Located at dnata’s Dubai International Airport (DXB) hub, the CICC provides teams with a centralised view of cargo operations across DXB and Dubai World Central-Al Maktoum International (DWC), enabling them to anticipate operational requirements, coordinate resources and respond quickly to changing conditions.

Connecting an operation of significant scale

The CICC oversees an operation that handled more than one million tonnes of cargo, 189,000 flight movements and 46,000 truck movements in the 2025-26 financial year. The facility brings greater visibility across this complex operation, supporting coordination between teams, facilities and activities across both airports.

The evolution of the command centre comes as Dubai continues to strengthen its position as a major global cargo and logistics hub. Global air cargo demand reached record levels in 2025, increasing 3.4% year-on-year, according to the International Air Transport Association (IATA). Dubai is also investing significantly in the future expansion of DWC, creating additional capacity to support the emirate’s long-term aviation and logistics growth.

Turning operational data into faster decisions

At the heart of the CICC is dnata’s internally developed operational dashboard, which consolidates critical information and refreshes every 10 seconds, giving teams a near real-time view of operations.

The centre draws on dnata’s core cargo management system, One Cargo, which reflects operational activities and transactions in real time, as well as its Appointment and Dock Management (ADM) system, which provides visibility of truck movements across both airports. It also includes data from Calogi, dnata’s cargo community platform, to help teams oversee landside activities and ancillary services, including last-mile delivery.

Together, these systems enable the CICC team to monitor activity across dnata’s cargo network, identify potential bottlenecks and support coordinated action across facilities and teams.

Enhancing operational visibility and coordination

With a comprehensive view of the cargo journey, CICC teams can make faster, better-informed decisions around workload, capacity and resources. This helps maintain the smooth flow of cargo through dnata’s facilities and supports a consistently high level of service for airline and freight forwarding customers.

Nabil Sultan Al Murr, Group Chief Executive Officer, dnata, said: “Cargo operations involve thousands of interconnected activities every day, making operational visibility essential to maintaining performance at scale. Our enhanced cargo command centre is part of our ambition to continuously evolve our operating model and infrastructure to strengthen Dubai’s position as a leading global logistics hub.

“The integration of our people, systems and operational data into a single operating environment gives us a stronger foundation to manage increasing complexity and support future growth.”

Building for the future

The enhanced CICC builds on dnata’s continued investment in technology and digitalisation across its Dubai cargo operations.

Recent initiatives include the integration of autonomous drones into warehouse inventory processes, delivering more than 99% accuracy in shipment tracking, as well as a centralised cargo screening control room developed with Dubai Police, which enables six X-ray screening machines at DXB to be remotely operated and monitored from a single location.

The CICC has been designed with future growth in mind, providing a scalable model that can evolve alongside dnata’s expanding cargo operations and support increasing capacity and operational complexity across the UAE.

Yalago is a leading global leisure accommodation wholesaler, offering a curated portfolio of hotel products with competitive rates and high-quality inventory to travel trade partners worldwide. Backed by strong supplier relationships and a focus on premium offerings, the business continues to outperform industry benchmarks. In 2025, Yalago delivered its strongest year on record, achieving 25% sales growth.

In his new role, Christian will be responsible for further enhancing Yalago’s international reach, with a strategic focus on expanding its hotel portfolio, strengthening partner relationships, and driving competitive pricing.

Based in Dubai, he will report to Sébastien Doussin, Senior Vice President – Global Travel Services & Destination Management, dnata Travel Group. His appointment is effective immediately.

Sébastien Doussin commented: “We are delighted to welcome Christian to dnata Travel Group at a pivotal point in our journey. His leadership will play a key role in strengthening Yalago’s global proposition and delivering high-quality solutions for our partners. With his strong international experience and commercial expertise, he is ideally positioned to lead this next phase of growth.”

Christian brings extensive international experience across the travel and hospitality industry, having held senior leadership and board-level roles in Europe, Latin America, and the United States. He has deep expertise in both B2B and B2C distribution, with a focus on building scalable, future-ready platforms.

Christian Kremers added: “I am excited to join dnata Travel Group at such an important time for the business. Yalago has strong foundations, a talented team and significant growth potential. I look forward to working with them to drive innovation, deliver value for our partners, and support the Group’s continued global expansion.”

In addition to leading Yalago, Christian will oversee the Group’s Central Ground Services (CGS) function. Based in Dubai, CGS supports global operations through a centralised model, delivering travel products across air, land and ancillary services to brands including dnata Travel (UAE) and Travelbag (UK).

For more information on Yalago, visit www.yalago.com or contact sales.support@yalago.com. To explore more on the dnata Travel Group and its portfolio of global brands, visit www.dnata.com/travel.

The ABA League title marks a major milestone for Dubai Basketball, which secured the championship in its second season - an exceptional achievement that highlights the club’s rapid growth and increasing prominence in international basketball. 

As Founding Partner and the club’s official travel partner, dnata supports Dubai Basketball’s international travel operations as it competes in elite international tournaments, including the ABA League and EuroLeague. 

Nabil Sultan Al Murr said: “Behind every successful team is a clear vision, strong leadership and a commitment to excellence. Dubai Basketball’s achievements in such a short period reflect all three. On behalf of everyone at dnata, I congratulate the players, coaches and the entire organisation on a well-deserved ABA League title. 

He added: “As a Founding Partner, we are proud to have supported the club’s journey since the early stages. Like dnata, Dubai Basketball was built in Dubai, driven by ambition, and has earned recognition beyond the UAE through its achievements. We look forward to continuing our partnership and supporting Dubai Basketball as it builds on this success.” 

Abdulla Saeed Juma Al Naboodah said:  “Winning the ABA League title in our second season is significant milestone in the club’s journey and we are deeply grateful to dnata for their unwavering support as a Founding Partner. Their belief in our vision and trusted partnership have played an key role in enabling us to compete across Europe while proudly representing Dubai on the international stage. We look forward to building on this momentum together and achieving even greater success in the seasons ahead.” 

The partnership reflects dnata’s commitment to supporting sport in the UAE and elevating Dubai’s profile on the international stage through world-class competition. dnata’s branding appears on Dubai Basketball’s official jerseys, throughout the Coca-Cola Arena and across the club’s digital platforms. The company also leverages the partnership to showcase its portfolio of brands, including dnata Travel, Arabian Adventures and marhaba, through fan engagement initiatives and game-day activations. 

