dnata will operate from a 5,000 sqm warehouse facility within WSI’s 24-hour Cargo Precinct, supported by an additional 4,000 sqm of surrounding land. The airport will deliver the site as a cold shell, with dnata undertaking a full operational fit-out of the terminal, including critical infrastructure and the installation of a semi-motorised materials handling system.

Approximately A$6 million of the investment will be allocated to specialised equipment and technology to ensure scalable, efficient and future-ready cargo operations, including capabilities to support specialised cargo such as pharmaceuticals and other time- and temperature-sensitive shipments.

Freighter operations are scheduled to commence in July 2026, ahead of the airport’s full passenger opening later this year. 

The facility will handle up to 60,000 tonnes of cargo annually at maturity, strengthening capacity in New South Wales, which plays a central role in Australia’s air freight network. 

The new operation is projected to create approximately 50 direct roles in its initial phase, with further employment opportunities anticipated as volumes grow and operations expand. In addition to direct jobs, the facility will generate broader economic benefits across freight forwarding, logistics, ground handling and associated supply chain services in Western Sydney. 

Burt Sigsworth, Managing Director of dnata Airport Operations - Australia said: “Our investment in Western Sydney International reflects strong confidence in the region’s long-term economic trajectory and the critical role air freight plays in supporting Australian trade.”

“By establishing a purpose-built cargo facility from day one, we are strengthening supply chain resilience, supporting local industry and creating skilled employment opportunities in one of the country’s fastest-growing economic corridors.”

The development of dedicated cargo infrastructure at WSI is expected to enhance efficiency for airlines, freight forwarders and integrators, improving connectivity for time-sensitive and high-value goods moving through New South Wales. 

Simon Hickey, Chief Executive Officer of WSI, said dnata was a terrific addition to the airport’s premier 24-hour Cargo Precinct and would provide cargo and ground handling services for both international and domestic airlines, boosting the nation’s critical supply chains.  

“We’re thrilled to welcome dnata Cargo to WSI’s brand-new cargo hub, bringing its top-tier services for airlines and their customers and creating more meaningful job opportunities for workers across Greater Sydney,” he said.  

“Our purpose-built 24-hour Cargo Precinct will increase Sydney’s air cargo capacity and provide dedicated access via the upgraded Northern Road with close proximity to growing freight and logistics centres at Kemps Creek and the Aerotropolis. 

“Like everything at WSI, the Cargo Precinct is built for growth, and while we’re excited to open stage one and launch operations by the end of July, it also has capacity to expand significantly over the years ahead, in line with market demands.”  

Federal Minister for Infrastructure, Transport, Regional Development and Local Government Catherine King welcomed dnata Cargo and said the new freight operator will connect Western Sydney to the world, allowing us to move another 60,000 tonnes of cargo through Sydney’s new airport every year.

“Western Sydney is the logistics heart of NSW, and our new airport will work hand in hand with other Australian Government investments, like the Moorebank Intermodal Terminal, to get goods off planes and across the country quickly and efficiently,” she said.

“This airport is built to grow, which will give Australian businesses the capacity and ability to grow alongside it.”

WSI’s Cargo Precinct includes warehousing and will be capable of servicing eight wide-body aircraft at any one time and will open with capacity to handle at least 220,000 tonnes of freight a year. 

The announcement builds on dnata’s earlier commitment, through its Catering & Retail division, to invest in developing an advanced inflight catering centre within WSI’s Cargo Precinct. The new facility will be capable of producing up to three million meals annually, supporting airline partners operating at Sydney’s first 24-hour airport. 

dnata’s operations in Australia 

dnata has a long-established presence in Australia, operating across nine airports nationwide, where it provides cargo, ground handling, passenger services and inflight catering. The company supports more than 107,000 aircraft movements per year, and processes around 300,000 tonnes of cargo across its Australian network. Through its catering division, dnata produces and delivers more than 54 million meals annually for airline partners. 

Employing approximately 8,000 people across Australia, dnata plays a significant role in supporting aviation connectivity, trade flows and supply chain performance in one of the Asia-Pacific region’s most dynamic markets. The investments at Western Sydney International reinforce this long-term commitment to strengthening national infrastructure and supporting sustainable industry growth. 

For the 15^th time now, the company was named Ground Support Company of the Year, one of the Awards’ most prestigious categories. The award was accepted by Jaffar Dawood, dnata’s Divisional Senior Vice President for UAE Airport Operations.

The recognition reflects dnata’s sustained progress in transforming its ground-handling operations through innovation, digitalisation and significant investment in advanced equipment.

Over the past year, dnata has strengthened its ground operations in Dubai with the introduction of autonomous, electric baggage tractors. Operating at Dubai World Central – Al Maktoum International (DWC), these units form one of the region’s most comprehensive airside automation projects, enabling more efficient turnarounds and freeing teams to focus on higher-value operational tasks.

dnata has also continued to modernise and expand its global Ground Support Equipment (GSE) fleet with a large-scale investment programme that will introduce more than 800 new pieces of equipment across 10 markets, including the UAE, in 2025. This includes electric and hybrid loaders, tractors and ground power units, as well as AI-enabled systems designed to improve accuracy, reduce emissions and boost the reliability of aircraft handling. 

Beyond the UAE, dnata has continued to strengthen its global ground-handling business through a focused strategy of expansion, investment and operational enhancement. Over the past year, the company has grown its presence in key international markets, secured long-term license renewals, and launched new stations – including Rome Fiumicino in Italy. All these developments reinforce dnata’s position as one of the world’s leading integrated air services providers.

In addition to the ground-handling accolade, dnata received the Digital Transformation Project of the Year award for its innovative Virtual Reality (VR) training programme. The immersive solution allows employees to rehearse complex airside scenarios in a controlled digital environment, improving situational awareness, accelerating learning, and reducing on-the-job risks. The programme has significantly enhanced safety consciousness among airside loading supervisors and is regarded as one of dnata’s most impactful internal innovation initiatives to date.

Jaffar Dawood said: “These awards reflect the dedication and professionalism of our teams, as well as the strong collaboration we enjoy with our partners across the airport community and local authorities. This collective effort is what drives the outstanding success and growth of Dubai’s aviation industry. We will continue to invest in our people, infrastructure and equipment to deliver even greater achievements in the years ahead.”

The ABME Awards celebrate excellence and innovation across the region’s aviation sector, recognising organisations that are driving operational progress, technological advancement and industry leadership.

After accounting for income tax charges, the Group’s profit after tax is AED 10.6 billion (US$ 2.9 billion).

Illustrating its strong operating profitability, the Group maintained a robust EBITDA of AED 21.1 billion (US$ 5.7 billion), 3% higher than the AED 20.4 billion (US$ 5.6 billion) reported for the same period last year.

Group revenue was AED 75.4 billion (US$ 20.6 billion) for the first six months of 2025-26, up 4% from AED 70.8 billion (US$ 19.3 billion) last year.

The Group closed the first half year of 2025-26 with a record cash position of AED 56.0 billion (US$ 15.2 billion) on 30 September 2025, compared to AED 53.4 billion (US$ 14.6 billion) on 31 March 2025. The Group has been able to tap on its own strong cash reserves to support business needs, including payments for new aircraft deliveries and other debt. The Group also paid AED 2 billion (US$ 545 million) in dividend to its owner, as declared at the end of its 2024-25 financial year.

His Highness (HH) Sheikh Ahmed bin Saeed Al Maktoum, Chairman and Chief Executive, Emirates Airline and Group said: “The Group has once again delivered an outstanding performance, surpassing our half-year results of last year to achieve a new record profit for H1 2025-26. I’m delighted to note that Emirates maintains its position as the world’s most profitable airline for this half-year reporting period.

“We saw benefit from lower fuel prices and a favourable currency exchange environment, but primarily, it was the unflagging demand and growing customer preference for our product and services that drove revenue growth and profitability.

“Emirates and dnata have invested billions to continually enhance our products and services, to bring new products to market, to improve our operations through innovation and technology, and to look after our employees who ensure our customers’ safety and satisfaction. These are core to our DNA. 

“The Group’s strong profitability enables us to continue making these investments, and to scale up our proven business models in concert with Dubai’s growth as a global city of choice for talent, for businesses, and for tourists.”

HH Sheikh Ahmed added: “Global demand for air transport and travel services has been buoyant, despite geo-political events and economic concerns in some markets. We expect this demand resilience to continue for the rest of 2025-26 and look forward to increasing our capacity to grow revenues as new A350 aircraft join the Emirates fleet, and new facilities come online at dnata.”

To support increased operations and business activities, the Emirates Group’s employee base, compared to 31 March 2025, grew 3% to an overall count of 124,927 on 30 September 2025. Both Emirates and dnata have ongoing recruitment drives to support their future requirements.

dnata

dnata saw strong growth in the first six months of 2025-26, as it continued to ramp up operations across its cargo and ground handling, catering and retail, and travel services businesses.

In the first half of 2025-26, dnata’s airport services and catering and retail divisions won several significant new contracts and grew existing customers across its international operations. This shows dnata’s ability to serve the diverse requirements of its airline customers with high safety standards and consistently high-quality products and services.

dnata continued to make strategic investments in its business to respond to customer needs and tap on market prospects. It announced plans to deploy 800 new ground support equipment (GSE) units across its global network in 2025, an investment valued at US$ 110 million to further enhance operational performance and secure a steady supply of advanced, lower-emission equipment to support dnata’s growth and sustainability targets.

Other highlights in the first half of 2025-26 include: the launch of its airport hospitality brand, marhaba, in the United Kingdom; a €3 million minority stake investment in WonderMiles, an advanced NDC-enabled booking platform to strengthen dnata Travel’s corporate business offering; and the disposal of its 75% stake in Super Bus, which operates sightseeing tours in the UAE.

dnata also entered its first major sports sponsorship partnership, signing a three-year agreement with Dubai Basketball to become a Founding Partner of the city’s first professional basketball franchise.

dnata’s revenue, including other operating income, of AED 11.7 billion (US$ 3.2 billion) increased by 13% compared to AED 10.4 billion (US$ 2.8 billion) generated in the same period last year.

Overall profit before tax for dnata is AED 843 million (US$ 230 million), up by 17% from the same period last year. dnata’s profit after tax is AED 697 million (US$ 190 million).

Illustrating its operating profitability, dnata’s EBITDA was AED 1.4 billion (US$ 372 million), up 5% from last year’s AED 1.3 billion (US$ 354 million).

dnata’s airport operations remains the largest contributor to revenue with AED 5.5 billion (US$ 1.5 billion), a 15% increase compared to the same period last year, as its airline customers’ operations continued to pick up particularly in Italy, Australia, the UK and the UAE.  Across its operations, the number of aircraft turns handled by dnata increased by 15% to 450,903 bolstered by its newly launched operations at Rome Fiumicino Airport, and it recorded 1.59 million tonnes of cargo handled, up by 3% due to additional cargo handling driven by its UAE operations.

dnata’s flight catering and retail operations, contributed AED 4.1 billion (US$ 1.1 billion) to its revenue, up 11% as its retail product grew significantly as part of the division’s strategy, catering production increases in Australia and the UK to meet customer demand, and the positive impact of revised contracts to reflect rising supply costs. The overall number of meals uplifted slightly decreased by 1% to 60.0 million meals compared to last year.

dnata's travel division contributed AED 2.0 billion (US$ 538 million) to revenue, up 11% compared to AED 1.8 billion (US$ 483 million) for the same period last year.  The division reported an underlying total transactional value (TTV) of AED 5.0 billion (US$ 1.4 billion), compared to AED 4.5 billion (US$ 1.2 billion), up 9% compared to the same period last year.

Emirates airline

Emirates continued to enhance its network and connectivity options through its Dubai hub.  During the first half of 2025-26, Emirates launched new flight services to: Danang, Siem Reap, Shenzhen and Hangzhou. At 30 September, Emirates’ passenger and cargo network spanned 153 airports in 81 countries and territories.

The airline strengthened its network connectivity by deploying 28 additional weekly scheduled flights to: Antananarivo, Johannesburg, Muscat, Rome, Riyadh and Taipei.

Providing even more connection options for customers, during the first six months of 2025-26, Emirates entered agreements with 3 codeshare and interline partners: Air Seychelles, Condor, and Aurigny.

Between 1 April and 30 September, Emirates received delivery of 5 new A350 aircraft, adding more Business Class and Premium Economy seats into the airline’s inventory.  During this period, 23 aircraft (6 A380s, 17 Boeing 777s) with fully refreshed interiors rolled out of the airline’s US$ 5 billion retrofit programme. This enabled Emirates to bring its latest cabin products to even more markets, including the industry-leading Emirates Premium Economy. By 30 September, Emirates Premium Economy was available to customers flying between Dubai and 61 cities.

On ground, “Emirates First” opened at Dubai Airport, offering First Class customers and Platinum Skywards members a luxurious private check-in area and experience. In the first six months of 2025-26, Emirates accelerated the roll-out of its retail strategy with the opening of new concept travel stores in Accra, Bangkok, Geneva, Jakarta, Mauritius, Osaka, Seoul, Singapore.

Emirates continued to progress on its environmental initiatives, uplifting sustainable aviation fuel (SAF) where available and feasible, including at 37 airports.  In April, Emirates joined the Aviation Circularity Consortium (ACC), a network of organisations committed to building a circular economy for aviation and creating new pathways to accelerate decarbonisation through high-value circularity in the global supply chain.

In the first half of 2025-26, Emirates made notable investments to boost its global brand visibility. The airline signed multi-year sponsorship deals to become Platinum Partner of FC Bayern Munchen, Official Main Sponsor of Real Madrid Basketball, and Premium Partner and Official Airline Partner of the Investec Champions Cup and European Professional Club Rugby (EPCR) Challenge Cup. Emirates also extended its partnership with ATP as Premier Partner and Official Airline of the ATP Tour up to 2030, and its shirt sponsorship with Olympique Lyonnais until 2030. 

Overall capacity during the first six months of the year increased by 5% to 31.3 billion Available Tonne Kilometres (ATKM) due to expanded flight operations. Capacity measured in Available Seat Kilometres (ASKM), increased by 5%, whilst passenger traffic carried measured in Revenue Passenger Kilometres (RPKM) was up by 4% with an average Passenger Seat Factor of 79.5%, compared with 80.0% during the same period last year. Emirates carried 27.8 million passengers between 1 April and 30 September 2025, up 4% from the same period last year.

Emirates SkyCargo transported 1.25 million tonnes in the first six months of the year, up by 4% compared to the same period last year. Customer demand for Emirates SkyCargo’s specialised products and excellent network of freighter and bellyhold cargo operations remained steady. However, cargo yields decreased by 6% due to softening demand in some market segments amidst tariff concerns.

Emirates SkyCargo added capacity from 3 new Boeing 777 freighter delivered. In April, the cargo division launched Emirates Courier Express, an innovative product that leverages the power of the airline’s global network to provide door-to-door express shipping services for businesses.

Cementing its position as the world’s most profitable airline for the half year reporting period, Emirates profit before tax for the first half of 2025-26 hit a new record of AED 11.4 billion (US$ 3.1 billion), compared to AED 9.7 billion (US$ 2.6 billion) last year. Emirates profit after tax is AED 9.9 billion (US$ 2.7 billion).

Emirates revenue, including other operating income, of AED 65.6 billion (US$ 17.9 billion) was up 6% compared with AED 62.2 billion (US$ 16.9 billion) for the same period last year. The airline’s new record revenue can be attributed to unabated travel appetite across markets, and customer preference for Emirates’ products and services, particularly for its premium cabins.

Emirates’ operating costs (including fuel) grew by 4% in line with increased operations. While average fuel prices were 10% lower compared to the same period last year, fuel remains the largest component of the airline’s operating cost at 30%.

Driven by customer demand and increased operations during the six months, Emirates’ EBITDA of AED 19.7 billion (US$ 5.4 billion) remained strong, up 3% compared to AED 19.1 billion (US$ 5.2 billion) for the same period last year.

Emirates Flight Catering grew revenue from external customers by 13% to AED 555 million (US$ 151 million), uplifting 7.7 million meals (up by 2%) for 116 airlines during the period.

Emirates Leisure Retail acquired the remaining 25% stake in Air Ventures LLC in the US, securing full ownership of the entity, which operates airport retail and F&B outlets.

The venture, set to launch with the opening of the new terminal in April 2027, represents a significant investment in the future of Azerbaijan’s aviation and logistics sectors. It will combine dnata’s global expertise with Silk Way Group’s local market leadership to deliver end-to-end aviation services in Azerbaijan.

Alat International Airport’s advanced logistics facilities will be capable of handling more than 500,000 tonnes of cargo per year, with a projected annual volume growth of 5% over the next decade.

Comprehensive service platform

The joint venture will initially focus on cargo and ground handling, before expanding into catering, freight forwarding, de-icing, and a range of additional services. The aim is to build an integrated one-stop-shop for airlines and airport customers, offering world-class efficiency and service standards, in Baku.

The project is expected to generate over 1,000 local jobs, with investment in skills development and training to create long-term opportunities in Azerbaijan’s aviation sector.

Building on a proven partnership

dnata is a long-standing partner of Silk Way Group. It currently provides a range of air services to Silk Way West Airlines across five countries, handling 1,150 flights and 85,000 tonnes of cargo annually.

Steve Allen, CEO of dnata, said: “Our joint venture with the Silk Way Group is an important step in expanding dnata’s global footprint and supporting the Caucasus region’s rapid growth. Baku’s new airport will be a critical hub for cargo flows in the region, and our investment ensures that airlines and logistics partners have access to safe, quality, and reliable services from day one.

He added: “Beyond operational excellence, this venture reflects our long-term strategy to provide integrated aviation solutions in high-potential markets. We look forward to continuing our successful partnership with Silk Way Group to support Azerbaijan’s aviation and logistics industries, businesses and wider communities.”

Zaur Akhundov, President of Silk Way Group, said: “Our partnership with dnata marks a new milestone in the development of Azerbaijan’s aviation industry. Together, we are shaping a modern ecosystem that will connect the Alat Free Economic Zone with the global aviation and logistics network. This joint venture represents not only an investment in infrastructure but also in people — creating new jobs, developing professional skills, and building a foundation for sustainable growth. The establishment of aviation services at Alat International Airport is a strategic step toward realizing our vision of transforming Azerbaijan into a leading regional hub.”

