dnata’s global training programme garners industry recognition

Air services provider receives IATA’s certification for competency-based training and assessment (CBTA) for Dangerous Goods

Dubai, UAE, 6 December 2023 – dnata, a leading global air and travel services provider, has received the International Air Transport Association’s (IATA) Corporate Certification for competency-based training and assessment (CBTA) for Dangerous Goods.

The achievement is a result of dnata’s consistent investment in people, training and process improvement across its airport operations businesses. The company’s recent initiatives include the launch of a dedicated dangerous goods working group. This global team conducted an 18-month wholesale review of how dnata assesses and delivers all dangerous goods training requirements, to comply with IATA’s framework approach. The solutions were implemented in January 2023, ensuring consistent quality and competency throughout dnata’s global operations.

dnata’s businesses underwent a formal and comprehensive audit process by IATA between March and August 2023, covering all aspects of its Training Management Systems and the delivery of the Dangerous Goods CBTA programme.

dnata’s participation in the programme provides a guarantee of quality to customers, while reducing additional auditing and training requirements and development costs.

Steve Allen, CEO of dnata Group, said: “We are proud to continue to lead the way in the handling of dangerous goods across our operations. We persistently invest in our training programme and implement the latest global best practices to deliver the highest standards of safety and quality. We will continue to work closely with IATA and our partners to consistently provide best-in-class services to our customers and their customers.”

Frederic Leger, IATA Senior Vice President Commercial Products and Services, said: “The safe transport of dangerous goods is a priority for the industry, with training being a foundational element. We congratulate dnata on achieving IATA’s CBTA Center certification for Dangerous Goods across their entire network. This achievement underscores dnata’s dedication to upholding the highest standards in dangerous goods training and assessment. It also stands as a testament to their unwavering commitment to excellence. dnata’s customers can now have even more confidence, that their products are being handled with the utmost safety and expertise at every touchpoint."

In recent years, dnata has significantly invested in its operations to further enhance safety and improve efficiency in the handling of dangerous goods. In 2021, it became the first global air services provider to adopt IATA’s Dangerous Goods Autocheck (DG Autocheck) platform for the acceptance of dangerous goods shipments.

dnata is a leading global air and travel services provider. Established in 1959, the company offers quality and safe ground handling, cargo, travel, catering and retail services in over 30 countries across six continents. In the financial year 2022-23, dnata’s customer-oriented teams handled over 710,000 aircraft turns, moved over 2.7 million tonnes of cargo, uplifted 111.4 million meals, and recorded a total transaction value (TTV) of travel services of US$ 1.9 billion.