Under the new agreement, dnata will support Air Macau’s daily operations in Singapore, producing an estimated 54,000 meals annually across business and economy cabins.

With the addition of Air Macau, dnata now caters for all Air China Group airlines operating in Singapore – Air China, Shenzhen Airlines, Shandong Airlines and Air Macau – handling a combined 5,100 flights and 580,000 meals per year for the group at Changi.

The milestone builds on a well-established relationship, with dnata supporting Air China for over 20 years, alongside nearly a decade of partnerships with Shenzhen Airlines and Shandong Airlines in Singapore.

Matthew Igo Ball, Managing Director, dnata Catering & Retail Singapore, said: “Welcoming Air Macau into our portfolio further strengthens our long-standing partnership with the Air China Group in Singapore. We support the group’s full network at Changi Airport, delivering more than half a million meals annually across its operations.

"This scale reflects the trust our partners place in our teams, and our ability to deliver consistent, high-quality inflight dining at pace. As we continue to grow with our airline customers, our focus remains on operational excellence and menus that meet the evolving expectations of international travellers.”

Operating from its 23,000-square-metre facility at Singapore Changi Airport, dnata Catering & Retail Singapore delivers inflight dining and retail solutions at scale, producing approximately 6.5 million meals annually for more than 30 airline customers. The operation is supported by a team of over 500 employees, combining culinary expertise with operational reliability to serve a diverse portfolio of international carriers.

Previously the company’s CEO for Australia, Hiranjan will now lead dnata Catering & Retail’s business and operations across the broader region. His remit will cover 11 airports in Australia and Singapore, with further expansion planned.  Hiranjan will manage a team of 4,500 culinary professionals who prepare and uplift over 70 million quality meals, ensuring an excellent onboard dining experience on over 250,000 flights annually.

Hiranjan will continue to be based in Brisbane, Australia, and report to Robin Padgett, CEO of dnata Catering & Retail.

Since joining dnata in 2005, Hiranjan has been instrumental in expanding the company’s catering and retail footprint in Australia. His notable achievements include the opening of four advanced catering facilities, the smooth integration of Qantas’ catering businesses, and the successful launch of new business channels.

Robin Padgett said: “Hiranjan’s promotion to Regional CEO is very well-deserved. Over the past two decades, he has consistently delivered exceptional results, establishing dnata Catering & Retail as Australia’s leading inflight caterer. His efforts in driving business growth and enhancing customer experience have been crucial to our success. I wish Hiranjan every success in this new role.”

dnata’s catering and retail division is one of the world’s leading inflight hospitality providers. The company’s 11,700 catering professionals produce over 123 million meals annually, serving full service, low-cost and VIP carriers from more than 60 locations.

The trial uses Esso Renewable Diesel R20 (R20), which is a high-quality fuel with an estimated 15.4%¹ lower lifecycle greenhouse gas (GHG) emissions compared to conventional diesel. Made with a minimum of 20% renewable content, R20 can be used in existing diesel engines and is available at selected Esso service stations and through bulk delivery to commercial customers.

dnata is the first ground handler at Changi Airport to use renewable diesel, with partial funding provided by the Civil Aviation Authority of Singapore (CAAS) as part of its Aviation Sustainability Programme.

If successful, the trial could be rolled out to 200 airside vehicles and generator sets across dnata’s ground handling and cargo operations. This would mark a further step towards the dnata Group’s goal of reducing its carbon footprint by 50% by 2030 as part of its eight-year strategy.

As a result of its significant investment in electric and hybrid airside vehicles, dnata Singapore currently operates over 65 such vehicles, with 90% of its forklift fleet electrified. In addition, dnata Singapore’s facilities have recently installed innovative cooling technology, providing chilled water and air conditioning.

Charles Galloway, dnata’s Regional CEO, Airport Operations – Asia Pacific, said: “We are delighted to partner with ExxonMobil for this significant trial. dnata remains at the forefront of ground handling services in Singapore, with ongoing investments in cleaner-energy equipment and infrastructure. We look forward to working with ExxonMobil and CAAS to further reduce our carbon footprint throughout this trial, and beyond.”

Asia Pacific Fuels Sales Director, ExxonMobil, Mabel Leung said: “We are excited to collaborate with dnata to provide Esso Renewable Diesel R20 in support of dnata’s sustainability goals. Renewable diesel is an engine-ready GHG emission-reduction solution that leverages our existing supply capabilities to customers. The partnership reflects our ability to offer lower-GHG emission solutions for the transportation sector, in Singapore and the Asia-Pacific region.”

¹The estimated reduction in life cycle greenhouse gas emissions, also referred to as Carbon Intensity (CI), is based on a comparison of Esso Renewable Diesel R20 to conventional diesel using the United States GREET 2023 Model estimates to compare the life cycle emissions of each fuel. Actual results may vary. For further details of the calculation including assumptions and emission factors, please visit bit.ly/essorenewablediesel

dnata currently serves more than 50 airlines at Singapore Changi Airport (SIN) with a team of 1,500 aviation professionals, who handle over 15,000 flights, provide over 3.75 million meals, and move over 250,000 tonnes of cargo annually.

dnata is a leading global air and travel services provider. Established in 1959, the company offers quality and safe ground handling, cargo, travel, catering and retail services in over 30 countries across six continents. In the financial year 2023-24, dnata’s customer-oriented teams handled over 778,000 aircraft turns, moved over 2.9 million tonnes of cargo, uplifted 123 million meals, and recorded a total transaction value (TTV) of travel services of US$ 2.4 billion.

In her role, Su Yin will oversee dnata’s ground handling and cargo operations at Changi Airport (SIN). She will manage a team of more than 1,500 employees, ensuring consistent high quality and safe services for over 50 airline customers. 

A Singapore national, Su Yin brings with her extensive experience in senior executive roles across the aviation and logistics industries with a proven track record of enhancing service quality and customer experience. Most recently, she was Chief Executive Officer, Singapore, Singapore Post Ltd, a leading postal and e-commerce logistics provider in Asia Pacific.  Prior to joining SingPost, Su Yin was General Manager at the Changi Airport Group (CAG), managing ground operations and customer experience within the terminals. Before CAG, Su Yin had a distinguished military career with the Republic of Singapore Navy.

Su Yin will report to Charles Galloway, dnata’s Regional CEO for Asia-Pacific. Her appointment is effective immediately.

Charles Galloway said: “We are delighted to welcome Su Yin to our APAC management team. With an impressive background in the logistics and aviation industries, she brings a wealth of experience and expertise to dnata Singapore. Her leadership will play a key role in driving our efforts to further enhance our reputation for excellence in the industry. We look forward to working closely with Su Yin to deliver the promises our customers make.”

A trusted partner of over 300 airline customers, dnata operates at over 130 airports globally. In the Asia Pacific region dnata provides quality and safe ground handling, cargo and catering services in three countries, including Australia, Singapore and The Philippines.

The introduction of Cooling as a Service (CaaS) provides chilled water and air conditioning through a reliable, efficient and sustainable solution.  Supplied by provider Kaer, CaaS was implemented at dnata Singapore in January 2022 to provide cool water and air to its cargo, catering and support facilities.  Under the CaaS model, Kaer retrofitted the cooling systems serving the two facilities with high efficiency, low-Global Warming Potential (GWP) technology and have deployed their suite of data mining, machine learning and carbon monitoring software.

This has resulted in a 54% reduction in energy consumption at dnata’s cargo base, and a 35% reduction at its catering and support offices. The technology also allows for real-time monitoring and reporting of service levels, as well as energy use and carbon emissions for ESG (Environmental, Social and Governance) reporting.

The carbon saving of 650 metric tonnes each year is equivalent to the greenhouse gas emissions from 530 petrol-powered cars for one year, or over six million miles (9.65 million kilometres) driven by an average petrol-powered car. It is also equivalent to the Carbon Dioxide emissions from 464 average homes’ electricity use for one year.

dnata’s Singapore facilities were already benefitting from sustainable technology through the use of a rooftop power plant which comprises of 6,500 individual solar panels, generating over 4,300 megawatt hours of green power each year. This enabled dnata to reduce its electricity-related carbon emissions by 20%. The energy savings achieved by the new cooling systems is the equivalent to installing an additional 2,400 rooftop solar panels.

Charles Galloway, dnata’s Regional CEO, Airport Operations – Asia Pacific, said: “We are proud to be an early pioneer in low-GWP refrigerant, and making our Singapore operations even more efficient and sustainable. We have plans to expand our CaaS initiatives to additional areas of our operations, and look forward to working with our partners to further reduce our environmental footprint.”

Justin Taylor, Chief Executive Officer, Kaer, added: “We are excited to welcome dnata into the CaaS movement and to be a part of their journey towards carbon neutrality. Our ongoing partnership with dnata allows us to scale up our investments in low carbon technology in the coming years and showcase how the implementation of CaaS, alongside the use of solar panels can deliver clean and sustainable cooling.”

dnata recently announced that it was on track to reduce its carbon footprint and waste to landfill by 50% by 2030 as part of its eight-year green operations strategy. Previously, the company committed US$ 100 million to implement green technology and initiatives across its businesses globally to achieve its strategic objectives. The company’s recent key initiatives include continued significant investment in infrastructure, green ground support solutions and process improvement.

dnata currently serves more than 50 airlines at Singapore Changi Airport (SIN) with a team of 1,500 aviation professionals, who handle over 15,000 flights, provide over 3.75 million meals, and move over 250,000 tonnes of cargo annually.

About dnata

dnata is a leading global air and travel services provider. Established in 1959, the company offers quality and safe ground handling, cargo, travel, catering and retail services in 34 countries across six continents. In the financial year 2022-23, dnata’s customer-oriented teams handled over 710,000 aircraft turns, moved 2.7 million tonnes of cargo, uplifted 111.4 million meals, and recorded a total transaction value (TTV) of travel services of US$ 1.9 billion. For more information, visit dnata.com.

About Kaer

The pioneer of Cooling as a Service (CaaS), Kaer has designed, built and operated cooling systems for commercial and industrial buildings in Asia for over 70 years. Aiming to make CaaS the model of choice for the real estate industry, Kaer enables businesses to simply buy cooling on a pay as you use basis to overcome significant capital investment and challenges associated with owning a cooling system. 

With over SGD $50 million of cooling assets under management, Kaer is serving over 15 million square feet of real estate space across Asia. To know more, follow https://www.kaer.com/

About Cooling as a Service (CaaS)

In the traditional approach to cooling, building owners handle the purchase, installation, and maintenance of cooling systems, incurring high upfront and ongoing costs. Under the CaaS model, building owners simply dictate the cooling conditions they require and Kaer delivers that as and when needed. This shifts the financial and operational responsibilities to Kaer, allowing building owners to buy cooling at a fixed $/RTH rate (Refrigerant Ton Hour) rate on a pay-as-you-use basis.

Speedcargo’s artificial intelligence (AI)-based Cargo Eye and Assemble solutions installed at dnata’s facilities will help overall logistical efficiency, digitisation and optimise cargo capacity for Etihad Cargo’s daily flights departing from Singapore. The roll-out of Cargo Eye and Assemble follows the airline’s decision to implement the technology in response to successful trials.

Cargo Eye uses advanced, vision-based 3D technology to scan and capture a cargo’s exact dimensions, volume data, images, and labels, providing a comprehensive digital record. This information is then fed into Assemble which creates a digital plan, advising dnata’s highly-trained cargo handling teams of the optimal method of building a pallet. The innovative solutions ensure Etihad Cargo maximises cargo capacity, while becoming more efficient and sustainable.