Alat International Airport: a regional aviation hub

Located in the Alat Free Economic Zone, Alat International Airport will include 18 aircraft stands, a 4,000-meter runway and taxiway, as well as an air traffic control centre. The project is designed to enhance the country’s transportation capabilities and stimulate the comprehensive economic development of the surrounding region.

Upon completion in 2027, the wider Alat Free Economic Zone will become a prominent transit hub, featuring integrated logistics infrastructure. The zone will benefit from direct access to the Baku International Sea Trade Port, extensive railway and motorway networks - collectively enhancing Azerbaijan's transportation and distribution capabilities.

Dubai, UAE, 18 September 2025: dnata has signed a three-year sponsorship agreement with Dubai Basketball, becoming a Founding Partner of the city’s first professional basketball franchise. The deal represents dnata’s first major sports sponsorship and places the company’s brand at the centre of one of the most ambitious sporting projects in the region.

With Dubai Basketball preparing for both the prestigious EuroLeague, and a return to the Adriatic Basketball Association (ABA) League, the partnership highlights dnata’s commitment to elevating the profile of basketball in the UAE and showcasing the nation’s growing role in international competition.

From runway to the rim

As part of the partnership, dnata’s branding will appear on Dubai Basketball’s official jerseys, across the Coca-Cola Arena home court, and on the team’s digital platforms. The company will also leverage the partnership to showcase its portfolio of brands – including dnata Travel, Arabian Adventures, and marhaba – through game-day experiences and fan activations.

dnata will also serve as the official travel partner of Dubai Basketball, supporting the team’s journey across Europe and ensuring seamless travel as the club competes in elite competitions.

Steve Allen, CEO of dnata, said: “This is a landmark moment for dnata and a true full-court press into the world of sport. Like Dubai Basketball, we believe in a play-to-win mindset – aiming high, competing with the best, and never settling for less. Their rapid rise mirrors our own journey as a Dubai-born company that has grown into a truly global brand, driven by the same discipline and teamwork that turn good into great.”

“Basketball has a universal appeal - it transcends borders, unites communities, and brings everyone, including families, together through a shared passion. We play the same role through our global services, connecting millions across continents and meeting the needs of every journey. As Dubai Basketball prepares to represent the city in Europe’s top leagues, we are proud to stand alongside them, support their growth, and bring our brands closer to fans at home and abroad.”

From Dubai to the world

Dubai Basketball has made rapid progress since its formation in 2023. In its debut season in the Adriatic Basketball Association (ABA) League, the club advanced to the semifinals and finished third overall, a landmark achievement for a first-year team.

The franchise has been confirmed to return to the ABA League and will also compete in the EuroLeague, widely regarded as one of the strongest basketball competitions in the world. Home games will be staged at Coca-Cola Arena, bringing some of Europe’s most storied clubs to the city.

Co-Chief Executive Officer of Dubai Basketball, Nick Oakley commented: “Dubai Basketball will compete in Europe’s great cities, carrying the pride of Dubai onto the world stage. We are proud to welcome dnata as our official travel partner, a world-class brand that shares our vision and ambition. Together, we will build an extraordinary team for our city and create a sporting experience that unites and inspires our fans.”

As Dubai Basketball further cements its international name through the upcoming leagues, dnata – with operations across six continents – is aligning its global presence with the team’s rapid ascent. The collaboration reflects how both brands are carrying Dubai’s name into arenas worldwide, in sport and in travel and aviation.

The partnership also presents a unique opportunity for dnata to tap into the club’s growing fanbase. During Dubai Basketball’s debut at the ABA League last season, Coca-Cola Arena attracted nearly 80,000 spectators in just 18 home games. With the team now competing in the EuroLeague, the agreement marks the start of a three-year collaboration that will see dnata embedded into Dubai Basketball’s journey across a minimum of 31 home games in a single season, with visibility on and off the court as they take on Europe’s best.

About dnata

dnata is a leading global air and travel services provider. Established in 1959, the company offers quality and safe ground handling, cargo, travel, catering and retail services in more than 30 countries across six continents. In the financial year 2024-25, dnata’s customer-oriented teams handled over 794,000 aircraft turns, moved 3.1 million tonnes of cargo, uplifted 114 million meals, and recorded a total transaction value (TTV) of travel services of US$ 2.6 billion.

For more information, visit dnata.com. For media enquiries, reach out to public.relations@dnata.com.

About Dubai Basketball

Founded in 2023, Dubai Basketball is a newly established professional basketball franchise that plays in Europe’s Adriatic Basketball Association (ABA) League for the 2024/25 season. The franchise has assembled a strong roster of players, with the team represented by countries including the Philippines, USA, Serbia, Croatia, Slovenia, Jordan, Turkey, Latvia, Italy, Bosnia, and France. The franchise plays their home games in the ABA League at Coca-Cola Arena.

Dubai Basketball stands as a testament to the power of passion and dedication in shaping the landscape of basketball in the UAE and beyond. Its foundation is built upon a diverse and talented team, consisting of FIBA-certified coaches, former professional players, business experts, and passionate enthusiasts.

Dubai Basketball is committed to catalysing positive social change, where dreams are not just envisioned but realised, talents are not merely found but nurtured, and aspirations are not only lived but fulfilled.

Keep up to date with the latest news on Dubai Basketball by visiting www.dubaibasketball.com or on social media platforms:

Facebook - https://www.facebook.com/dubaibasketballclub 

Instagram - https://www.instagram.com/dubaibasketballclub/

X - https://x.com/dubaibasket

YouTube - https://www.youtube.com/@DubaiBasketball

Media enquiries: David Jover, david.j@dubaibasketball.com or Hanan Mohamed, hanan.m@dubaibasketball.com

marhaba’s arrival introduces a service to assist arriving, departing or transiting travellers in navigating airport complexities and late-night flights. The service offers personalised support from kerb to gate, including fast-track access through immigration and security, baggage handling, and optional porter services.

marhaba’s offering will cater to those flying via Manchester Airport, one of the UK’s busiest gateways serving 27 million passengers annually. The airport frequently experiences round-the-clock traffic – especially during peak summer holidays and major regional events such as football matches, conferences, and music festivals.

Surging global demand for premium travel

The UK launch reflects broader trends in airport hospitality as services once reserved for VIPs gain traction among families, corporate travellers, and tourists seeking premium travel to minimise stress at increasingly busy terminals.

First introduced in the UAE in 1991, marhaba’s signature Meet & Greet services are now available across eight countries in the Middle East, Europe, Africa, and Australia. These include some of the busiest travel hubs, such as Dubai, Zurich and Sydney.

Clive Sauvé-Hopkins, CEO – Airport Operations at dnata: “Launching marhaba in the UK is part of our broader strategy to bring the warmth and care of Arabian hospitality to more travellers around the world.”

“This expansion reinforces our focus on delivering a seamless airport experience – one that’s efficient, personal and consistently high quality. As part of dnata, marhaba builds on our strong UK presence across airport operations, catering, retail and travel services, allowing us to offer even greater value to passengers and partners.”

Delivering seamless, stress-free journeys

Over the years, marhaba has expanded its portfolio to include everything from fast-track immigration clearance and baggage handling to access to private airport lounges and chauffeur services. More recently, it started offering off-airport services for passengers based in Dubai, including Check In Anywhere and Land & Leave. Customers can also book access to over 400 lounges and Meet & Greet services provided by the brand’s global partners.

Bookings for marhaba’s Meet & Greet services at Manchester Airport are now available at marhabaservices.com.

About marhaba

marhaba, which means 'welcome' in Arabic, was launched in the UAE to help passengers arriving in or departing from Dubai International airport. The popularity of Meet & Greet services has grown exponentially in line with Dubai's growth as a major international travel hub, and marhaba has continually expanded its product offering with a growing list of services and extra options designed to make the passenger airport experience as comfortable as possible.

To book or find out more about marhaba’s services, visit www.marhabaservices.com. Travellers can relax and refresh before boarding their flight at marhaba lounges by presenting eligible credit cards or membership in other lounge access programs, or with purchase upon entry.

About dnata

dnata is a leading global air and travel services provider. Established in 1959, the company offers quality and safe ground handling, cargo, travel, catering and retail services in more than 30 countries across six continents. In the financial year 2024-25, dnata’s customer-oriented teams handled over 794,000 aircraft turns, moved 3.1 million tonnes of cargo, uplifted 114 million meals, and recorded a total transaction value (TTV) of travel services of US$ 2.6 billion. For more information, visit dnata.com.

Alex Doisneau has been named Regional Chief Executive Officer for Airport Operations in the Asia Pacific (APAC) and Middle East & Africa (MEA) regions, effective 1 August 2025.

In her new role, Alex will oversee dnata’s ground handling and cargo businesses in Australia, Singapore, the Philippines, Pakistan, Iraq and Zanzibar (Tanzania). She will lead a team of nearly 8,000 employees, who collectively handle over 110,000 aircraft turns and approximately 800,000 tonnes of cargo each year across 23 airports.

Alex brings nearly three decades of experience in aviation and ground handling to the role. She joined dnata in 2012 as General Manager of UK Cargo Operations and was later promoted to Managing Director of dnata Airport Operations UK in 2020.

Alex will report to Clive Sauvé-Hopkins, CEO - Airport Operations at dnata, and will be relocating to Dubai for her new role.  

“Alex has led our UK operations with clarity, consistency, and a strong people-first approach,” said Clive Sauvé-Hopkins.

“Her track record of operational leadership, commercial acumen, and focus on safety and service make her the ideal choice to lead our business in these fast-growing regions. We look forward to the impact she will have as we continue to grow our international footprint.”

With Alex stepping into the regional role, James Butler has been appointed Managing Director of dnata Airport Operations UK. In his new role, James will lead dnata's ground handling and cargo business spanning six airports across the UK. 

James joined dnata in 2018 and has served as Finance Director since 2020, overseeing financial strategy, business planning, and operations. His prior roles at Menzies Aviation and Flybe have equipped him with a deep understanding of the aviation and logistics sectors.

“Alex and James represent the strength of our internal talent pipeline,” Clive Sauvé-Hopkins concluded. “Their promotions reflect our continued commitment to investing in our people and creating opportunities for growth.”

The MoU establishes the foundation for a broader, long-term collaboration between the companies, as IAG deepens its relationships with select strategic partners to drive innovation, consistency and long-term value.

David Barker, Regional Chief Executive Officer - Americas at dnata, said: “We are proud to be the first partner selected for IAG’s new supplier programme. This recognition reflects our strong operational track record, commitment to innovation, and ability to support our customers’ strategic goals. We look forward to growing our partnership and delivering high-impact solutions that support IAG’s evolving needs across the USA and beyond.” 

Gurm Nijjer, Group Procurement Director - Airports at IAG, said: “Our Preferred Partner Programme is a strategic initiative to generate long-term value for IAG and its customers by aligning with a select group of high-performing suppliers. This approach reflects our commitment to operational excellence, cost-effective delivery and the use of technology to continuously elevate the passenger experience. The partnership spans a number of locations across North America and includes both long-term contract extensions and new business – including the recent award of ground handling services at Los Angeles International Airport (LAX) for Group IAG airlines. We look forward to deepening this relationship in support of our shared goals around innovation, efficiency and scalable growth.”

Services under the new contracts will commence in Q4 2025, supporting IAG’s broader objective to optimise ground handling operations, enhance service consistency and deliver long-term value across key North American Airports - with further opportunities for collaboration under the Preferred Partner Programme anticipated beyond this launch.   

About dnata
dnata is a leading global air and travel services provider. Established in 1959, the company offers quality and safe ground handling, cargo, travel, catering and retail services in more than 30 countries across six continents. In the financial year 2024-25, dnata’s customer-oriented teams handled over 794,000 aircraft turns, moved 3.1 million tonnes of cargo, uplifted 114 million meals, and recorded a total transaction value (TTV) of travel services of US$ 2.6 billion. For more information, visit dnata.com.

About International Airlines Group International Airlines Group (IAG)
IAG is one of the world’s largest airline groups with 600+ aircraft carrying more than 122 million customers to 260 destinations across 91 countries each year. Its leading airlines in Spain, the UK and Ireland include Aer Lingus, British Airways, Iberia, LEVEL and Vueling. The Group also consists of two complementary businesses: IAG Cargo and IAG Loyalty. As the first airline group globally to commit to net zero by 2050, sustainability is a core part of IAG’s strategy.

Enhanced efficiency and safety

dnata now operates six electric tractors – the EZTow model developed by TractEasy– at DWC. Traditionally, baggage is transported between the terminal and aircraft by human drivers, each operating under tight time constraints. The new autonomous vehicles streamline this process by towing up to four baggage containers (ULDs) at a time at speeds of up to 15 km/h, following pre-defined routes.

With these new vehicles now in service, and as they become integrated into operations, staff who previously drove baggage tractors can be reassigned to more complex, value-added tasks, supporting faster turnarounds. At the same time, autonomous driving reduces the risk of human error, making airside operations safer for everyone on the ramp.

From controlled trials to live airport operations

The AED 6 million (US$ 1.6 million) project deployment begins with Level 3 autonomy, which involves minimal human oversight. This will upgrade to Level 4 autonomy, defined by full self-driving capabilities in controlled environments, in early 2026.

Building the blueprint for tomorrow’s airport

Beyond its day-to-day role, dnata will use this deployment as a testbed to trial and refine different operating models for autonomous ground handling. The aim is to identify the most effective approach for wider rollout – especially as DWC expands into what is set to become the world’s largest airport, with capacity for up to 260 million passengers and 12 million tonnes of cargo annually. The insights gained will help shape how automation is built into the core of future airport operations at DWC.

A game-changer for mobility

“This is an important step forward for both dnata and the wider aviation industry,” said Jaffar Dawood, Divisional Senior Vice President for UAE Airport Operations at dnata.

“While autonomous vehicles have largely been limited to trials, this deployment brings the technology into regular, day-to-day operations. As global travel continues to rebound and operational demands increase, automation could be key to building smarter, safer and more resilient infrastructure.”

“Autonomous GSE adoption is taking off,” said Rich Reno, TractEasy’s CEO. “TractEasy is proud and excited to partner with an industry leader like dnata and blaze a safe and efficient autonomous trail for others to follow.”

Autonomous ground support equipment (GSE) has become a key focus area for innovation in recent years. According to IATA, such trials are currently underway in more than 15 countries, though most remain in early testing phases or restricted to small-scale pilots.

dnata’s latest deployment positions it at the forefront of this shift and builds on its broader innovation agenda. Recent highlights include the successful integration of autonomous drones into its warehouse operations, which significantly reduced processing times and increased accuracy in shipment tracking.

The rollout follows over a year of collaboration between dnata, TractEasy, Dubai Airports and the UAE General Civil Aviation Authority (GCAA). The parties have been working together to create a new regulatory framework for autonomous vehicle operations in airside environments, which remain largely undefined at a global level.

The move creates one of the most comprehensive airport service offerings in the world – enabling passengers flying from Dubai to check in and hand off their luggage remotely, fast-track through immigration, and relax in a lounge, all while experiencing marhaba’s signature hospitality in one seamless booking.

As part of the integration, marhaba now offers three signature DUBZ services under its own umbrella:

• Check-In Anywhere allows passengers to check in from the comforts of their home, hotel or office – where certified check-in agents will issue boarding passes and collect luggage, which is securely delivered to the airport
• Land and Leave enables arriving passengers to skip baggage claim entirely, with their luggage delivered to their doorstep within hours of landing
• Baggage Storage and Delivery offers travellers flexible short-term or extended baggage storage options, as well as secure same-day delivery across the UAE – ideal for transit passengers, early checkouts or those looking to experience the city baggage-free

Check-In Anywhere and Land and Leave are now bookable directly via marhabaservices.com, with Baggage Storage and Delivery offered at designated service points in Dubai. Combined with its core offerings – including Meet & Greet and lounge access – these services position marhaba as one of the few global providers delivering a fully integrated hospitality journey that extends well beyond the airport terminal.

The announcement follows a significant uptick in demand for smarter airport experiences. According to IATA’s most recent Global Passenger Survey, speed and convenience at airports remain a top priority among travellers around the world – some 70% of respondents said they would prefer checking in their luggage in advance to avoid long queues.

Since dnata acquired a majority stake in DUBZ in 2018, the service has seen consistent year-on-year growth – particularly among families, business travellers and premium passengers. In 2024 alone, DUBZ served over 70,000 passengers through its off-airport check-in, Land and Leave, and baggage storage and delivery services – marking a 15% growth compared to the previous year.

“We're seeing a fundamental shift in how people want to travel,” said Jaffar Dawood, Divisional Senior Vice President for UAE Airport Operations at dnata.

“Whether it’s a family trying to simplify their departure or a business traveller looking to save time, the demand for seamless airport experiences has never been higher. With this integration, we’re anticipating those needs and going beyond them. It’s about removing friction and giving people back time and peace of mind.”

The move also comes as Dubai International (DXB) airport continues to scale new passenger records, with more than 92 million travellers passing through in 2024 – a figure projected to rise even further in the year ahead. As a response, airports worldwide are accelerating investments in off-airport processing technologies to streamline operations and enhance journeys.

Since launching in 1991, marhaba has served millions of customers across key international hubs, including Dubai. By bundling off-site check-in, meet & greet, fast-track clearance and other services, the company positions itself as a one-stop solution in the airport hospitality services market. 

dnata’s new equipment will be delivered under long-term global framework contracts signed with leading manufacturers in 2024. These agreements, worth US$ 210 million, secure a steady supply of advanced, lower-emission equipment to support dnata’s growth and sustainability targets.

The 800 new units will be introduced across 10 countries, with the largest volumes allocated to UAE, Brazil, Italy, USA and Singapore, reflecting significant operational expansion this year in these markets.

Clive Sauvé-Hopkins, CEO – dnata Airport Operations, said: “Our continued significant investment in our modern fleet reflects both the scale of our expansion and our ambition to lead the industry in operational excellence and sustainability. We are accelerating the adoption of zero-, and low-emission technology wherever the infrastructure supports it - and where it is still developing, we proactively work with our partners to implement the most practical and forward-looking solutions.

“We take a long-term, data-driven approach and adapt to the realities on the ground.  This is how we deliver strong performance, while reducing our carbon footprint for the benefit of our customers, people and communities.” 

dnata’s global fleet strategy focuses on phasing out diesel engines and transitioning to electric, hybrid, or hydrogen-powered alternatives, tailored to the infrastructure and operational conditions of each location. As a result, more than 40% of dnata’s fleet is electric in key markets, including Italy, Switzerland, The Netherlands, and UK.

