Gold Medal

Gold Medal’s suite of services is built on a state-of-the-art self-booking tool iTravel, supported by our fully automated back-office systems and responsive customer care centre to provide our partners with operational and commercial advantages in an ever-evolving travel landscape. Our booking tool offers a single destination for our partners to manage their travel requirements, allowing them to streamline their processes efficiently. Gold Medal's diverse product portfolio spans flights, hotels, travel insurance, car hire, transfers, and local attractions—all easily accessible through our seamless self-booking iTravel engine. We work closely with our partners to provide customised offerings, tailoring solutions to meet the specific needs of their customers for a truly personalised travel experience.

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What we do

Bespoke travel solutions to support our industry partners

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Our mix of products and services, powered by best-in-class technology, strategic partnerships and endless customisation, perfectly aligns with the needs of our travel partners, whether they are OTAs (Online Travel Agencies) or local travel agencies.

Bespoke travel solutions to support our industry partners


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Local trade support

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<ul><li>State of the art Self Booking Tool</li><li>CRM support and industry training services  </li><li>Branding, marketing and promotional support</li><li>Comprehensive air and non-air content supply</li></ul>

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OTA & Global Consolidation

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<ul><li>Preferred choice of API, Web-service &amp; RTS/ATS solutions</li><li>Regional content offerings</li><li>Dedicated key account manager support</li></ul>

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24x7 Sales Centre and Customer Care Centre Support

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<ul><li>Specialized air and non-air support</li><li>Multilingual team strength</li><li>Fully automated back-office processes</li><li>Offering customized operational model for trade and OTAs</li></ul>

24x7 Sales Centre and Customer Care Centre Support


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A glimpse of our service offerings

Air, hotel, car hire, insurance and attractions

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Our travel options include full-service and low-cost carriers, along with an extensive global hotel inventory. We also offer car hire, insurance and attractions, available to book on one seamless platform.

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Sales centre

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Our sales centre provides a central solution for managing group travel and other travel inquiries, playing a crucial role in simplifying tasks and enhancing efficiency.

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Trainings

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We provide specialized training on both air and non-air products and services for agency frontliners, designed to enhance their product knowledge and expertise.

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After-sales support

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Our dedicated 24/7 team specialises in providing dedicated after-sales support. Whether it's a last-minute change or urgent assistance, our team is always ready to meet the needs of our partners.

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Regional offerings

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Through our partnerships, customers can seamlessly engage with our regional offices in Saudi Arabia, Oman, and Bahrain, all while benefiting from a single point of contact for streamlined communication and support.

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Marketing and partnerships

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We provide tailored solutions to plan and execute marketing and promotional campaigns with leading airline and hotel partners. Acting as your dedicated bridge, we facilitate seamless collaboration and offer full support to ensure the success of your promotions.

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Service offerings

A glimpse of our service offerings

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Gold Medal

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What we do

Bespoke travel solutions to support our industry partners

Service offerings

A glimpse of our service offerings

Air, hotel, car hire, insurance and attractions

Sales centre

Trainings

After-sales support

Regional offerings

Marketing and partnerships

Get in touch with us

Contact us

Get in touch