Both Cargo Eye and Assemble seamlessly integrate into dnata’s existing warehouse management system.

Charles Galloway, dnata’s Regional CEO, Airport Operations – Asia Pacific, said: “dnata is proud to lead the digitisation of cargo processes through innovative technology solutions. Working alongside Speedcargo, Cargo Eye and Assemble will enable us to provide Etihad Cargo and its customers with digital audit trails of how their cargo has been handled, improving efficiency and providing a quality end-to-end service. We will continue to create value and enhance our service offerings through digitalisation.”

Dr Krishna Kumar Nallur, Speedcargo’s CEO, commented: “This first step towards industry transformation will enable end-to-end optimization of cargo capacity, from booking to cargo hold. Our AI-powered solutions will help Etihad Cargo to maximize capacity across their fleet, and enable dnata Singapore to digitise their cargo handling, thereby improving their productivity and efficiency in operations.”

Thomas Schürmann, Head of Cargo Operations & Delivery at Etihad Cargo, said: “With the launch of Speedcargo Technologies’ AI-powered solutions, Etihad Cargo is transforming airfreight operations and optimising cargo capacity as the latest step in the carrier’s digitalisation journey. Singapore was selected as the first station to go live with these state-of-the-art AI tools, which will boost efficiency, digitise and standardise cargo handling across Etihad Cargo's network and enhance service levels for the carrier's customers and partners. Following successful trials of the AI-powered cargo handling solutions, Etihad Cargo sought out a ground handling partner to deploy Cargo Eye and Assemble, and dnata was a clear choice, being fully aligned with Etihad Cargo’s commitment to utilising cargo-maximising technology to enhance air cargo operations.”

dnata’s Singapore facilities are the first in its expansive global network to implement Cargo Eye and Assemble technology. Speedcargo is working with dnata to roll out the service at further global stations.

dnata currently serves more than 50 airlines at Singapore Changi Airport (SIN) with a team of 1,500 aviation professionals, who handle over 20,000 flights, provide over 3.75 million meals, and move over 250,000 tonnes of cargo annually.

dnata is a leading global air and travel services provider. Established in 1959, the company offers quality and safe ground handling, cargo, travel, catering and retail services in more than 30 countries across six continents. In the financial year 2022-23, dnata’s customer-oriented teams handled over 710,000 aircraft turns, moved over 2.7 million tonnes of cargo, uplifted 111.4 million meals, and recorded a total transaction value (TTV) of travel services of US$ 1.9 billion.

About dnata

dnata is a leading global air and travel services provider. Established in 1959, the company offers quality and safe ground handling, cargo, travel, catering and retail services in 37 countries across six continents. In the financial year 2022-23, dnata’s customer-oriented teams handled over 710,000 aircraft turns, moved 2.7 million tonnes of cargo, uplifted 111.4 million meals, and recorded a total transaction value (TTV) of travel services of US$ 1.9 billion. Our Media centre contains all of our business updates, including the latest press releases and articles, and our contact details.

About Speedcargo Technologies

Speedcargo Technologies brings innovative solutions that use computer vision technologies, advanced algorithms, artificial intelligence and robotics to transform the air cargo operations of airlines and ground handlers. Speedcargo’s suite of products enables airlines and ground handlers to optimize their cargo capacity utilization, maximize revenues and improve productivity. Speedcargo is a spin out from Technical University of Munich (TUM) – CREATE and its products have been deployed globally.

About Etihad Cargo

Etihad Cargo is the cargo and logistics arm of Etihad Airways. Since its establishment in 2004, Etihad Cargo has grown rapidly to become one of the leading air cargo carriers in the world, offering customers a range of cargo products and services to five major continents. Its hub in Abu Dhabi is strategically located at the centre of the world's busiest trade lanes, providing an integral link between Asia, Europe, North America, Australia and Africa.

In addition to general cargo, Etihad Cargo offers a wide range of specialty products including live animals, dangerous goods, valuables and vulnerables, personal effects, as well as its market leading cold chain products (the latter holding IATA's stringent Centre of Excellence for Independent Validators certifications for both Pharmaceutical and Perishables Logistics, as well as Live Animals Logistics). 

For more information, please visit www.etihadcargo.com

dnata’s highly-trained teams will produce and uplift more than 700,000 meals annually to ensure a world-class dining experience on board the two airlines’ flights. Lufthansa and SWISS currently operate a total of 21 weekly services out of Singapore.

Hiranjan Aloysius, CEO of dnata Catering & Retail Australia and Singapore, said: “We are proud to be the inflight caterer of choice for Lufthansa and SWISS, two leading international carriers that are both renowned for their commitment to quality. We will continue to work closely with the airlines’ team to contribute to their excellent on-board experience by delivering innovative menus and delicious meals that passengers love.”

Benedict Fanconi, Head of Catering Operations & Logistics at SWISS, said: “dnata has proven itself as a reliable catering partner over the past years. We are pleased that we can extend our cooperation and offer our passengers from Singapore our culinary offerings at the usual high level.”

Klaus Berger, Head of Hospitality & Catering Management at Lufthansa German Airlines, added: “We very much appreciate the renewal of our successful partnership with dnata. Our guests can continue to enjoy high quality catering on their flights to Germany and Switzerland.”

Including the German and Swiss carriers, dnata provides catering and retail services to more than 30 customers with a team of 380 dedicated employees in Singapore. Over the past year, the company has substantially increased production to support airlines in restarting and expanding their operations in the country. In the financial year 2022-23, dnata uplifted over 3.4 million meals at Changi Airport, which represents a 35% growth year over year.

dnata’s catering and retail division is one of the world’s leading inflight hospitality providers. The company’s 10,500 catering professionals produce over 110 million meals annually, serving full service, low-cost and VIP carriers from more than 60 locations.

In June 2022, dnata announced that it would invest US$100 million in green operations in two years to further enhance its global environmental efficiency globally.

Steve Allen, CEO of dnata Group, said: “We are proud to have made significant progress on improving our environmental performance since the announcement of our strategic objectives. I thank each member of our team for their hard work and contribution to our green initiatives that help us make a difference across our global operations. 

“We will continue our investments and efforts alongside our partners to further reduce our environmental footprint.”

Investing in renewable energy

As part of its efforts to further improve global resource efficiency, dnata has continued to make significant investments in renewable energy. This includes the installation of rooftop solar power systems across its existing facilities.

dnata has installed solar panels at its operating facilities in Singapore, and at its SnapFresh facility in Australia. These generate over 4,300 MWh of renewable electricity annually, saving approximately 1.85 million kilogrammes of carbon dioxide emissions. Phase 1 of a solar PV panel installation in Pakistan also commenced, which is expected to generate 244,000 kWh per annum. Furthermore, all electricity purchased in the UK and Ireland is from renewables from local grids.

Conserving water

In addition to solar power, dnata is investing in systems to collect and re-use condensate from air conditioning units and rainwater at both of its existing and new facilities. These initiatives optimise water usage and associated costs.

dnata’s new 20,000m2 cargo facility in Iraq, which will begin operations in 2024, will include environmentally sustainable features including a rooftop rainwater harvesting system. This will capture, treat and store rainwater in underground tanks, feeding irrigation systems within the facility as well as for potable uses, achieving a 50% saving on water costs by 2025. The system has also been configured in the Philippines using the same technology, but to collect and recycle rainwater for drinking and washing purposes. This technology will also shortly be implemented at dnata’s Singapore facilities.

With the UAE’s dry climate, dnata has installed a Reverse Osmosis Plant to re-use condensate water from the cooling systems in its cargo warehouses in Dubai. This has resulted in 5,000 litres of water per day being reused for washing and cleaning.

dnata also launched a bottle-free drinking water system at its Corporate Headquarters, dnata Travel Centre and Alpha catering facilities, which will reduce plastic consumption and conserve over 95,000 litres of bottled water per year.

Transforming GSE fleet and using biofuels

dnata continues to invest in the electrification of its ground handling fleet, and the use of biofuels where feasible, to reduce emissions. More than 15% of the company’s global fleet is now electrified. dnata is continuing to support its global airport partners to prepare the infrastructure for further electrification.

dnata understands that electrification is not the only solution to its ground handling fleet strategy. It carefully considers airports’ climatic conditions and available infrastructure, and invests in a mix of equipment types, including biodiesel, electric, hydrogen and hybrid to maximise environmental and operational efficiency globally.

As part of the crucial role that it plays during busy winter operations in Switzerland, dnata added five new hybrid de-icing trucks to its ground support equipment (GSE) fleet in 2022. This increased the number of electric GSE in its operations in the country to 35%. In The Netherlands, dnata switched to 100% biofuel for all its legacy GSE fleet in January 2023, marking another milestone in its sustainable journey in Amsterdam, where 55% of its fleet is electric.

Reducing waste to landfill

In order to reduce its carbon footprint in ways other than emissions, dnata is determined to reduce waste to landfill, and is collaborating with industry leaders and policymakers on the treatment of international catering waste. In close co-ordination with the airport community to enhance the segregation and retrieval of recyclables airside, dnata is targeting a 20% diversion of waste from landfill by 2024. In addition, dnata is investing in sustainable solutions for cargo waste materials, such as transport belts and nets that are currently destined for landfill.

dnata Catering’s retail division is also working closely with its airline partners, introducing the pre-ordering of passenger inflight meals. This cuts significant food wastage, and therefore the need for airlines to burn larger quantities of fuel to transport heavier aircraft, reducing emissions.

IATA’s IEnvA Programme

In December 2022, dnata signed up to the IATA Environmental Assessment (IEnvA) programme, based on globally recognised environmental and sustainability standards, as well as industry best practices. It is a commitment to continually improve environmental sustainability within the aviation field and is focused specifically on dnata’s core operations. These include cargo handling facilities, catering, freight forwarders, and ramp handlers. dnata is working towards full certification prior to the end of 2023.

United Nations Global Impact

dnata also joined the United Nations Global Compact (UNGC), a voluntary global initiative that promotes responsible business practices, and the advancement of the Sustainable Development Goals. dnata has committed to implement the Ten Principles of the UNGC in the areas of human rights, labour, environment, and anti-corruption. dnata will benefit from access to the UNGC’s extensive tools and resources to engage with its employees across the globe and improve their learning and training in Sustainability.

dnata is a leading global air and travel services provider. Established in 1959, the company offers quality and safe ground handling, cargo, travel, catering and retail services in 38 countries across six continents. In the financial year 2022-23, dnata’s customer-oriented teams handled over 710,000 aircraft turns, moved over 2.7 million tonnes of cargo, uplifted 111.4 million meals, and recorded a total transaction value (TTV) of travel services of US$ 1.9 billion.

David Barker, dnata’s Divisional Senior Vice President for Airport Operations, said: “We are committed to reducing our carbon footprint to ensure the highest possible level of environmental efficiency across our operations. The inauguration of the solar power system in Singapore marks a significant milestone in our efforts to make dnata’s operations even more sustainable and reduce our carbon footprint by 20% in the next two years globally.”

Jen Tan, Head of Integrated Solutions (Singapore & Southeast Asia) and Renewables (Indonesia), Sembcorp Industries, said: “We have a proven track record in rooftop photovoltaic solutions for the aerospace and aviation industry and the completion of this project solidifies our position. We are pleased to help dnata take their first step towards reducing their carbon footprint, and we look forward to exploring more innovative green solutions with them in the future.” 

