airport ticketing
  • CIP lounges, meet and greet and VIP handling services
  • Arrival services
  • Lost and found facilities
  • Administration and supervision services
  • Station management services including transfers and disruptions
  • Assistance for passengers with reduced mobility
  • Airside bussing for passengers and crew


Creating a better world

Learn more

marhaba Services

Our marhaba Services make the airport experience something to look forward to.

Read more
Load Control and Flight Operations
This includes a careful analysis of aeronautical activities and weather conditions. Meanwhile, our load planners ensure the safe departure of aircraft with maximum payload. Our control center maintains flight watch, monitors flight movements, provides airlines with 24-hour coverage and assists flights within VHF range.

Our Services

  • Load control
  • Communications
  • Aircraft interior and exterior cleaning

Follow us on LinkedIn

Follow us External link
LinkedIn logo
Airport Lounges

Our airport lounges are available 24 hours a day, seven days a week. Every lounge is fully equipped to meet the needs of customers from all airlines, no matter their class of travel. Comfortable seating, a full international buffet and business services – including PCs and fast Wi-Fi connections – are always available. In select lounges, priority buggy cars are available to shuttle passengers directly to their boarding gates.

For more details about our lounge network please visit marhaba Services.

Meet and Greet
Inspired by the hospitality of Arabic culture, marhaba (which means welcome in Arabic) has been bringing smiles to travellers since 1991. Our professional assistants improve your whole airport experience, greeting you warmly before speeding you smoothly through airport formalities. marhaba makes your clients, family and friends feel special - and is great for first-time visitors. Many clients also take advantage of our peaceful lounges with business centers and complimentary refreshments.

Transfers between terminals

We’ll meet you on arrival and fast-track you through the transfer desk formalities in a group of no more than five travellers. We’ll clear immigration and collect your baggage before your next flight with a different carrier. We’ll locate it and tag it for your onward connection (subject to the airline regulations and acceptance, terms and conditions apply).

Our Services

  • Airport Meet & Greet
  • Baggage identification and onwards tagging
  • Delivery of arrival bags
  • Departure and arrivals support
  • Airport Lounges
  • Chauffeur services
  • City stops
  • Visa services
  • Trade & Corporate Services
  • Airshells
  • Airline station support services
Ensuring a swift, smooth airport experience
Visit our website External link
Private Aviation
We are dedicated to the highest standards of aviation, and we continue to set new standards, working every day to refine the experience of travel and aviation worldwide. Our long-standing expertise and experience in handling heads of Industries to heads of states and royalty is unparalleled. We seek the highest quality of customer service for you, at every stage of the dnata experience, regardless of your goal, destination, or needs. We understand that discretion is one of the measures of excellence.

Our Pilot and Crew Services

  • Crew transport service
  • Crew hotel accommodation
  • An escort through immigration and security
  • A full flight brief to include weather and NOTAMs
  • Runway slot negotiation

Our Airport Services

  • Access to VIP lounge
  • 24 hour aircraft security
  • De-icing
  • Fuelling services
  • VIP catering
  • Chauffeur services

In the terminal

We aren’t comfortable until you are comfortable. We make it our business to consider every element of the customer journey, including a kerbside meet and greet, and fast and careful luggage handling. We also have a suite of VIP lounge facilities available.

Arrival Services

  • A meet and greet service, and escort through formalities
  • Personalised luggage handling to customs hall
  • Luggage transfer from customs hall to passenger vehicle

Departure Services

  • A kerbside meet and greet service
  • An escort through departure controls
  • VIP lounge facilities
  • Personalised luggage handling
  • VIP limousine transfer to aircraft steps

Our menus & services

We handle every aspect of private and charter travel, from bespoke inflight catering to on-ground hospitality.

View our services
Security Services

We follow international best practice at every location, working closely with airport and government authorities to ensure full compliance with local and international security regulations, whilst also investing in technology and training to drive continuous improvement.

Our standard security service comprises passenger identification and baggage reconciliation.

Our Services

  • Aircraft guarding
  • Valuable cargo handling/storage
  • Secure cabin cleaning
  • Baggage screening and transportation
  • Passenger screening
  • Employee screening
  • Aircraft security sweeps
  • Anti-sabotage checks
  • Security patrols
  • Additional security escorts and services
  • Security supervision of catering facilities, preparation and transportation
  • Secure storage and physical examination of cargo and post office mail
Aircraft Appearance

When it comes to ensuring our customers’ aircrafts are spotless inside and out, commercial airliners receive the same exact attention as private jets.

Our services include comprehensive interior and exterior cleaning, litter and waste disposal, cabin dressing, disinfecting and sanitising. From garnering and understanding of what our customers expect and require, to planning cleaning schedules, we offer consistently high service and deliver flawless results time and again.

Our Services

  • Full interior and exterior cleaning services
  • All litter and waste disposal
  • Cabin dressing
  • Disinfecting and sanitising
  • Clean and search

We also offer an integrated clean and search service. This service aims to make the departure process more efficient for our customers. We undertake a mandatory search as the aircraft is cleaned, thus eliminating the need for a separate search prior to departure.

In Australia, our professional aircraft cabin cleaning provider, Cabin Services Australia, has been successfully meeting the needs of more than 30 international and domestic airlines since 2006. Cabin Services Australia is strategically located airside so it can respond to our customers’ demands quickly and efficiently, while specialising in all aspects of aircraft cabin cleanliness, presentation and maintenance.

dnata's Ground Handling Network

Get in touch

This site is protected by reCAPTCHA and the Google
Privacy Policy and Terms of Service apply.

Your message has been sent, we'll be in touch with you soon.