dnata Travel Global Operations

At dnata Global Operations Centres, we deliver exceptional, reliable, and future-ready customer support for the travel industry and beyond. Leveraging our award-winning expertise, we help businesses craft seamless, efficient, and personalized experiences that build loyalty and accelerate growth. With strategically located centres in the UAE, Serbia, India, and the Philippines, we follow a “24/7 follow-the-sun” model to ensure uninterrupted global coverage. Our solutions combine state-of-the-art infrastructure, world-class talent, and cutting-edge technology to meet the evolving demands of modern businesses. Whether you aim to elevate customer satisfaction, optimize operations, or boost revenue, dnata delivers scalable, innovative solutions designed for your success.

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Centralised support function

We operate our services entirely in-house, drawing on our extensive industry experience and Emirates Group expertise to provide exceptional service that’s fully managed by our team.

Business development & customer on-boarding

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Behind our contact centres are teams of experienced professionals who identify and onboard the right customers for your business.

dTGO Services - Small Card - Business Development & Customer On-boarding

Global business support

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Our business support teams offer a variety of services to our customers, including workforce management, real-time performance management, business intelligence, and technology setup.

dTGO Services - Small Card - Global Business Support

Global quality, customer experience and training

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Every customer interaction is a chance to build loyalty. Our mission is to delight customers through exceptional service, guided by principles that value both our customers and agents. We empower our agents with industry-leading coaching and training to drive operational excellence.

dTGO Services - Small Card - Global Quality, Customer Experience and Training

HR & recruitment

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We manage the recruitment and ongoing management of all team members, allowing you to concentrate on data insights and performance outcomes.

dTGO Services - Small Card - HR & Recruitment

Technology platforms

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Our technology platforms are managed within the Emirates Group, providing us with direct access to a support network that can swiftly address any disruptions.

dTGO Services - Small Card - Technology Platforms

Compliance monitoring

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Our compliance monitoring program ensures that all customer interactions align with regulatory standards and internal policies. By reviewing calls and messages, our teams identify risks, protect customer data, and improve adherence through regular audits and quality checks.

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Centralised support function

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Services

List of services

<ul><li>Customer Service</li><li>Sales &amp; After Sales</li><li>Booking &amp; Reservations</li><li>Technical Support</li><li>Contract Loading</li><li>Medical Services</li><li>Website Mapping</li><li>Graphic Design</li><li>Social Media Listening</li><li>Business Continuity</li><li>Complaints Management</li><li>Back Office</li></ul>

Services - Accordion List

From customer-facing services to back-end technical support, we provide services designed to let your business put its best foot forward. Take a look at our full list of services below

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Channels

List of service channels

<ul><li>Calls</li><li>Emails</li><li>Web chat</li><li>WhatsApp</li><li>Online Requests</li><li>Social Media</li></ul>

Channels - Accordion List

Our global operations solutions include omni channel capabilities ensuring exceptional experiences across every touchpoint. Discover below the full range of service channels we support

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Support

<ul><li>Training</li><li>Recruitment</li><li>Human Resources</li><li>Workforce Management</li><li>Customer Experience</li><li>Quality Assurance</li><li>Compliance Monitoring</li><li>Business Improvement</li><li>Project Management</li><li>Business Intelligence</li></ul>

Support - Accordion List

Our support services deliver holistic solutions designed to strengthen and future-proof your operations, ensuring your business is primed for sustained success. Discover our complete range of support services below

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dTGO - Support - Accordion Block

Featured awards &amp; accreditations

GDPR - Compliant Contact Centre

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GDPR - Compliant Contact Centre 

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ISO 9001: 2015 Certified Contact Centre

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PCI DSS - Compliant Contact Centre

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PCI DSS - Compliant Contact Centre 

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World's Leading Airline Service Provider

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dTGO - Certificate Card -  World's Leading Airline Service Provider

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Testimonies from our clients

Buti Almheiri - Assistant Director of Client and Community Relations, Dubai Silicon Oasis

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"dnata Travel Global Operations has been an invaluable partner in enhancing our client engagement and support. Their dedication to service excellence and seamless handling of inquiries ensures that our clients receive timely and efficient assistance, aligning with our commitment to outstanding client relations."

Buti Almheiri - Assistant Director of Client and Community Relations, Dubai Silicon Oasis 

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Lisa Fryar - Manager Human Resources (Medical Benefits), Emirates Group Medical Services

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"Within the last 5 years alone, we have witnessed remarkable milestones and weathered some of the biggest challenges we have faced in our lifetime. But through these challenges, came great opportunities and I am so pleased that I get to work with a group of resilient, fun, hardworking colleagues such as yourselves. Cheers to the journey ahead with endless possibilities and continued success. Thanks for being part of a remarkable journey."

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Jyoti Bhagwani - Senior Manager, marhaba Services

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"Marhaba's relationship with the dnata Travel’s Global Operation dates back to our earliest days. We were the first internal brand to sign a contract with dnata Travel for call centre services, and together, we've experienced remarkable growth. As marhaba expanded, so did the Global Operation capabilities. Over the years, we've introduced new products, onboarded marhaba Global, and adapted our strategies to meet evolving needs. This partnership is a true testament to our shared success. The global operations Clark team has always played a vital role in the marhaba community, and their support has been integral to our journey."

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Testimonies from our clients

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Explore our full range of services, both in the air and on the ground

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Sustainability

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Environmental initiatives

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Sustainability governance

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Social initiatives

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Discover our current achievements and future environmental ambitions

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Global network

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Check out the latest stories and updates

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Read the latest press releases from the dnata newsroom

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dnata Travel Global Operations

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Centralised support function

Business development & customer on-boarding

Global business support

Global quality, customer experience and training

HR & recruitment

Technology platforms

Compliance monitoring

Services

Services

Channels

Channels

Support

Support

Featured awards & accreditations

GDPR - Compliant Contact Centre

ISO 9001: 2015 Certified Contact Centre

PCI DSS - Compliant Contact Centre

World's Leading Airline Service Provider

Testimonies from our clients

Buti Almheiri - Assistant Director of Client and Community Relations, Dubai Silicon Oasis

Lisa Fryar - Manager Human Resources (Medical Benefits), Emirates Group Medical Services

Jyoti Bhagwani - Senior Manager, marhaba Services

Contact us

Get in touch