dnata in Czech Republic

Serving up delight

We have been providing catering at Prague's Václav Havel Airport since 2010, from our 10,000 square metre facility.

From the Czech capital, we offer traditional inflight catering and inflight retail solutions to more than 20 airlines, including Asian and American carriers. Whether Asian, halal or continental cuisine, our 200-strong team can successfully deliver bespoke culinary solutions as required. In addition to traditional culinary catering, we have significantly grown our inflight retail capability in recent years, now providing end-to-end retail management to multiple airlines.

Inflight Catering

Our highly-experienced chefs have served in the world’s leading hotels, restaurants, product manufacturers and other food and hospitality industries, including flight catering. We recruit the best, international talent and invest in their ongoing development, through training and mentoring, and by providing opportunities to work across our global network. Our executive chefs inspire the next generation of leaders in our business, whilst ensuring we deliver product across every class that exceeds our customers’ expectations.

Inflight Retail

Maximising ancillary revenue on board is a critical consideration for all airlines, as is providing on board product that’s aligned with the airline’s brand. We pride ourselves on our end-to-end retail capability – from product development through to design, distribution, technology and crew training. We have launched numerous buy-on-board and duty free programmes for customers and continue to invest in this area, for the benefit of our customers.

Market research and product development

Our experience allows us to guide our customers through the initial decision of how to structure and introduce an inflight retail programme. This requires brand understanding, commercial insight and experience. Positioning inflight retail as a value-add to consumers requires smart communication as well as a seamless customer experience and brand appropriate product. We have global relationships with product manufacturers and distributors, giving us the ability to secure the products consumers know and love at the most competitive rates. In respect of bespoke product, our En Route business is a global specialist in inflight retail product - developing, designing, producing and distributing world-class treats. En Route’s bespoke products often complement ‘branded’ product, allowing airlines to differentiate elements of their offer while providing the brands consumers know.

Digital and I.T.

Effective digital and I.T. solutions are critical in taking customers from consideration to commitment. Partnering with leading global hardware and software partners, we provide solutions through point-of-sale to on-board Wi-Fi, sales analytics and reporting tools. We understand every customer has different platforms, requirements and internal capabilities. With that in mind, we can offer full-service digital solutions or integrate elements of our offer with yours.

Supply, storage and distribution

As a full-service air services provider, we understand supply and logistics better than any caterer. Combined, our catering, cargo and ground handling network spans more than 130 global airport locations, backed by distribution expertise and relationships that can move product anywhere you need it, when you need it. You can trust us to manage all supplier negotiations, relations and distribution.

Marketing support

The consumer purchase journey and behaviour is continually evolving as new communication channels, social platforms, and technology develop. To keep up with the trends and ensure that we are able to respond to emerging consumer expectations, our communication and marketing team can partner with airlines to drive innovative marketing ideas that work. Whether in print, digital, social or other media, we have the background and expertise to deliver.

Engaging your crew to sell

Driving sales on board requires an engaged crew who believe in the products they’re offering. Through training, incentive schemes, engagement plans and channels, and sales-specific internal communication, we can turn your crew into sales stars.

Private Aviation and VIP Catering

We are a leader in VIP catering, with a team dedicated to driving consistency across our owned global network of catering facilities and acting as an agent for VIP clients seeking catering anywhere in the world.

Having established a strong VIP business in the USA and expanded our relationships from there, we are now the preferred partner for many FBOs, VIP charter and jet owners around the world. We can arrange and manage VIP requirements wherever our customers require that service.

We continue to innovate in the area of VIP service provision, with speed-to-market, culinary innovation and technology solutions in particular taking front-seat.