In recent years dnata has significantly invested in infrastructure, equipment and process improvement to further improve operational efficiency with a strategic objective of reducing its carbon footprint globally by 20% by 2024. dnata replaced and refurbished ground support equipment at airports to decrease engine emissions, invested in facilities that incorporate the latest carbon reduction initiatives in design and operation, and embedded its environmental framework across its broad-spanning Travel businesses, aiming to empower customers to make better travel choices.

In Singapore, dnata took initiatives to reduce food waste across its catering operations and replaced a number of its ground support equipment (GSE) and forklifts with hybrid or electric alternatives, while refurbishing selected GSE where appropriate to extend life cycles, reduce waste and update them to the latest safety and quality standards. Most recently, dnata has added 44 electric baggage tractors to its GSE fleet at Changi Airport.

Globally, dnata offers quality and reliable ground handling, cargo, catering and retail services at over 120 airports in 19 countries.  In Singapore, the company serves more than 50 airline customers with a team of 1,100 highly-trained employees.

Using Ecas4 Australia’s electrochemically activated 'Ecas4-Anolyte' product, dnata offers an organic, non-toxic, Halal-certified solution that can effectively kill over 99,99% of bacteria and pathogens, such as coronavirus, on all types of surfaces. It is proven to be significantly more effective than bleach without the hazards of irritation to the skin, eyes, and respiratory systems.

The disinfectant has been independently tested in private laboratories in Australia, the European Union, UK and USA and deemed completely safe for adults and children with approvals as a hospital-grade disinfectant. Most recently, the product was also tested with Singapore Test Services to ensure the quality and efficacy of the Ecas4-Anolyte disinfectant.

With the use of an air fogger machine, the disinfectant is sprayed as a fine mist on surfaces, such as vehicles or desks, effectively killing germs without wiping. In larger areas with higher ceilings, a dry mist machine is utilised.

Marcus Chong, Head of Technical Services, dnata Singapore, said: “Since the recent launch of our mobile disinfection service offering, we have already disinfected more than 30 office spaces, including dnata’s offices, to ensure the highest level of safety for all. We are confident that this innovative service will help companies provide additional peace of mind to customers and employees.”

For more information on dnata's disinfection services, email commercial@dnata.sg.

Charles Galloway, Regional CEO for Asia Pacific, dnata, said: “We are proud to be recognised by the industry as a trusted member of the air cargo ecosystem. We continue to work closely with our partners across the supply chain to consistently provide world-class safety and services to our customers.”

dnata has recently invested significantly in infrastructure, equipment and training to ensure that it provides shippers with a transparent and reliable cool chain product. The company has been using the latest technology, best practices and certified warehouses to deliver best-in-class services for customers.

dnata added a total of six high-tech 'cool dollies’ to its cargo fleets in Australia and Singapore, becoming the first air services provider in both markets to offer a fully integrated, temperature-controlled cool chain for pharma and perishable shipments.

In the Asia-Pacific region, dnata operates cool chain facilities in Singapore, Melbourne and Sydney. Designed and built with flexibility and unique product requirements in mind, the facilities enable dnata’s cargo teams to offer an uncompromised temperature-controlled handling and storage solution to airline customers.

dnata consistently improves training and processes to transport temperature-sensitive shipments to the highest international standards. Teams receive specialised training and temperature-sensitive cargo is given priority loading and unloading to ensure that it is moved quickly with minimised temperature fluctuation.

dnata is the only air services provider in Australia that has been awarded the World Health Organization’s (WHO) Good Distribution Practice (GDP) certification for the pharmaceutical handling services at its facilities. In achieving the certification, dnata proved its capability of handling pharmaceutical products safely and reliably.

In addition to its CEIV Fresh certification, dnata holds IATA’s Center of Excellence for Independent Validators in Pharmaceutical Logistics (‘CEIV Pharma’) accreditation at Singapore Changi Airport. dnata has also earned the ISO 9001:2015 certification for cargo handling services, and been awarded Halal certification by Majlis Ugama Islam Singapura (Muis) for a special storage room in its Coolchain facility.

dnata is a global member of Pharma.Aero, a cross-industry collaboration of pharma shippers, CEIV certified cargo communities, airport operators and other air cargo industry stakeholders.

dnata operates at 15 airports in the Asia Pacific region, delivering reliable and safe ground handling, cargo and catering services to over 80 airlines with a team of highly trained, customer-oriented aviation professionals.

The partnership will see dnata prioritise inbound e-commerce cargo and offer an enhanced breakdown and delivery service from its warehouse to the freight forwarder’s premises within the free trade zone of Changi Airfreight Centre.

The 24-hour service involves further processing at AGI’s warehouse and enables the company to dispatch the parcels to their clients’ appointed last mile vendors within 4 - 6 hours upon flight arrival.

Musdalifa Abdullah, Managing Director, dnata Singapore, said: “With the increasing demand for e-commerce globally, we understand the requirement to handle, clear and deliver all parcels promptly. This collaboration aligns with our efforts to provide value-added solutions to partner stakeholders within the air cargo ecosystem.”

Alvin Kwek, Managing Director, AGI Freight Singapore, said: “Priority terminal clearance is a key performance criterion for customers like Cainiao and Lazada to remain competitive within this fast-growing and time-sensitive industry. AGI is delighted to be first in the local market to work closely with dnata in providing a seamless and speedy terminal clearance operation.”

In his new role, Charles will oversee dnata’s operations at 13 airports in four countries, including Australia, Singapore, the Philippines and Indonesia, managing 4,800 aviation professionals. Charles will be based in Singapore and report to David Barker, dnata’s Divisional Senior Vice President for Airport Operations. Charles’s appointment is effective immediately.

Charles has over 20 years of experience in the global aviation, travel and logistics industries. He has been with dnata for over three years, previously leading the commercial development of dnata’s international airport operations division globally. He has also been a board director of dnata USA since 2020. Prior to joining dnata, Charles held various senior leadership roles at Swissport International and Thomson Airways in both Switzerland and the UK.

David Barker said: “In recent years dnata has significantly invested in infrastructure, equipment and technology, earning the trust and loyalty of dozens of new airline customers across the Asia Pacific region. Charles’s broad experience and passion for quality and customer success will help us cement our leading position in this strategic market. We stay focussed on consistently delivering world-class services and safety at all dnata airports globally.”

A trusted partner of over 300 airline customers, dnata provides quality and safe ground handling, cargo, catering and travel services in 35 countries. In the financial year 2020-21 dnata’s customer-oriented teams handled 290,000 aircraft, moved 2.7 million tons of cargo, and uplifted some 17 million meals.

In his role, Musdalifa will oversee dnata’s ground handling, cargo and catering operations at Changi Airport in Singapore. He will manage a team of 1,800 employees, ensuring world-class services and safety for over 40 airline customers. 

Stewart Angus, dnata’s Divisional Senior Vice President for Airport Operations, said: “I’m pleased to announce that Musdalifa will lead our Singapore team. I’m confident that our partners and colleagues will all benefit from Musdalifa’s customer-oriented approach and extensive experience in the aviation industry. Our Singapore business will be in good hands.”

A Singapore national, Musdalifa joined dnata in 2017. As Chief Financial Officer for dnata’s Asia Pacific Region, he has played an important role in the transformation and innovative development of dnata Singapore in the last few years. Before joining dnata, Musdalifa held several senior positions within the aviation industry in Singapore and the United Arab Emirates. Musdalifa’s appointment is effective immediately.

A trusted partner of over 300 airline customers, dnata operates at 129 airports globally. In the Asia Pacific region dnata provides quality and safe ground handling, cargo and catering services to more than 80 airlines at 14 airports in four countries, including Australia, Singapore, Indonesia and The Philippines.

Blue Aqua’s innovative bioconversion solution processes underutilized nutrients from the leftovers that can be transformed into quality insect proteins for aquacultural use. The bioconversion is a virtuous circle that makes the insect protein a sustainable and efficient alternative to traditional fishmeal.

Compared to traditional protein, insect protein is a sustainable solution with low land, water, and carbon footprint, offering a very high yield. The partnership will supply Singapore’s farmers with sustainable access to domestically produced animal feed, which is traditionally imported.

The MoU is the starting point to a deeper partnership between Blue Aqua and dnata, which will look into the development and implementation of a ‘Zero Waste’ master plan. The air services provider will also add Blue Aqua to its list of suppliers to purchase locally farmed seafood for its catering operations.

Dirk Goovaerts, dnata’s Regional CEO for Asia Pacific, said: “We are delighted to partner with Blue Aqua to further decrease food waste and support the local food production supply chain. This initiative will help us minimise our environmental footprint whilst delivering the highest value for our customers and the communities around us.”

Dr Farshad Shishehchian, CEO & Founder of Blue Aqua International Group, said: “Blue Aqua has been a strong advocate for sustainable and practical farming since its inception, this partnership with dnata is a perfect fit. We are excited to grow our efforts in food technology to develop a circular economy in aquaculture globally through our network, starting with Singapore.”

The global population is expected to reach 9.9 billion by 2050, and food production has to increase by 70% to fulfil this demand. This is further implicated by food security concerns worldwide and the rapid degradation of valuable farmland. Waste management is a global issue that governments and companies are racing to solve. Singapore imports more than 90% of its food, yet, its food waste amounts to 744,000 tonnes annually. Today, less than 20% of Singapore’s food waste is recycled.

Blue Aqua’s Waste-to-Protein Program aspires to significantly reduce food waste across Singapore’s food supply chain through aquaculture. This is in line with Singapore’s vision of being a ‘Zero Waste Nation’, which means the recycling rate has to be increased to 70%. Singapore has also set a “30 by 30” goal, aiming to have the nation produce 30% of its food domestically by 2030. With this mandate, aquaculture will play an important role in the future of Singapore's food security. However, local farms still rely heavily on imported feed and raw materials, which the program is aiming to mitigate.

Contact
Gabor Vasarhelyi, Public Relations, dnata
gabor.vasarhelyi@dnata.com

Nathalie Lim, VP (Marketing), Blue Aqua
nathalie@blueaquaint.com

About dnata

dnata is one of the world’s largest air and travel services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently at 126 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. In the financial year 2019-20 dnata’s customer-oriented teams handled 681,000 aircraft, moved 2.9 million tonnes of cargo, uplifted more than 93 million meals, and recorded a total transaction value (TTV) of travel services of US$ 3.0 billion. For more information, visit dnata.com.

About Blue Aqua

Blue Aqua Food Tech Pte Ltd is a Food Tech initiative of the well-established Blue Aqua International Group. The goal of the company is to upcycle organic waste to produce alternative protein and phase out animal-based protein from fishmeal. Blue Aqua International is a one-stop solution company for the aquaculture industry with solutions for the improvement of health, nutrition, feed quality, and technology transfer. The Group is headquartered in Singapore and present in 14 countries around the world.

Dr Yek Tiew Ming, Principal of ITE College East, presented an official certificate to Musdalifa Abdullah, dnata Singapore Board Member, during a delegation’s visit to ITE College East. “dnata Singapore remains committed to co-develop and deploy technological innovations with ITE that would automate, digitalise and improve work processes, products and services in the Air Transport Sector. We hope with all these efforts and investments, we will continue to attract the younger generation of locals to the aviation industry,” Musdalifa reiterated.

Following a Memorandum of Understanding signed earlier this year, both dnata and ITE will expand their existing partnership in the area of human capital growth and development. The company hopes to attract, develop and maintain a skilled local workforce, and strengthen its talent pipeline through collaboration with ITE on its Work-Study Diploma, Higher Nitec and student internship programmes to meet its business needs.

dnata’s team also toured the ITE College East’s airport premium lounge and cabin mock-up facilities used for the training of the students attending Higher Nitec in Passenger Services along with the Logistics Training Centre and Technology Hub of the campus. The visit underscores the long-standing ties between dnata and ITE and signals the intention to grow the ties in scope and depth with regular visits and professional exchanges.