Besides, dnata actively engages with biofuel suppliers to reduce emissions. Most recently, it transitioned its entire non-electric fleet to biodiesel across its extensive operations in Dubai, delivering meaningful carbon reductions while maintaining operational excellence at one of the world’s leading transport and logistics hubs.

Operational efficiency is also a key focus of dnata’s strategy. It monitors fuel consumption across its GSE fleet using Vehicle Tracking Management systems; conducts logistics mapping exercises to ensure minimal distances are travelled airside; and optimises shifts and parking slots to avoid excessive fuel burn.

Many of dnata’s new, advanced equipment will be on display at dnata’s stand at the Airport Show, which will take place at the Dubai World Trade Centre between 6-8 May.

dnata currently serves 40 passenger and cargo airlines in Zürich with a team of over 500 employees, safely handling over 35 aircraft turnarounds and 150 tonnes of cargo every day.

The company’s recent investments at the airport include the rollout of its digital cargo management system, One Cargo, which automates key business and operational functions, including safety and quality monitoring, reporting and ULD management, with an integrated, cloud-based platform. It also invested in advanced ground support equipment (GSE), increasing the share of electric vehicles in its fleet to 42%.

In addition, dnata recently announced that it would boost its cargo handling capacity by over 50% at ZRH. Having signed a lease agreement with the airport authority, the company is planning to operate its new 9,500m² advanced warehouse facility as the sole occupant. The facility is already under construction and expected to open in early 2027.

Willy Ruf, dnata Switzerland’s Managing Director, said: “We are proud to have earned the trust of Zürich Airport once again. The renewal of our license is a clear vote of confidence in our team, highlighting our reliability and commitment to service excellence.  We will continue to invest in our people, infrastructure and equipment to deliver best-in-class services to our customers.”

Besides Zürich, dnata operates at Geneva Airport (GVA) in Switzerland. In 2024, dnata’s team assisted over four million departing passengers and moved over 103,000 tonnes of cargo in the country.

Having secured a seven-year ground handling license, Airport Handling committed an investment of more than €20 million in infrastructure and equipment at FCO. Its ground support equipment fleet is predominantly electric to deliver consistent high levels of environmental efficiency.

Founded in 2013, Airport Handling earned the trust and loyalty of over 60 airlines at the two Milan airports, Malpensa (MXP) and Linate (LIN) with its reliable ramp and passenger services. Its strategic expansion into Rome -one of the largest start-ups of its kind in the industry- will make it Italy’s leading ground services provider, handling 150,000 flights annually across its operations.

Alberto Morosi, CEO of Airport Handling, said: “We’re proud to bring our quality and safe services to Italy’s largest airport, nearly doubling our operations in the country. I’d like to thank our team, including our highly-trained new colleagues, and partners for their support and contributions to a seamless launch. Together, we look forward to enhancing passenger and ground handling services at this major global aviation hub.”

Rome Fiumicino will become the second largest station in dnata’s global ground handling network, which consists of over 90 airports in 16 countries. 

Clive Sauvé-Hopkins, CEO of dnata Airport Operations, added: “Airport Handling’s expansion into Rome is an important step in our ongoing growth journey. It represents a significant investment, demonstrating dnata’s commitment to continuously enhancing operations for the benefit of our customers and stakeholders. I greatly appreciate the Airport Handling team’s hard work and dedication in achieving this milestone.”

dnata offers ground handling, cargo, travel, catering and retail services in more than 30 countries across six continents. In the financial year 2023-24, dnata’s customer-oriented teams handled over 778,000 aircraft turns, moved 2.9 million tonnes of cargo, uplifted 123 million meals, and recorded a total transaction value (TTV) of travel services of US$ 2.4 billion.

The MCO station sets a new benchmark for dnata’s operations in the United States, establishing a new standard for ground handling in the country. The company’s US$ 3 million investment includes a fully electric ground support equipment (GSE) fleet, along with a range of advanced passenger service, telematics, resource management, virtual training and anti-collision systems. 

The project is expected to foster economic growth and deliver substantial benefits to local businesses and communities by strengthening the local aviation sector through this innovative airport offering. It will also generate 50 new, direct jobs with dnata in Orlando, with further expansion planned.  

dnata’s partners in the milestone project include Lufthansa Group, Oshkosh AeroTech, Evitado Technologies, and AVIAR, each making a substantial contribution to the successful launch of the “Station of Tomorrow.”

David Barker, Regional CEO for Americas, dnata, said: “We are proud to invest in Orlando, the home of dnata’s USA Headquarters, and lead the way in shaping the future of ground handling. This initiative aligns with our commitment to implementing practical, scalable solutions that enhance operational performance, safety, and service quality for our airline partners and their passengers. 

“We are committed to implementing this model across our 22 locations in the United States, elevating industry standards nationwide. We extend our gratitude to our partners, including Lufthansa and Oshkosh AeroTech, for their unwavering support and look forward to achieving further success together.”

Jörg Mnich, Vice President Commercial Airport Agreements, Lufthansa Group, said: “The Lufthansa Group is very excited to expand the partnership in North Amerika with dnata in Orlando. Especially having Discover Airlines as launching customer at the “Station of Tomorrow” in MCO experiencing this big step in technology development (e.g. E-GSE, safety tools and features, innovative ways of training) shows the spirit of the partnership that has been established over the past years. We are keen to see the deployment of the tools and equipment to other joint stations across the network in due time.”

Lars Michael Wendel, Nominated Person Ground Operations, Discover Airlines, said: "With the 'Station of Tomorrow,' Discover Airlines can offer our customers a new experience that combines efficient technological processes and environmental aspects. We are particularly excited about the new E-GSE and the anti-collision system, which make the turnaround more environmentally friendly and meet the airlines' high safety standards. We look forward to taking these steps with dnata as a partner and are proud to be part of these innovations."

Innovation driving operational and service excellence

From the passenger terminal to the airport apron and back office, dnata’s “Station of Tomorrow” integrates the latest technologies to enhance efficiency and service quality.

Key features of the station include:

• Electric ground support equipment (GSE)
  dnata will operate a fully electric fleet of 14 GSEs, including cargo loaders, pushbacks, bag tugs, belt loaders at MCO to deliver consistent high levels of environmental efficiency. This transition aligns with dnata’s global sustainability target of reducing carbon emissions by 50% by 2030.
   
• Digital solutions across the passenger journey
  Passenger-friendly check-in and baggage kiosks, baggage drop points, and conveyor belt management systems will enhance the overall passenger experience and minimise wait times.
   
• High-tech ground handling system
  dnata will utilise a single, digital platform to streamline operations, managing all aspects of the ground handling process from planning and scheduling to execution and reporting.
   
• Advanced telematics systems
  Telematics systems will monitor real-time equipment usage and performance, enabling data-driven decision-making to reduce downtime and optimise operational efficiency. The solution will provide assurance that every driver is fully trained and qualified via a direct link with dnata’s Learning Management System.
   
• Virtual Reality Training
  A virtual training solution will complement classroom learning to improve on-the-job skills. It features scenario-based simulations in a zero-risk environment to help build confidence and ensure safe, high-quality service. 
   
• Resource management system (RMS)
  A resource management system will optimise workforce and equipment allocation, ensuring operations remain agile and resources are utilised efficiently.
   
• Vision AI
  AI-powered tools will enhance monitoring capabilities, ensuring safety, accuracy, and operational oversight across baggage and ramp operations.
   
• Collision avoidance system
  dnata will also implement an innovative collision avoidance system at MCO. This system will enable the company to mitigate risks through actionable data insights, enhancing both safety and efficiency in ground towing operations. 

dnata: a leading air services provider in the United States

dnata provides ground handling and cargo services at 22 airports in the United States. The company’s dedicated team of over 3,500 aviation professionals ensures the seamless operations of 48,000 flights and handles 200,000 tons of cargo and mail annually across the country. 

The award was accepted by Jaffar Dawood, dnata’s Divisional Senior Vice President (DSVP) for UAE Airport Operations. 

Jaffar Dawood said: “Receiving this prestigious regional award for the 14^th time highlights our unwavering commitment to service excellence and ongoing investments in our people, infrastructure and the latest technologies. A sincere thank you to our entire team for their exceptional efforts in achieving this recognition. We will continue to go above and beyond to deliver the promises our customers make,  supporting Dubai’s success and growth as a thriving global aviation hub.”

Over the past year, dnata continued to invest in the latest technologies to enhance its offering across its global network. It successfully integrated autonomous drones into its operations in the UAE, implemented AI-powered solutions in Singapore and continued to roll out One Cargo, its advanced cargo management system, globally to further enhance its cargo handling operations and capabilities. Meanwhile, construction of dnata Cargo City Amsterdam, one of the world’s largest and most advanced facilities of its kind, continued in The Netherlands.

dnata has also continued efforts to enhance environmental efficiency globally. As a result of its consistent investment in renewable energy, electric equipment and process improvement, the company’s carbon intensity measured in kilograms of CO₂ equivalent emissions per aircraft turnaround reduced by over 8% for its ground handling and cargo businesses in the financial year 2023-24. In the UAE, dnata has recently transitioned its entire non-electric fleet to biodiesel at the two Dubai airports, Dubai International (DXB) and Al Maktoum - Dubai World Central (DWC). 

dnata is a leading global air and travel services provider. In Dubai, dnata employs 28,000 staff, delivering world-class passenger, ground handling, cargo and travel services. In 2024, dnata's team assisted over 91.8 million passengers at the two Dubai airports, which represents a 5% growth year over year.

dnata's airport hospitality brand, marhaba, has also seen significant growth with its customer-oriented team enhancing over 2.9 million travellers' journey to date. Having welcomed eight new airlines this year, dnata has provided services to 175 airlines in Dubai.

In his enhanced role, Jaffar will lead the strategy and extensive operations of dnata’s ground handling business across the two Dubai airports, Dubai International (DXB) and Dubai World Central – Al Maktoum International (DWC) in the UAE.

Jaffar’s responsibilities will include ensuring the company is fully prepared to harness the vast opportunities presented by the future plans for DWC. He will work closely with key industry stakeholders to define the airport of the future, overseeing the development and implementation of innovative processes and technologies.

Jaffar will manage a team of over 20,000 aviation professionals, who serve over 170 airlines and more than 90 million passengers annually.

Jaffar will continue to be based in Dubai, United Arab Emirates, and report to Clive Sauve-Hopkins, CEO of dnata Airport Operations.

Clive Sauve-Hopkins said: “Jaffar’s promotion reflects his commitment and dedication to innovation and service excellence. His experience and leadership will be of significant benefit as dnata implements the latest technologies to further enhance passenger experience at both Dubai airports.

“In addition to ensuring continued quality and safe ramp and passengers services across our existing operations, he will play a key role in dnata’s successful transition to Al Maktoum International. I wish Jaffar every success in his new role.”

An Emirati national and highly experienced ground handling expert, Jaffar started his career with the Emirates Group in 1992. In his most recent role, he oversaw dnata’s ramp and passenger operations across the Middle East and Africa as Senior Vice President, Airport Operations – UAE and MEA.  His previous positions included VP Customer Services, VP Business Support and DVP Airside Operations.

A trusted partner of over 300 airline customers, dnata provides quality and safe ground handling, cargo, travel, catering and retail services in over 30 countries, across six continents. In the financial year 2023-24, dnata’s customer-oriented teams handled over 778,000 aircraft turns, moved over 2.9 million tonnes of cargo, uplifted 123 million meals, and recorded a total transaction value (TTV) of travel services of US$ 2.4 billion.

IATA Environmental Assessment (IEnvA) is a certification programme developed to independently assess the commitment of aviation stakeholders such as airlines, airports, cargo handling facilities, freight forwarders, and ramp handlers, to continuously improve their environmental and sustainability performance.

IATA’s comprehensive evaluation rigorously assessed dnata’s sustainability practices and efforts across its extensive operations at Amsterdam Schiphol Airport (AMS). 

Jan van Anrooy, Managing Director, dnata Netherlands, said: “We are proud to be the first ground handler to earn the prestigious IEnvA certification in Europe. This accomplishment reflects our team’s dedication to environmental efficiency and our consistent efforts to contribute to dnata’s global decarbonisation journey. We will continue investing in infrastructure, equipment and process improvement to further reduce our environmental footprint.”

Rafael Schvartzman, Regional Vice President Europe, IATA, said: “We congratulate dnata Netherlands on becoming the first ground and cargo handler in Europe to achieve full IEnvA registration. This significant milestone demonstrates dnata Schiphol’s commitment to sustainable aviation and environmental excellence. By adhering to global environmental standards and best practices, dnata Schiphol is setting a strong example for the industry. We look forward to working together to further advance sustainable aviation practices.”

Consistent investments in operations to enhance environmental efficiency

In recent years, dnata Netherlands has significantly invested in the electrification of its ground handling fleet to reduce emissions. Currently, more than 70% of its ground support equipment fleet is powered by electricity or solar energy, with the remainder operating on 100% Hydrotreated Vegetable Oil (HVO100) biofuel.  

dnata’s newest facility, dnata Cargo City Amsterdam, was also designed with a laser focus on sustainability. Scheduled to open in 2025, the facility will be equipped with solar panels, electric vehicle charging stations and air source heat pumps. The cargo centre will be BREEAM (Building Research Establishment Environmental Assessment Method) certified. 

dnata Netherlands: a leading ground and cargo services provider at Amsterdam Schiphol

dnata is a leading provider of ground and cargo handling services in Amsterdam. It serves 37 airlines with a team of 1,000 dedicated aviation professionals, who handle 10,000 flights and move 550,000 tonnes of cargo annually.

Significant improvement in environmental performance globally

Globally, dnata recently reported significant improvements across key environmental performance metrics for the financial year 2023-24. As a result of its consistent approach and initiatives, the company cut the carbon intensity of its operations by over 8%, 22% and 26% across its airport operations, travel and catering businesses, respectively. All data has been validated by Verifavia, an independent accredited environmental verification and auditing body.

In addition to The Netherlands, dnata also earned the IEnvA certification for its diverse portfolio of businesses in the United Arab Emirates (UAE).

Previously, the Lazio Regional Administrative Court confirmed the full legitimacy of the airport authority’s tender. An appeal from an incumbent service provider, which has temporarily delayed Airport Handling’s launch of operations at FCO, was dismissed by the court. 

Airport Handling will continue to move forward with its plans to commence its range of quality and safe ramp and passenger services at FCO in February 2025. To support this expansion, the company committed an investment of more than €20 million in ground support equipment (GSE).  Some vehicles have already been delivered to ensure a smooth launch of operations. 

Airport Handling plans to employ over 1,800 customer-oriented aviation professionals at FCO. The company will honour the terms of staff transition from the incumbent handler. Airport Handling has already hired a local management team, each bringing extensive expertise and experience in the Rome market.

Alberto Morosi, CEO of Airport Handling, said: “We appreciate the airport authority's confirmation of the tender results. We are excited to contribute to enhancing the passenger experience in Rome, providing consistent high quality and safe services across our operations. We look forward to building a successful, long-term partnership with the airport and our customers at Fiumicino."

Airport Handling’s expansion into Rome further strengthens its position as a leading air services provider in Italy. A trusted partner of over 60 airlines, the company’s dedicated teams already handle more than 22 million passengers and 82,000 flights annually at the two Milan airports, Malpensa (MXP) and Linate (LIN). Airport Handling is a majority-owned subsidiary of leading global air and travel services provider dnata.

This is the first financial year that the UAE corporate income tax, enacted in 2023, is applied to the Emirates Group. After accounting for the 9% tax charge, the Group’s profit after tax is AED 9.3 billion (USD 2.5 billion).

Demonstrating its strong operating profitability, the Group maintained a robust EBITDA of AED 20.4 billion (US$ 5.6 billion), slightly lower from AED 20.6 billion (US$ 5.6 billion) last year.

Group revenue was AED 70.8 billion (US$ 19.3 billion) for the first six months of 2024-25, up 5% from AED 67.3 billion (US$ 18.3 billion) last year. This reflects the consistently strong customer demand across business divisions, and across regions.

The Group closed the first half year of 2024-25 with a solid cash position of AED 43.7 billion (US$ 11.9 billion) on 30 September 2024, compared to AED 47.1 billion (US$ 12.8 billion) on 31 March 2024. The Group has been able to tap on its own strong cash reserves to support business needs, including payments for new freighter aircraft orders and other debt payments. The Group also paid AED 2 billion in dividend to its owner, as declared at the end of its 2023-24 financial year.

His Highness (HH) Sheikh Ahmed bin Saeed Al Maktoum, Chairman and Chief Executive, Emirates Airline and Group said: “The Group has surpassed its record performance of last year to deliver a fantastic result for the first half of 2024-25. This again illustrates the power of our proven business model working in combination with Dubai’s growth trajectory as a city of choice to live, work, visit, connect through, and do business in.

“The Group’s strong profitability enables us to make the investments necessary for our continued success. We’re investing billions of dollars to bring new products and services to the market for our customers; to implement advanced technologies and other innovation projects to drive growth; and to look after our employees who work hard every day to ensure our customers’ safety and satisfaction.”

HH Sheikh Ahmed added: “We expect customer demand to remain strong for the rest of 2024-25, and we look forward to increasing our capacity to grow revenues as new aircraft join the Emirates fleet and new facilities come online at dnata. The outlook is positive, but we don’t intend to rest on our laurels. We will stay agile in deploying our capacity and resources in a dynamic marketplace.”

To support increased operations and business activities, the Emirates Group’s employee base, compared to 31 March 2024, grew 3% to an overall count of 114,610 on 30 September 2024. Both Emirates and dnata have ongoing recruitment drives to support their future requirements.

dnata

dnata saw strong growth in the first six months of 2024-25, as it continued to ramp up operations across its cargo and ground handling, catering and retail, and travel services businesses.

