dnata in the UAE

Ground Handling in the UAE

We look after over
140 airline customers
in Dubai
We have over
15,000 employees
working in the UAE
We assist over
80 million passengers
every year in DXB airport

Leading the globe

Our vast ground handling operations successfully service the major global hub that is Dubai International Airport. Managing more than 80 million passenger and 140 scheduled airlines annually, our state-of-the-art facilities and continuous investment in people, equipment and technology means that we are more than up to the task of facilitating efficient, safe and secure airport operations. Today’s airline passengers expect a seamless experience from check-in to baggage delivery and that is exactly what dnata UAE delivers for the millions of passengers that we handle each year. With safety at our core, our vast experience and commitment to excellence, enables us to offer practical and cost-efficient solutions to your exacting requirements. Our highly trained staff will be on hand from start to finish to ensure that your passengers’ journey is a delightful one.

Cargo in the UAE

We handle over
700,000 tonnes
of cargo annually
We are
CEIV certified
in DXB
We operate out of
2 airports DXB and DWC
in Dubai

Committed to excellence

We are proud of our status as one of the world's leading cargo service operators and of our reputation as a customer centric company.

Our extensive Dubai cargo operations handle over 700,000 tonnes annually equating to almost 2000 tonnes a day, and that number is growing. As Dubai World Central (DWC) expands, our state-of-the-art operations there grow with it.

Our commitment to our customers means that we constantly strive for innovation and improvement. As such, we launched the first carbon-neutral warehouse in the Middle East in 2010, and opened our dedicated animal shipping facility in 2015.

Middle East in 2010, and opened our dedicated animal shipping facility in 2015. Our drive to continuously improve our client’s experiences with us saw us redesign our customer service center in 2015 and add self-service cargo kiosks that are both user friendly and efficient.

Catering in the UAE

We produce over
3 million meals
We look after over
30 airline customers
from Sharjah
We cater for over
30,000 flights
every year

Unparalleled quality

We are the sole flight caterer at UAE's Sharjah International Airport - a service we deliver with our joint-venture partner, Air Arabia, through our Alpha Flight Services business.

We opened a full catering production facility in 2010 that includes the production of delectable fresh baked goods and patisserie items. We provide culinary and inflight retail services to a wide range of airline customers and also operate food and beverage outlets and an airport lounge at Sharjah International Airport.

Our services also include a comprehensive range of ancillary services such as dry cleaning, laboratory services and off-airport event catering.

We employ 450 highly skilled employees in Sharjah - each one of them passionate about making us a world leader in compliance and quality. With active participation in the creation of World Food Safety Guidelines for the aviation industry, we are fully certified to ensure all passengers travelling through Sharjah Airport experience the very best in hospitality.

Travel in the UAE

Consumer travel

An evolution over the past 50 years, dnata Travel has gone from being launched as an air ticket provider to being a full service, multi-channel travel brand - offering range and choice of product, excellent service and leading technology. A recent addition to the market is Imagine Cruising - an associated company with its roots in the UK cruise sector that is committed to bringing cruise to the region. With Emirates Holidays you have the opportunity to enjoy the best travel options across the Emirates network, with accommodation to suit you available all over the world.

Business to business

Our business to business portfolio is large and diverse; offering travel management for large, medium and small enterprises through HRG and MMI, a specialised government travel division in the UAE, and an offshore and marine department providing services to oil and gas, shipping and marine companies. Add to that our corporate leisure division, ready to help travellers get the most out of their personal time.


One of our key strengths is our ability to build and maintain strong, positive and fruitful professional partnerships, our various representation businesses are testament to that. We represent over 30 global airlines in the UAE, managing every aspect of their trade and customer facing operation. Many of these relationships are long-standing, and this is just the way we like it. Our partnerships also stretch to other travel brands, hotels and resorts and attractions – our team is dedicated and versatile. In the UAE our retail footprint for dnata Travel enables us to provide focus on our partnership brands, adding extra value.

Our Services
  • Airline GSA representation
  • Hotel representation
  • Attraction representation

Sports travel

We are known for our high quality and diverse services, with tailor-made packages for sports camps and sporting events – firmly establishing dnata as one of the Middle East's leading sports travel management companies. We were appointed the Official Travel Agent in the Middle East for the following sporting events: Cricket: ICC Cricket World Cup (2007, 2011, 2015), ICC World Twenty20 (2009, 2010, 2012, 2014, 2016), ICC Champions Trophy (2009, 2013). Football:FIFA World Cup (2010, 2014), UEFA Euro (2012, 2016), English Premiere League, Spanish League. Rugby: Emirates Airline Dubai Rugby Sevens (2011, 2012, 2013, 2014, 2015, 2016), Rugby World Cup (2011, 2015). Formula 1: Bahrain Grand Prix (2014, 2015, 2016), Malaysia Grand Prix (2012, 2013, 2014, 2015), Singapore Grand Prix (2013, 2014, 2015, 2016), Abu Dhabi Grand Prix (2013, 2014, 2015, 2016). Olympics: London Olympics 2012, Rio Olympics 2016.

Why dnata for sports travel

Most experienced sports travel management company in the Middle East region Specialized handling by trained & experienced sports travel professionals Access to both corporate and leisure customers in the GCC

Our Services
  • Corporate hospitality
  • Sports events tickets & travel
  • Educational sports camps for children
  • Athletes travel

Destination management and attractions

dnata’s travel portfolio is truly global, so who better to ensure you get to where you need to be when you arrive in resort?

With two leading destination management companies, Arabian Adventures and Gulf Ventures, when you’re ‘on land’ in the Middle East it’s easy and simple to get where you need to be. Not only providing efficient and reliable transfer services, you’ll also find a range of exciting in-resort experiences and adventures.

In Dubai, you can also take in all the city has to offer atop an open-top bus with CitySightseeing Dubai.

If travelling in Asia, Destination Asia - a company acquired by dnata in early 2016 - is the perfect partner.

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dnata United Arab Emirates locations