dnata enhances accessibility services with fleet and technology upgrades

Dubai, UAE, 19 October 2026: dnata is expanding its accessibility capabilities at Dubai International airport (DXB) with new mobility equipment, enhanced frontline support and emerging assistive technology, strengthening the airport journey for customers with diverse accessibility needs.

The enhancements include upgraded ambulifts, customised accessibility buggies and improved sets of battery-operated wheelchairs. dnata is also trialling autonomous wheelchair technology as it explores how emerging mobility solutions could complement existing assistance services.

The wider programme is being highlighted at AccessAbilities Expo 2026, where dnata is engaging with People of Determination, accessibility experts and technology providers on the future of inclusive travel.

“Dubai’s ambition is to be a city where everyone can participate fully, and aviation has an important role to play in making that a reality,” said Jaffar Dawood, Divisional Senior Vice President for UAE Airport Operations at dnata.

“At dnata, we are supporting that vision by investing in the people, equipment and technology that make airport journeys more accessible, while working closely with the wider airport community to deliver a more equitable and inclusive travel experience.”

Modernising airside mobility

dnata has deployed three new ambulifts, introducing modern, high-capacity units designed to enhance safety, reliability and comfort during aircraft boarding and disembarkation.

The upgraded ambulifts feature improved stabilisation systems, refined cabin ergonomics and enhanced lift precision, supporting smoother transfers between terminal and aircraft.

Customised mobility in the terminal

Further, dnata is expanding its fleet with 24 customised accessibility buggies that accommodate a broader range of needs, including customers travelling with personal mobility aids.

dnata is also introducing three sets of stacked, battery-operated wheelchairs. Their stackable design optimises storage space and operational deployment, while the powered functionality enables smoother transfers across longer terminal distances.

Exploring future mobility

As part of its ongoing technology trials, dnata is assessing autonomous wheelchair technology as a potential future addition to its Accessible Travel offering.

The technology is designed to support more independent movement through airport environments and is being showcased at dnata’s stand at AccessAbilities Expo as part of the company’s wider exploration of new solutions.

Supporting a wider range of accessibility needs

dnata currently assists approximately 2 million customers annually at DXB requiring mobility or other accessibility support services.

Alongside equipment upgrades, dnata has introduced Signature Service Style training for frontline teams supporting Accessible Travel operations, strengthening soft skills, situational awareness and personalised customer care.

More than 3,500 dnata team members have completed dedicated hidden disability training, enabling them to provide person-centred support. Its teams also work closely with airport partners to facilitate easier journeys through priority lanes, sensory-considerate areas and Assisted Travel Lounges where required.

dnata teams also recognise and support customers wearing the Sunflower lanyard, helping ensure those with non-visible disabilities can receive additional time, understanding and assistance throughout their airport journey.

Making assistance easier to access

Customers requiring accessibility assistance can request support through their airline when booking or ahead of travel, with advance notification recommended. The services are provided free of charge.

Hearing loop systems are also available across 10 service touchpoints within Terminals 1, 2 and 3 as part of the wider airport accessibility infrastructure, helping dnata teams communicate more effectively with customers with hearing impairments.

Introducing Accessible Travel

As part of the wider enhancement programme, dnata has formally renamed its Special Handling department to Accessible Travel.

The new designation reflects the expanded scope of services beyond wheelchair assistance and aligns with international best practice in accessibility terminology, placing greater emphasis on equitable and barrier-free travel.

dnata has also introduced a refreshed uniform for frontline Accessible Travel teams, improving visibility, comfort and approachability for colleagues supporting customers across terminal and airside environments.

As the passenger journey extends beyond any one organisation, dnata works with airlines, service providers and government stakeholders through the oneDXB community to help connect improvements across the airport experience, from arrival at the terminal to boarding the aircraft.