In the first half of 2024-25, dnata’s airport services and catering and retail divisions won several significant new contracts, and grew existing customers across its international operations. This shows dnata’s ability to serve the diverse requirements of its airline customers with high safety standards and consistently high-quality products and services.

dnata continued to make strategic investments in its business to respond to customer needs and tap on market prospects. Highlights in the first half of 2024-25 include: the expansion of its USA footprint with the launch of ground handling operations at Raleigh-Durham International airport; the signing of significant deals for new ground support equipment (GSE) estimated at a total value of over US$ 210 million over their lifespan; and the planned 50% increase in cargo handling capacity in Zurich, Switzerland, with additional warehouse capacity.

dnata also progressed its environmental agenda to reduce emissions, with investments to transition its entire fleet of non-electric airside vehicles and GSEs in the UAE to biodiesel, and the addition of more electric GSEs to its Brazil and UAE operations.

dnata’s revenue, including other operating income, of AED 10.4 billion (US$ 2.8 billion) increased by 11% compared to AED 9.3 billion (US$ 2.5 billion) generated in the same period last year.

Overall profit before tax for dnata is AED 720 million (US$ 196 million), down by 5% from the same period last year, primarily due to a one-off impairment charge of AED 152 million. dnata’s profit after tax is AED 571 million (US$ 156 million).

Illustrating its operating profitability, dnata’s EBITDA was AED 1.3 billion (US$ 354 million), up 16% from last year’s AED 1.1 billion (US$ 305 million).

dnata’s airport operations remains the largest contributor to revenue with AED 4.8 billion (US$ 1.3 billion), a 15% increase compared to the same period last year, as its airline customers’ operations continued to pick up particularly in Australia, Singapore, the UAE and UK.  Across its operations, the number of aircraft turns handled by dnata increased by 2% to 391,365, and it recorded 1.5 million tonnes of cargo handled, up by 18% due to the buoyant demand for air cargo services globally.

dnata’s flight catering and retail operations, contributed AED 3.7 billion (US$ 1.0 billion) to its revenue, up 8% with catering production increases in Australia and the UK to meet customer demand, as well as the growth of its retail product as part of the division’s strategy, and the positive impact of revised contracts to reflect rising supply costs. The overall number of meals uplifted decreased by 5% to 62.7 million meals compared to last year’s 66.3 million meals.

dnata's travel division contributed AED 1.8 billion (US$ 483 million) to revenue, up 23% compared to AED 1.4 billion (US$ 391 million) for the same period last year, with strong contributions from its Imagine Cruising, Destination Asia and Middle East Corporate Travel businesses. The division reported an underlying total transactional value (TTV) sales of AED 4.5 billion (US$ 1.2 billion), compared to AED 4.1 billion (US$ 1.1 billion) for the same period last year.

Emirates airline

Emirates continued to enhance its network and increase connectivity options through its Dubai hub.  During the first half of 2024-25, Emirates increased scheduled flights to 8 cities: Amsterdam, Cebu, Clark, Luanda, Lyon, Madrid, Manila and Singapore.

In May, Emirates restarted daily services to Phnom Penh in Cambodia via Singapore. In June, it launched daily services to Bogotá via Miami, expanding the airline’s South American presence to Colombia. In September, Emirates opened a new route to Madagascar via the Seychelles – taking its passenger and cargo network to 148 airports in 80 countries by 30 September.

Expanding connectivity options for customers, during the first six months of 2024-25, Emirates entered into new agreements with 7 codeshare, interline, and intermodal partners: AirPeace, Avianca, BLADE, ITA Airways, Iceland Air, SNCF Railway, and Viva Aerobus.

Between 1 April and 30 September, 8 aircraft (3 A380s, 5 Boeing 777s) with fully refreshed interiors rolled out of the airline’s US$ 4 billion retrofit programme. This enabled Emirates to accelerate the deployment of its latest cabin products, including its latest 4-class Boeing 777 that feature a new 1-2-1 layout of lie-flat seats with personal minibars in Business Class, and the popular Emirates Premium Economy.

The first retrofitted Emirates 777 was deployed to Geneva in August, followed by Tokyo Haneda and Brussels. For the next six months, as more aircraft are retrofitted, Emirates has lined up 10 more routes for its refurbished 777s: Riyadh, Zurich, Kuwait, Damman, Chicago, Boston, Dallas Fort Worth, Seattle, Newark-Athens and Miami-Bogota.

By year end, Emirates’ latest A380 and Boeing 777 inflight experiences including Premium Economy, will be available to customers on over 30 routes.

On ground, AED 44 million was invested to open new signature Emirates Lounges for premium customers in London Stansted and Jeddah airports, and refurbish the existing facility at Paris Charles De Gaulle. This is part of an ongoing multi-million dollar programme to enhance its network of owned Emirates Lounges. In July, Emirates opened a new concept travel store in Hong Kong, its first outside of the UAE, and it plans to launch more experiential stores around its network as part of its retail strategy.

Emirates continued to progress on its environmental initiatives, uplifting sustainable aviation fuel (SAF) where available and feasible. During the first six months of 2024-25, Emirates uplifted SAF for the first time in Singapore and London Heathrow.  

Emirates joined the Aviation Initiative for Renewable Energy (aireg) in Germany; and signed up as industry partner of the Aviation Impact Accelerator (AIA) at the University of Cambridge, contributing to the research and development of emissions reduction pathways. The AIA partnership also marked Emirates’ first disbursement from its US$ 200 million fund, specifically set aside to support R&D to advance sustainability solutions for aviation.

In the first half of 2024-25, Emirates boosted investments in its global brand visibility notably signing a significant new sponsorship deal to be Official Airline Partner of The Championships – Wimbledon. Emirates also extended its longstanding partnerships with the International Cricket Council (ICC) for a further 8 years, and with Portugal’s SL Benfica football club for another 5 years.

Overall capacity during the first six months of the year increased by 5% to 29.9 billion Available Tonne Kilometres (ATKM) due to expanded flight operations. Capacity measured in Available Seat Kilometres (ASKM), increased by 4%, whilst passenger traffic carried measured in Revenue Passenger Kilometres (RPKM) was up by 2% with an average Passenger Seat Factor of 80.0%, compared with 81.5% during the same period last year. Emirates carried 26.9 million passengers between 1 April and 30 September 2024, up 3% from the same period last year.

Emirates SkyCargo transported 1,198,000 tonnes in the first six months of the year, up 16% compared to the same period last year, with notable volume contributions from strong Chinese eCommerce traffic, and a rise in shipments bound for Dubai. 

Emirates SkyCargo was able to meet demand with added capacity from 1 new Boeing 777 freighter delivered, and 2 additional wet-leased Boeing 747Fs.  During the first six months of 2024-25, Emirates placed orders for 10 additional Boeing 777 freighters to support its growth.

Strong customer demand for Emirates SkyCargo’s specialised products and excellent network of freighter and bellyhold cargo operations saw cargo yields increase by 11%.

Emirates profit before tax for the first half of 2024-25 hit a new record of AED 9.7 billion (US$ 2.6 billion), compared to AED 9.5 billion (US$ 2.6 billion) for the same period last year. Emirates profit after tax is AED 8.7 billion (US$ 2.4 billion).

Emirates revenue, including other operating income, of AED 62.2 billion (US$ 16.9 billion) was up 5% compared with AED 59.5 billion (US$ 16.2 billion) for the same period last year. The airline’s new record revenue can be attributed to consistently strong travel and air cargo demand across markets, and its ability to offer customers great value and services.

Emirates’ direct operating costs (including fuel) grew by 6% in line with increased operations. Fuel remains the largest component of the airline’s operating cost (32%), compared to 34% in the same period last year.

Driven by customer demand and increased operations during the six months, Emirates’ EBITDA of AED 19.1 billion (US$ 5.2 billion) remained very strong, although slightly down by 2% compared to AED 19.5 billion (US$ 5.3 billion) for the same period last year.

[1] The UAE corporate tax applies to the Emirates Group from its 2024-25 financial year. Hence, PAT figures for September 2024 and September 2023 are not directly comparable.

The court’s decision allows Airport Handling to move forward with its plans to commence its range of quality and safe ramp and passenger services at FCO in the first quarter of 2025. To support this expansion, the company committed an investment of more than €20 million in ground support equipment (GSE). Over 40% of the company’s fleet will be electric, with some vehicles already delivered to ensure a smooth launch of operations. 

Airport Handling plans to employ over 1,800 customer-oriented aviation professionals at FCO. The initial hires comprise the local management team, each bringing extensive expertise and experience in the Rome market.

Alberto Morosi, CEO of Airport Handling, said: “We welcome the court’s decision which reinforces the fairness of the tender process for our operating license. Throughout the legal process, we remained confident and committed to Fiumicino, continuing our investments and preparations to seamlessly begin operations as soon as possible. 

We are excited to enhance passenger experience in Rome, delivering the high standards of service and safety we are renowned for. We look forward to working closely with the airport and our customers for a successful launch.” 

Airport Handling’s expansion into Rome further strengthens its position as a leading air services provider in Italy. A trusted partner of over 60 airlines, the company’s dedicated teams already handle more than 22 million passengers and 82,000 flights annually at the two Milan airports, Malpensa (MXP) and Linate (LIN).

Alex Doisneau, Managing Director, dnata UK Airport Operations, who accepted the award on behalf of dnata globally, said: “We are incredibly proud to have won this prestigious, global award for the 10th successive year. This recognition reflects our consistent focus on delivering world-class quality and safety, and our ongoing investment in innovation and sustainability. Thank you to our team for their hard work and our customers for their continued trust in our services.” 

Over the past year, dnata continued to invest in the latest technologies to enhance its offering across its global network. It successfully integrated autonomous drones into its operations in the UAE, implemented AI-powered solutions in Singapore and continued to roll out One Cargo, its advanced cargo management system, globally to further enhance its cargo handling operations and capabilities. Meanwhile, construction of dnata Cargo City Amsterdam, one of the world’s largest and most advanced facilities of its kind, continued in The Netherlands.

dnata has also continued efforts to enhance environmental efficiency globally. As a result of its consistent investment in renewable energy, electric equipment and process improvement, the company’s carbon intensity measured in kilograms of CO₂ equivalent emissions per aircraft turnaround reduced by over 8% for its ground handling and cargo businesses in the recently ended financial year*. 

dnata is a leading global air and travel services provider. Established in 1959, the company offers quality and safe ground handling, cargo, travel, catering and retail services in over 30 countries across six continents. In the financial year 2023-24, dnata’s customer-oriented teams handled over 778,000 aircraft turns, moved over 2.9 million tonnes of cargo, uplifted 123 million meals, and recorded a total transaction value (TTV) of travel services of US$ 2.4 billion.

*Financial year 2023-24, ended on 31 March 2024. dnata’s environmental data has been externally verified by Verifavia, an independent accredited environmental verification and auditing body.

The study, compiled by global research firm Oxford Economics, includes an assessment of direct economic activity generated by the aviation sector, indirect activity generated through the sector’s supply chain, and induced activity supported through wage-funded consumption by the local aviation workforce. The study also assesses the catalytic impact of tourism spending facilitated by the aviation sector in Dubai.

His Highness Sheikh Ahmed bin Saeed Al Maktoum, Chairman and Chief Executive, Emirates Airline & Group, and Chairman of Dubai Airports said: “Under the leadership of HH Sheikh Mohammed bin Rashid Al Maktoum, Dubai’s aviation sector has been a core pillar of our city’s economic growth strategy to date, and it will continue to play a key role in the D33 Economic Agenda.

“Supported by strong air connectivity, Dubai has a prominent presence on the global stage for trade, investments, tourism, and is a leading player in aviation and logistics. Our ambitious plans for Dubai World Central – Al Maktoum International airport, and our ongoing investments to expand capacity at Dubai International, will unlock further economic opportunities by supporting the projected demand for air transport. Our growth plans will generate even more skilled jobs, and also help drive innovation as we work with leading technology partners to develop future solutions to enhance travel experiences and make operations more efficient and secure.”  

Aviation sector’s contribution to Dubai economy

In 2023, Dubai’s aviation sector, consisting of Emirates Group, Dubai Airports (including Dubai International and Dubai World Central - Al Maktoum airports), and other aviation sector entities¹ are estimated to have supported AED 137 billion (USD 37.3 billion) in gross value added² (GVA), equivalent to 27% of Dubai’s GDP.  This included the core economic impact of AED 94 billion, and AED 43 billion from the catalytic impact of aviation-facilitated tourism. These figures are projected to increase steadily, with aviation activities facilitated by Emirates and Dubai Airports contributing AED 196 billion, or 32% of Dubai’s forecasted GDP by 2030 (in 2023 prices).

Aviation-led activity also accounted for 631,000 jobs across Dubai, equivalent to one in five jobs in the emirate in 2023. A further 185,000 aviation-linked jobs are expected to be created by 2030, with the total number of jobs supported by Dubai’s aviation sector forecast to grow to 816,000 jobs.

A previous economic impact report released by Oxford Economics in 2014 found that the aviation sector contributed to 27% of Dubai’s GDP and supported 417,000 jobs. While the latest results indicate the share of Dubai’s GDP has remained stable, the sector’s gross value added has increased in real terms, with the current figures reflecting faster growth across other sectors, as well as diversification in the wider economy over the past decade.

Dubai’s vital investment to futureproof its aviation sector and ensure it remains an economic driver, is evident in ongoing major investments to expand capacity and operations at Dubai International, in addition to a new generation facility at Dubai World Central - Al Maktoum International. The new AED 128 billion airport will be five times the size of Dubai International, with the first phase to be completed in 10 years. When fully completed, Dubai World Central - Al Maktoum International will consist of over 400 aircraft stands, with capacity to serve 260 million passengers annually. The expansion of Dubai World Central - Al Maktoum International is not included in the study’s main impact results³; however, the construction project is expected to contribute an estimated AED 6.1 billion to Dubai’s GDP in 2030, as well as support 132,000 jobs.

The new airport and surrounding infrastructure will contribute to Dubai’s Economic Agenda (D33), which aims to strengthen the emirate’s trade and tourism footprint. D33’s progressive development plans also seek to make Dubai one of the most connected cities by adding 400 destinations to its foreign trade map, in addition to making it one of the top five logistics hubs in the world.

Aviation and tourism in Dubai

Aviation is also the driving force behind the growth of international tourism to Dubai. As one of the most frequented destinations in the world, visitors stayed an average of 3.8 nights in 2023⁴, spending an average of AED 4,300⁴ on hotels, restaurants, attractions and shopping. According to the report, international visitors flying to Dubai spent an estimated AED 66 billion last year.

In total, aviation-facilitated tourism spending is estimated to have contributed: AED 43 billion in gross value added, or 8.5% of Dubai’s GDP, supporting 329,000 jobs. More than half of GVA, AED 23 billion, was generated by those flying to Dubai with Emirates. Tourism to Dubai is projected to grow significantly over the next six years, with aviation-facilitated tourism spending expected to support AED 63 billion in gross value added, equivalent to 10% of Dubai’s projected GDP, as well as one in eight Dubai jobs.

The full Oxford Economics report ‘The Economic Impact of Aviation In Dubai’, can be found here

_{¹ Other aviation entities include flydubai, Dubai Duty Free, Dubai Aviation Engineering Projects (DAEP), Dubai Police, Dubai Customs, Dubai Immigration, Dubai Air Navigation Services, Dubai Civil Aviation Authority, the General Directorate of Residency and Foreigners Affairs (GDRFA), and Dubai Aviation City Corporation.}

_{²Gross Value Added (GVA) is defined as the sum of compensation of employees and earnings before interest, taxes, depreciation, and amortisation (EBITDA). It is also equal to revenue minus the cost of bought in goods and services used up to produce that revenue. Summed across all firms in an economy, and after small adjustments for taxes and subsidies, GVA is equal to GDP.}

_{³The Al Maktoum Airport (DWC) expansion announced in April 2024 is not included in the impact forecast. The DWC expansion would contribute an estimated AED 6.1 billion in gross value added to the economy in 2030, equivalent to 1.0% of Dubai’s forecasted GDP; and generate 132,000 jobs, equivalent to 3.7% of Dubai's employment in that year.}

_{^⁴ Based on Dubai Tourism 2023 Performance Report (link)}

A GPU is a mobile or stationary device used to provide electrical power to aircraft while they are on the ground. dnata’s first four electric GPUs have already been deployed in its operations, exclusively supporting Emirates Engineering’s services. The remaining 10 units are expected to arrive in November.

dnata’s latest fleet enhancement, which represents a US$ four million investment, is part of its ongoing efforts to enhance environmental efficiency across its operations. The company’s fleet strategy commits to phasing out diesel-powered engines and switching to hybrid, electric, or hydrogen wherever airports have provided the necessary infrastructure.

dnata is also actively engaging with biofuel suppliers to reduce emissions.  Most recently, it has transitioned its entire non-electric fleet to biodiesel at the two Dubai airports, DXB and Al Maktoum - Dubai World Central (DWC).

Jaffar Dawood, Senior Vice President, Airport Operations - UAE and MEA, dnata, said: “Our latest fleet investment underlines our ongoing commitment to using electric equipment wherever the airport’s infrastructure permits. It reflects our focus on environmental responsibility and aligns with both customer expectations and the airport’s sustainability efforts. In addition, it improves operational efficiency and reduces maintenance needs.

“We will continue to promote industry collaboration and advocate for infrastructure improvements to achieve our goal of reducing carbon emissions by 50% by 2030.”

Significant improvement across dnata’s global businesses

dnata recently reported significant improvements across key environmental performance metrics for the financial year 2023-24. As a result of its consistent approach and initiatives, the company cut the carbon intensity of its operations by over 8%, 22% and 26% across its airport operations, travel and catering businesses, respectively. All data has been validated by Verifavia, an independent accredited environmental verification and auditing body.

Reducing emissions through investment in fleet, infrastructure and technologies

Besides its consistent investment in fleet, dnata minimises emissions using renewable energy where available. In some markets, such as the UK and Ireland, it exclusively procures solar and wind energy. Most recently, it has installed solar panels across several facilities in Pakistan and the Philippines to avoid consuming fossil-fuel powered electricity. In the financial year 2023-24, dnata generated 21% more renewable energy and purchased 191% more renewable electricity, than in the same period the previous year.

dnata also maintains a strong focus on minimising fuel consumption. It monitors the consumption of fuel across its fleet of ground support equipment (GSE) using Vehicle Tracking Management Systems (VTMS); conducts logistics mapping exercises to ensure minimal distances are travelled airside; and optimises shifts and parking slots to avoid excessive fuel burn.

Furthermore, it tracks the behaviour of drivers, including vehicle idling times, and has key performance indicators linked to the environmental management system. dnata promotes more responsible driver behaviour through education, awareness and training.