The transport of perishable goods by air increases constantly with growing consumer demand for healthy products all year round. The most important aspects of air transportation of perishables are time and temperature management to prevent food loss. The CEIV Fresh program meets these exacting requirements primarily based on the IATA Perishable Cargo Regulations (PCR) which combines professional regulatory and operational input from industry and government experts.

Sam Gould, dnata Singapore’s Head of Cargo, said: “There is an increasing demand for safe air transportation of temperature-sensitive goods. We constantly invest in infrastructure, training and process improvement to ensure that these delicate products reach the end-customer in perfect condition. IATA’s CEIV Fresh certification demonstrates the quality and reliability of our services, and supports Changi Airport’s positioning as the preferred cargo hub for time-, and temperature-sensitive shipments.”

dnata operates a state-of-the-art, 1,400m² pharma and perishable handling centre at Changi Airport, which is capable of processing 75,000 tonnes of temperature-sensitive goods annually. It enables dnata’s cargo team to offer an uncompromised temperature-controlled handling and storage solution to airline customers in Singapore.

dnata’s cool chain facility was designed and built with flexibility and unique product handling requirements in mind, taking advantage of the latest cold storage technologies and designs. The temperature-controlled areas in the facility are modular, enabling teams to manage changing handling demands with dedicated climate control capability. A web-based monitoring system is also in place to facilitate real-time management of all areas. The cool chain facility enables dnata to provide its customers at Changi with a one-stop audit trail of all consignments whilst being processed through the facility.

To ensure seamless delivery of temperature-sensitive goods between the warehouses to the aircraft, dnata has recently launched two ‘cool dollies’ in its operations. Providing temperature-controlled storage from -25°C up to +25°C, the cool dollies mitigate risk of temperature deviations and contamination.

dnata offers a range of solutions to fast-track time-sensitive imports. The company’s services include priority clearance at its cargo centre and expedited deliveries to its customers’ warehouse facilities within the Changi Airfreight Centre / Airport Logistics Park Singapore (ALPS). dnata also offers the delivery of temperature-sensitive products in an unbroken cool chain island-wide, providing live tracking and updates to customers through its logistics partners.

In addition to the CEIV Fresh certification, dnata holds IATA’s Center of Excellence for Independent Validators in Pharmaceutical Logistics (‘CEIV Pharma’) accreditation which demonstrates its ability to move pharmaceutical products under the strictest standards across its operations.

dnata has also earned the ISO 9001:2015 certification for cargo handling services, and been awarded Halal certification by Majlis Ugama Islam Singapura (Muis) for a special storage room in its Coolchain facility.

A global air services provider and the trusted partner of over 300 airline customers, dnata offers ground handling, cargo and catering services at 126 airports in 19 countries.

Passengers arriving at Changi Airport’s Terminal 3 can take advantage of the innovative solution and have their baggage quickly and safely disinfected before leaving the airport. Disinfect Group’s advanced equipment creates an almost invisible mist that is 100% natural, non-toxic, bio-degradable and can effectively kill over 99,99% of bacteria and pathogens, such as coronavirus, on all types of baggage.

The mist technology uses Ecas4 Australia’s electrolysed water that consists of two ingredients: salt and water, which are activated with an electrical process. It is proven to be significantly more effective than bleach without the hazards of irritation to the skin, eyes, and respiratory systems. The technology has been independently tested in private laboratories in Australia, the European Union, UK and USA and deemed completely safe for adults and children with approvals as a hospital grade disinfectant.

dnata’s new service is currently available for passengers of all airlines at Changi Airport’s Terminal 3. The company plans to introduce the new service at other terminals and additional airports across the Asia Pacific region in the second half of 2021. Services fees start from SG$5 per bag as an introductory price.

Elvis Crook, Diversification Director for Asia Pacific, dnata, said: “We are delighted to launch an innovative service to further enhance safety and customer experience across the Asia Pacific region. Our partnership with Disinfect Group and Ecas4 Australia will enable dnata to engage new customers beyond the airport, supporting businesses that work towards reopening. We are confident that the innovative mist technology, which is harmless to humans but effective in killing viruses and bacteria, will help companies provide additional peace of mind to customers and employees in a post-COVID world.”

Dieter Veulemans, the founder of Disinfect Group, said: “Our units add not only a layer of safety but also a level of reassurance to everyone on-site. Our product helps create a sense of safety, allowing customers to re-engage at various types of locations.”

Tony Amorico, Director of Ecas4 Australia, said: “Ecas4 Australia has worked with its partners to provide technological solutions that utilise our Electrolysed Water solution to destroy pathogens and the coronavirus. We are keen to see this technology fast-tracked and provide an additional level of security for all environments and workplaces.”

dnata operates at 14 airports in the Asia Pacific region, delivering reliable and safe ground handling, cargo and catering services to over 80 airlines with a team of highly trained, customer-oriented aviation professionals.

-ends

About dnata

dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently at 126 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. In the financial year 2019-20 dnata’s customer-oriented teams handled 681,000 aircraft, moved 2.9 million tonnes of cargo, uplifted more than 93 million meals, and recorded a total transaction value (TTV) of travel services of US$ 3.0 billion. For more information, visit dnata.com.

About Disinfect Group

Disinfect Group is the world’s largest group of safe entry solutions. Disinfect sanitisation units were created in response to the COVID-19 pandemic to facilitate greater safety measures. Disinfect Group has an extensive network of offices and sales outlets, including Europe, North America, Sub-Saharan Africa and now Asia Pacific. Disinfect Group’s team includes more than 250 people worldwide, and they have been working with top clients in the NFL and English Football League as well as Carrefour supermarkets in Europe. For more information, please visit www.disinfectgroup.com

About Ecas4 Australia

Ecas4 is an engineering orientated business focussed on health and hygiene, offering alternatives against existing harsh chemicals in the sanitisation of water, food products, agriculture and surface disinfection. Ecas4 Australia aims to provide a safe, non-hazardous, biodegradable and commercially viable substitute to existing chemical sanitisation. Ecas4 has tested its products and received approvals from the Therapeutic Goods Australia, Watermark Australia, and certified by Australia Certified Organic.

In Melbourne and Singapore, dnata will ensure safe and smooth turnaround of CEB's flights by delivering ramp and passenger handling services with a team of highly-trained aviation professionals. In Singapore, dnata will also support the carrier's cargo operations from its state-of-the-art facilities. The Sydney contract extension will see dnata continue to provide cargo services to the airline at SYD.

Dirk Goovaerts, dnata's Regional CEO for Asia Pacific, said: "After five years of a successful partnership in Sydney, we are proud to become the ground handler of choice for Cebu Pacific Air at two additional airports in the region. These contract wins demonstrate our valued partner's trust and confidence in our quality services, as well as the dedication and agility of our skilled team. We continue to work hard to consistently provide service excellence to CEB and their customers across the region."

Michael Ivan Shau, Chief Operations Officer at Cebu Pacific, said: "As we continue working towards being a world-class airline, we are always on the lookout for transformative opportunities. Last year, we commenced a network-wide review of our supply chain arrangements, including our airport, ground and cargo handling contracts. As a result of these recent bids, we are pleased to commit a significant part of CEB's ground handling business to dnata across the Asia Pacific region. We believe this move to consolidate contracts across the region with a trusted partner will further support our path towards recovery."

A trusted partner of over 300 airline customers, dnata operates at 126 airports globally. In the Asia Pacific region dnata provides quality and safe ground handling, cargo and catering services to more than 80 airlines at 14 airports in four countries, including Australia, Singapore, Indonesia and The Philippines.

About dnata

dnata is one of the world's largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently at 126 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. In the financial year 2019-20 dnata's customer-oriented teams handled 681,000 aircraft, moved 2.9 million tonnes of cargo, uplifted more than 93 million meals, and recorded a total transaction value (TTV) of travel services of US$ 3.0 billion.

About Cebu Air Inc. (PSE: CEB)

Cebu Air Inc. ("CEB") is the largest carrier in the Philippine air transportation industry, offering its low-cost services to more destinations and routes with higher flight frequency within the Philippines than any other airline.

CEB, and its wholly-owned subsidiary Cebgo, fly to 36 domestic and 25 international destinations, with over 100 routes. The CEB network operates flights out of seven strategically placed hubs in the Philippines: Clark, Davao, Cagayan de Oro, Kalibo, Cebu, Iloilo and Manila.

The Cebu Pacific fleet comprises 73 aircraft — seven (7) Airbus A321NEO, five (5) A320NEO, seven (7) Airbus A321CEO, 25 Airbus A320, seven (7) A330, six (6) ATR 72-500, 13 ATR 72-600, one (1) A330 Freighter and two (2) ATR 72-500F Freighter. CEB boasts of one of the youngest fleets in the world, with an average fleet age of five (5) years.

A member of the International Air Transport Association (IATA), Cebu Pacific has achieved full compliance with IATA Operational Safety Audit (IOSA) — considered as the benchmark of the highest standards for safety in the airline industry, joining a roster of 429 airlines worldwide that have strictly complied with the most stringent of international standards governing aviation safety.

For bookings and further information, guests can visit www.cebupacificair.com. The latest seat sales can be found on CEB's official Twitter (@CebuPacificAir) and Facebook pages.

Guests may also download the Cebu Pacific official mobile app on the App Store and Google Play.

These partnerships also enable dnata Singapore to identify areas of training according to the company’s needs and changes in the aviation industry, whereafter the relevant expertise from the education sector collaborates to design and deliver suitable training modules. Through offering recognised diploma certification that allows first-hand knowledge of industry developments and changes, all parties hope to support a healthy talent pipeline entering the aviation market.

dnata Singapore will continue to collaborate with these local institutes of higher learning to support more industry consultation and final year student projects and work closely with educators by providing industry insight.

Over recent years, dnata has worked closely with ITE to provide internship and employment opportunities to ITE graduates. In 2019, ITE launched its 3-year Work-Study Diploma in Airport Operations, co-developed by dnata and a few other aviation companies. dnata has subsequently recruited 21 students under this programme, with more collaborations in the pipeline, incl. Certified On-the-Job Training Centre (COJTC) and development of curriculum for Work-Study Diploma in Passenger Experience Management. 

Dr Mohamad Maliki Bin Osman, 2^nd Minister for Education & Foreign Affairs Minister and a delegation from ITE, visited dnata’s cargo facility after the signing ceremony and interacted with dnata staff currently pursuing the ITE Work-Study Diploma.

dnata also has a longstanding collaboration with RP. Through RP’s Specialist Diploma in Aviation Management & Services (1-year programme), dnata has accepted 11 students for full-time employment since 2019. Internship opportunities will remain high on the agenda. Since 2019, dnata hosted over 45 students from both institutes; 11 eventually joined as employees.

Musdalifa Abdullah, dnata Singapore Board Member, said: “As a local employer, we will continue developing homegrown talent by collaborating with the education sector. We are committed to creating attractive opportunities and long-term careers in the aviation industry to ensure the younger generation delivers a healthy pipeline of interest that is committed to helping us shape the future of the business.”

Ms Low Khah Gek, CEO, ITE, said: “This collaboration marks a significant milestone in ITE’s continuing efforts to enhance training and learning in airport services. With dnata coming on board as one of our Certified On-the-Job Training Centres (COJTC), and the contributions towards developing relevant training materials for the Work-Study Diploma in Airport Operations and providing internship opportunities for students, it shows great partnership and synergy between both establishments in achieving greater heights.”