Effective this month, the move covers 150 employees at Rome Fiumicino (FCO) and a further 150 across Milan Malpensa (MXP) and Milan Linate (LIN) airports. It forms part of dnata Italy’s long-term workforce strategy, supporting greater employment stability, skills development and operational resilience across three of the country’s major aviation hubs.

Strengthening one of dnata’s largest European operations

The milestone comes as dnata continues to enhance one of its largest airport services operations in Europe. In recent years, the company has expanded its presence in Italy through its entry into FCO, the full integration of its Italian ground handling business under the dnata brand, and continued investment in advanced infrastructure and fleet.

Across the three airports, dnata now employs approximately 5,000 people and serves more than 60 airline customers. Its teams handle more than 150,000 flights, 46 million passengers and almost 18 million bags each year, providing passenger, ramp, baggage and cargo ramp services.

Alberto Morosi, CEO of dnata Italy, said: “Italy is a major part of dnata’s global airport operations, and our people are at the heart of our success. By converting 300 roles into permanent positions, we are giving more of our colleagues greater stability while strengthening the teams that support our airline customers across Rome and Milan.

“This milestone reflects the progress we have made in Italy and the confidence we have in the future of the market. Following the integration of our Italian ground handling business under the dnata brand, we are now focused on the next phase of growth: investing in our people, enhancing our operational capability and continuing to deliver safe, reliable and high-quality services for our customers.”

Building capability across Rome and Milan

At FCO, where dnata secured a seven-year ground handling licence in February 2025, the company has continued to build its team and capabilities. The station now employs more than 2,500 people and serves 25 airline customers, with over 80,000 flights handled since launch and around 700 new ground support equipment (GSE) units deployed.

In Milan, dnata continues to strengthen its presence across MXP and LIN, while progressing its cargo expansion at Malpensa. Construction is well underway on the new €25 million facility, which will have an annual handling capacity of over 100,000 tonnes. Scheduled to open at the end of 2027, it is expected to create 200 additional jobs.

Supporting stable, skilled employment

The conversion of 300 roles into permanent positions follows agreements previously signed with trade unions in Italy. These include measures designed to further develop the organisation, support the development of internal talent and promote employee welfare initiatives, including programmes that promote a better work-life balance.

The initiative reflects dnata’s continued focus on building stable, skilled teams in key markets across its global network. As airline customers continue to focus on safe, consistent and high-quality airport operations, dnata is investing in the people, infrastructure and systems that support long-term service excellence.

According to the latest dnata Travel booking data, the Maldives is the most popular international destination for UAE travellers this summer, accounting for around 20% of all overseas hotel bookings. The destination also dominates demand for all-inclusive holidays, representing 54% of dnata Travel’s all-inclusive bookings in 2026 so far. This trend highlights travellers' growing preference for convenience and value, with accommodation, dining and experiences secured before departure.

Against this backdrop, Secret Stays offers customers the opportunity to secure a luxury escape without knowing the name of the resort until after booking is confirmed. The concept reflects a growing preference for expert-curated holidays, while retaining an element of surprise.

dnata Travel has partnered with one of the Maldives' most established resorts to create an exclusive ‘Secret Stays Maldives’ offer for UAE residents.

“The Maldives is a destination where many travellers turn to our experts for guidance, simply because there are so many resorts to choose from,” said Meerah Ketait, Head of Retail and Leisure UAE at dnata Travel.

“Secret Stays Maldives removes that complexity. Customers can book with confidence, knowing they are securing exceptional value at a quality resort, while enjoying the excitement of a surprise reveal.”

Already prompting a surge in customer enquiries since its 1 July launch, Secret Stays Maldives is available to book until 31 July 2026, for travel through to 30 September 2026. Travellers can secure a three-night luxury escape from AED 2,590 per adult, with the destination revealed upfront, while the resort itself remains under wraps until booking is complete.

The limited-time package, exclusive to dnata Travel customers, includes three nights' accommodation in a Beach Villa on Full Board, with return speedboat transfers, a complimentary floating breakfast, dedicated Island Host service, in-room check-in, and a selection of premium value-adds. Guests can also enjoy complimentary chef's treats, bicycle use, access to leisure facilities, a daily house reef boat trip (terms and conditions apply), and a 20% discount on selected spa treatments during the first two days of their stay, alongside additional exclusive benefits.

Secret Stays Maldives is available exclusively through dnata Travel for bookings from now until 31 July 2026, for travel until 30 September 2026. Travellers can book with dnata Travel’s experts via call or WhatsApp on 800 DNATA (36282), on social media @dnataTravel, email holidays@dnatatravel.com, or visit a dnata Travel retail outlet, with stores located across the UAE.

The award was presented by His Excellency Abdullah bin Touq Al Marri, Minister of Economy and Tourism and Chairman of the Board of Trustees of Majra, to Emirates' Deputy President and Chief Operations Officer, Adel Al Redha, under the patronage of His Highness Sheikh Mansour bin Zayed Al Nahyan, Vice President, Deputy Prime Minister and Chairman of the Presidential Court.

The Impact Seal – Platinum Tier is the UAE's highest federal recognition for organisations that have demonstrated outstanding performance and measurable impact across environmental, social and governance (ESG) practices. It follows a comprehensive assessment against Majra's evaluation metrics, spanning an organisation's CSR initiatives, sustainability practices, governance, and overall impact, alongside its alignment with the UN Sustainable Development Goals and UAE national priorities.

Adel Al Redha said: "The Emirates Group is proud to be recognised with the Platinum Impact Seal for the second consecutive cycle, and this award reaffirms and demonstrates our continued commitment to advancing sustainability and introducing innovative practices across our businesses. We recognise our responsibility to support and participate in solutions that contribute to the aviation’s environmental challenges, therefore we continue to focus on making progress and taking an active role where we can have a positive outcome: through practical environmental practices and projects, support for our communities, sound governance, and partnerships across our ecosystem aimed at practical solutions, in line with the UAE's national priorities."

