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Global first in Clark

The first dnata group Customer Care Centre officially opened for business in Clark, Philippines in November.

The new centre is the first of its kind, designed to service all the dnata Group businesses globally, including recent UK acquisitions. The centre is already working to support dnata Travel Services, HRG, MMI Travel and marhaba.

Paul Gale, Head of Global Contact Centre Services, said: “There are now eight dnata operations in Clark, and we already employ around 125 people. The new centre has the capacity to seat 700 people, and we expect to be using most of that capacity within the next five years as the business grows. It is an excellent facility for our colleagues, with a great working environment, including a suite of meeting rooms, purpose-built canteen and relaxation areas.

“Clark is right at the heart of the growing markets in the Asia-Pacific region and offers numerous benefits and opportunities for dnata. We currently offer customer services in English and Mandarin.”

About dnata

dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 129 airports. Offering ground handling, cargo, travel, and flight catering services in 84 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,800 flights, carries over 8,450 tonnes of cargo, assists over 243,000 passengers, books over 21,000 hotel stays, and uplifts over 320,000 meals.

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