Mr Yeo Li Pheow, Principal/CEO of Republic Polytechnic, said, “We are delighted to partner dnata in providing more learning opportunities for both our pre-employment training (PET) and continuing education and training (CET) students, so that they are better prepared to take on fulfilling careers in aviation management. Through internships and joint research projects, our students will acquire valuable industry experience and skillsets, and be exposed to industry-leading technologies at dnata.”

The students, all with working experience in diverse areas and a mix of professional backgrounds, undertook the projects as part of their MBA programme to demonstrate their thought and apply what they have learnt. Such collaboration also allows companies like dnata to leverage the students’ varied backgrounds and their academic teachings to provide fresh perspectives, analysis and insights to real business challenges and develop viable solutions. The topics covered included research on regional market expansion and the implementation of innovative ideas within the business.

Dirk Goovaerts, Regional CEO for Asia Pacific, dnata said: “We are pleased to have embarked on this meaningful collaboration with the IE-SMU MBA programme as a learning platform for its MBA candidates, whilst benefitting from the breadth of thought and insights on some future plans for dnata. Our company is committed to the continuous partnership between industry and the academic world as we recognise its role in driving local and regional economic development.”

Prof. Shantanu Bhattacharya, Deputy Dean of Programmes at SMU’s Lee Kong Chian School of Business commented: “The dnata projects provided our students the exceptional opportunity to practice their newly acquired skills in real-world projects, as well as undertake practical market research and apply best-practice methods with the support of experienced faculty advisors. We are pleased that our students have been able to contribute fresh insights to dnata’s business, and look forward to more collaboration in the future.”

The strategic partnership will see dnata and UNEX enhance ground handling capacity in Indonesia by making joint investments in facilities, equipment and training. The collaboration will launch in Jakarta (CGK) with plans to expand it into other Indonesian airports over the next years. dnata will assign dedicated, senior operational and management staff to support the partnership.

Dirk Goovaerts, dnata’s Regional CEO for Asia Pacific, said: “We are thrilled to partner with UNEX to strengthen Soekarno-Hatta International Airport’s position as a regional hub.

“dnata is globally known for our commitment to delivering the promises our customers make. We will work hard to ensure the highest standards of service and safety in Jakarta and, as we expand our operations, other airports in Indonesia.

“We look forward to a long-standing, successful partnership with UNEX which we expect to bring significant benefits for airline customers.”

Budiman Tedja, President Director of UNEX, said: “We are excited to enter into a strategic partnership with dnata that has a strong brand reputation and execution track record as a leading air services provider. We believe dnata’s global experience and network, combined with our local expertise, will reinforce Indonesia’s position as regional aviation hub, promote industry best practices, and provide world class services to all stakeholders including airlines, passengers, logistic providers, and Indonesian consumers.”

Home to over 260 million people, Indonesia is the 4^th largest country in the world by population and the largest economy in South East Asia. It is also an archipelago country with over 17,000 islands, making air travel the preferred and most efficient transportation method for both passenger and cargo across the nation. Indonesia’s expanding tourism economy, coupled with the fast-growing e-commerce market, further strengthens the already promising growth outlook for passenger services and the cargo logistics market in the country.

dnata operates at 13 airports in the Asia-Pacific region, delivering reliable and safe ground handling, cargo and catering services to over 80 airlines with a team of highly trained, customer-oriented aviation professionals.

About dnata
dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently at 126 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. In the financial year 2019-20 dnata’s customer-oriented teams handled 681,000 aircraft, moved 2.9 million tonnes of cargo, uplifted more than 93 million meals, and recorded a total transaction value (TTV) of travel services of US$ 3.0 billion. For more information visit dnata.com.

About UNEX
PT UNEX Rajawali Indonesia was established in 2003 and is a leading ground handling and cargo warehouse company at Soekarno Hatta International Airport, Jakarta, with registered license to operate across Indonesia. UNEX Group has over 25 years of experience in the Indonesia aviation industry, starting from 1994 as producer and provider of ground support equipment and ground handling services. For more info about UNEX, please visit www.unex-aviation.co.id

The company’s new, high-tech containers are specially designed to serve the pharmaceutical industry with a closed temperature-controlled system for seamless delivery of temperature-sensitive goods between cargo warehouses and aircraft. dnata is the first cargo handler to operate cool dollies at Singapore Changi Airport, offering customers excellent value services throughout the handling process.

Dirk Goovaerts, dnata’s Regional CEO for Asia Pacific, said: “It has become increasingly crucial for both airlines and freight forwarders to be supported by a reliable, certified handler that can protect their pharma shipments and ensure the products remain in perfect condition until they reach the end customer.

“We constantly invest in our people, facilities, equipment and processes to provide world-class services to our customers. Our latest investment in cool dollies underlines our commitment to ensuring the highest quality of supply chain management when handling temperature-sensitive cargo.

“We continue to enhance our operations to deliver the promises our customers make, every day.”

dnata’s announcement to introduce another innovative solution to the Singapore market has been widely welcomed and supported by its partners and stakeholders, including the government and the airport operator.

Ho Yuen Sang, Director, Aviation Industry, Civil Aviation Authority Singapore (CAAS), said: “Air cargo continues to play an important role in enabling the flow of essential goods such as pharmaceutical supplies, even as passenger traffic has been impacted significantly by COVID-19. CAAS congratulates dnata on the launch of the cool dollies at Changi Airport today and commend them for continuing to invest in enhancing their capabilities during these challenging times. This is a good example of the spirit of innovation and collaboration that drives our aviation community to create more value for Changi’s customers.”

Law Chung Ming, Director for Transport and Logistics, Enterprise Singapore (ESG), said: “Innovation in healthcare supply chain and logistics will be key in affirming Singapore’s status as a connectivity hub to handle high value and sensitive cargo flows. dnata’s partnership with local SME, Monzone, which provided the technical expertise for the development of Changi Airport’s first cool dollies, is testament of our ability to co-develop solutions to meet the region’s growing pharmaceutical needs. We look forward to facilitating more collaborations between corporates and our local SMEs, to drive the adoption of innovative solutions.”

Lim Ching Kiat, Managing Director, Air Hub Development, Changi Airport Group (CAG), said: “CAG congratulates dnata for the implementation of cool dolly services in Changi Airport. Pharmaceuticals and perishables shipments are highly sensitive to temperature fluctuation and require stringent temperature control to maintain product effectiveness and freshness. The cool dolly services further enhance Singapore as a reliable and quality air hub for pharma and perishables products. Through close collaboration with our air cargo community, Changi Airport is committed to continuously develop our cold chain handling capabilities, providing shippers with the assurance of safe, reliable and efficient air transportation for their special cargo. Changi currently features the largest IATA CEIV Pharma certified air cargo community in Asia Pacific. Together with our community, we are preparing for the effective global air transportation of Covid-19 vaccines.”

dnata’s new equipment allows the company to transport temperature-sensitive cargo to the highest international standards. Providing temperature-controlled storage from -18°C up to +25°C, the cool dollies mitigate risk of temperature deviations and contamination. They have a closed structure with alarms on opening and closing, as well as alerts if temperatures fluctuate above acceptable ranges. As they are fitted with solar panels, the cool dollies are both environmentally friendly and autonomous. The units are also hygienic and easy to clean, which is an important consideration for pharma cargo.

dnata operates a state-of-the-art, 1,400m² pharma and perishable handling centre at Changi Airport, which is capable of processing 75,000 tonnes of temperature-sensitive goods annually. It enables dnata’s cargo team to offer an uncompromised temperature-controlled handling and storage solution to airline customers in Singapore.

dnata’s cool chain facility was designed and built with flexibility and unique product handling requirements in mind, taking advantage of the latest cold storage technologies and designs. The temperature-controlled areas in the facility are modular, enabling teams to manage changing handling demands with dedicated climate control capability. A web-based monitoring system is also in place to facilitate real-time management of all areas. The cool chain facility enables dnata to provide its customers at Changi with a one-stop audit trail of all consignments whilst being processed through the facility.

To deliver more value for its customers, dnata has recently started offering a range of solutions to fast-track time-sensitive imports. The company’s services include priority clearance at its cargo centre and expedited deliveries to its customers’ warehouse facilities within the Changi Airfreight Centre / Airport Logistics Park Singapore (ALPS). dnata will soon offer the delivery of temperature-sensitive products in an unbroken cool chain island-wide, providing live tracking and updates to customers through its logistics partners.

dnata has been certified by IATA’s Center of Excellence for Independent Validators in Pharmaceutical Logistics (CEIV Pharma) for its pharma handling processes at Singapore Changi Airport. The CEIV Pharma program was created to provide a globally consistent and recognized pharmaceutical product handling certification that focuses on airfreight and temporary storage. The stringent standards set by CEIV Pharma and the rigorous assessments conducted either meet or exceed many of the current worldwide regulations.

dnata has also earned the ISO 9001:2015 certification for cargo handling services, and been awarded Halal certification by Majlis Ugama Islam Singapura (Muis) for a special storage room in its Coolchain facility.

dnata is a global member of Pharma.Aero, a cross-industry collaboration of pharma shippers, CEIV certified cargo communities, airport operators and other air cargo industry stakeholders. In addition, dnata Singapore has recently joined the Singapore Association of Pharmaceutical Industries (SAPI) to further enhance its cooperation with industry stakeholders.

A global air services provider and the trusted partner of over 300 airline customers, dnata offers ground handling, cargo and catering services at 126 airports in 19 countries.

This partnership will enable dnata Singapore to equip its employees with necessary core competencies and help the company leverage technological tools to improve personal and operational effectiveness and efficiency. The CTC shall comprise dnata Singapore management members along with key union and e2i representatives.

Supporting the dnata Singapore's vision for the future, the CTC aims to:

• Identify the skills and training that employees need to support the company's strategic vision and direction to keep up with industry transformation;
• Coordinate efforts to communicate and implement training plans that build new competencies, close existing skills gaps and enhance productivity through technical, adaptive and technology skills
• Enhance and implement workforce upgrading plans to help prepare employees for the evolution of jobs, stay relevant with new skills and be resilient to new ways of working for better jobs, pay and career progression.

A dedicated team of training specialists will work with the DSSU leaders and industrial relations officers to implement the CTC agenda. Areas of training will be matched with dnata’s needs and could possibly involve bringing in relevant expertise from universities, polytechnics and Institutes of Technical Education (ITEs) to design training for workers.

Musdalifa Abdullah, dnata Singapore Board Member, said: “Our company is committed to collaborate with e2i and the Union to plan and promote skills training initiatives for our employees that ensure the resilience of our people towards workplace changes that may arise out of future business transformation.”

Accreditation

dnata is one of the leading cargo handlers in Australia and Singapore that invested in processes and equipment to obtain certification from the industry’s top associations. dnata Australia is proud to be the only cargo handler in the country with the World Health Organization’s (WHO) Good Distribution Practices (GDP) certification. dnata Singapore holds the IATA Center of Excellence for Independent Validators (CEIV) Pharma accreditation. This is in addition to ISO 9001:2015 certification for cargo handling services and Halal certification for a special holding room in its Coolchain facility.

The company’s operational processes for exporting and importing air cargo, including transitional warehousing, biosecurity, customs clearance and distribution of pharmaceuticals, medical devices and healthcare industry related materials, follow strict compliance and controlled guidelines.