IATA’s IEnvA Certification

In September 2023, dnata became the first combined air services provider to receive the International Air Transport Association’ (IATA) environmental management certification as a recognition of its unwavering commitment to sustainability across its diverse portfolio of businesses in the United Arab Emirates (UAE).  

This strategic move is projected to reduce the carbon footprint of dnata’s HGV’s fleet by 77%, cutting carbon dioxide equivalent (CO₂e) emissions by over 2,400 tonnes annually. This is comparable to the greenhouse gas emissions from over 530 average petrol-powered passenger vehicles for 12 months.

The initiative is part of the dnata Group’s continued efforts to reduce its carbon footprint by 50% by 2030 in line with its eight-year strategy.

Alex Doisneau, Managing Director of dnata UK, said: “We are committed to implementing meaningful initiatives to maximise environmental efficiency. The introduction of biofuel, such as HVO, into our UK operations is another important step in our ongoing journey to reduce our carbon footprint.

“We will continue to invest in infrastructure and equipment to contribute to dnata’s global sustainability targets.”

Continued investment in renewable energy

dnata’s most recent initiative follows significant investment in advanced infrastructure in the UK. Its new, advanced cargo centres in Manchester (dnata City North) and London (dnata City East) both incorporate the latest carbon reduction initiatives in design and operation, including the use of solar PV panels, air-source heat pumps and electric vehicle charging.

Reducing emissions with alternative fuel options

Besides the UK, dnata currently utilises biofuel in Australia, The Netherlands and the UAE, while continually exploring opportunities to introduce it in further countries across its network. In the UAE, it has recently transitioned its entire non-electric fleet to biodiesel at the two Dubai airports, Dubai International (DXB) and Al Maktoum - Dubai World Central (DWC).

In the financial year 2023-24, dnata reduced CO₂e emissions by 2,200 tonnes by using over 1.3 million litres of biofuels globally.

Converting GSE fleet

dnata’s fleet strategy commits to phasing out diesel-operated engines and switching to hybrid, electric, or hydrogen wherever airports have provided the necessary infrastructure. As a result of its investments in recent years, 65% of dnata’s fleet is now electric in the Netherlands, 44% in Italy, 40% in the UK, and 39% in Switzerland.

Significant improvement across key environmental performance metrics globally

dnata recently reported significant improvements across key environmental performance metrics for the financial year 2023-24. As a result of its consistent approach and initiatives, the company cut the carbon intensity of its operations by over 8%, 22% and 26% across its airport operations, travel and catering businesses, respectively. All data has been validated by Verifavia, an independent accredited environmental verification and auditing body.

dnata: a leading global air services provider

dnata is a leading global air and travel services provider. Established in 1959, the company offers quality and safe ground handling, cargo, travel, catering and retail services in over 30 countries across six continents. In the financial year 2023-24, dnata’s customer-oriented teams handled over 778,000 aircraft turns, moved over 2.9 million tonnes of cargo, uplifted 123 million meals, and recorded a total transaction value (TTV) of travel services of US$ 2.4 billion.

The Aviation Industry Awards celebrate the most innovative individuals and companies driving excellence in the UK's aviation sector.

Stewart Angus, dnata’s Regional CEO for Europe, who accepted the award on behalf of the company, said: “We are incredibly proud to receive this prestigious award, especially in such an important category. Being selected from a shortlist of leading aviation companies shows the real impact our teams are making through their hard work and dedication in reducing our environmental footprint. We will continue to work closely with our partners to drive a positive change in the aviation industry.”

Significant improvements across key performance metrics

dnata recently reported significant improvements across key environmental performance metrics for the financial year 2023-24. As a result of its consistent approach and initiatives, the company cut the carbon intensity of its operations by over 8%, 22% and 26% across its airport operations, travel and catering businesses, respectively. All data has been validated by Verifavia, an independent accredited environmental verification and auditing body.

Investing in renewable energy

dnata minimises emissions across its businesses using renewable energy where available, and in some markets, such as the UK and Ireland, it exclusively procures solar and wind energy. Most recently, it has installed solar panels across several facilities in Pakistan and the Philippines to avoid consuming fossil-fuel powered electricity. 

Transforming fleet

dnata also consistently invests in its modern fleet to improve environmental efficiency. Its fleet strategy commits to phasing out diesel-operated engines and switching to hybrid, electric, or hydrogen wherever airports have provided the necessary infrastructure. As a result of its investments in recent years, 65% of dnata’s fleet is now electric in the Netherlands, 44% in Italy, 40% in the UK, and 39% in Switzerland.

Minimising fuel consumption with the latest technologies and training

dnata maintains a strong focus on minimising fuel consumption. It monitors the consumption of fuel across its fleet of ground support equipment (GSE) using Vehicle Tracking Management systems; conducts logistics mapping exercises to ensure minimal distances are travelled airside; and optimises shifts and parking slots to avoid excessive fuel burn.

In addition, it tracks the behaviour of drivers, including vehicle idling times, and has key performance indicators linked to the environmental management system. dnata promotes more responsible driver behaviour through education, awareness and training.

Engaging with alternative fuel suppliers

dnata actively engages with biofuel suppliers to reduce emissions. Several of dnata’s businesses have already deployed low carbon alternatives to replace diesel: in Schiphol airport, it has replaced over 674,000 litres with hydrotreated vegetable oil (HVO100) in the previous financial year. 

Most recently, it has transitioned its entire non-electric fleet to biodiesel at the two Dubai airports, Dubai International (DXB) and Al Maktoum - Dubai World Central (DWC).

Reducing waste to landfill

dnata actively minimises waste across its operations through consistent initiatives. Its catering & retail teams are working closely with many of its airline customers to analyse consumption trends and use predictive data to optimise the loading of F&B for in-flight catering. Analysis of on-board data not only reduces food waste but also fuel burn associated with carrying excess weight.

dnata has also taken further initiatives across its business units to recycle materials. Its cargo businesses have implemented circular economy principles to repurpose plastics into materials for other industries. Meanwhile, several of its catering businesses eliminated single-use plastics across their operations.

dnata will provide its full range of safe and reliable passenger, ramp and baggage services to the Jordanian flag carrier, which operates a daily service between JFK Terminal Eight and Queen Alia International Airport (AMM) in Amman. dnata’s dedicated team will contribute to a quality travel experience for 125,000 passengers on Royal Jordanian’s 360 annual flights.

The contract expands the existing partnership between the two parties in the USA, with dnata already providing its full range of ground handling services to the airline in Detroit (DTW) since 2019.

David Barker, dnata’s Regional CEO, Airport Operations – Americas, said: “We are proud to expand our excellent relationship with Royal Jordanian Airlines into New York. Our experienced team look forward to contributing to the airline’s success by providing our best-in-class services.”

Operating also at terminals One and Four, dnata currently serves over 30 airlines at JFK International Airport with a team of 1,100 dedicated aviation professionals, who handle over 21,000 flights annually.

Including Royal Jordanian Airlines, dnata provides a range of ground handling, logistics and cargo services to more than 70 airline customers throughout the USA with 3,300 customer-oriented employees. In the financial year 2023-24, dnata turned around over 60,000 flights in the USA, handling over 18 million passengers and 200,000 tonnes of cargo.

dnata is a leading global air and travel services provider. Established in 1959, the company offers quality and safe ground handling, cargo, travel, catering and retail services in over 30 countries across six continents. In the financial year 2023-24, dnata’s customer-oriented teams handled over 778,000 aircraft turns, moved over 2.9 million tonnes of cargo, uplifted 123 million meals, and recorded a total transaction value (TTV) of travel services of US$ 2.4 billion.

The partnership will see dnata provide its full range of safe and reliable passenger, ramp and baggage services to the low-cost carrier. dnata’s dedicated team will contribute to an excellent travel experience for an estimated 640,000 passengers on easyJet’s 3,800 annual flights. 

The new contract expands the collaboration between the two parties in Switzerland, with dnata providing all de-icing services for the airline in Geneva since 2022.

Willy Ruf, Managing Director, dnata Switzerland, said: “We are delighted to have furthered our partnership with easyJet. We thank the airline’s team for their continued trust in our best-in-class ground handling services and look forward to extending our successful collaboration. We will continue to invest in our team, infrastructure and equipment to deliver the highest value for our customers.”

dnata currently operates at two Swiss airports, ZRH and Geneva Airport (GVA), providing a range of ground handling and cargo services to more than 30 airlines with 1,100 customer-oriented employees. In the financial year 2023-24, dnata’s team assisted a total of eight million passengers and moved over 90,000 tonnes of cargo in Geneva and Zurich.

dnata is a leading global air and travel services provider. Established in 1959, the company offers quality and safe ground handling, cargo, travel, catering and retail services in over 30 countries across six continents. In the financial year 2023-24, dnata’s customer-oriented teams handled over 778,000 aircraft turns, moved over 2.9 million tonnes of cargo, uplifted 123 million meals, and recorded a total transaction value (TTV) of travel services of US$ 2.4 billion.

This significant step, taken in partnership with Dubai Airports and the Emirates National Oil Company Group (ENOC), is projected to cut CO₂ equivalent emissions by over 3,500 tonnes annually over the lifecycle of the fuel consumed by dnata’s fleet. This is equivalent to over 21 million kilometres driven by an average diesel-powered car.

The initiative has been gradually rolled out across dnata’s extensive ground handling and cargo operations at the two Dubai airports, Dubai International (DXB) and Al Maktoum - Dubai World Central (DWC). It involves a total of 2,500 vehicles, which support the safe and timely operations of over 220,000 flights annually.  

dnata has been already using a blend of biodiesel across its landside fleets at dnata logistics, City Sightseeing Tours, Arabian Adventures, and Alpha Flight Services in the UAE since last summer.

Steve Allen, CEO of dnata Group, said: “Our latest initiative to switch all our non-electric airside vehicles to biodiesel in Dubai is a big step forward in our decarbonisation journey. It demonstrates our dedication to cutting emissions, a core part of our environmental strategy, while maintaining the highest level of quality and safety across our operations.

This achievement wouldn’t be possible without the strong collaboration with Dubai Airports and ENOC, who share our commitment to contributing to the UAE Government’s Net Zero 2050 strategic initiative. We look forward to continuing our partnership to further reduce our environmental footprint and make a positive impact on the aviation industry.” 

Paul Griffiths, CEO of Dubai Airports, said: “Sustainability in aviation requires everyone to pitch in, and as the airport operator, we're committed to driving change. Our partnership with dnata and ENOC to introduce biodiesel highlights how collaboration can lead to real progress. While sector-wide solutions are crucial, airports must also score quick wins on the ground.

This shift will benefit all operators of vehicles and equipment operating airside by replacing traditional diesel with a cleaner alternative. Given the significant size of dnata’s fleet both at DXB and DWC, we know this project is vital for a broader sustainable ground support equipment (GSE) strategy, and we're proud to contribute to reducing dnata’s emissions and setting a new standard for the aviation industry.”

ENOC Group has provided dedicated biofuel trucks and fuel stations to support dnata’s transition into biodiesel in Dubai.

His Excellency Saif Humaid Al Falasi, Group CEO at ENOC, said, “We are delighted to continue our ongoing cooperation with dnata by delivering biodiesel to their airside fleet and ground support equipment (GSE). This partnership underscores ENOC Group’s commitment to expedite the UAE’s transition to clean and sustainable energy sources under the National Policy on Biofuels. We look forward to enabling clean energy alternatives to further diversify the national energy mix.”

dnata: a key contributor to the UAE’s aviation industry

Since its foundation in 1959, dnata has been playing an important role in the UAE’s aviation industry. Having mirrored Dubai’s growth, the dnata Group presently employs over 23,000 staff and serves over 190 passenger and cargo airlines across the country. Besides its range of air services, dnata operates all airside fuel stations and mobile refuelling services at both Dubai airports.

Significant improvement across dnata’s global businesses

dnata recently reported significant improvements across key environmental performance metrics for the financial year 2023-24. As a result of its consistent approach and initiatives, the company cut the carbon intensity of its operations by over 8%, 22% and 26% across its airport operations, travel and catering businesses, respectively. All data has been validated by Verifavia, an independent accredited environmental verification and auditing body.

Reducing emissions through investment in infrastructure, fleet and technologies

dnata minimises emissions across its businesses using renewable energy where available, and in some markets, such as the UK and Ireland, it exclusively procures solar and wind energy. Most recently, it has installed solar panels in Pakistan and the Philippines to avoid consuming fossil-fuel powered electricity across several facilities. In the financial year 2023-24, dnata generated 21% more renewable energy and purchased 191% more renewable electricity, than in the same period the previous year.

dnata consistently invests in its modern fleet to improve environmental efficiency. Its fleet strategy commits to phasing out diesel-operated engines and switching to hybrid, electric, or hydrogen wherever airports have provided the necessary infrastructure. As a result of its investments in recent years, 65% of dnata’s fleet is now electric in the Netherlands, 44% in Italy, 40% in the UK, and 39% in Switzerland.

dnata also maintains a strong focus on minimising fuel consumption. It monitors the consumption of fuel across its fleet of ground support equipment (GSE) using Vehicle Tracking Management systems; conducts logistics mapping exercises to ensure minimal distances are travelled airside; and optimises shifts and parking slots to avoid excessive fuel burn.

In addition, it tracks the behaviour of drivers, including vehicle idling times, and has key performance indicators linked to the environmental management system. dnata promotes more responsible driver behaviour through education, awareness and training.

IATA’s IEnvA Certification

In September 2023, dnata became the first combined air services provider to receive the International Air Transport Association’ (IATA) environmental management certification as a recognition of its unwavering commitment to sustainability across its diverse portfolio of businesses in the United Arab Emirates (UAE).

About dnata

dnata is a leading global air and travel services provider. Established in 1959, the company offers quality and safe ground handling, cargo, travel, catering and retail services in more than 30 countries across six continents. In the financial year 2023-24, dnata’s customer-oriented teams handled over 778,000 aircraft turns, moved 2.9 million tonnes of cargo, uplifted 123 million meals, and recorded a total transaction value (TTV) of travel services of US$ 2.4 billion. For more information, visit dnata.com.

About Dubai Airports

• Dubai Airports operates both of Dubai’s airports, Dubai International (DXB) and Al Maktoum International (DWC).
• As an integrator, Dubai Airports works to balance the interests of all stakeholders to maintain aviation growth, protect operational resilience and ensure that service providers collaborate to provide a safe and secure service and improve customer experience whilst maintaining a sustainable business.
• DXB surpassed the 2019 levels of traffic in 2023 by welcoming 87m guests and forecast to reach 92m guests in 2024.
•  DXB is ranked as the world’s number one airport by international passenger numbers for 2023, as announced by the Airports Council International (ACI).
• DWC embodies Dubai's vision for the future of aviation. With expansion plans announced in May 2024, involving a record investment of US$35b, DWC aims to reshape the aviation landscape.
•  Over the next decade, DWC will accommodate 150m passengers annually, eventually expanding to 260m passengers and 12m tonnes of cargo.
• With five runways, futuristic design and seamless intermodal connectivity, DWC aims to revolutionise global air travel, setting new standards for efficiency and passenger experience for the next 50 years.
• High-resolution images of DXB are available here: Media Library
•  For recent updates, refer to our official social media platforms on Facebook, Instagram, LinkedIn, Twitter or hashtags: #DubaiAirports #DXB #DubaiWorldCentral.

About ENOC Group

ENOC Group is a leading integrated global energy player and a wholly owned entity of the Government of Dubai that is integral to the Emirate’s success. ENOC owns and operates assets in the fields of exploration & production, supply & operations, terminals, fuel retail, aviation fuel and petroleum products for commercial & industrial use. The Group’s general business operations include automotive services, non-fuel F&B retail and fabrication services. Servicing thousands of customers in over 60 markets, the Group employs a multi-national workforce of over 12,500 employees and is deploying its world-class customer service, latest innovations, and technologies as well as best practices to empower the UAE’s social and economic development. For further information, please visit: www.enoc.com.

The electric tugs will be integral in dnata Brazil’s operations, ensuring the smooth delivery of baggage between airline customers’ aircraft and the GRU airport terminal. dnata’s latest fleet upgrade is expected to prevent the release of over 420 tonnes of Carbon Dioxide (CO2) emissions annually, equivalent to over 1.7 million kilometres driven by an average petrol-powered car.

Phil McGrane, CEO of dnata Brazil, said: “We are proud to enhance our offering with a significant investment in our electric fleet. Our new vehicles will help us continue to deliver the highest level of service and safety, while reducing greenhouse gas emissions throughout our ramp operations.

“We will continue to work closely with our partners to further improve environmental efficiency in the Brazilian aviation industry. This includes strong collaboration with the infrastructure providers, whose investment is crucial for advancing the electrification of GSE fleets." 

dnata: a leading ground services provider in Brazil

As one of Brazil’s leading ground services providers, dnata operates at 29 airports in the country.  It serves more than 15 airlines with a team of 5,000 local aviation professionals, handling over 200,000 aircraft turnarounds annually.

Transforming fleet and minimising fuel consumption

dnata consistently invests in its modern fleet to improve environmental efficiency globally. Its fleet strategy commits to phasing out diesel-operated engines and switching to hybrid, electric, or hydrogen wherever airports have provided the necessary infrastructure.

dnata also maintains a strong focus on minimising fuel consumption. It monitors the consumption of fuel across its fleet of ground support equipment (GSE) using Vehicle Tracking Management systems; conducts logistics mapping exercises to ensure minimal distances are travelled airside; and optimises shifts and parking slots to avoid excessive fuel burn.

In addition, it tracks the behaviour of drivers, including idling times, and has key performance indicators linked to the environmental management system. dnata promotes more responsible driver behaviour through education, awareness and training.

Significant improvements across global businesses

dnata has recently reported significant improvements across key environmental performance metrics for the financial year 2023-24. The company cut the carbon intensity of its operations by over 8%, 22% and 26% across its airport operations, travel and catering businesses, respectively. All data has been validated by Verifavia, an independent accredited environmental verification and auditing body.

dnata is a leading global air and travel services provider. Established in 1959, the company offers quality and safe ground handling, cargo, travel, catering and retail services in over 30 countries across six continents. In the financial year 2023-24, dnata’s customer-oriented teams handled over 778,000 aircraft turns, moved 2.9 million tonnes of cargo, uplifted 123 million meals, and recorded a total transaction value (TTV) of travel services of US$ 2.4 billion.

dnata will provide its safe and reliable ramp services to the Brazilian carrier, which operates a twice-daily service between Aeroporto Internacional de Recife-Guararapes (REC) and Orlando. dnata’s dedicated team will contribute to a quality travel experience for 175,000 passengers on Azul Airline’s over 600 annual flights.

