Answering your most common questions

If you have a query about our services, you may find the answer in our FAQs section.

Careers

01. Where can I go to see the latest dnata vacancies?

02. Do you have a talent pool that I'm able to join?

Careers - FAQ Content List

Airport operations

01. How does your meet and greet service work?

02. Do you support travellers requiring physical assistance?

03. What are the main air cargo categories you assist with?

04. How is cargo loaded onto a flight?

05. What experience do you have with private aviation?

Airport Operations - FAQ Content List

Customer enquiries

01. I would like to book a meet and greet service. Where do I go?

02. I have lost a piece of my luggage. Who can I contact to help?

03. What lounges can I book at Dubai Airport?

04. Do you have any information about shipping pets?

05. I have a long layover at Dubai Airport coming up - can I book a hotel?

Customer enquiries 

Customer Enquiries  - FAQ Content List

Catering

01. How do you prepare inflight meals?

02. How are meals transported to the aircraft once they leave the kitchen?

03. What premium or VIP catering solutions do you offer?

04. How do you guarantee food safety and quality at every stage?

05. How do you accommodate allergies and special dietary needs?

06. What certifications or audits support your quality claims?

08. What contingency plans are in place for flight delays or irregular operations?

09. How is customer feedback captured and acted upon?

10. Whom do I contact for a quotation or operational consultation?

11. How do you manage sustainability and food-waste reduction?

Catering - FAQ Content List

Environment

01. What steps are you taking towards sustainability?

02. What investments have you made in sustainable technology?

03. Do you have any environmental initiatives for your employees?

04. What is dnata4good?

05. What activities do dnata4good do?

Environment - FAQ Content List

Travel services

01. Do dnata support with booking hotels?

02. Are there any dnata associated brands who support with B2B travel?

03. Do any dnata brands provide travel technology?

04. Does dnata have any bedbanks or hotel wholesale businesses?

05. Can dnata support with booking holidays?

Travel Services - FAQ Content List

dnataFaq

000 FAQs Tabbed Listing - Item List

You may also be interested in

Who we are

dn/our-people/staff-next-to-aircraft-w600x800.jpg

Learn more

Who We Are - Internal Link - Learn more

Who We Are - Image Card

Our service commitments

dn/operational-excellence/operational-excellence-dnata-staff-w600x800.jpg

Our Service Commitment - Internal Link - Learn more

Our Service Commitment - Image Card

Awards and accreditations

dn/awards-and-accreditations/jaffar-dawood-receiving-an-award-at-the-aviator-middle-east-awards-w600x800.jpg

View all awards

Awards & Accreditations - View All Awards - Internal Link

Awards and Accreditations - Image Card

Financial performance

dn/financial-performance/dnata-staff-loading-cargo-onto-plane-w600x800.jpg

Financial Performance - Internal Link - Read more

Financial performance - Image Card

You may also be <span style="color:#004B87">interested in</span>

featuredCards

Related Pages - Image Cards - Item List

Can't find what you're looking for?

Feel free to reach out - we'll be happy to help

Enquire now

Contact Us - Button Link - Enquire now

infoCardWithLinks

Can't find what you're looking for - Info Card Block

dn/logos/dnata-logo.svg

siteLogo

dnata Logo - Link

Careers - Link

Contact us

Contact us - Link

dnatatravel.com

topNavigation

000 Top Navigation Bar

mainNavigation

Home - Logo - Navigation Link

100 Who We Are - Title - Link

Our story

Our Story - Link

Our leadership

Our Leadership - Link

Our Service Commitments - Primary Link

Our Service Commitments - Navigation Links Block

Our people

Our People - Link

Awards and Accreditations - Link

Financial Performance - Link

Learn more about our history, philosophy and award-winning specialisms

110 Who we are - Description - Link

000 Who We Are - Mega Menu Block

Safety - Link

Operational Excellence - Link

Community and Wellbeing - Link

Our services

100 Our Services - Title - Link

Ground handling

Ground handling - Link

Cargo

Cargo - Link

Premium services

Premium services - Link

Catering & Retail - Link

Catering & retail - Navigation Links Block

Travel - Link

Travel - Navigation Links Block

Explore our full range of services, both in the air and on the ground

110 Our Services - Description - Link

000 Our Service - Mega Menu Block

Catering & Retail

Inflight catering - Link

Retail Services - Link

VIP catering - Link

Travel

dnata Travel Management - Link

dnata Representation Services – Land - Link

dnata Representation Services – Air - Link

EmQuest - Link

Accommodation and Ground Product Partnerships - Link

dnata Travel Global Operations - Link

Gold Medal - Link

Sustainability

100 Sustainability - Title - Link

Environmental initiatives

dn/environmental/dnata-and-enoc-represetatives-with-steve-600x600.jpg

Environmental Initiatives - Link

Sustainability governance

dn/governance-and-policy/hand-and-holographic-icons-600x600.jpg

Sustainability Governance - Link

Social initiatives

dn/community-and-social/yoga-in-the-desert-w400x400.jpg

Social Initiatives - Link

Discover our current achievements and future environmental ambitions

110 Sustainability - Description - Link

000 Sustainability - Mega Menu Block

Global network

Global Network - Primary Link

Global Network - Navigation Links Block

News and media

100 News and Media - Title - Link

Latest news

Latest News - Link

Media library

Media library - Link

Check out the latest stories and updates

dn/sustainability/dnata-ground-support-equipment-vehicle-480x270.jpg

News and media - Featured Link

Read the latest press releases from the dnata newsroom

110 News and Media - Description - Link

000 News and Media - Mega Menu Block

dnata

Featured

Select language

Search

Frequently Asked Questions