Partnerships and Industry Memberships

dnata values the importance of partnerships and industry membership:

• dnata is a global member of Cargo IQ and the checkpoints provided is integrated with temperature visibility.

• dnata is a global member of Pharma.Aero, a cross-industry collaboration for Pharma Shippers, CEIV certified cargo communities, Airport Operators and other air cargo industry stakeholders. In Singapore and Australia, dnata is in the process of working with airline partners to implement global pharma tracking, in partnership with Pharma.Aero and Nallian, the world’s first provider of an open app ecosystem and data-sharing platform, to provide real-time end to end temperature visibility. The technology will enable all responsible parties in the value chain to view real-time non-conformances; therefore, any potential cool chain issue can be rectified before pharmaceutical and medical air cargo is compromised.

• dnata Singapore recently joined the Singapore Association of Pharmaceutical Industries (SAPI) to further align with the industry.

• dnata partnered with Unilode Aviation Solutions, the global leader in outsourced Unit Load Device (ULD) management, by installing blue tooth tracking technology on all ULD’s for real-time visibility across our stations in Singapore and Australia.

• dnata works with shippers, forwarders, and airlines to ensure the active use of Envirotainers (RAP’s & RKN’s) to build an effective cool chain solution from shipper to the receiver.

Cool Dollies

To ensure and prepare for the uncompromised integrity of pharmaceutical and perishables in the air cargo supply chain throughout end-to-end distribution, dnata has invested in the manufacturing of cool dollies in both Australia and Singapore. These new dollies, specially designed to serve the ever-growing pharmaceuticals industry, will make dnata the first handling company in both countries to offer a temperature-controlled solution for the transportation of temperature-sensitive goods between the dnata Coolchain Centre and an aircraft. The introduction of a cool dolly service later in the year will provide the peace of mind to pharmaceutical and medical manufacturers as well as health authorities that no other regional cargo handler can currently offer.

Cool Chain Facilities

dnata’s state-of-the-art cargo handling facilities across Singapore, Melbourne and Sydney already have temperature-controlled and monitored cold storage rooms for the handling of all medical air cargo, including vaccines. dnata fully integrates with the air cargo supply chain from shippers to consignees, government agencies to regulatory authorities as well as airlines and airports.

Dirk Goovaerts, Regional CEO Asia Pacific, dnata, said: “Our company strives to stay ahead of the curve by making investments that enable us to offer enhanced services to our customers. dnata is looking forward to being the first mover of a COVID-19 vaccine once it is available.”

The initial series covered leadership training courses of which almost 500 have been successfully completed till date. dnata will be expanding these with more programmes to equip the Singapore team with emerging skills that will support the company’s digital innovation and transformation drive in the months ahead. Partnering with organisations like the National University of Singapore (NUS) and National Trades Union Congress (NTUC) Learning Hub, a key focus remains to enhance the team’s skills to use and analyse data that would better position the business in a post-pandemic environment.

Building on the importance of e-learning, dnata has refreshed its internal Learning Management System - My Learning Zone, which is gradually being rolled out to the various stations across the company's network. The digital platform supports dnata’s efforts to provide a more structured learning pathway for the employees through a competency development roadmap. Not only does it enhance learning and its effectiveness via engagement and mobile learning, but it also allows the company to track staff capabilities and compliance that also provides customers with additional reassurance.

In Australia, interactive multi-media technology has been used to transfer traditional face-to-face learning into remote delivery formats. This has enabled training to be facilitated across state borders and ports, alleviating the need for travel and the impacts of social distancing restrictions. In one initiative, a trainer in Adelaide delivered a program to several learners in Brisbane. The learners where able to view the training from their home or local workplace. Other training initiatives in Australia have focussed on the cross-skilling and re-skilling of team members to move from COVID impacted business areas to those areas with higher operational demand. Where possible, this training has been delivered using the existing e-learning platform.

At dnata in the Philippines, learning does not stop during the pandemic either. In exceptional cases where face-to-face training cannot be eliminated, dnata continues to conduct training without compromising the safety of staff by strictly observing established safety protocols. As at other stations across the network, dnata has moved a considerable degree of training to internet-based learning, which has proven to be effective.

Dirk Goovaerts, Regional CEO Asia Pacific, dnata, said: “It has been encouraging to witness the positive spirit of our people, especially the older workforce embracing technology in their learning journey and going out of their comfort zone to ensure we remain relevant and agile during the road to recovery.”

Cooperating closely with government authorities, customers and suppliers, the company’s dedicated teams have worked around the clock to make a difference by ensuring smooth and safe turnaround of repatriation flights, handling essential cargo, supporting industries facing a labour shortage, launching innovative new products and services as well as donating high-nutrition meals to organisations and individuals in need.

Gary Chapman, President of dnata, said: “The COVID-19 pandemic has caused unprecedented disruption to the travel and aviation industries. dnata is not immune. Like our customers and competitors, we are also facing serious challenges and working hard to recalibrate our business and operations for what, right now, is an uncertain future. Despite this extraordinary operating environment, we must stay focussed on delivering the promises we made and continually creating value for our customers and the communities around us.

“Over the past few months, we have adapted our operations and processes to the new normal, enhanced our existing services, and launched new ones to meet changing demand. This has all been achieved thanks to the team of talented colleagues across our businesses, who live and breathe dnata’s promise to deliver quality and safe services for our customers and their customers.”

Although flights have been dramatically reduced globally, dnata’s ground and passenger handling teams have continued to help airline partners deliver on special missions across the globe. From London to Manila and Dubai, the company’s dedicated employees have helped thousands of families reunite by handling more than 2,600 repatriation flights between March-July. With health and safety being dnata’s number one priority, all employees have been thoroughly trained on updated protocols, including the correct use of personal protective equipment (PPE) and the application of social distancing across airport operations.

dnata has also continued to support airlines in maintaining global trade and the flow of essential goods by delivering best-in-class cargo services. dnata’s teams have handled over 67,000 tonnes of PPE, life-saving medical supplies and pharmaceuticals over the past four months. At each of its 46 cargo stations, dnata has been using the latest technology, best practices and certified warehouses to ensure that every pharma and vaccine shipment is handled in compliance with the highest international standards.

In response to the strong air cargo market demand for the rapid, reliable and efficient transportation of essential commodities, several airlines have introduced additional cargo capacity by using passenger aircraft with seats fully or partially removed from the cabin. To adapt to changing customer needs, dnata has enhanced services, improved processes and trained employees to safely and efficiently handle passenger planes carrying cargo only. In Australia, Pakistan and the UK, dnata’s professionally trained staff achieved remarkable milestones by loading record amounts of up to 71 tonnes of cargo onto airline customers’ passenger aircraft.

dnata has also enhanced its aircraft cabin cleaning services to ensure the highest possible level of safety on board its customers’ flights. The new process involves extensive cleaning with a stronger disinfectant, and includes a comprehensive wipedown of all surfaces – from windows, tray tables, seatback screens, armrests, seats, in-seat controls, panels, air vents and overhead lockers in the cabin to lavatories, galleys and crew rest areas. The on-board cleaning chemicals are approved by the relevant authorities and proven to kill viruses and germs. They leave a long-lasting protective coating against new contamination of viruses, bacteria and fungi on surfaces, and are eco-friendly. A dedicated quality team and shift managers oversee the cleaning on the majority of flights.

In addition, dnata has launched innovative new products and services across its global operations to help airlines and passengers navigate the new normal. The company has added thermal screening, baggage disinfection and even home COVID-testing services to its offering at various locations around the world.

Operating over 60 state-of-the-art facilities, dnata has significant capacity to provide safe, quality catering services to industries in need. Since the COVID-19 outbreak began, dnata’s catering team has adapted its catering products and services in line with demand, and increased its capability to serve health and aged-care industries to support relief efforts alongside local authorities. In several countries, dnata delivers meals for quarantine facilities, looking after those who have to compulsorily isolate.

dnata’s skilled workforce has also taken on new roles to support communities. In Singapore and Australia the company has partnered with authorities and companies to temporarily redeploy employees to organisations in industries facing a labour shortage. To date, over 400 dnata employees have been trained and started working in other organisations.

dnata has remained committed to giving back to communities globally. The company teamed up with authorities, organisations and partners to provide ingredients, meals and packaged goods to local communities in need. To date, more than 200,000 wholesome meals have been donated to various organisations in Australia, Ireland, Italy and the UK to enable them to support those who need it the most.

In order to deliver this challenge within a short timeframe, the catering team adapted various production elements ranging from preparing special menus in line with specific dietary requests to adapting the supply chain and redeploying staff from other business units. New processes were implemented or had to be modified to make the switch from traditional airline food preparation, which is stored and reheated on board, to fresh meals to be enjoyed immediately after delivery. dnata’s Food Quality Assurance team was involved every step of the way to ensure the highest food safety standards.

The successful delivery showcased adaptability, resilience and teamwork, which was praised by the local authorities. It also led to dnata’s efforts being included in a video project commissioned by the National Museum of Singapore to serve as a time capsule for future generations to look back at this period of local history.

Dirk Goovaerts, Regional CEO Asia Pacific, dnata, said: “Our team of chefs were able to come up with suitably enticing menus on short notice as we drew inspiration from our Southern Asian special airline meals. Everyone was enthusiastic about serving the local community well, including the local supply chain, which truly made this an SGUnited effort in conjunction with the ministries."

Singapore, 17 June 2019 - marhaba, part of dnata and one of the world’s fastest growing passenger services providers, continues to expand its global network. In addition to its popular facilities in Dubai, Melbourne, and Karachi, marhaba opened another airport lounge in Singapore and now offers excellent value services for passengers of all airlines and travel classes at Changi Airport, too.

Located at Terminal 3, the newest marhaba lounge features comfortable seating for over 130 guests, a quiet zone for relaxation, and shower facilities. It is open 24 hours a day and offers superfast Wi-Fi and all-day dining with an international buffet catering to a wide range of dietary and ethnic requirements. The comfort of guests is ensured by a diverse team of 40 customer-oriented staff, who speak a total of six languages.

Passengers wishing to relax or catch up with work in the pleasant marhaba lounge can make online bookings at marhabaservices.com from S$55 or gain access via one of the lounge loyalty card programmes.

Dirk Goovaerts, Regional Chief Executive Officer for Asia Pacific, dnata, said: “We are delighted to open our newest marhaba lounge at Changi Airport, one of our largest bases.”

“Today’s passengers expect a seamless travel experience and we are passionate about supporting our airline customers in delivering this, by providing quality and reliable ground handling and catering services at some of the world’s busiest hubs. Offering the same excellent quality globally, our 12 lounges also contribute to a pleasant passenger journey at the airports. Our dedicated team looks forward to welcoming all passengers departing or transiting in Singapore to our brand new marhaba lounge.” 

Changi Airport is the world's seventh busiest airport for international traffic, managing over 65 million passenger movements in 2018. With over 100 airlines providing connectivity to 400 cities worldwide, the airport handles about 7,400 flights every week. Discerning Singapore travellers who desire a good pre-, and post-flight experience will now be able to take advantage of marhaba’s services at the airport.

Established in 1991, marhaba has been helping passengers to seamlessly arrive and depart from airports for over 25 years. It offers meet & greet services in Dubai and operates 12 departure airport lounges in five countries, the UAE, Singapore, Switzerland*, Pakistan, and Australia.

The marhaba brand is part of dnata, one of the world’s largest air services providers. In Singapore, dnata delivers quality, safe and reliable ground handling, cargo and flight catering services for over 40 airlines, and also operates a spacious airport lounge at Terminal 1 at Changi Airport.