The Emirates Group’s Environmental Sustainability Framework is built on three pillars: reducing emissions, consuming responsibly, and preserving wildlife and habitats.  Across these pillars, the Group strives to deliver value to people, communities and economies while aiming to continuously improve its environmental performance. Some initiatives over the last year include:

• Green Ops: The airline continues implementing its operational fuel efficiency programme, first established in 2016, to reduce fuel consumption and emissions through pilot training, data analytics, optimised flight routings, reducing engine taxiing, among others. In 2024–25, these initiatives saved over 98,000 tonnes of fuel and cut carbon emissions by more than 312,000 tonnes while maintaining safety.
• Sustainable Aviation Fuel (SAF): In 2025-2026, Emirates procured over 28,000 tonnes of SAF, leading to further reduction in emissions by more than 93,000 tonnes. The airline also signed an MoU with ENOC Group to explore and develop joint initiatives for the supply of Sustainable Aviation Fuel (SAF) to Emirates at its Dubai hub.
• Upcycling materials from the world’s largest retrofit programme: Fabrics and parts salvaged from the airline's retrofit programme have been upcycled into limited-edition luggage pieces, with proceeds supporting the Emirates Airline Foundation. In 2025, the airline launched the Aircrafted KIDS programme and has so far donated around 4,000 upcycled school bags to children’s organisations across Africa, Asia and the Middle East.
• Repurposing plastic: The airline continued its closed-loop recycling initiative for inflight meal service items, which have so far repurposed over 88,000 kilograms of damaged or unserviceable items into new products for use onboard.
• Clean energy: In October 2024, Emirates partnered with Etihad Clean Energy Development to install nearly 40,000 solar panels at Emirates Engineering Centre, supplying 37% of the facility’s energy and reducing annual CO₂e emissions by over 13,000 tonnes.
• Emirates Flight Catering (EKFC) biodigester: EKFC, the world’s largest flight catering facility, commissioned a large-scale, custom-built biodigester to enable on-site processing of organic waste. At full capacity, the biodigester is estimated to avoid more than 2,000 tonnes of carbon emissions annually.
• Fleet transformation: dnata is steadily replacing diesel-powered ground support equipment with hybrid, electric and, in the future, hydrogen-powered alternatives. As a result of its investments in recent years, more than 17% of its global fleet is now electrified.
• Alternative fuel adoption: dnata supports the use of lower-carbon fuels, including biodiesel, hydrotreated vegetable oil (HVO) and other emerging fuel alternatives. In the financial year 2025–26, dnata increased its global consumption of alternative fuels by 89% year-on-year. This progress builds on a landmark achievement in the UAE in 2024, when dnata transitioned all non-electric airside vehicles in Dubai to biodiesel, reducing CO₂-equivalent emissions by more than 3,500 tonnes annually.
• Investment in renewable energy: dnata continues to invest in renewable energy across its facilities, including the installation of solar photovoltaic systems and the adoption of renewable electricity tariffs. In the financial year 2025–26, its onsite solar systems generated 5,126 MWh of electricity, while a further 24,564 MWh was sourced through renewable energy tariffs globally. As a result, renewables accounted for 15% of dnata's total energy consumption.
• Waste reduction and resource efficiency: dnata is focused on reducing material consumption and waste, increasing recycling and reuse, and advancing circular solutions across its operations. In the financial year 2025–26, 47% of waste generated across dnata's global operations was diverted from disposal.

This year’s ceremony also marked the launch of the UAE Companies for Good 2031 Strategy, a national framework designed to strengthen private sector contributions to advance the UAE's Impact Economy and further enhance the country's CSR, ESG and sustainability ecosystem.

For more information about dnata's and Emirates' sustainability initiatives, visit: 

https://www.dnata.com/en/sustainability/environmental-initiatives/
https://www.emirates.com/media-centre/connecting-tomorrow/

The award follows a competitive public tender by the airport operator and enables dnata to continue providing high-quality ground handling services at AMS for the next seven years, as Schiphol moves into the next phase of its ground handling operations.

dnata has been serving airline customers in Amsterdam for more than a decade, providing passenger, baggage, ramp and cargo services to a diverse portfolio of major international carriers and specialist operators. The company currently supports more than 20 passenger and cargo airlines at Schiphol, with a team of over 1,200 employees handling approximately 500,000 tonnes of cargo and around 16,000 flights each year.

Thiemo van Spellen, Managing Director, dnata Netherlands, said: “We are proud to continue our ground handling operations at Amsterdam Schiphol. This award reflects the trust placed in our people, our operational capabilities and our commitment to delivering safe, reliable and consistent services for airlines and passengers.

“Schiphol is a critical hub in European aviation, and this is an important moment for the airport’s ground handling community. We look forward to continuing our close collaboration with Schiphol, our airline customers, employees, unions and industry partners as the airport enters its next phase. Together, we remain focused on supporting smooth operations, high service standards and a resilient operating environment.”

With the seven-year license secured, dnata is well positioned to build on its existing operations at Schiphol, deepen customer partnerships and pursue new growth opportunities. The company’s dedicated local team will work closely with Schiphol and airline partners throughout the transition into the new license period.

The renewed mandate also highlights dnata’s broader commitment to Amsterdam and the Netherlands, where the company continues to invest in its people, infrastructure and operational capabilities. This includes dnata Cargo City Amsterdam, one of the largest facilities of its kind, with an annual capacity of 600,000 tonnes and representing a €70 million investment. The facility forms part of dnata’s long-term plans at Schiphol, alongside continued investment in ground support equipment, environmental management, operational excellence and customer partnerships.

Amsterdam remains a key station in dnata’s European network. Across the Netherlands, dnata combines local expertise with the scale, systems and standards of a global aviation services provider, supporting customers across passenger, ramp and cargo operations at Schiphol.

Globally, dnata provides ground handling, cargo, travel, catering and retail services in 37 countries across six continents. In the financial year 2025-26, dnata’s customer-oriented teams handled 888,793 aircraft turns and moved 3.2 million tonnes of cargo.

By unifying commercial cruise leadership across its destination management brands, dnata Travel Group aims to provide cruise partners with more coordinated support across multiple ports, simplified communication, greater consistency in delivery, and enhanced commercial value across the network.

In his expanded role, Materi will work closely with cruise operators and relevant authorities to help restore cruise itineraries in the Middle East, while optimising dnata’s cruise business worldwide.

Sebastien Doussin, Senior Vice President – Global Travel Services & Destination Management, dnata Travel Group, said: “Cruise tourism is entering an extraordinary phase of growth, even as parts of the industry continue to adapt to evolving global conditions.

“Cruise lines are increasingly looking for partners who can deliver consistency, scale, and exceptional service across multiple ports. By bringing our regional cruise teams under one commercial strategy, we’re strengthening our ability to support our partners end‑to‑end – from shore excursions to ground handling – and ensuring travellers enjoy a seamless experience at every destination.

“I wish Alvin every success in his new role and look forward to seeing him further strengthen our cruise business across the group.”

