dnata in the UK

Ground Handling in the UK

We handle over
18,000 aircraft
every year
We offer ground handling in
three major airports
in the UK
We look after over
5.6 million passengers

Industry Leaders

dnata within the UK offers passenger, ramp and transport handling solutions to a number of the world’s most prestigious airlines.

dnata handles 17,500 turnarounds annually at London Heathrow’s Terminals 2,3 & 4, London Gatwick and Manchester Airport, handling aircraft from an CS1 up to an A380.

Our more than 2,000 employees each receive training of the highest standard and wear the dnata uniform with pride. We deliver the promises you make to your customers through the provision of flexible solutions for passenger, and ramp handling that keep your customers moving.

Providing unique solutions by customising our services to meet our client’s requirements and reacting swiftly to the needs of your customers is at the heart of the product we deliver. With a vision “to be the most admired provider of integrated ground handling solutions”, dnata is the partner of choice for safe and effective operations.

Cargo in the UK

We handle over
785,000 tonnes
of cargo
Each year that's over
940,000 shipments
of cargo
We look after over
20 airline
customers in the UK

Cargo Handling

There is no challenge that cannot be overcome by our cargo handling operations team. Decades in the cargo handling business, dedication to employee training and investment in state-of-the-art facilities, allows us to manage any type of cargo as part of our routine daily operations across 7 airports in the UK.

Looking toward an ecologically sound future, dnata UK has invested in ultra modern equipment that allows us to operate in a paper-free environment, putting technology at our fingertips with white board technology and handheld tablets all contributing the appropriate, efficient and safe transportation of your cargo.

Freighter Handling

With decades of experience in freighter handling operations, dnata UK has developed safe, efficient and professional services that are second to none. Using the latest equipment and technology, our dedicated and highly experienced freighter handling team currently manages 8 weekly freighters and specialises in handling all types of cargo commodity.

Our Services
  • Warehousing services
  • Build-up & Break-down services
  • Document and special handling services
  • Mail handling services
  • Acceptance and monitoring services
  • Irregularities services
  • Perishable cargo handling services
  • Ramp transport and transfer and transit services

Inter Airport Trucking

dnata UK boasts an ultra modern trucking fleet equipped with powered roller decks and capable of carrying main deck Q7 cargo pallets. All of our modern tractors are equipped with GPS tracking systems and on board communication facilities allowing us to offer a seamless service for all customer imports and exports.

Our advanced, in-house messaging system will generate ‘fsu’ updates from all regional locations for both import and export cargo, which allows our customers to have full knowledge and visibility and of their consignments.

Our Services
  • GPS tracking systems
  • In-house messaging systems

Airside Transportation

At dnata UK we understand that with cargo operations, speed, efficiency and safety are paramount to our customers. That is why we have invested in state-of-the-art equipment including electric trucks and ultra modern facilities to anticipate the needs of our ever-expanding customer network.

Our investment in increasing efficiency has made us the only cargo transport company with roller decks that can carry Q7 pallets and box trailers that can accommodate 3 aircraft pallets.

Safety and security is fundamental to our operations, we have satellite tracked vehicles with on-board communications systems, a self contained transport yard and an in-house maintenance facility.

Our Services
  • In-house maintenance facility
  • Trucks capable of carrying Q7 pallet
  • Exclusive powered roller decks

dnata City

dnata City represents a 206,540 square foot, landmark development comprised of three purpose built, tailor made facilities built with a vision toward the future of cargo handling operations. Our state-of-the-art facility creates a ideal working environment for our customers, partners and employees through the cutting edge technology systems.

Security is a fundamental component in the design of dnata City which boasts a gated, city complex with perimeter fencing, entry point and gatehouse secure exit points, airlock vehicle access and exit points. The latest in remote access CCTV covers the entire city complex.

With an eye to ecology and efficiency, dnata City was designed with an IT infrastructure and is a paperless environment. The technologies are interactive with our customers allowing for a fast and professional service. Our customers are able to track their cargo every step of the way through our tracking service that sends data to a personal app or smartphone.

Our Services
  • Cargo handling and warehousing services
  • Airside transportation
  • Freighter handling services
  • Special goods handling services
  • Pre bookable advance information on delivery or collections
  • Driver ID scan at the gatehouse
  • One-stop, multi drop off points or door allocations
  • Barcode system to manage warehouse flow of freight

dnata City by the numbers
  • 20 acre site
  • 34,101 sq. ft. of office accommodation
  • 171,630 sq. ft. of warehouse
  • 195 car parking positions
  • 40 warehouse vehicle doors
  • Over 300 cargo storage positions in 2 large ETV Systems
  • Cafeteria and Gymnasium
  • Capability to process a vehicle every three minutes
  • 480 vehicles serviced daily
  • AFLAS best Terminal Operator - Europe 2015 & 2016

Catering in the UK

We employ more than
3,600 people
across the UK
We serve over
27 million meals
We operate
15 catering units
across the UK

Leading the way

Employing more than 3,600 people, we are the largest provider of inflight catering and inflight retail services in the UK.

We are proud of our long standing heritage in the UK and our ability to provide catering to all types of customer - from Skytrax 5-star airlines to charter and low-cost carriers. Our flexibility and breadth of experience allows us to tailor the services we provide to suit every, diverse requirement.

Operating in all major aiports across the UK, our flagship LHR facility is the most advanced of its kind, with state-of-the art Western, Halal, Japanese and Chinese kitchens, a separate logistics centre and a chefs’ academy.

As well as creative and consistent inflight cuisine, we also provide an unbeatable offer for inflight retail – our outsourced IFR, combined with total delivery capability and working with 'Best of Breed' technology platforms, means that we maintain the industry leading edge.

Travel in the UK

Consumer business

Over the years, we’ve expanded and developed to meet our customers’ growing travel needs by acquiring interests in other established travel companies, around the world. From market-leading online travel agencies (OTAs), to a consortia of high street travel agencies, a specialist cruise company and the tour operating arm of Emirates. Our team of talented travel professionals know everything there is to know about developing and presenting the perfect travel products for customers, enabling them to research, enquire and purchase however they choose. Between the brands, our portfolio represents a truly global offering, with travel available with us the whole world over. Whether it's a dream holiday in an exotic location, a stimulating cultural trip or exciting city break, dnata has it covered. Our extensive range of travel solutions is coupled with the highest standards of service - whether our customers book online, over the telephone or visit one of over 200 retail outlets in the UK. Underpinned by an experienced team of sales consultants, we can provide options to suit every budget and taste - so our customers can relax and be safe in the knowledge that we're looking after the smallest detail.

Business to Business

In the UK our business-focused travel services are multi-award-winning. We made a move into the UK travel trade market in 2014 with the acquisition Gold Medal Travel Group and Stella Travel Services. Both businesses have multiple brands that serve the travel trade, and offer corporate travel, offering everything from dynamic packaged product, wholesale, tailor-made touring, cruise, luxury and groups- our UK portfolio of brands and businesses are significant and diverse.

Our Services
  • Air tickets
  • Hotels & packages
  • Ancillary products (car, transfers, M&G, cruise, insurance/excursions)
  • Sports travel
  • Visa services
  • Tailor-made packages
  • Management information reports
  • Other leisure services

Contact dnata UK


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