-ENDS

*The lounges in Switzerland are currently operated under the dnata brand

“In an effort to future proof our business, it’s crucial that our infrastructure and support services keep up with the growth of dnata Singapore’s business. To maintain the standards that our customers have come to expect from us, this new maintenance base is important in ensuring that our fleet of GSE runs smoothly and efficiently,” said Mark Edwards, Chief Executive Officer of dnata Singapore. “We need to keep up with increased pressure on our equipment and find innovative and resource-light ways to repair and maintain our GSE, as their use goes up. With this new facility, I believe we can meet the increased demand seamlessly.”

The new maintenance base is planned to accommodate the current volume of maintenance and repair work with space for future expansion, with 66 per cent increase in work pit, 53 per cent increase in repair bays, 50 per cent increase in washing bays spaces. Flow is also an important factor to reduce congestion of GSEs constantly moving in and out of the maintenance base. The maintenance base also has new features such as underground diesel tanks with dispensing pumps, high overhead cranes with bigger capacity to handle all types of equipment, a dumb waiter lift for spare part movement to maximize storage space and increase productivity and a centralized oil dispensing and collecting system. This new technology will increase efficiency of staff working on repairing the equipment to decrease the downtime.

“In our current time, being environmentally responsible is no longer a matter of choice, and it was a clear priority for us when establishing this base, to look at building in as many energy saving measures. As Changi Airport has made its green commitment, we also want to be prepared. To start with, we are introducing fast charging bays for electric tractors, and will soon introduce more green technology and equipment,” added Mark.

The facility’s other green initiatives include - energy saving-LED lights and motion sensors for lights and ventilation. Additionally, the facility has an eco-friendly design which takes into account wind direction – Workshop Entry Bays have been made larger with higher ceilings to accommodate larger equipment types and face the direction where there are significant winds to keep the facility well ventilated and ensure that the equipment are also kept cool. Taking thermal radiation into account, the building windows are southwards facing, avoiding much of the afternoon sun to prevent the building from heating up. Windows are shaded to reduce internal room temperature, and conserve energy and electrical consumption. Higher and wider Vehicle Bay Entrances have been designed to allow more daylight into the workshop, eliminating the need of 24/7 repair bay lighting.

Minister Khaw said, "Changi Airport is a complex organisation with many service partners. While airlines and immigration counters provide direct contact with travellers, many more work behind the scenes to jointly deliver the Changi Experience, such as food caterers, luggage handlers, cleaners and repair mechanics. There are many such unsung heroes and heroines whose services passengers often take for granted. dnata is one such partner.

Among many initiatives, they have been working closely with us to raise productivity and operational efficiency. We are therefore delighted with dnata’s new investment for its ground handling operations. It will enhance the delivery of its services, thus contributing to the Changi Experience."

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“Deeply understanding what our customers and their customers truly value, and delivering to that on every flight is what we pride ourselves on,” he added.

“This richly-deserved award for dnata puts a spotlight on their consistent quality, innovation and excellent service delivery,” said PAX International Publisher Aijaz Khan.

This is the fifth award for dnata Singapore in four years, having previously won Caterer of the Year, Jetstar (2014), Voted Best Caterer by both Air China and China Airlines (2015) and SWISS’ Top Global Caterer (2016).

dnata’s catering facility in Singapore employs over 550 staff and produces over 5 million meals a year for 22 airline customers. In 2016, the facility crossed the 400,000 average number of meals per month threshold.

dnata Catering internationally spans 62 locations in 13 countries and employees over 9,000 staff and 500 chefs. Its areas of focus include inflight catering, inflight retail and on-ground F&B operations.

dnata Singapore achieved a score of 99.6 out of 100 against agreed SLAs, which cover all aspects of quality and service performance.

dnata has catered to SWISS in Singapore for over three years, now catering seven SWISS flights a week from Changi Airport.

“It’s great to have our dedication to quality product and service delivery honoured by SWISS,” said dnata Singapore Chief Operating Officer Lee Farrelly. “Our entire team strives for improvement daily and its very gratifying that our efforts deliver clear results to our customers.”

Felix Kaufmann, SWISS Head of Inflight Service added: “We know that everyone at dnata works intensively and with big enthusiasm to achieve our shared goals. SWISS greatly appreciates the daily, ongoing efforts of the whole dnata team.”  

The award follows dnata Singapore being named China Airlines best caterer in 2015, and Jetstar’s caterer of the year in 2014.

Globally, dnata operates in 84 countries across six continents and is one of the world's largest air services providers offering ground handling, cargo, travel, and flight catering. Established in 1959, dnata ensures the aviation industry operates smoothly and efficiently in 131 airports across the Middle East, Europe, Asia Pacific, Africa as well as North and South America.

– END –

Operating out of Singapore Changi Airport, Terminal 2, Malaysia Airlines and Firefly operate a combined total of 133 flights per week. Malaysia Airlines operates 84 weekly flights from Singapore utlising the Boeing B737-800 aircraft and Firefly operates 49 weekly flights from Singapore utilising the ATR 72.

Globally, dnata operates in 83 countries across six continents and is one of the world's largest air services providers offering ground handling, cargo, travel, and flight catering. Established in 1959, dnata ensures the aviation industry operates smoothly and efficiently in 131 airports across the Middle East, Europe, Asia Pacific, Africa as well as North and South America.

– END –

About dnata

Globally, dnata operates in 83 countries across six continents and is one of the world's largest air services providers offering ground handling, cargo, travel, and flight catering. Established in 1959, dnata ensures the aviation industry operates smoothly and efficiently in 131 airports across the Middle East, Europe, Asia Pacific, Africa as well as North and South America.

dnata’s operations in Singapore began in December 1977 with the formation of Changi International Airport Services (CIAS). The company was founded with the mission of providing industry-leading ground handling at Changi International Airport.

In October 2004, CIAS was acquired by dnata and since then it has grown to become a world leader in airport services. In August 2011, CIAS was rebranded as dnata as part of a global initiative to unify the company’s international businesses.

Today dnata employs 1,800 staff at Changi International Airport and provides passenger and ramp handling, flight catering, cargo handling and security services to more than 40 international airlines. 

Singapore, 23 June 2016 – dnata Singapore has been awarded the Good Distribution Practice (GDP) certification by the Singapore Health Sciences Authority (HSA) for Coolchain - its pharmaceutical handling services at the company’s perishable and pharmaceutical handling facility. After Amsterdam, Singapore is the second station in the global dnata network to achieve the GDP certification.

GDP is a program focused on systems for warehouses and distribution centers that stores and distribute products that are medicinal or carry active pharmaceutical ingredients. With the pharmaceutical sector being highly regulated, the GDP certification ensures that Coolchain is in compliance with best distribution and handling practices.

The certification means that pharmaceutical products that come through Coolchain are not compromised in their handling. Coolchain has the technology to facilitate the independent adjustment of the temperature in each holding room to suit the needs of the product. Temperature-sensitive products like pharmaceuticals are also given priority loading and unloading to ensure that they are moved quickly with minimised temperature fluctuation. The handling team at Coolchain also receives specialised training for the handling of such niche products.

Mark Edwards, Chief Executive Officer of dnata Singapore says, “As pharmaceuticals continue to be a big trend in air freight we prepared ourselves ahead of time when we officially opened Coolchain in 2013. The facility was built with the intention of incorporating and using the latest technology to ensure the highest quality supply chain management when handling time- and temperature-sensitive cargo like pharmaceuticals. The GDP certification is the acknowledgement of the high standards of our handling processes in Coolchain so that airlines and agents know that their precious cargo is well taken care of.”

Working with an independent assessor and consultancy, Exelsius, Coolchain was audited for a consistent quality management system fit within the entire supply chain - from the delivery of raw materials to the manufacturing plants, to the final shipment of finished products to the end user. Coolchain processes were measured against international GDP requirements to ensure alignment with GDP guidance. Exelsius performed extensive work with the Coolchain handling team to develop the Pharmaceutical Handling Quality Manual, Standard Operating Procedure Manuals and Work Instructions. dnata Singapore and Coolchain are found to be compliant with HSA's strict GDP Standard and being awarded this prestigious certification in June 2016.

dnata Singapore moves more than 250,000 tonnes of cargo a year. Additionally, since the opening of Coolchain, we also move more than 25,000 tonnes of perishable and pharmaceutical cargo annually. The company is now preparing for CEIV certification.

Globally, dnata operates in 75 countries across six continents and is one of the world's largest air services providers offering ground handling, cargo, travel, and flight catering. Established in 1959, dnata ensures the aviation industry operates smoothly and efficiently in 129 airports across the Middle East, Europe, Asia Pacific, Africa and South America.

The tie-up is expected to bring in more than 35,000 passengers annually

Singapore, 27 April 2016 – More travelers can now access dnata Singapore’s lounges at Changi Airport as the company finalizes its tie-up with China Southern Airlines, Fiji Airways and Xiamen Airlines. 

The new partnerships are expected to increase the footfall into the dnata lounges by more than 10%. Annually, dnata Singapore welcomes more than 350,000 passengers at Terminal 1 and Terminal 3 dnata lounges. 

Airport lounges continue to be a highly valued product for airlines and their premium customers. Mark Edwards, Chief Executive Officer of dnata Singapore says, “We work with airlines to understand the needs of their passengers. We listened and officially opened the doors to our new lounge in Terminal 1 in November last year. In the new lounge, we want to provide a differentiated and premium experience to passengers and have incorporated many suggestions to ensure that our product answers to their needs. We know we can play an important part in making sure that the passenger’s experience in the airport is a pleasant one through our lounge product. I am pleased that China Southern Airlines, Fiji Airways and Xiamen Airlines have placed their confidence with our lounge product and are a right fit for their passengers.” 

Passengers flying with China Southern Airlines, Fiji Airways and Xiamen Airlines and departing from Changi Airport are welcomed to the dnata Lounge in Terminal 1.

As airports become increasingly busy, airport lounges are fast becoming a sought after commodity to get away from the general busyness of the airport for many travelers. “We recognize that the lounge is a potential growth area of business for us and we want to tap into the growing number of passengers calling at Changi Airport. In anticipation of new incoming business opportunities, there are plans to refresh and expand the lounge in Terminal 3 to welcome more passengers and improve our lounge offerings,” adds Mark. 

dnata Singapore operates airport lounges at Changi Airport Terminal 1 and Terminal 3. The dnata lounges are open 0330hrs to 0230hrs 7 days a week. The dnata lounge in Terminal 3 has been voted ‘World’s Best Independent Airport Lounge’ at the Skytrax Awards 2015. 

Globally, dnata operates in 75 countries across six continents and is one of the world's largest air services providers offering ground handling, cargo, travel, and flight catering. Established in 1959, dnata ensures the aviation industry operates smoothly and efficiently in 129 airports across the Middle East, Europe, Asia Pacific, Africa and South America. 

Myanmar Airways International, Myanmar National Airlines and Bhutan Airlines have appointed dnata as their ground handler while Air New Zealand, Turkish Airlines and China Southern Airlines are using the company as their in-flight caterer. In 2016, dnata will provide technical ramp services to Japan Airlines and Etihad Airways will be the newest airline customer for passenger and ramp services in Singapore.

Mark Edwards, Chief Executive Officer, dnata Singapore, believes that the success of the company rests on operating a customer-centric business model that delivers solid results in supporting its customers achieve their objectives. This is complemented with careful tactical planning and resource management. dnata Singapore has succeeded on the merits of being more flexible, more responsive and listening to the customer’s requirements more, and the new airline customer partnerships attest to the effective strategy.