A seasoned leader with global cruise expertise

With more than 30 years of experience in the global cruise sector, Materi brings extensive operational expertise and long‑standing relationships with major cruise lines. He has played a key role within Destination Asia, where he supported the expansion of cruise operations across Singapore, Malaysia, Japan, and South Korea, and led the launch of Expeditions by Destination Asia, serving one of the industry’s fastest‑growing segments.

Arabian Adventures and Destination Asia: enhanced focus on cruise operations

As part of its broader strategy, dnata Travel Group has consistently enhanced its cruise offering across its brands.

In recent years, Dubai has seen a strong rise in cruise arrivals through the rapidly expanding Dubai Harbour, where Arabian Adventures delivers shore excursions – including its award‑winning desert and city experiences – for thousands of visitors each season.

Destination Asia recently expanded into South Korea with a new office supporting cruise and MICE growth. The business also launched Expeditions by Destination Asia in 2025 in response to rising demand for small‑ship and expedition cruising, strengthening its leadership across the region.

Operational continuity across destination brands

In Dubai, Sebastien Garcia, Vice President of Arabian Adventures, and Ben Smith, Head of Operations, will continue to oversee cruise and ground operations. Oana Jianu, Karla Cervantes and the Dubai-based cruise team report directly to Ben, ensuring continuity and operational strength.

In Asia, Matt Smith, CEO of Destination Asia, will continue to work closely with Alvin Materi and the established in‑country cruise managers to ensure seamless, consistent operational delivery across all destinations.

For more information on Arabian Adventures and Destination Asia’s cruise handling divisions, visit www.arabian-adventures.com and www.destination-asia.com.

Demand for overseas travel is being fuelled by a mix of Indian Ocean beach escapes and long-haul destinations. The entry of Canada, Australia, Japan and the United States into this summer’s top 10 reflects a growing appetite for longer, experience-led holidays, as UAE travellers show an increasing willingness to explore further afield.

Meerah Ketait, Head of Retail and Leisure UAE at dnata Travel, said: “International travel is proving more popular than ever this summer, with nine in 10 hotel bookings made for overseas destinations. While traditional favourites such as the Maldives, Thailand and Mauritius continue to attract strong demand, we are also seeing rising interest in long-haul travel as customers seek new destinations and more experience-driven holidays.

“UAE staycations remain an important segment of the market, particularly for short weekend getaways, with Dubai, Abu Dhabi and Fujairah among the most popular domestic destinations this summer.

“Internationally, travellers are staying for an average of around five nights, with long-haul trips often extending beyond this. Demand for four- and five-star properties remains particularly strong, with average booking values up approximately 16% year-on-year.”

dnata Travel’s experts continuously monitor evolving travel trends and leverage long-standing global partnerships to secure exclusive rates, value-added benefits, and curated holiday options for UAE customers. The agency’s summer campaign spotlights last-minute escapes to trending beach and city destinations worldwide.

dnata Travel’s featured summer 2026 holiday offers:

Maldives
Stay three nights at the 5-star Kagi Maldives Resort & Spa with dnata Travel in a Lagoon Pool Villa, with a complimentary full board upgrade, 45% savings on your stay, kids stay free, return speedboat transfers, and return flights, from AED 7,055 per adult.

Thailand
Stay three nights at the 5-star Mida Grande Resort Phuket with dnata Travel in a Deluxe Room Ocean View on Half-Board basis, with 50% savings on your stay, 40% savings on dining, kids stay free, and return flights, from AED 4,775 per adult.

Seychelles​​
Stay three nights at the 5-star Niva Labriz Seychelles with dnata Travel in a Garden Villa with breakfast daily, 30% savings on your stay, kids stay and eat free, and return flights, from AED 7,685 per adult. 

Mauritius
Stay three nights at the 5-star Long Beach, a Sunlife Resort, Mauritius with dnata Travel in a Junior Suite on Half-Board basis, with 35% savings on your stay, kids stay free, and return flights, from AED 6,085 per adult.

Istanbul
Stay three nights at the 5-star Hilton Istanbul Bomonti Hotel & Conference Center with dnata Travel in a Guest Room with breakfast daily, and return flights, from AED 3,250 per person.

To explore more trending destinations from the UAE with dnata Travel, visit www.dnataTravel.com. For more travel advice and inspiration, contact the dnata Travel experts via call or WhatsApp on 800 DNATA (36282), on social media @dnataTravel, email holidays@dnatatravel.com, or visit a dnata Travel retail outlet, with stores located across the UAE.

Under the new agreement, dnata will support Air Macau’s daily operations in Singapore, producing an estimated 54,000 meals annually across business and economy cabins.

With the addition of Air Macau, dnata now caters for all Air China Group airlines operating in Singapore – Air China, Shenzhen Airlines, Shandong Airlines and Air Macau – handling a combined 5,100 flights and 580,000 meals per year for the group at Changi.

The milestone builds on a well-established relationship, with dnata supporting Air China for over 20 years, alongside nearly a decade of partnerships with Shenzhen Airlines and Shandong Airlines in Singapore.

Matthew Igo Ball, Managing Director, dnata Catering & Retail Singapore, said: “Welcoming Air Macau into our portfolio further strengthens our long-standing partnership with the Air China Group in Singapore. We support the group’s full network at Changi Airport, delivering more than half a million meals annually across its operations.

"This scale reflects the trust our partners place in our teams, and our ability to deliver consistent, high-quality inflight dining at pace. As we continue to grow with our airline customers, our focus remains on operational excellence and menus that meet the evolving expectations of international travellers.”

Operating from its 23,000-square-metre facility at Singapore Changi Airport, dnata Catering & Retail Singapore delivers inflight dining and retail solutions at scale, producing approximately 6.5 million meals annually for more than 30 airline customers. The operation is supported by a team of over 500 employees, combining culinary expertise with operational reliability to serve a diverse portfolio of international carriers.

4^th June 2026, Dubai, UAE: dnata Travel Group has announced the appointment of Maura Geertsma as its new Divisional Vice President, Corporate Travel. The newly created role strengthens the company’s ability to meet global demand for strategic corporate travel solutions.

Based in Dubai, Maura will oversee dnata Travel Management – the Group’s corporate travel business – working closely with its regional leadership across the UAE, Saudi Arabia, Bahrain, Oman, and Iraq to enhance service excellence, strengthen market positioning, and drive the next phase of strategic growth. She brings more than 20 years of international experience across the travel, hospitality, and mobility sectors, leading commercial, customer, and partner functions across EMEA, APAC, and the Americas, with a consistent record of linking commercial strategy to long‑term value.

dnata Travel Management delivers end-to-end, traveller-centric programmes powered by advanced technology and regional expertise. As traveller expectations evolve toward more purposeful, premium, and flexible ‘bleisure’ travel, the company is enhancing its offering through digitised, data-led programmes and real-time duty of care.

