dnata continues to invest in training and equipment to enhance travel experience for People of Determination

  • dnata’s Special Handling division offers point-to-point assistance for People of Determination across Dubai International airport (DXB)
  • 1,300 highly trained dnata staff handle 1.3 million passengers annually at Dubai International
  • Recent initiatives include introduction of unique children’s wheelchair

Dubai, UAE, 1 March 2023: dnata, a leading global air and travel services provider, continues to invest in innovative initiatives, equipment, and training to enhance the travel experience of People of Determination, and lead the aviation industry in the special handling of passengers.

Highly trained team provides point-to-point assistance

dnata’s Special Handling unit offers point-to-point assistance to People of Determination, supporting 1.3 million passengers annually throughout their airport journey across DXB’s three terminals. All 1,300 customer-oriented staff at dnata receive comprehensive training prior to joining operations.

Training at dnata focuses on customer service, and for employees to understand the unique needs of People of Determination. It also tackles the handling of special equipment such as the three types of adult wheelchairs provided by dnata: a conventional wheelchair; a STAXI wheelchair which incorporates a baggage stowage area below the chair; and a cabin wheelchair used for passengers with special needs who require assistance to and from the aircraft seat, and which is specially designed to fit in the aisle of an aircraft.

Consistent investment in advanced equipment

dnata’s equipment for passengers with special needs are designed for differing levels of needs. Based on the feedback from customers during the AccessAbility Expo in Dubai, the company’s most recent initiatives include the procurement of wheelchairs specially designed for children. To be introduced later this year, these new wheelchairs will offer a better fit for children and make young travellers feel more safe and comfortable.

The company’s fleet also includes medical high-loaders to help those with mobility issues access aircraft parked at remote stands. dnata also possesses a ProMove Sling, an innovative moving and handling device for passengers with limited mobility. The light and portable sling’s strategically placed handles make lifting a passenger from their aircraft seat to the cabin wheelchair a dignified process without service staff having to touch the POD, and also reduces the possibility of injury.

Jaffar Dawood, dnata’s Senior Vice President for UAE Airport Operations, said: “dnata’s Special Handling division continues to lead the way in providing world-class care and respectful handling of People of Determination, at the world’s largest international airport.

“We will continue in our efforts to provide the best possible airport experience for passengers with special needs through innovative solutions to maintain the highest standards of service to our customers and their passengers.”

dnata offers ground handling, cargo, travel, catering, and retail services in 38 countries across six continents.  In the first six months of the financial year 2022-23, dnata’s customer-oriented teams handled more than 347,000 aircraft turns, moved over 1.35 million tonnes of cargo, uplifted 50.5 million meals, and recorded a total transaction value (TTV) of travel services of US$ 1.3 billion.