dnata in Australia

Ground Handling in Australia

We service over
9.9 million
passengers annually
We handle over
107,000 flights
Our Safe
On Time Performance
is 98%

Ground Handling

dnata is the market leader in Ground Handling Services in Australia, providing expert service at seven of the country's airports.

We are proud to be the go-to service provider for the majority of international airlines who rely on our precision and expertise to facilitate a smooth and stress-free transition for their passengers and for the secure and timely management of baggage.

With safety at our core, our vast experience and commitment to excellence enables us to offer practical and cost-efficient solutions to our customers' exacting requirements. Our highly trained staff will be on hand from start to finish to ensure that your passengers’ journey is a delightful one.

Charter Handling

Our dedicated charter teams are professionally trained and well positioned to provide a smooth handling experience across the entire suite of dnata services.

We are Australia’s only, full-service, air services provider capable of delivering a seamless service across passenger, ramp, cargo, catering, cabin cleaning and lounge services. From Corporate aircraft to Large Cargo Transporter, we can personalize our services to suit your need.

Our charter teams have experience handling flights on behalf of Royalty, VVIP, Heads of State, Events, Tours & Celebrities, Military Operations, Heavy / Oversized Cargo, Medical Evacuation and Live Animals.

Pilot & Crew Services
  • Crew transport service
  • Crew hotel accommodation
  • Escort through immigration and security
  • Slot coordination
  • Fuelling coordination
  • WX & NOTAM Update
Passenger Services
  • Check in services
  • Luggage tagging & handling
  • Meet & greet services for arrival & departure
  • Reduced mobility handling
  • Unaccompanied minor handling
  • VIP Facilitation
Ramp Handling
  • Baggage Handling
  • Aircraft Receipt & Dispatch
  • Loading / unloading
  • Lavatory services
  • Water services
  • Aircraft towing & pushback
  • Catering services
  • Cabin cleaning
  • Aircraft security
  • Aircraft parking & hangarage
Cargo Handling
  • Customs documentation and clearance
  • Accept, assemble and prepare cargo
  • Cargo loading on/off trucking services
  • Explosive device detecting & X-Ray screening capabilities
  • Cold chain and ambient
  • Perishable goods and pharma
  • Dangerous goods and AVI
  • Valuable goods and special cargo
  • Cargo Storage & ULD Handling

Cargo in Australia

We move over
2.5 million
tonnes of cargo annually
We are a
IATA cargo agent
We operate a
customs bonded warehouse
in partnership with Australia Post

Cargo & Logistics

With decades in the airfreight business, dnata Australia has developed finely tuned handling and cargo management methods that render us fully equipped to support our airline customers in surpassing the challenges of delivering products to their destinations, in the shortest possible time. We offer premium cargo handling services for passenger belly cargo and freighter cargo with safe, diligent and efficient operations. At each stage we complete our operations to your exacting standards and your shipment can be tracked, step-by-step, by you, from start to finish.

Warehouse Handling

dnata Australia is a registered IATA cargo agent, we expertly provide a wide range of services in handling of goods and mail. We are proud to offer our customers a service that is quick, safe and efficient, through our own customs bonded warehouse.

Our wide-reaching contacts with foreign carriers and airports guarantee that we can trace each and every shipment of goods and mail, every time.

Our Services
  • We manage customs requirements
  • General cargo and mail handling services
  • Document handling services
  • Post office mail
  • Transfer and transit cargo
  • Physical handling of outbound and inbound mail

Mail Handling

As a registered IATA cargo agent, mail handling is one of dnata Australia’s key areas of expertise, and with dedicated mail handling services at most of the major airports, we are committed to providing a first class service to every item of post.

Boasting our own ultra modern customs bonded warehouse, we operate cohesively in partnership with Australia Post, ensuring a streamlined and efficient handling management system. Our contacts with foreign carriers and airports guarantee the up to the minute tracing of each and every shipment of goods and mail that we handle, making us the industry leaders in mail handling in Australia.

Our Services
  • Full management of goods received
  • Preparation of cargo documentation services
  • Full break down and build up services

Catering in Australia

We employ more than
We operate a
marhaba Lounge
at Melbourne Airport
We are
Australia's largest
flight caterer

Australia's leader in culinary

As Australia's largest inflight caterer, we are chosen by many of the world's airlines for our fresh, award winning meals and outstanding service. With operations in all major Australian cities, we now employ over 3,000 people.

Led by our award-winning chefs, we create authentic meals designed to suit our customers' needs across all flight classes.

As well as traditional inflight catering services, we provide a range of ancillary services for airlines. We manage buy-on-board catering programmes, provide inflight retail technology, training and marketing solutions and operate airport lounges.

In addition, in 2018 we expanded our footprint, adding an off-airport food development and production facility to our network - trading as Snap Fresh. With the addition of this facility, we leverage our culinary excellence and purchasing power to service an increasing number of non-airline customers, including healthcare, retail and education providers. This facility produces more than 20 million high-quality frozen and fresh meals every year.

With our culinary expertise, passion for creative and logistical distinction, coupled with our dedication to providing extraordinary customer service, we continue to be acknowledged by our partners as the leader in the Australia market.

dnata Australia locations


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