John Bevan, CEO of dnata Travel Group, commented: “We are delighted to welcome Maura to the dnata Travel Group Executive Team. Maura’s global perspective and people‑first leadership will help us scale technology‑driven programmes, from online booking tools and virtual payments to real‑time visibility, while continuing to support our busiest routes within the GCC and globally.”

“I’m honoured to join dnata Travel Group,” added Maura. “My focus is to keep the traveller at the centre, raise the bar for premium and executive journeys, and deliver measurable value for our clients. I look forward to partnering with our customers and teams as we build the next phase of sustainable, connected, end-to-end corporate travel.”

As a leading corporate travel provider in the Middle East, dnata Travel Management delivers a comprehensive suite of travel programme solutions built around traveller needs. Backed by dnata Travel Group’s global platform, the business combines advanced technology, expert service, and strong supplier partnerships to support organisations across the region. Find out more at www.dnata.com/travel.

As part of the agreement, dnata will support Silk Way Group’s twice-weekly freighter services at SIN. The operation is expected to handle more than 15,000 tonnes of cargo each year, including general freight, temperature-sensitive goods and specialised shipments such as oil and gas, aviation and aerospace equipment.

The contract was awarded following a highly competitive tender process, reinforcing dnata’s position as a trusted cargo partner in one of Asia’s most dynamic air freight markets.

Tom Alwyn-Jones, Managing Director of dnata’s Airport Operations unit in Singapore, said: “This agreement reflects the strength of our operations in Singapore and our ability to support freighter carriers in a fast-paced and highly coordinated hub, working closely with partners across the Changi Airport community – something our team here takes real pride in.

For us, it’s about delivering consistent, reliable handling on the ground – ensuring aircraft turnarounds, cargo flows and service standards are maintained, even as operational demands continue to increase. That comes down to having the right teams, processes and systems in place locally, working together to keep operations running smoothly at scale.”

This latest agreement builds on dnata’s longstanding relationship with Silk Way Group across multiple international markets, where it already supports Silk Way West Airlines’ operations at scale – handling more than 1,000 flights and significant cargo volumes each year. More recently, the partnership has extended to a joint venture to develop an aviation services hub in Azerbaijan.

Onno Pietersma, Chief Operating Officer of Silkway West Airlines, said: “Reliable ground and cargo handling is critical to maintaining efficient freighter operations, particularly in major transit hubs such as Singapore.

With dnata’s support on the ground, we are well positioned to maintain high operational standards and continue delivering dependable service across our network.”

Across its network, dnata has been investing in digital systems, automation and operational processes aimed at improving visibility, control and throughput in cargo handling. These include advanced cargo management systems, data-led planning tools and modern weight and dimensioning technology, alongside ongoing upgrades to ground support equipment.

These capabilities, combined with dnata’s strong safety performance and customer-focused approach, enable the company to deliver efficient, reliable and scalable cargo solutions tailored to the evolving needs of airline partners.

In Singapore, dnata provides a full suite of its aviation services at SIN, supporting over 30 airline customers and handling approximately 250,000 tonnes of cargo annually. The team manages about 22,000 flights per year and employs more than 1,500 people, playing a key role in dnata’s Asia-Pacific network.

Globally, dnata delivers reliable and safe ground handling and cargo services at more than 90 airports across 16 countries. In the financial year 2025-26, dnata’s customer-oriented teams handled over 888,000 aircraft turns and moved 3.2 million tonnes of cargo.

Emirates is the world’s most profitable airline in the 2025-26 reporting period.

For the financial year ended 31 March 2026, the Emirates Group reported:

• record profit before tax (PBT) of AED 24.4 billion (US$ 6.6 billion), up 7% from last year, and a PBT margin of 16.2%
• record revenue of AED 150.5 billion (US$ 41.0 billion), up 3% over last year’s results
• record level of cash assets at AED 59.6 billion (US$ 16.2 billion), up 12% from last year
• EBITDA of AED 41.1 billion (US$ 11.2 billion), reflecting its strong operating profitability.

dnata delivered solid growth and performance across its business units, reporting:

• record profit before tax (PBT) of AED 1.6 billion (US$ 437 million), up 2% from last year, and a PBT margin of 6.8%
• record revenue of AED 23.6 billion (US$ 6.4 billion), up 12%
• strong cash assets of AED 4.7 billion (US$ 1.3 billion), up by 28%.

Emirates retains its place as the world’s most profitable airline, reporting:

• record profit before tax (PBT) of AED 22.8 billion (US$ 6.2 billion), up 7% from last year, and a PBT margin of 17.4%
• record revenue of AED 130.9 billion (US$ 35.7 billion), an increase of 2% over last year
• highest-ever level of cash assets at AED 54.9 billion (US$ 15.0 billion), 10% higher compared to 31 March 2025.   

The Group declares a dividend of AED 3.5 billion (US$ 1.0 billion) to its owner, the Investment Corporation of Dubai (ICD). 

The UAE corporate tax rate applied to the Emirates Group increased from 9% to 15% this year, due to the adoption of Pillar Two tax rules in the UAE. After accounting for the tax charge, the Group’s profit after tax is AED 21.0 billion (US$ 5.7 billion), up 3% from 2024-25.

His Highness Sheikh Ahmed bin Saeed Al Maktoum, Chairman and Chief Executive, Emirates airline and Group said: “These outstanding results, despite significant challenges in the last month of our financial year, reaffirm the strength and resilience of the Emirates Group’s business model, which is rooted in safety, excellence, innovation, people and partnerships.

“For the first 11 months of 2025-26, the picture across the Group was very positive. Strong demand for our products and services was driving revenue, and we were achieving healthy margins thanks to our sustained investments in product, people, technology and brand. Month after month, we were surpassing our targets.

“On 28 February, military activity massively disrupted global commercial air traffic in the Gulf region, including in the UAE. Emirates and dnata quickly mobilised to support our people and affected customers, protect our assets, and ensure business continuity.

“We are fortunate to be based in Dubai, where years of infrastructure investments and a cohesive aviation ecosystem has enabled the government to quickly secure safe corridors for commercial flights. Emirates and dnata have since gradually restored operations at DXB. Although we are still operating at a lower passenger capacity than pre-disruption, cargo operations have ramped up to support the movement of essential goods into and through the UAE.”

