dnata Ground Operations Manual. We work smarter and safer every day.

dnata Ground Operations Manual (dGOM) is our reference on working with global standards, procedures, work instructions and training.

The objective of dGOM is to ensure that we consistently deliver the same service to our airline customers, everywhere in the world. This is all part of being One dnata

For any questions, please email dgom@dnata.com

We deliver our services to our airline customers safely and consistently
We have best practices aligned and above industry standards (IGOM, ISAGO/IOSA)
We train our teams on the ‘best practices’ dGOM procedures at each airport
We monitor and oversee our operations for quality and safety