“While we know that price is a determining factor in selecting a ground handler, our strategy is to focus on being more agile, more responsive to changes to fit the requirements with more tailored solutions for our airline customers. Keeping an eye on quality service delivery has differentiated us to our airline customers. This opportunity to serve eight new customers is a testimony that we are going in the right direction. Everybody in the company thinks of the customer’s needs first and that is the approach that we will continue to take,” said Mr Edwards.

Each year, dnata Singapore interacts with over three million passengers, moves more than 250,000 tonnes of cargo, safely handles some 40,000 flights and prepares over four million inflight meals.

Being a partner on the ground to airline customers means providing value-added services beyond check-in, ramp operations and baggage handling. The air travel experience today is more than just the in-flight journey and in 2015, dnata Singapore listened to comments from airline customers and their passengers on delivering a premium lounge experience. Passengers departing from Changi International Airport Terminal 1 now have a new premium lounge option at dnata’s 200-seater pan-Asian, Singapore-influenced lounge. Launched in November 2015, this is the air services provider’s latest product offering in Singapore.

dnata Singapore also operates an award winning lounge at Terminal 3, which was recently named the World’s Best Independent Airport Lounge at the SkyTrax 2015 World Airline Awards. In addition, the company’s focus on quality and service excellence has been recognised by airline customers, including Air China’s Best Caterer Award 2015 and Jetstar International’s Caterer of the Year in 2014.

Globally, dnata operates in 75 countries across six continents and is one of the world's largest air services providers offering ground handling, cargo, travel, and flight catering. Established in 1959, dnata ensures the aviation industry operates smoothly and efficiently in 103 airports across the Middle East, Europe, Asia Pacific, Africa and South America.

As well as being presented the Best Caterer award, dnata Singapore was also invited by Air China to present on the broader dnata brand and global reach, and dnata’s passion for and focus on customer experience.

The award follows Jetstar’s naming of dnata Singapore as its International Caterer of the Year in 2014.

DUBAI, U.A.E., & Singapore, 17 November 2015: Passengers departing from Changi International Airport Terminal 1 will have a new premium lounge option when dnata opens its doors to its pan-Asian, Singapore-influenced lounge today.

Located at the Transit Area of Terminal 1, the lounge can seat more than 200 passengers within its 860 square meter footprint. Facilities include a dedicated dining area, generous shower and toilet facilities, a branded coffee and cocktail bar, fully equipped work zones, and a dedicated AV lounge. Airline customers that offer lounge access to their passengers at dnata’s Terminal 1 lounge are Cathay Pacific, Air France, KLM Royal Dutch Airlines, Delta, Finnair, Air Asia, Air Mauritius, Bangkok Airways, Drukair, and Myanmar Airways International.

Mark Edwards, Chief Executive Officer, dnata Singapore, believes that the air travel experience is about more than just the in-flight journey. He says transitional customer touch-points such as airport lounges are increasingly important and contribute to shaping a positive and pleasant travel experience. “dnata’s new Terminal 1 lounge is a premium product designed to exceed the expectations of travellers when flying out of one of the world’s top airports. Our airline customers and their passengers took time to tell us what they wanted to see in a new lounge and we listened. Travellers today are increasingly sophisticated and we have incorporated many aspects of the feedback in our new lounge, from ease of access, selection of food and beverage to the all-important charging points for electronics,” says Mr. Edwards.

The new lounge reflects a pan-Asian theme, with subtle references to Singapore’s history and culture. Modern Peranakan-styled wall tiles, wallpaper and glass are used throughout the lounge and complement the Singaporean and Asian food offerings. A mixture of hard wood floors and carpets are used to reduce the ambient noise and the lounge adopts a ‘silent’ no-announcement policy to maintain a quiet environment.

Food is something that Singaporeans are passionate about and proud of. Keeping in mind the unique Singapore food culture, the executive chef at dnata Singapore has designed a menu that enables customers to sample local dishes such as laksa, satay and chicken rice, as well as more regional cuisine. Western meal options are also offered which reflects the diversity in customers and their tastes.

“The theme of the lounge is pan-Asian, and built around references to Singapore’s unique cuisine, history, architecture, and landmarks. My family and I came to Singapore nearly four years ago and we are still discovering this island. Singapore and Changi Airport have much to celebrate about their culture and heritage and we at dnata want to share what we love about this country with travelers that pass through dnata’s lounges,” says Mr. Edwards.

The culinary experience is further enhanced in a partnership with major international brands. A first for lounges at Changi, dnata is partnering with Hudson’s Coffee to introduce café-grade coffee machines, superior coffee beans, and baristas in the lounge during the morning hours. Those that want to enjoy a tipple before their flight can sample signature cocktails at the lounge mixed by a bartender during evening hours.

New sofa seating options offer individual and couples seating with improved comfort, while providing privacy to the passenger. The seating is equipped with universal power outlets and USB charging points for mobile phones, tablets and laptops. Complimentary high-speed WiFi is available throughout the lounge. Other features of the facility include five toilets and five showers with a dedicated facility for customers with reduced mobility. A new VIP room is also available exclusively for pre-bookings.

The dnata lounge is opened 0330hrs to 0230hrs 7 days a week and is expected to accommodate over 250,000 customers passing through its doors annually. dnata operates another lounge in Terminal 3, which was recently voted ‘World’s Best Independent Airport Lounge’ at the Skytrax Awards 2015.

The new service equipment replacement parts facility, which will be run by Sage Parts, will dispense ground service equipment (GSE) replacement parts, manage inventories, and provide an extensive array of GSE support services. dnata Singapore will continue to provide maintenance services for its fleet of more than 1,000 GSE equipment.

The presence of Sage Parts within the dnata maintenance bay means that the supply chain is closer to where all the maintenance action happens. Having the right replacement parts on hand is important in keeping to the cycle of preventive maintenance for each GSE, especially when the equipment is heavily utilized by dnata Singapore to serve more than 30,000 flights annually at Changi Airport.

On bringing an expert in GSE replacement parts into an established ground handling operation in Singapore, Mark Edwards, Chief Executive Officer, dnata Singapore, says “dnata’s core strength in Singapore and around the world is providing a full suite of ground handling services – from passenger, ramp and cargo handling to inflight catering – to our airline customers. It is critical to do what we are good at and partnering with Sage Parts is a smart approach for both ourselves.

Finding the right fit was critical, and this meant that we had to understand both companies and its capabilities, and how partnering up could bring about benefits. We know what type of GSE is required to get a job done and how and when we need to maintain them to ensure that they are in the optimal condition for us to deliver quality service to our airline customers. Sage Parts brings to the table a level of expertise and experience on securing the right GSE replacement parts for us to maintain and service our GSE.” 

The combination of expertise from Sage Parts, the world’s leading supplier of replacement parts for ground support equipment, and dnata Singapore means that the service equipment replacement parts facility and maintenance bay is now a one stop shop solution, providing the A to Z service requirements for the maintenance of GSEs. 

With the aim of bringing GSE parts and services closer to the point of use, Mark Pollack, President and Chief Executive Officer, Sage Parts, says “Our customers around the world depend on Sage Parts for high quality GSE replacement parts, available rapidly to help them run their ground support operations more efficiently and to also enhance return on investment of their GSE equipment. The opening of our new facility in Singapore and working with dnata Singapore not only expands our geographic footprint in Asia, it represents our ongoing and continually expanding global commitment to provide replacement parts via state-of-the-art facilities strategically located onsite at airports, eliminating wait time for the delivery of parts while dramatically reducing the potential for costly equipment downtime.”

As a result, every colleague has been shortlisted to attend a customised course.

The decision to partner with Disney was straightforward. The international media corporation is known for providing exceptional customer service and exceeding customer expectations.

Disney provides customised courses – adapting courses to meet dnata specific scenarios so our trainees can relate better to the situations they are presented with. Each course also establishes a base from which everyone can fine-tune their customer engagement skills.

The recognition received through awards and comments from customers are an additional testament to the efforts made by the Singapore team in improving their customer service.

Overall, the benefits of adopting regular training has a very positive track record both at dnata as a whole and for our airports independently. The awards and feedback from customers is a testament to Singapore’s efforts towards improving customer service.

• At Changi Airport the results speak for themselves with a marked increase in the number of compliments received by dnata from airline customers and a 40% increase in compliments since the implementation of the Disney course in 2012.
• More than half our employees have had customer service training to date (more than 1000 employees attended the courses).
• More than 16,000 hours went towards improving service excellence in 2013.

The facility was formally opened with an event hosted by dnata President Gary Chapman and other senior members of the management team from Dubai, together with management and staff based in Singapore. Celebrating the launch, the event was attended by representatives from the Singapore aviation community, including dnata’s airline customers, cargo agents and Changi Airport.

Representing an investment of over S$4 million, the new centre is capable of processing 75,000 tons of perishables annually. It enables dnata’s cargo team to offer an uncompromised chilled and frozen storage and cool chain product to its airline customers at Changi Airport, catering to product categories including fresh fruit, meat and pharmaceuticals.

The new chilled cargo facility has been designed and built with flexibility and unique product handling requirements in mind, taking advantage of the latest cold storage technologies and designs. The cold storage areas in the centre are modular, to enable teams to manage changing handling demands with dedicated climate control capability.

A web-based monitoring system is also in place to facilitate real-time management of all areas. The new facility also enables dnata to provide its customers at Changi with a one-stop audit trail of all consignments whilst being processed through the facility.

This new facility is part of an unprecedented S$30 million investment programme by dnata over a two-year period in Singapore to ensure it can offer the highest level of customer service in the market.

Singapore and DUBAI, U.A.E., 13 June 2013: dnata added two new customers to its catering operations’ client roster at Changi Airport—Qatar Airways and SWISS. The new contracts were announced just as Lufthansa renewed its catering contract with dnata for another five years.

dnata will serve 1,500 meals a day to passengers on three daily flights departing from Singapore. The contracts for SWISS Air’s daily Singapore-Zurich service and Qatar Airways’ daily flight to Denpasar and its twice-daily service to Doha are effective 13^th May 2013 and 01^st July 2013, respectively. dnata expects to hire at least 10 additional staff to fulfil the contact commitments.

“The partnerships with Qatar and SWISS and renewal with Lufthansa are great indicators of dnata’s strong catering operations at Changi,” said David Loft, Vice President, dnata International Catering. “Our business in Singapore uplifts more than 4.5 million meals a year, and that number continues to grow. The team takes great pride in delivering the promises our customers make—in this case, a great meal.”

dnata works closely with customers to create menus specifically suited to the airline, customer profile and regional tastes. In Singapore, dnata’s other catering customers include Air China, Delta, Air France, Jetstar Asia, KLM Royal Dutch Airlines, China Airlines and Garuda Indonesia. Garuda recently presented dnata with an award of appreciation for its contributions to the airline’s success, specifically the recent recognition of Garuda as Skytrax’s Best Inflight Meal Service—Asia Pacific.

In Singapore, dnata’s catering operations service more than 24 airlines and 50 flights a day.

We had to take dnata Singapore delegates through the ground handling journey of an A380 right from the point of touchdown to the moment it takes off.

To present a holistic picture of ground handling was the real challenge, as we had different trainers who were specialists in each activity related to handling but it was interested to work together to demystify the aircraft and its operations for our colleagues.

In the end, the delegates left armed with comprehensive, expert knowledge that they immediately put to use when back in Singapore.

• Demystifying ground operations for the new A380 aircrafts so that dnata Singapore staff were able to familiarise themselves and successfully handle the aircraft