HH Sheikh Ahmed added: “The Emirates Group has navigated crises and disruptions before. Each time, we placed our focus on our customers and our people, and each time, we have bounced back stronger.  

“Our people are a big part of our success, enabling us to respond with agility in a dynamic operating environment. I’d like to thank all our employees – they have truly exemplified the qualities that set the Emirates Group apart during testing times.

“I am grateful to HH Sheikh Mohamed bin Rashid Al Maktoum, and his sons HH Sheikh Hamdan and HH Sheikh Maktoum, for their stewardship of Dubai and unshaken support for aviation - the Emirates Group is proud to contribute to Dubai’s strategy under their leadership. Also, a big thank you to all our ecosystem partners who keep global aviation moving. Their collaboration and solidarity are invaluable and reflect the spirit of partnership that is central to how the Emirates Group operates.”

In 2025-26, the Group collectively invested AED 17.9 billion (US$ 4.9 billion) in new aircraft, facilities, equipment, and the latest technologies to support its growth plans.

The Group’s total workforce grew by 8% to 130,919 employees, as Emirates and dnata continued recruitment activity around the world to support its expanding operations and boost its future capabilities. The Group’s UAE national workforce also grew to surpass 4,000, showing the success of its programmes to attract, grow and retain local talent.

Commenting on the outlook for 2026-27, Sheikh Ahmed said: “Right now, military activities between the US, Israel and Iran are paused under a ceasefire agreement. We hope for a clear resolution to the hostilities soon, and a return to market stability. But in the meantime, we are not sitting on our hands. 

“From a fuel perspective, Emirates is well-hedged until 2028-29; and we have worked with our suppliers to secure the volumes required to support our current operations and our scaling up to pre-disruption levels. At dnata and across the Group, our business streams, scale, portfolio mix, and years of investments give us the resilience and agility to address any near-term challenges.

“The Emirates Group enters 2026-27 with very strong cash reserves, which enable us to progress with our plans to strengthen our business without knee-jerk cost control measures. Our aircraft deliveries and retrofit programme will continue apace, as well as our planned investments in new facilities and equipment. Emirates and dnata will stay focused on offering industry-leading products and customer experiences, differentiating ourselves on the global stage, attracting the best talent, and delivering value to the communities we serve.

“Our fundamentals are strong. The Emirates Group’s proven business model is unchanged.  Dubai’s place at the nexus of global commerce, trade and travel flows is unchanged. Our ambition to be the best in the world, and to be of service to the world, is unchanged.”

dnata performance

dnata increased its profit before tax by 2% to AED 1.6 billion (US$ 437 million) in 2025-26, with all business divisions reporting a solid performance, and notable contributions from its airport operations and catering and retail divisions. dnata’s profit after tax stood at AED 1.3 billion (US$ 367 million), a 4% decrease, which is primarily due to a higher UAE tax rate applied in 2025-26.

dnata's total revenue increased by 12% to hit a new record of AED 23.6 billion (US$ 6.4 billion), driven by increased flight and travel activity across the world, particularly in its major markets: Australia, Europe, the UAE, UK, and US.

dnata’s international businesses account for 77% of its revenue, up 2% points from the previous year.

Growing its future capabilities and capacity to meet customer needs, dnata’s investments in 2025-26 amounted to AED 858 million (US$ 234 million). Significant investments during the year included: new catering facilities in Perth and Western Sydney, a new cargo facility in Amsterdam, and new electric and hybrid ground support equipment for its airport operations as part of its environmental strategy.

dnata also acquired Wymap Group, an air cargo trucking specialist in Australia and New Zealand; and a 7% stake in WonderMiles, a New Distribution Capability (NDC)-enabled booking platform to strengthen our corporate and business travel offering.

dnata continued to actively manage its diverse portfolio of business interests in line with its corporate strategy. This year, dnata disposed of its 75% stake in Super Bus, which operates sightseeing tours in the UAE; and in Germany, it exited cargo operations in Cologne/Bonn.

In 2025-26, dnata’s operating costs increased by 13% to AED 22.1 billion (US$ 6.0 billion), in line with expanded operations in its Airport Operations, Catering & Retail, and Travel divisions.

dnata’s cash balance increased by AED 1.0 billion to AED 4.7 billion (US$ 1.3 billion), primarily due to operating cash flow. The business saw a positive operating cash flow of AED 2.4 billion (US$ 658 million) in 2025-26, reflecting healthy revenue contributions from its business divisions.

Revenue from dnata’s Airport Operations, including ground and cargo handling increased to AED 11.2 billion (US$ 3.1 billion).

The number of aircraft turns handled by dnata globally grew by 12% to 888,793; and cargo handled increased by 2% to 3.2 million tonnes, reflecting new contracts won, and increased flight activity by dnata’s airline customers across markets, particularly in its international operations.

This year, dnata announced a joint venture agreement to launch ground handling and cargo operations in Azerbaijan when the new Alat International airport opens in late 2027.

In Amsterdam, dnata opened a new and fully automated cargo facility, one of the largest of its kind with an annual capacity of 600,000 tonnes, representing a €70 million investment.

In Italy, dnata integrated all its ground operations under its brand and business organisation after fully acquiring its local subsidiary. It also committed a further €20 million to procure modern ground service equipment (GSE) in Rome, and €25 million to build a new cargo facility in Milan. In Manchester, dnata launched its signature marhaba meet-and-greet services.

dnata’s Catering & Retail business accounted for AED 8.1 billion (US$ 2.2 billion) of dnata’s revenue, up by 13%, reflecting the success of its strategy to focus its service portfolio on strategic customer segments. The inflight catering business uplifted 115.3 million meals to airline customers, a 1% increase from last year.

The division won 22 contract renewals and 13 new customers in 2025-26, including a 5-year agreement to manage Aer Lingus’ inflight retail programme. It also expanded into Indonesia via a long-term management contract to provide expert catering support at Denpasar International Airport. 

Revenue from dnata’s Travel Services division grew by 5% to AED 4.1 billion (US$ 1.1 billion), with strong contributions from its UK travel business and Destination Asia. 

Total transaction value (TTV) of travel services sold increased by 3% to AED 10.1 billion (US$ 2.7 billion), reflecting the division’s ability to deliver relevant B2B and B2C travel products across customer segments globally.

