Passenger Services

in the United States

Meet our Team

Learn more about the dnata team

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Contact dnata US

David Barker, CEO

United States of America


Kerry Galegher

United States of America






Seamless transactions

Our focus on customer service ensures that your passengers receive a seamless travel experience. All dnata USA customer service staff are highly trained, to exacting standards, to facilitate an efficient and hassle-free check-in. Our attention to every detail and award winning customer service means that your passengers are safe in our hands.

dnata USA has built a reputation as the Premier Ground Handler within the USA, providing smooth and accurate boarding gate management which significantly contributes to on-time departures for our customers. Our special services include the exceptional care provided to un-accompanied minors who are safely and securely escorted through the airport and handed over to the cabin crew.

Our focus on product integrity allows all customers to see a transaction that is second to none, allowing us to deliver the promises our customers make.

We handle 859,734 passenger interactions
We have over 300 Passenger Service Agents
We provide 23 airlines with Passenger Services

Our Services

  • Passenger check in services
  • Boarding gate management
  • Unaccompanied minor services
  • Concierge service
  • Ticketing management
  • Lounge management
  • Passenger Loading Bridge Services