Including Azul Airlines, dnata now provides ground handling services to three airlines in Orlando with a team of 150 aviation professionals, who ensure the safe and timely operations of over 12,000 flights a year. 

David Barker, dnata’s Regional CEO, Airport Operations – Americas, said: “We welcome Azul Airlines, one of our largest customers in South America, to Orlando. We look forward to continuing our long-standing, excellent partnership. Our recent win of Azul Airline’s PEXX award for Best Punctuality underlines our commitment and ability to provide the highest level of quality and safety to the airline and its customers.”

dnata has been a trusted partner of Azul Airlines since 2016. The two companies’ successful partnership currently covers 22 airports across Brazil and the USA. 

dnata provides a range of ground handling, logistics and cargo services to more than 70 airline customers throughout the USA with 3,300 customer-oriented employees. In the financial year 2023-24, dnata turned around over 60,000 flights, handling over 18 million passengers and 200,000 tonnes of cargo in the country.

dnata is a leading global air and travel services provider. Established in 1959, the company offers quality and safe ground handling, cargo, travel, catering and retail services in over 30 countries across six continents. In the financial year 2022-23, dnata’s customer-oriented teams handled over 710,000 aircraft turns, moved over 2.7 million tonnes of cargo, uplifted 111.4 million meals, and recorded a total transaction value (TTV) of travel services of US$ 1.9 billion.

The trial uses Esso Renewable Diesel R20 (R20), which is a high-quality fuel with an estimated 15.4%¹ lower lifecycle greenhouse gas (GHG) emissions compared to conventional diesel. Made with a minimum of 20% renewable content, R20 can be used in existing diesel engines and is available at selected Esso service stations and through bulk delivery to commercial customers.

dnata is the first ground handler at Changi Airport to use renewable diesel, with partial funding provided by the Civil Aviation Authority of Singapore (CAAS) as part of its Aviation Sustainability Programme.

If successful, the trial could be rolled out to 200 airside vehicles and generator sets across dnata’s ground handling and cargo operations. This would mark a further step towards the dnata Group’s goal of reducing its carbon footprint by 50% by 2030 as part of its eight-year strategy.

As a result of its significant investment in electric and hybrid airside vehicles, dnata Singapore currently operates over 65 such vehicles, with 90% of its forklift fleet electrified. In addition, dnata Singapore’s facilities have recently installed innovative cooling technology, providing chilled water and air conditioning.

Charles Galloway, dnata’s Regional CEO, Airport Operations – Asia Pacific, said: “We are delighted to partner with ExxonMobil for this significant trial. dnata remains at the forefront of ground handling services in Singapore, with ongoing investments in cleaner-energy equipment and infrastructure. We look forward to working with ExxonMobil and CAAS to further reduce our carbon footprint throughout this trial, and beyond.”

Asia Pacific Fuels Sales Director, ExxonMobil, Mabel Leung said: “We are excited to collaborate with dnata to provide Esso Renewable Diesel R20 in support of dnata’s sustainability goals. Renewable diesel is an engine-ready GHG emission-reduction solution that leverages our existing supply capabilities to customers. The partnership reflects our ability to offer lower-GHG emission solutions for the transportation sector, in Singapore and the Asia-Pacific region.”

¹The estimated reduction in life cycle greenhouse gas emissions, also referred to as Carbon Intensity (CI), is based on a comparison of Esso Renewable Diesel R20 to conventional diesel using the United States GREET 2023 Model estimates to compare the life cycle emissions of each fuel. Actual results may vary. For further details of the calculation including assumptions and emission factors, please visit bit.ly/essorenewablediesel

dnata currently serves more than 50 airlines at Singapore Changi Airport (SIN) with a team of 1,500 aviation professionals, who handle over 15,000 flights, provide over 3.75 million meals, and move over 250,000 tonnes of cargo annually.

dnata is a leading global air and travel services provider. Established in 1959, the company offers quality and safe ground handling, cargo, travel, catering and retail services in over 30 countries across six continents. In the financial year 2023-24, dnata’s customer-oriented teams handled over 778,000 aircraft turns, moved over 2.9 million tonnes of cargo, uplifted 123 million meals, and recorded a total transaction value (TTV) of travel services of US$ 2.4 billion.

The partnership will see dnata provide its range of passenger, ramp, and baggage services to the airline which will operate a four-weekly service between Zurich and Delhi on a Boeing 787-8 aircraft. dnata’s dedicated team will contribute to an excellent travel experience for over 50,000 passengers on Air India’s over 200 annual flights. 

Willy Ruf, Managing Director of dnata Switzerland, said: “We are delighted to welcome Air India back to Zurich and thank them for putting their trust in dnata’s services. We look forward to working with the airline’s local team to ensure smooth and timely operations of flights, and provide customers with a best-in-class airport experience.”

dnata currently operates at two Swiss airports, ZRH and Geneva Airport (GVA), providing a range of ground handling and cargo services to more than 30 airlines with 1,100 customer-oriented employees. In the financial year 2023-24, dnata turned around over 12,000 flights at ZRH, handling over two million passengers and 46,000 tonnes of cargo.

dnata is a leading global air and travel services provider. Established in 1959, the company offers quality and safe ground handling, cargo, travel, catering and retail services in over 30 countries across six continents. In the financial year 2023-24, dnata’s customer-oriented teams handled over 778,000 aircraft turns, moved 2.9 million tonnes of cargo, uplifted 123 million meals, and recorded a total transaction value (TTV) of travel services of US$ 2.4 billion.

Alberto Morosi, CEO of Airport Handling, said: “Service excellence, innovation and safety have always been our top priorities across our extensive airport operations in Milan, and we look forward to bringing these high standards to Rome Fiumicino airport.

“The airport authority designed the new tender procedure to improve service quality.  Unfortunately, this extended delay impacts not only the awarded service providers but also the airport’s passengers and airlines.

“Despite these setbacks, we remain fully committed to launching operations at Fiumicino as soon as possible. We have already pledged to invest more than €20 million in ground support equipment, including advanced electric vehicles, and plan to hire local, qualified employees to provide best-in-class services. Our recent hiring of senior management with extensive local market experience underscores our dedication.

“We remain optimistic as we await the court’s decision, confident in the accuracy of the airport authority’s actions and the strength of our position.”

Airport Handling is a leading air services provider in Italy. A trusted partner of over 60 airlines, the company’s dedicated teams already handle more than 22 million passengers and 82,000 flights annually at the two Milan airports, Malpensa (MXP) and Linate (LIN).

The majority stakeholder of Airport Handling is dnata, a global player in the combined air services industry, which operates at over 120 airports globally. Besides its ground handling business, dnata also provides catering & retail services at all major Italian airports. 

Serving over 300 airline customers, dnata’s customer-oriented teams handled over 778,000 aircraft turns, moved 2.9 million tonnes of cargo, uplifted 123 million meals, and recorded a total transaction value (TTV) of travel services of US$ 2.4 billion in the financial year 2023-24. 

dnata’s expansion into RDU represents an investment of US$ 2 million and will create over 25 new, local jobs with the company.  The inaugural customer is Lufthansa, Germany’s flag carrier, which operates a five-weekly service between the North Carolina airport and Frankfurt with an Airbus A330-300 aircraft. 

David Barker, dnata’s Regional CEO, Airport Operations – Americas, said: “We are excited to add Raleigh-Durham to our growing network in the USA. This expansion underscores our commitment to consistently invest in our operations and services in a strategic, rapidly developing market.  

“We are proud to have been selected by Lufthansa as their ground handling partner at another airport. We look forward to working with the airline’s local team to contribute to their success with our best-in-class services.”

Including Lufthansa Airlines, dnata provides a range of ground handling, logistics and cargo services to more than 70 airline customers throughout the USA with 3,300 customer-oriented employees. In the financial year 2023-24, dnata turned around over 60,000 flights in the USA, handling over 18 million passengers and 200,000 tonnes of cargo.

dnata is a leading global air and travel services provider. Established in 1959, the company offers quality and safe ground handling, cargo, travel, catering and retail services in over 30 countries across six continents. In the financial year 2023-24, dnata’s customer-oriented teams handled over 778,000 aircraft turns, moved 2.9 million tonnes of cargo, uplifted 123 million meals, and recorded a total transaction value (TTV) of travel services of US$ 2.4 billion.

As a result of its consistent investments in renewable infrastructure, equipment, training and alternative fuel options, the company achieved significant improvements across key environmental performance metrics in the recently ended financial year. 

Steve Allen, CEO of dnata Group, said: “It’s encouraging to see the tangible impact of our global investments and initiatives on our environmental performance.

“While we keep a laser focus on sustainability in every decision we make, we recognise that achieving meaningful results requires a collective effort and flexible approach from multiple stakeholders. In some cases, the availability of alternative fuels such as electric and biofuels is moving slower than we would like. We will continue to actively engage with our partners to explore and implement practical solutions that enable us to replace energy sources with lower carbon alternatives and minimise waste sent to landfills.”

Significant improvements across key performance metrics

dnata’s ground handling, cargo, travel, and catering & retail businesses measure direct and indirect emissions related to the number of flight turnarounds and revenue to enable comparison and year-on-year improvement.

In the financial year 2023-24*, dnata’s environmental data has been externally verified by Verifavia.  dnata’s carbon intensity measured in kilograms of CO₂ equivalent emissions per aircraft turnaround has reduced by 8.4%** for its ground handling and cargo businesses. Meanwhile, its carbon intensity measured in grams of CO₂ equivalent emissions compared to revenue for catering and travel businesses has reduced by 26.3%** and 22.5%**, respectively. 

Furthermore, the company diverted 65%** of waste from landfill across its operations globally. 

Investing in renewable energy

dnata minimises emissions across its businesses using renewable energy where available, and in some markets, such as the UK and Ireland, it exclusively procures solar and wind energy. Most recently, it has installed solar panels across several facilities in Pakistan and the Philippines to avoid consuming fossil-fuel powered electricity. 

Transforming fleet

dnata also consistently invests in its modern fleet to improve environmental efficiency. Its fleet strategy commits to phasing out diesel-operated engines and switching to hybrid, electric, or hydrogen wherever airports have provided the necessary infrastructure. As a result of its investments in recent years, 65% of dnata’s fleet is now electric in the Netherlands, 44% in Italy, 40% in the UK, and 39% in Switzerland.

Minimising fuel consumption with the latest technologies and training

dnata maintains a strong focus on minimising fuel consumption. It monitors the consumption of fuel across its fleet of ground support equipment (GSE) using Vehicle Tracking Management systems; conducts logistics mapping exercises to ensure minimal distances are travelled airside; and optimises shifts and parking slots to avoid excessive fuel burn.

In addition, it tracks the behaviour of drivers, including idling times, and has key performance indicators linked to the environmental management system. dnata promotes more responsible driver behaviour through education, awareness and training.

Engaging with alternative fuel suppliers

dnata actively engages with biofuel suppliers to reduce emissions. Several of dnata’s businesses have already deployed low carbon alternatives to replace diesel: in Schiphol airport, it has replaced over 674,000 litres with hydrotreated vegetable oil (HVO100) in the previous financial year.

Besides, the company now uses a blend of biofuel across its landside fleets in dnata logistics, City Sightseeing Tours, Arabian Adventures, and Alpha Flight Services in the UAE. This transition to biofuel has contributed to emissions reductions of about 2,200 tonnes of CO₂ over the lifecycle of the fuel.

Reducing waste to landfill

dnata actively minimises waste across its operations through consistent initiatives. Its catering & retail teams are working closely with many of its airline customers to analyse consumption trends and use predictive data to optimise the loading of F&B for in-flight catering. Analysis of on-board data not only reduces food waste but also fuel burn associated with carrying excess weight.

dnata has also taken further initiatives across its business units to recycle materials. Its cargo businesses have implemented circular economy principles to repurpose plastics into materials for other industries. Meanwhile, several of its catering businesses eliminated single-use plastics across their operations.

IATA’s IEnvA Certification

In September 2023, dnata became the first combined air services provider to receive the International Air Transport Association’ (IATA) environmental management certification as a recognition of its unwavering commitment to sustainability across its diverse portfolio of businesses in the United Arab Emirates (UAE).  

* The financial year 2023-24 started on 1 April 2023 and ended on 31 March 2024.

**In the financial year 2023-24, compared to the financial year 2022-23 (ended on 31 March 2023). For more information, visit: Emirates Group Annual Report 2023-24.

Having signed a lease agreement with the airport authority, the company is planning to operate its new 9,500m² advanced warehouse facility as the sole occupant. Construction of the facility has already begun and is scheduled to be completed by 2027.

The new ‘Rächtenwisen’ warehouse will provide 20 docking ramps for trucks, and separate areas for the handling of import and export processes, as well as hazardous goods. It will also include temperature-controlled areas for sensitive products such as pharmaceuticals and other perishable items.

In line with dnata’s group target of reducing its global carbon emissions by 50% by 2030, the airport also plans to install solar PV panels to the roof of the landside building.

Wily Ruf, Managing Director, dnata Switzerland, said: “We are delighted to have secured this new facility in partnership with Zürich Airport. Our cargo business continues to grow, and this warehouse will ensure that we go beyond the demands of our customers, providing them with our best-in-class ground and cargo handling services. We will continue to invest in people, infrastructure and equipment to take our business to the next level in Switzerland.”

dnata currently operates at two Swiss airports, ZRH and Geneva Airport (GVA), providing a range of ground handling and cargo services to more than 30 airlines with 1,100 customer-oriented employees. 

The company has recently rolled out its advanced ‘OneCargo’ across system its cargo operations in Switzerland. OneCargo automates key business and operational functions, including safety and quality monitoring, reporting and ULD management, with an integrated, cloud-based platform. AI-driven tools and analytics provide enhanced visibility on sales and business performance, allowing customers to match real-time demand with available capacity for maximum profitability. In addition, OneCargo eliminates all redundancies and manual check sheets, substantially improving operational efficiency.

In recent years, dnata has also significantly invested in advanced equipment, including “green” ground support equipment (GSE) in Switzerland. Its recent investments include five new hybrid de-icing trucks, which increased the number of electric GSE in its Swiss fleet to 35%. The company has further plans to significantly invest in electric equipment, with a target of operating an 80% “green” fleet by 2030. In the financial year 2022-23, dnata’s team assisted a total of seven million passengers and moved over 60,000 tonnes of cargo in Geneva and Zürich.

dnata is a leading global air and travel services provider. It offers quality and safe ground handling, cargo, travel, catering and retail services in over 30 countries across six continents.

dnata has already committed orders worth over US$ 29 million from the agreements, setting firm foundations for future transactions over the next five years. The advanced vehicles will further enhance efficiency, safety and sustainability across dnata’s global network, helping it to continue to deliver world-class services for its over 330 airline customers.

The contracts include a planned investment of over US$ 100 million in GSE for dnata’s Dubai fleet, driven by sustained solid demand and projected further, significant growth. dnata currently operates a fleet of 2,500 motorised GSE at Dubai International (DXB) and Dubai World Central (DWC) airports, providing quality and safe services to over 190 airlines.

The GSE will be provided by eight international manufacturers, with deliveries starting from May 2024.

Steve Allen, CEO of dnata Group, said: “We are committed to investing in best-in-class equipment and working with renowned partners to provide superior value and services to our customers. Today’s newly announced deals reflect our long-term strategy to constantly enhance our capabilities and adapt to the evolving needs of our industry.  We will continue to invest in modern fleet and the latest technologies to remain at the forefront of the industry.”

Globally, dnata operates over 8,000 pieces of motorised GSE across its ground handling, cargo and catering & retail operations which cover over 130 airports across six continents. 

In meeting its sustainability targets dnata understands that electrification is not the only solution to its ground handling fleet strategy. It carefully considers climatic conditions and available infrastructure and, working closely with manufacturers and airports on practical solutions, invests in a mix of equipment types including biodiesel, electric, and hybrid to maximise environmental and operational efficiency globally.

dnata is a leading global air and travel services provider. Established in 1959, the company offers quality and safe ground handling, cargo, travel, catering and retail services in over 30 countries across six continents. In the financial year 2023-24, dnata’s customer-oriented teams handled over 778,000 aircraft turns, moved 2.9 million tonnes of cargo, uplifted 123 million meals, and recorded a total transaction value (TTV) of travel services of US$ 2.4 billion.

Both Emirates and dnata saw significant profit and revenue increases in 2023-24, as the Group expanded its operations around the world to meet strong customer demand for its high-quality products and services.

For the financial year ended 31 March 2024, the Emirates Group posted a record profit of AED 18.7 billion (US$ 5.1 billion), up 71% compared with an AED 10.9 billion (US$ 3.0 billion) profit for last year. The Group’s revenue was AED 137.3 billion (US$ 37.4 billion), an increase of 15% over last year’s results. The Group’s cash balance was AED 47.1 billion (US$ 12.8 billion), the highest ever reported, up 11% from last year.  

Combined Group profits for the last 2 years, at AED 29.6 billion, surpass pandemic losses of AED 25.9 billion during 2020-2022.

His Highness Sheikh Ahmed bin Saeed Al Maktoum, Chairman and Chief Executive, Emirates airline and Group said: “The Emirates Group has once again raised the bar to deliver a new record performance. Throughout the year, we saw high demand for air transport and travel related services around the world, and because we were able to move quickly to deliver what customers want, we achieved tremendous results. We are reaping the benefit of years of non-stop investments in our products and services, in building strong partnerships, and in the capabilities of our talented people.

“Huge credit is also due to the UAE’s visionary leaders, especially HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai. It is thanks to their leadership and the nation’s progressive policies that the Emirates Group is able to flourish. Both Emirates and dnata have forged successful business models leveraging Dubai’s unique advantages, in turn generating enormous value for Dubai and the communities they serve around the world.” 

HH Sheikh Ahmed added: “The Group’s excellent financial standing today places us in a strong position for future growth and success. It enables us to invest to deliver even better products, services, and more value to our customers and stakeholders.” 

Many major projects are already underway, including: a multibillion-dollar aircraft fleet and cabin renewal programme; new catering, cargo, and ground handling capabilities; advanced technologies to support the Group’s operations; expanded training and people development programmes; and initiatives to progress the Group’s sustainability agenda.