Throughout the year, the Travel division continued to strengthen its product portfolio, expand its partnerships and products for B2B and B2C customers, and enhance its technology to better serve customers and optimise operations. Notably, in 2025-26, Imagine Cruising officially launched in the US; Destination Asia introduced a specialist service for expedition cruising, and its Events and Cruise Asia brands opened a new office in Seoul; and dnata Representation Services launched a new B2B online booking portal for its GSA products for travel trade partners.

In the UAE, dnata Travel signed on new corporate clients and new airline GSA contracts; while Arabian Adventures launched Nomad Garden, a new luxury desert experience, and enhanced its presence in Oman with bespoke itineraries.

In the UK, after completing a strategic review of its travel businesses, dnata announced the divestment of its online travel brands - Travel Republic and Netflights.

Emirates performance

Emirates’ total passenger and cargo capacity grew 1% to 60.6 billion ATKMs in 2025-26.

During the year, Emirates launched four new destinations – Da Nang, Hangzhou, Siem Reap and Shenzhen; and added services to existing destinations to meet customer demand. By 31 March, Emirates’ global network spanned 152 cities in 80 countries. Emirates also grew its partnerships to 32 codeshare and 117 interline partners, providing customers smooth access to over 1,700 cities beyond its network.  

Emirates grew its passenger fleet with the delivery of 15 Airbus A350 aircraft this year, enabling the airline to offer even more customers its latest products, including the popular Premium Economy Class and a new-generation inflight entertainment system. By 31 March, Emirates had 19 A350s in its fleet flying to 21 destinations.

Total fleet count at year end was 277 units, with an average fleet age of 10.8 years. 

At the 2025 Dubai Airshow, Emirates announced further fleet investments worth US$ 41.4 billion at list prices – for 65 more Boeing 777-9s and 8 more A350-900 aircraft. At 31 March, Emirates’ order book had 367 aircraft, comprising of: 54 A350s, 270 Boeing 777x, 35 787s, and 8 777Fs, with deliveries scheduled through to 2038.

By strategically deploying capacity to serve surging demand across markets, Emirates’ total revenue for the financial year increased 2% to AED 130.9 billion (US$ 35.7 billion). Currency fluctuations in some of the airline’s major markets positively impacted the airline’s profitability by AED 332 million (US$ 90 million).

Emirates’ strong commercial performance delivered an operating cash flow of AED 32.0 billion (US$ 8.7 billion) in 2025-26 – this enables the airline to sustain its business growth plans.

Total operating costs increased by 2% from last financial year. Fuel and employee cost were the airline’s two biggest cost components in 2025-26, followed by cost of ownership (depreciation and amortisation). Fuel accounted for 29% of operating costs compared to 31% in 2024-25. The airline’s fuel bill decreased slightly to AED 31.2 billion (US$ 8.5 billion) compared to AED 32.6 billion (US$ 8.9 billion) the previous year, as lower average fuel price (down 7%) offset a higher uplift of 1% from increased flying.

Due to strong travel demand across market segments, and the airline’s ability to earn customer preference through its strong network, high quality products and services, Emirates hit a new record profit after tax of AED 19.7 billion (US$ 5.4 billion), exceeding last year’s AED 19.1 billion (US$ 5.2 billion) result with an outstanding net profit margin of 15.0%. This is the best profit performance in the airline’s history, and in the airline industry for the reporting year 2025-26.

Emirates carried 53.2 million passengers (down 1%) in 2025-26, with seat capacity down by 1%. The airline reports a Passenger Seat Factor of 78.4%, a marginal decline from 78.9% last year. Passenger yield was higher by 4% at 38.1 fils (10.4 US cents) per Revenue Passenger Kilometre (RPKM).  

Emirates continued to invest in delivering ever better customer experiences. In November, the airline announced a deal with Starlink to equip its fleet with high-speed Wi-Fi. Emirates quickly rolled out Starlink deployment, and by 31 March, 21 aircraft were already fitted and offering best-in-sky connectivity to customers, with more to follow.

During the year, the airline’s US$ 5.0 billion retrofit programme continued at pace. To date, 91 aircraft (out of 215 units earmarked) have completed a full cabin refresh, to feature Emirates’ latest inflight products including the popular Premium Economy seats.

On ground, Emirates First - a new exclusive check in lounge dedicated to First Class customers and Skywards Platinum members was opened at Emirates Terminal 3 in Dubai; complimentary Chauffeur Drive services for First and Business Class customers were introduced in Tokyo Narita and Kansai International, and complimentary bus services for Economy Class customers in Clark.

Emirates launched a new “Accessible and Inclusive Travel Hub” on emirates.com to help travellers with varying accessibility requirements plan their journey. It also introduced new onboard sensory products and fidget toys for children and adults, and organised “travel rehearsals” at dozens of airports around the world to help ease travel anxiety for children with autism and their families.

This year, Emirates signed an agreement with Dubai Investments Park to secure a site for Emirates’ Cabin Crew Village, a multi-billion dirham residential community for 12,000 crew when completed; opened a new flight crew training centre to support the airline’s fleet growth; and launched the Emirates Centre of Hospitality to provide world-class hospitality training for its 25,000-strong cabin crew.

Emirates Skywards marked its 25-year anniversary with a high-visibility campaign and enhanced reward opportunities for members during the year. Highlights included: offering Classic Rewards redemptions on all flydubai flights in all cabins; Classic Rewards and Upgrade Rewards redemptions in Emirates Premium Economy; and the charity auction of 7 rare Skywards membership numbers with Platinum tier status.

Emirates SkyCargo delivered an outstanding year, carrying 2.4 million tonnes of goods around the world, up 3% from the previous year.

The delivery of 5 new Boeing 777 freighters during the year enabled the division to grow its freighter capacity by 13%.

Emirates SkyCargo reported a solid revenue of AED 16.2 billion (US$ 4.4 billion), contributing 12% to Emirates’ total revenue. Cargo yield per Freight Tonne Kilometre (FTKM) decreased by 3%, due to market pressure, and the impact of tariffs on trade particularly in eCommerce.  

Overall, Emirates SkyCargo’s performance reflects the division’s ability to win customer preference through its suite of specialist logistics solutions, the power of Emirates’ global network, Dubai’s world-class intermodal logistics capabilities, and its ongoing investments in digital technology, infrastructure, and products.

During the year, SkyCargo expanded its freighter network to 44 points with the addition of Bangkok, Budapest, Liege, and Tokyo Narita; added frequency to existing freighter routes; and grew its trucking network.