In 2023-24, the Group collectively invested AED 8.8 billion (US$ 2.4 billion) in new aircraft, facilities, equipment, companies, and the latest technologies to support its growth plans.

The Group’s total workforce grew by 10% to 112,406 employees, its largest size ever, as Emirates and dnata continued recruitment activity around the world to support its expanding operations and bolster its future capabilities.

The Group took significant strides in its sustainability journey during 2023-24, putting into action numerous initiatives focussed on the environment, its people, customers, and communities.

Environmental topics were high on the agenda during the year, as the UAE hosted the world’s biggest conference for climate action, COP28, in Dubai.

In 2023-24, Emirates signed new supply agreements to uplift sustainable aviation fuel (SAF) at its Dubai hub for the very first time, and also in Amsterdam and Singapore. The airline operated the first A380 demonstration flight using 100% SAF in one engine, collecting data to support industry efforts to enable a future of 100% SAF flying.

Recognising that airlines today have the limited viable solutions to meaningfully reduce carbon emissions, Emirates established a US$ 200 million fund to support R&D projects that focus on reducing the impact of fossil fuels in commercial aviation. It also became a founding entity of Air-CRAFT, a UAE-based research consortium for renewable and advanced aviation fuels; and joined The Solent Cluster, a UK initiative focused on producing low-carbon fuels for a variety of sectors, including aviation.

dnata continued to invest and induct more electric and hybrid vehicles to its global fleet of ground support equipment (GSE), adding new baggage tractors, cargo loaders, and pushback tractors to its USA operations. It also converted and refurbished diesel-powered GSEs in Italy to run on Hydrogenated Vegetable Oil and electric power. dnata’s UAE businesses including dnata logistics, Arabian Adventures, Alpha Flight Services and City Sightseeing Worldwide, transitioned to biofuel for its landside fleet of vehicles.

During the year, dnata became the first combined air services provider to receive the International Air Transport Association’s environmental management (IEnvA) certification for its commitment to sustainability across its UAE businesses; and Emirates achieved IEnvA Stage One and the IEnvA Illegal Wildlife Trade module certifications, for its efforts in environmental stewardship and anti-wildlife trafficking.

The Group ramped up investments in people development, rolling out a comprehensive programme of learning and training options for its workforce in partnership with top universities and key industry partners. A Gender Balance Council was established to champion and promote gender equality within the Group.

The Emirates Group has expanded its ESG reporting in its latest 2023-24 report and are adopting aspects of the GRI standards. It plans to evolve its reporting to meet ISSB and CSRD requirements in the coming years[1].

Sheikh Ahmed said: “We enter our 2024-25 financial year on strong foundations for continued growth. Emirates will receive delivery of 10 new A350 aircraft in 2024-25, adding to our fleet mix and supporting the next phase of its network growth. dnata will continue to leverage synergies and scale across its business divisions to grow its footprint and capabilities. In tandem, we are investing resources to minimise our environmental impact, develop our people, look after our customers and the communities we serve.”

“The business outlook is positive, and we expect customer demand for air transport and travel to remain strong in the coming months. As always, we will keep a close watch on costs and external factors such as oil prices, currency fluctuations, and volatile environments caused by socio-political changes. Our business model has been tested before, and I am confident in our resilience and ability to respond quickly to opportunities and challenges.”

He added: “Looking further ahead, the Dubai government has announced plans to start the next phase of expansion at Al Maktoum International Airport, which will eventually be the new hub for Emirates and dnata’s operations. This AED 128 billion (US$ 35 billion) investment will significantly expand and enhance Dubai’s aviation and logistics infrastructure, supporting the city’s growth, and Emirates’ and dnata’s growth.

dnata performance

dnata increased its profit by 330% to AED 1.4 billion (US$ 387 million) in 2023-24, reporting solid results across its business divisions.

dnata's total revenue increased by 29% to hit a new record of AED 19.2 billion (US$ 5.2 billion), driven by increased flight and travel activity across the world. dnata’s international businesses account for 75% of its revenue, an increase of 3%pts from the previous year. Through the year, dnata won new customer contracts across its divisions, and worked closely with its customers to support increased flight activity and travel demand especially in its major markets: Australia, Europe, the UAE, UK, and US.  

Laying the foundations for future growth, dnata’s investments in 2023-24 amounted to AED 464 million (US$ 126 million). Significant investments during the year included: new electric and hybrid ground support equipment for its airport operations as part of its environmental strategy, and the expansion of marhaba operations in the Philippines, Italy, and the UAE.

In 2023-24, dnata’s operating costs increased by 22% to AED 17.8 billion (US$ 4.8 billion), in line with expanded operations in its Airport Operations, Catering & Retail, and Travel divisions, as well as continued inflationary pressure across all markets mainly for labour and food supply.

dnata’s cash balance declined by AED 958 million to AED 4.2 billion (US$ 1.1 billion), primarily due to AED 2 billion (US$ 545 million) in dividend payments to its owner, ICD, plus the funding of investments and debt repayments. The business saw a positive operating cash flow of AED 1.9 billion (US$ 507 million) in 2023-24, a reflection of the substantial improvements in revenue.

Revenue from dnata’s Airport Operations, including ground and cargo handling increased to AED 8.8 billion (US$ 2.4 billion).

The number of aircraft turns handled by dnata globally grew by 9% to 778,026; and cargo handled increased by 5% to 2.9 million tonnes, reflecting new contracts won, and increased flight activity by dnata’s airline customers across markets.

During 2023-24, dnata continued to invest in infrastructure and the latest technologies to respond to customer needs.  It integrated autonomous drones into its UAE operations, implemented AI-powered solutions in Singapore, and continued to roll out One Cargo, its advanced cargo management system globally. dnata also announced it will expand operations into Rome Fiumicino Airport where its majority-owned subsidiary, Airport Handling, won a seven-year ground handling license. To support this new operation, dnata will invest €20 million in new and advanced ground equipment.

dnata’s Catering & Retail business accounted for AED 6.5 billion (US$ 1.8 billion) of dnata’s revenue, up by 35%. The inflight catering business uplifted 123.0 million meals to airline customers, a 10% increase from last year, as its airline customers across the world restored and expanded their flight operations.

The division expanded its customer base in key markets with notable contract wins in 2023-24 including from: Sri Lankan Airlines and Turkish Airlines in Australia (Sydney and Melbourne), China Airlines in the Czech Republic (Prague), JetBlue in Ireland (Dublin), Biman Bangladeshi Airlines in Italy (Rome Fiumicino), Royal Jordanian in the UK (London Stansted), and Etihad Airways in the US (Boston). It also extended its airport retail network with new F&B outlets at Romania’s Bucharest Henri Coandă International Airport, and Sharjah Airport in the UAE.

Revenue from dnata’s Travel Services division grew by 48% to AED 3.5 billion (US$ 951 million), with strong contributions from Destination Asia, its destination management business in Asia, and Imagine Cruising, a cruise holidays business in which dnata has acquired a majority stake.  Total transaction value (TTV) of travel services sold increased by 27% to AED 8.9 billion (US$ 2.4 billion), reflecting the division’s ability to deliver relevant products to meet strong demand across B2B and B2C travel segments globally.

In 2023-24, dnata’s travel division forged agreements with new tourism entities, hospitality brands, and other partners to expand its portfolio of travel products, services, and solutions. This includes a strategic partnership with AMEX GBT which doubled the size of its corporate travel business in the Middle East.

Emirates performance

Emirates’ total passenger and cargo capacity increased by 20% to 57.7 billion ATKMs in 2023-24, recovering to near pre-pandemic levels.

Providing customers with more connection options, Emirates restarted services to Tokyo Haneda, added capacity to 29 destinations, and launched new daily flights to Montreal, Canada. Emirates also inked codeshare and interline agreements with 11 new airline partners, further extending its network’s reach. By 31 March 2024, the Emirates network comprised 151 destinations across six continents, including 10 cities served by its freighter fleet only. 

Emirates brought its flagship A380 and popular Premium Economy product to even more cities this year, as 16 more aircraft rolled out of its US$ 2 billion cabin retrofit programme, fully refurbished with the airline’s latest signature products. As of 31 March 2024, the Emirates A380 served 49 destinations, and customers could enjoy Emirates’ Premium Economy experience to and from 15 cities around the world.

Total fleet count at the end of March was 260 units, with an average fleet age of 10.1 years. 

Emirates’ order book stands at 310 aircraft, after it announced orders worth US$ 58 billion combined, for 110 additional units of Boeing 777s, 787s, and Airbus A350s at the 2023 Dubai Airshow. These new generation widebody aircraft will replace older jets and support fleet growth, aligning with the airline’s long-standing commitment to fly modern aircraft that are efficient to operate, and able to offer customers the latest inflight comforts and experiences.

With increased capacity deployment and strong demand across markets, Emirates’ total revenue for the financial year increased 13% to AED 121.2 billion (US$ 33.0 billion). Currency fluctuations and devaluations in some of the airline’s major markets, notably the Pakistani Rupee, Egyptian Pound, and Indian Rupee, negatively impacted the airline’s profitability by AED 2.0 billion (US$ 0.6 billion).

The airline saw an operating cash flow of AED 37.6 billion (US$ 10.3 billion) in 2023-24, underpinning its strong commercial results and enabling the airline to grow the business going forward.

Total operating costs increased by 8% from last financial year. Cost of ownership (depreciation and amortisation) and fuel cost were the airline’s two biggest cost components in 2023-24, followed by employee cost. Fuel accounted for 34% of operating costs compared to 36% in 2022-23. The airline’s fuel bill increased slightly to AED 34.2 billion (US$ 9.3 billion) compared to AED 33.7 billion (US$ 9.2 billion) the previous year, with a higher uplift of 24% due to increased flying being balanced by a lower average fuel price (down 18%) including hedging gains.

Driven by the voracious appetite for travel across customer segments, the strength of its global network, and the appeal of its products, the airline hit a new record profit of AED 17.2 billion (US$ 4.7 billion) exceeding last year’s AED 10.6 billion (US$ 2.9 billion) result, with an exceptional profit margin of 14.2%, marking it the best performance in the airline’s history.

Emirates carried 51.9 million passengers (up 19%) in 2023-24, with seat capacity up by 21%. The airline reports a Passenger Seat Factor of 79.9%, rising from 79.5% last year. Passenger yield declined 2% to 36.6 fils (10.0 US cents) per Revenue Passenger Kilometre (RPKM), due to a change in cabin and route mix, fares and currency.  

Emirates continued to invest in delivering ever better customer experiences. During the year, it invested AED 30 million to uplift its dedicated Emirates Lounges with refreshed facilities reopening to serve premium customers and frequent flyers in Brisbane, Dusseldorf, Frankfurt, Hamburg, Hong Kong, Johannesburg, Manchester and Munich. Emirates restored its signature Chauffeur Drive service to 82 cities across its network and introduced this complimentary offering to premium customers in Indonesia, Morocco, and Turkey.

The airline also implemented a slew of inflight enhancements from menus and amenities to entertainment content, key amongst which, were the launch of complimentary loungewear and meal pre-ordering in Business Class.

Emirates SkyCargo reaffirmed its position in global air logistics and trade, carrying 2.2 million tonnes of goods around the world in 2023-24, up 18% from the previous year, as increased passenger operations expanded available cargo capacity, and the leasing of three 747 freighters during the year unlocked immediate capacity to serve demand on busy routes. This reflects the high customer demand for its specialist logistics solutions, the reach and connectivity of Emirates’ global network, Dubai’s world-class sea-air hub capabilities, and the fruits of Emirates SkyCargo’s ongoing investments in digital technology, infrastructure, and products.

Despite continued challenges in global logistics, the cargo division reported a solid revenue of AED 13.6 billion (US$ 3.7 billion), contributing 11% to the airline’s total revenue. Cargo yield per Freight Tonne Kilometre (FTKM) declined by 32%, returning to pre-pandemic marketplace levels.  

During the year, it launched Emirates Vital and Emirates Medical Devices, two purpose-built cargo solutions to serve the unique requirements of the life sciences and healthcare sector. It also launched Emirates Delivers in Kuwait to connect shoppers there with e-commerce brands in the UK, the US, and the UAE. Emirates Delivers is poised to scale significantly in the coming years, focussing on markets underserved by business-to-consumer delivery solutions.

At the end of 2023-24, Emirates’ SkyCargo’s total freighter fleet stood at 11 Boeing 777Fs. The cargo division expects delivery of its 5 additional Boeing 777Fs on order from mid-2024.

Under Emirates Group companies and subsidiaries, Emirates Flight Catering and MMI/Emirates Leisure Retail (ELR) reported notable results in 2023-24.

Emirates Flight Catering hit record revenues of AED 970 million (US$ 264 million) from its external customers, driven by traffic growth at Dubai’s airports. It supplied 76.9 million meals to airline customers, 19% more than the previous year, and saw rising demand for its other ancillary businesses including at Linencraft, its laundry facility which primarily serves airline and hospitality clients.

MMI/ELR revenue surged 18% to AED 2.9 billion (US$ 796 million), as it expanded UAE operations to meet growing wholesale and retail demand driven by the booming tourism sector. ELR recorded record sales growth globally, with strong contributions from its key markets of the UAE, the US and Australia.

Emirates’ hotels portfolio revenue over last year decreased by 2% to AED 660 million (US$ 180 million), reflecting the temporary closure of its Wolgan Valley resort in Australia.   

With another year of strong performance, Emirates continued to meet all its regular aircraft-related payment obligations and repaid an additional AED 2.2 billion (US$ 596 million) from the AED 17.5 billion (US$ 4.8 billion) borrowed during the COVID-19 crisis. This substantially reduced its overall outstanding debt profile and places the airline on a strong foundation for financing for its future growth and the new fleet acquisition programme.

In response to the challenges posed by volatile fuel markets during the financial year, Emirates deployed simple forwards and options across different products such as brent and jet fuel to reduce current year costs as well as secure significant future hedging volumes. In addition, it largely mitigated the impact of the higher interest rate regime on the results with effective management of the net exposure. Emirates continued with its balanced approach to managing the foreign exchange rate risk through use of currency options, forward contracts, and natural hedges. The methodical approach allowed improved predictability of its cashflows against volatile market shifts, thereby enhancing financial stability.

Emirates closed the financial year with its highest-ever level of cash assets at AED 42.9 billion (US$ 11.7 billion), 15% higher compared to 31 March 2023.   

The full 2023-24 Annual Report of the Emirates Group – comprising Emirates, dnata and their subsidiaries – is available at: www.theemiratesgroup.com/annualreport

-ENDS-

US$ figures are converted at 1US$ = 3.67AED and are based on the AED figures rounded off in millions.

[1] Global Reporting Initiative (GRI), International Sustainability Standards Board (ISSB), and Corporate Sustainability Reporting Directive (CSRD) are internationally recognised standards for corporate reporting on Environmental, Social and Governance (ESG) data and initiatives.

Lufthansa, Swiss International Air Lines, Austrian Airlines and Air Dolomiti operate a range of narrow-body Airbus and Embraer aircraft between the Dutch capital and four cities: Frankfurt and Munich in Germany, Zürich in Switzerland, and Vienna in Austria.

Jan van Anrooy, Managing Director, dnata Netherlands, said: “We are proud to partner with Lufthansa Group, supporting them with our quality services above and below the wing. Our deep understanding of customers needs will ensure a safe and smooth journey for passengers. We look forward to a successful partnership with Lufthansa Group in Amsterdam.”

dnata consistently invests in infrastructure, equipment and technologies to enhance its offering in Amsterdam. In addition to the ongoing construction of dnata Cargo City Amsterdam, one of the world’s most advanced facilities of its kind, it has recently taken delivery of a fleet of electric smart cars in an effort to replace all airside diesel vehicles in its fleet at Amsterdam Schiphol Airport. As a result of its latest investment, more than 65% of dnata’s 250 pieces of ground support equipment (GSE) is electric or powered by solar energy in The Netherlands.

dnata currently provides ground and cargo handling services to 37 airlines in Amsterdam with a team of 1,000 dedicated aviation professionals, who handle 10,000 flights and move 550,000 tonnes of cargo annually. 

dnata is a leading global air and travel services provider. Established in 1959, the company offers quality and safe ground handling, cargo, travel, catering and retail services in over 30 countries across six continents. In the financial year 2022-23, dnata’s customer-oriented teams handled over 710,000 aircraft turns, moved over 2.7 million tonnes of cargo, uplifted 111.4 million meals, and recorded a total transaction value (TTV) of travel services of US$ 1.9 billion.

In her role, Su Yin will oversee dnata’s ground handling and cargo operations at Changi Airport (SIN). She will manage a team of more than 1,500 employees, ensuring consistent high quality and safe services for over 50 airline customers. 

A Singapore national, Su Yin brings with her extensive experience in senior executive roles across the aviation and logistics industries with a proven track record of enhancing service quality and customer experience. Most recently, she was Chief Executive Officer, Singapore, Singapore Post Ltd, a leading postal and e-commerce logistics provider in Asia Pacific.  Prior to joining SingPost, Su Yin was General Manager at the Changi Airport Group (CAG), managing ground operations and customer experience within the terminals. Before CAG, Su Yin had a distinguished military career with the Republic of Singapore Navy.

Su Yin will report to Charles Galloway, dnata’s Regional CEO for Asia-Pacific. Her appointment is effective immediately.

Charles Galloway said: “We are delighted to welcome Su Yin to our APAC management team. With an impressive background in the logistics and aviation industries, she brings a wealth of experience and expertise to dnata Singapore. Her leadership will play a key role in driving our efforts to further enhance our reputation for excellence in the industry. We look forward to working closely with Su Yin to deliver the promises our customers make.”

A trusted partner of over 300 airline customers, dnata operates at over 130 airports globally. In the Asia Pacific region dnata provides quality and safe ground handling, cargo and catering services in three countries, including Australia, Singapore and The Philippines.

In his role, Clive will oversee dnata’s global ground handling and cargo business at 97 airports in 16 countries. He will manage a team of over 37,000 customer-centric aviation professionals, ensuring consistent high quality and safe services for more than 330 airline customers.

Clive brings with him extensive international experience in commercial strategy and business transformation, having held several senior leadership positions with Swissport, Servisair, Aviapartner, Qatar Airways, and the Abu Dhabi Developmental Holding Company (ADQ). 

Clive will be based in Dubai, United Arab Emirates, and report to Steve Allen, dnata’s Group Chief Executive Officer. His appointment is effective immediately.

Steve Allen said: “I’m pleased to have Clive on board our global management team. Clive has all the experience and skills to drive our growth strategy and ensure consistent quality and safe services, with a continued focus on people and sustainability across our global operations. I look forward to working together as we enhance our business and offering.”

dnata is a leading global air and travel services provider. Established in 1959, the company offers quality and safe ground handling, cargo, travel, catering and retail services in over 30 countries across six continents. In the financial year 2022-23, dnata’s customer-oriented teams handled over 710,000 aircraft turns, moved over 2.7 million tonnes of cargo, uplifted 111.4 million meals, and recorded a total transaction value (TTV) of travel services of US$ 1.9 billion.

In his new role, Gilles will oversee dnata’s operations, including ramp, cargo and passenger services, at Geneva Airport (GVA). He will manage a team of 600 customer-oriented employees, ensuring consistent high quality and safe services for more than 30 airline customers and their passengers. Gilles’s appointment is effective immediately.

A seasoned professional, Gilles has decades of experience in various senior roles across the transport, security, F&B, hospitality and technology sectors. Most recently he was Managing Director for Switzerland at RATP Dev, a leading public transport company. His previous positions included Operations Director at SV Group, the leading hospitality and catering group in the DACH region, and Regional Operations Manager -based at Geneva Airport- at SSP Group, a global operator of food and beverage outlets.

Willy Ruf, Managing Director of dnata Switzerland, said: “I’m very happy that we could engage a seasoned manager with a vast experience in various fields of the dynamic service industry. Gilles’ appointment is part of our broader plan to enhance our operations, including continued investment in leadership, training, infrastructure and equipment, across our Swiss operations. We look forward to working with Gilles to further improve our efficiency and service quality in Geneva.”

Besides Geneva, dnata also provides a range of ground handling and cargo services in Zurich in Switzerland. In the financial year 2022-23, dnata’s team assisted a total of seven million passengers and moved over 60,000 tonnes of cargo with a team of 1,100 employees in the country.

dnata is a leading global air and travel services provider. It offers quality and safe ground handling, cargo, travel, catering and retail services in over 30 countries across six continents.

Located at FCO's Terminal 3, the new office enables the company’s senior management team to efficiently oversee daily operations and ensure best-in-class services for airline customers.

Airport Handling will provide a range of quality and safe ramp and passenger services to airlines in Rome. Currently targeting to launch operations in the second half of 2024, it plans to employ over 1,800 customer-oriented aviation professionals at FCO. The initial hires comprise the local management team, each bringing extensive expertise and experience in the Rome market.

Airport Handling’s new fleet of ground services equipment for operations at FCO, including advanced electric vehicles, are scheduled for delivery from early summer.

Alberto Morosi, CEO of Airport Handling, said: “The opening of our new office marks an important milestone, underscoring our commitment to commencing services in Rome as soon as possible. We will continue our long-term investments in team, infrastructure, and equipment as we establish operations at the airport. We look forward to providing our world-class services to our existing and new customers at another major Italian aviation hub.” 

Airport Handling’s expansion into Rome further strengthens its position as a leading air services provider in Italy. A trusted partner of over 60 airlines, the company’s dedicated teams already handle more than 22 million passengers and 82,000 flights annually at the two Milan airports, Malpensa (MXP) and Linate (LIN).

The majority stakeholder of Airport Handling is dnata, a global player in the combined air services industry, which operates at over 120 airports globally. Besides its ground handling business, dnata also provides catering & retail services at all major Italian airports, including Rome Fiumicino.

Serving over 300 airline customers, dnata’s customer-oriented teams handled more than 710,000 aircraft turns, moved over 2.7 million tonnes of cargo and uplifted 111.4 million meals in the financial year 2022-23.

dnata’s strategic initiative has significantly enhanced operational efficiencies, delivering remarkable benefits for airline customers at both Dubai International (DXB) and Dubai World Central (DWC) airports.  Key results include 20% reduction in processing times on the rack inventories and over 99% accuracy in shipment tracking.

With a strong commitment to innovation and excellence, dnata was the first cargo services provider to introduce drones to its cargo operations in the UAE in 2021. The drones have seamlessly integrated into the day-to-day workflow and warehouse inventory processes. On average, dnata’s drones monitor some 1,800 shipments daily with 99% accuracy across 2,400 rack locations.

The innovative software of dnata’s partner, Gather AI, enables the drones to map the environment, collect inventory data, count cases, measure temperature, and read barcodes using only their cameras, without the need for any additional active infrastructure. The drones are paired to a tablet device providing live inventory data. The collected data can be viewed directly on the tablet or the web dashboard, via a user-friendly application.

With routine tasks automated, human resources can be allocated to more complex responsibilities, ultimately improving overall workforce productivity. The use of drones has also contributed to a reduction in carbon footprint and improved safety by reducing the need for mobile elevating work platforms (also known as ‘cherry pickers’) and man lifts in the warehouse.  

The drones can operate at temperatures between 0 Celsius and +50 Celsius degrees within a closed environment, enabling dnata to take advantage of the technology in its state-of-the-art cool chain facilities, too.  dnata has plans to introduce them at further stations across its global cargo network in the next years.

Guillaume Crozier, dnata’s Senior Vice President for UAE Cargo and Global Cargo Strategy, said: “We are thrilled to witness the outstanding results that our drone technology has brought to our cargo operations. The precision and reliability of these drones have surpassed our expectations, leading to a transformative impact on our efficiency levels. These advancements have a direct positive impact on our airline customers who can benefit from heightened accuracy, reduced turnaround times and smoother logistics operations. The launch of autonomous drones in our operations reflects our commitment to delivering top-notch services through the latest technologies."

Sankalp Arora, CEO & Co-founder of Gather AI, said:  "Gather AI and dnata have already turned the vision of a fully digitised air cargo ecosystem into a ground-breaking reality. Our autonomous inventory drones are not merely futuristic concepts; they are operational game-changers today, enabling real-time transparency into the inventory and air cargo processes. dnata has been at the forefront of the digital revolution in air cargo, and we at Gather AI are proud to be the technology partners that have made this vision come alive."

In recent years, dnata has significantly invested in cutting-edge technologies and digitalisation to further enhance efficiencies across its cargo operations. In addition to the launch of autonomous drones in its warehouses, key milestones include the rollout of its digital cargo management system, OneCargo.

OneCargo automates key business and operational functions, including safety and quality monitoring, reporting and ULD management, with an integrated, cloud-based platform. AI-driven tools and analytics provide enhanced visibility on sales and business performance, allowing customers to match real-time demand with available capacity for maximum profitability. In addition, OneCargo eliminates all redundancies and manual check sheets, substantially improving operational efficiency. To date, dnata has launched OneCargo in its operations in six countries, including Iraq, Pakistan, Switzerland, UAE, USA and Zanzibar (Tanzania) across its global network.

dnata is a leading global air and travel services provider. Established in 1959, the company offers quality and safe ground handling, cargo, travel, catering and retail services in over 30 countries across six continents. In the financial year 2022-23, dnata’s customer-oriented teams handled over 710,000 aircraft turns, moved over 2.7 million tonnes of cargo, uplifted 111.4 million meals, and recorded a total transaction value (TTV) of travel services of US$ 1.9 billion.

The company has taken delivery of 15 electric smart cars, and will soon receive five more, replacing all airside diesel vehicles in its fleet at Amsterdam Schiphol Airport (AMS) in The Netherlands. This transition follows the installation of airside-based electric vehicle charging infrastructure at AMS, allowing dnata an immediate shift to sustainable transport. 

As a result of its latest investment, more than 65% of dnata’s 250 pieces of ground support equipment (GSE) is now electric or powered by solar energy in The Netherlands. The remaining legacy GSE is fuelled by 100% hydro-treated vegetable oil (HVO) biofuel, resulting in a 90% reduction in total carbon dioxide emissions throughout its lifecycle.

Jan van Anrooy, Managing Director, dnata Netherlands, said: “We are committed to investing in green equipment and infrastructure to maximise environmental efficiency across our operations. Through close collaboration with our partners, we have promptly leveraged the airport’s new infrastructure by replacing our entire car fleet. As a result, over two-thirds of our fleet now operates on electric power or solar energy.

“We will continue our efforts to further reduce our environmental footprint, contributing to dnata’s commitment to reduce global carbon emissions.”

dnata currently provides ground and cargo handling services to 37 airlines in Amsterdam with a team of 1,000 dedicated aviation professionals, who handle 10,000 flights and move 550,000 tonnes of cargo annually.

dnata is a leading global air and travel services provider. Established in 1959, the company offers quality and safe ground handling, cargo, travel, catering and retail services in over 30 countries across six continents. In the financial year 2022-23, dnata’s customer-oriented teams handled over 710,000 aircraft turns, moved over 2.7 million tonnes of cargo, uplifted 111.4 million meals, and recorded a total transaction value (TTV) of travel services of US$ 1.9 billion.

Upon implementation, EASA’s Regulation will establish a more standardised environment, which will help enhance safety, operational delivery, cybersecurity, and consistency within the region.

Until now, the ground handling industry has largely operated under self-regulation, with operational arrangements, including safety considerations, primarily addressed in bilateral service agreements between ground handling service providers and the respective aircraft operators.

EASA’s Regulation is scheduled for publication in late 2024 or early 2025. The proposal includes a suggested three-year transition period for implementation post-publication. dnata anticipates a smooth transition, proactively aligning its practices with the forthcoming regulatory framework.

dnata is a leading global air and travel services provider. Established in 1959, the company offers quality and safe ground handling, cargo, travel, catering and retail services in over 30 countries across six continents. In the financial year 2022-23, company’s customer-oriented teams handled over 710,000 aircraft turns, moved over 2.7 million tonnes of cargo, uplifted 111.4 million meals, and recorded a total transaction value (TTV) of travel services of US$ 1.9 billion.

Airport Handling will provide a range of quality and safe ramp and passenger services to airlines in Rome. It has already committed an investment of over €20 million to purchase new ground support equipment (GSE), including advanced electric vehicles. Having recruited a local senior management team, which is very familiar with the Rome market, Airport Handling is targeting to employ over 1,800 customer-oriented aviation professionals at FCO.

Airport Handling’s expansion into Rome further strengthens its position as a leading air services provider in Italy. A trusted partner of over 60 airlines, the company’s dedicated teams already handle more than 22 million passengers and 82,000 flights annually at the two Milan airports, Malpensa (MXP) and Linate (LIN).

Alberto Morosi, CEO of Airport Handling, said: “We are proud to have secured operating license at another leading Italian airport as a result of a highly competitive tender process. Expanding into Rome Fiumicino is a significant milestone that aligns with our growth strategy and underlines our commitment to consistently enhancing our operations.

“We look forward to working with the airport to deliver high quality and safe services for our airline customers and their passengers travelling to or through Rome. I thank our partners for their continued trust in our services and our team for their hard work and dedication.” 

The majority stakeholder of Airport Handling is dnata, a global player in the combined air services industry, which operates at over 120 airports globally. Besides its ground handling business, dnata also provides catering & retail services at all major Italian airports, including Rome Fiumicino.

Serving over 300 airline customers, dnata’s customer-oriented teams handled more than 710,000 aircraft turns, moved over 2.7 million tonnes of cargo and uplifted 111.4 million meals in the financial year 2022-23.

The award was accepted by Jaffar Dawood, dnata’s Senior Vice President, Airport Operations UAE and MEA, who has also been recognised as Aviation Executive of the Year.

In addition to the accolades, dnata has received commendations for its sustainability initiatives and training programme in Dubai.

Jaffar Dawood said: “We are honoured to receive Aviator Middle East’s prominent award for the 13th time. This recognition underscores our uncompromising focus on safety, commitment to sustainability and spirit of innovation. My appreciation goes out to our outstanding team, whose passion and hard work are at the core of this accomplishment.”

Over the past year, dnata has continued to enhance its operations through strategic investments globally. It established operations in Zanzibar, Tanzania and expanded its footprint in Canada through its partnership with the GTA Group, adding Calgary and Vancouver to its cargo network. In addition, it increased its investment in Air Dispatch to become the sole shareholder of the world’s leading provider of centralised load control services. 

dnata has also taken major infrastructure projects to the next level. In Erbil, it broke ground on a new cargo facility which will add significant expansion to its operations in Iraq. Meanwhile, construction of dnata Cargo City Amsterdam, one of the world’s largest and most advanced facilities of its kind, continued in The Netherlands.

dnata has also invested in cutting-edge technologies and digitalisation to further improve efficiencies across its operations. Key milestones include the continued global rollout of its advanced cargo management system, OneCargo, and the successful integration of autonomous drones into its cargo operations in Dubai, UAE.

dnata has continued efforts to optimise resources across its global network as part of its pledge to reduce its carbon emissions by 50% by 2030. Previously, the company committed US$ 100 million to implement green technology and initiatives across its businesses to achieve its strategic objective. The company’s recent key initiatives include continued significant investment in infrastructure, green ground support solutions and process improvement.

As a recognition of its unwavering commitment to sustainability across its diverse portfolio of businesses in the UAE, dnata has recently received the International Air Transport Association’s (IATA) environmental management certification (IEnvA).

Since its foundation in 1959, dnata has been playing an important role in the UAE’s aviation industry. Having mirrored Dubai’s growth, the dnata Group presently employs over 23,000 staff in the country, delivering world-class services to over 190 passenger and cargo airlines across the UAE.

Globally, dnata offers quality and safe ground handling, cargo, travel, catering and retail services in over 30 countries across six continents. In the financial year 2022-23, dnata’s customer-oriented teams handled over 710,000 aircraft turns, moved over 2.7 million tonnes of cargo, uplifted 111.4 million meals, and recorded a total transaction value (TTV) of travel services of US$ 1.9 billion.

The Aviator Middle East Awards, previously known as Aviation Business Middle East Awards, are organised by ITP Media Group, the publisher of The Aviator Middle East publication, to honour leadership, business excellence, and innovation across the regional aviation industry.

In his role, Willy will oversee dnata’s ground handling and cargo business and operations at Geneva Airport (GVA) and Zürich Airport (ZRH) in Switzerland. He will manage a team of 1,100 employees, ensuring world-class services and safety for over 30 airline customers. 

A Swiss national, Willy has over 30 years of international experience in the ground handling, cargo and travel industries. Most recently, he has been dnata’s Head of Operations in Geneva. Prior to joining dnata, he held various senior leadership roles at Wisag and Swissport across Europe.

Willy will report to Stewart Angus, dnata’s Regional CEO for Europe. His appointment is effective 1 January 2024. In his new role Willy will replace Roberto Feijoo Lopez, who decided to leave dnata to pursue another opportunity. 

Stewart Angus said: “We are delighted to announce the appointment of Willy, who has demonstrated exceptional management skills and steadfast commitment to excellence as our operations leader in Geneva. As a respected and experienced leader in our industry, he is well-equipped to contribute significantly to our strategic objectives and strengthen dnata’s market presence in Switzerland.

He added: “I would genuinely like to thank Roberto for his important contribution to the success and development of dnata Switzerland over the past 16 years. We wish him all the best in his future endeavours”.  

In recent years, dnata has significantly invested in infrastructure and equipment, including “green” ground support equipment (GSE), to deliver the highest level of quality and safety for its customers in Switzerland. dnata’s recent investments include five new hybrid de-icing trucks, which increased the number of electric GSE in its Swiss fleet to 35%.

dnata has also recently rolled out its advanced ‘OneCargo’ system across its cargo operations in Switzerland. OneCargo automates key business and operational functions, including safety and quality monitoring, reporting and ULD management, with an integrated, cloud-based platform. AI-driven tools and analytics provide enhanced visibility on sales and business performance, allowing customers to match real-time demand with available capacity for maximum profitability. In addition, OneCargo eliminates all redundancies and manual check sheets, substantially improving operational efficiency.

In the financial year 2022-23, dnata’s team assisted a total of seven million passengers and moved over 60,000 tonnes of cargo in Geneva and Zürich.

dnata is a leading global air and travel services provider. It offers quality and safe ground handling, cargo, travel, catering and retail services in over 30 countries across six continents.

The achievement is a result of dnata’s consistent investment in people, training and process improvement across its airport operations businesses. The company’s recent initiatives include the launch of a dedicated dangerous goods working group. This global team conducted an 18-month wholesale review of how dnata assesses and delivers all dangerous goods training requirements, to comply with IATA’s framework approach. The solutions were implemented in January 2023, ensuring consistent quality and competency throughout dnata’s global operations.

dnata’s businesses underwent a formal and comprehensive audit process by IATA between March and August 2023, covering all aspects of its Training Management Systems and the delivery of the Dangerous Goods CBTA programme.

dnata’s participation in the programme provides a guarantee of quality to customers, while reducing additional auditing and training requirements and development costs.

Steve Allen, CEO of dnata Group, said: “We are proud to continue to lead the way in the handling of dangerous goods across our operations. We persistently invest in our training programme and implement the latest global best practices to deliver the highest standards of safety and quality. We will continue to work closely with IATA and our partners to consistently provide best-in-class services to our customers and their customers.”

Frederic Leger, IATA Senior Vice President Commercial Products and Services, said: “The safe transport of dangerous goods is a priority for the industry, with training being a foundational element. We congratulate dnata on achieving IATA’s CBTA Center certification for Dangerous Goods across their entire network. This achievement underscores dnata’s dedication to upholding the highest standards in dangerous goods training and assessment. It also stands as a testament to their unwavering commitment to excellence. dnata’s customers can now have even more confidence, that their products are being handled with the utmost safety and expertise at every touchpoint."

In recent years, dnata has significantly invested in its operations to further enhance safety and improve efficiency in the handling of dangerous goods. In 2021, it became the first global air services provider to adopt IATA’s Dangerous Goods Autocheck (DG Autocheck) platform for the acceptance of dangerous goods shipments.

dnata is a leading global air and travel services provider. Established in 1959, the company offers quality and safe ground handling, cargo, travel, catering and retail services in over 30 countries across six continents. In the financial year 2022-23, dnata’s customer-oriented teams handled over 710,000 aircraft turns, moved over 2.7 million tonnes of cargo, uplifted 111.4 million meals, and recorded a total transaction value (TTV) of travel services of US$ 1.9 billion.