The division continued its strategy of offering tailored cargo solutions as a key differentiator and value proposition. This year, it launched Emirates Courier Express – an innovative door-to-door cross border delivery solution; and a new Aerospace and Engineering suite of specialist services to transport time-critical components for the aviation, engineering, defence and space industries.

At the end of March, Emirates’ SkyCargo’s total freighter fleet stood at 13 Boeing 777Fs, with 8 more units pending delivery.

In addition to 20 new aircraft deliveries during the year, Emirates also bought out 29 A380s and 5 Boeing 777s at the end of their leases. To support the fleet programme, Emirates raised AED 10 billion in aircraft financing via local and international markets, including Japanese operating leases, insurance‑backed financing, French Tax Lease and Export Credit Agency–backed structures. 

With a strong cash balance and operating cash flow, Emirates fully met all contracted obligations during 2025-26, including aircraft pre-delivery payments and financing liabilities as they become due, utilising our cash reserves which stood at AED 54.9 billion (US$ 15.0 billion) as of 31 March.

Emirates continued to deploy simple forward contracts to hedge against Brent crude oil and refining margins; and used long-term interest rate hedges to mitigate the impact of interest rate fluctuations. With significant currency exposure due to its global presence, Emirates continued to manage foreign exchange rate risk through currency options, forward contracts, and natural hedges. Its systematic approach ensures cash flow predictability against volatile market shifts, reinforcing financial stability.

Under Emirates Group companies and subsidiaries, Emirates Flight Catering (EKFC) and MMI/Emirates Leisure Retail (ELR) reported notable contributions in 2025-26.

EKFC grew revenue from external customers by 12% to AED 1.2 billion (US$ 329 million), uplifting 16.2 million meals during 2025-26 for its 100+ airline customers in Dubai, and winning catering contracts for complex, large-scale global events such as the Dubai Airshow and Dubai Rugby Sevens. 

MMI/ELR posted a revenue of AED 2.9 billion (US$ 803 million), down 5% due to a challenging market for its international business, and the rollback of the municipality tax waiver in the UAE. During the year, ELR acquired the remaining 25% stake in Air Ventures LLC, securing full ownership of the entity which operates airport retail and F&B outlets in the US. ELR & MMI also opened new locations across its F&B portfolio, expanded partnerships with homegrown brands, and strengthened its digital platforms to improve customer service and engagement.

Sustainability

The Emirates Group continued to invest resources, and work with partners to reduce its impact on the environment and grow engagement with communities.

Highlights of the Group’s environmental initiatives in 2025-26 include:

• Emirates signing an MoU with ENOC Group to explore the supply of sustainable aviation fuel (SAF) at Dubai’s airports; and a joint research initiative with Dubai Air Navigation Services (DANS) and Thales to reduce arrival holding patterns, improve UAE airspace efficiency, and optimise fuel consumption.
• Emirates joining the Aviation Circularity Consortium to advance circular economy initiatives in aviation.
• Emirates Flight Catering commissioning a large-scale biodigester to reduce waste to landfill and CO₂ emissions by 2,000 tonnes annually; Alpha Catering in Sharjah redirecting used coffee grounds from its airport F&B outlets for composting; and dnata Travel partnering with sustainability platform Reloop to divert over 500kgs of food waste from landfills each month.
• The continued review and procurement of electric, hybrid, or emissions-efficient options for the Group’s massive fleet of ground equipment and road vehicles across business divisions notably - dnata’s airport and catering operations, Emirates SkyCargo and Emirates Flight Catering.
• Emirates announcing an additional AU$ 50 million investment in the luxury Emirates Wolgan Valley resort, located on a 7,000-acre conservancy in Australia’s Greater Blue Mountains World Heritage area.
• Emirates and Wimbledon partnering with 4 Wildlife Trusts in the UK to launch “Championing Nature”. This multi-year, multi-million-pound initiative aims to give disadvantaged children and youth in urban communities more access to nature.

Highlights of the Group’s community engagement initiatives in 2025-26 include:

• The Emirates Airline Foundation continuing its work with social entrepreneurs and NGOs to provide disadvantaged children with education, shelter, food and medical services. This year, the Foundation supported 13 active projects around the world and provided over 500 flight tickets for medical missions.
• Emirates expanding joint programmes with its sponsorship partners to help more underprivileged youth benefit from sports. Key initiatives this year include: the Emirates-funded Force for Good programmes in the US and Australia which unlock access to tennis for kids and young people in communities; and projects with NBA Cares to refurbish youth recreational and community learning spaces in the US.
• Numerous employee-led initiatives around the world, conducted via the dnata4good platform, to benefit charities, underprivileged individuals, and local communes. Highlights this year include: the donation of nearly 68,000kg of food in Australia to food rescue charities; the donation of a Braille embosser to help visually impaired children in India access vocational training; and the donation of beds to a project in Rome that provides shelter to migrants and homeless individuals in vulnerable situations.
• During Ramadan in the UAE, dnata raised over AED 80,000 and provided over 500 volunteers and 5,300 meals to support the Dubai Charity Association. MMI raised over AED 250,000 for Al Jalila Foundation and worked with them to distribute 15,000 meals.

More details on the Group’s environmental, social and governance initiatives can be found in the full 2025-26 Emirates Group Annual Report.

The 2025-26 Annual Report of the Emirates Group – comprising Emirates, dnata and their subsidiaries - is available at: www.theemiratesgroup.com/annualreport. 

US$ figures are converted at 1US$ = 3.67AED and are based on the AED figures rounded off in millions.

dnata will operate from a 5,000 sqm warehouse facility within WSI’s 24-hour Cargo Precinct, supported by an additional 4,000 sqm of surrounding land. The airport will deliver the site as a cold shell, with dnata undertaking a full operational fit-out of the terminal, including critical infrastructure and the installation of a semi-motorised materials handling system.

Approximately A$6 million of the investment will be allocated to specialised equipment and technology to ensure scalable, efficient and future-ready cargo operations, including capabilities to support specialised cargo such as pharmaceuticals and other time- and temperature-sensitive shipments.

Freighter operations are scheduled to commence in July 2026, ahead of the airport’s full passenger opening later this year. 

The facility will handle up to 60,000 tonnes of cargo annually at maturity, strengthening capacity in New South Wales, which plays a central role in Australia’s air freight network. 

The new operation is projected to create approximately 50 direct roles in its initial phase, with further employment opportunities anticipated as volumes grow and operations expand. In addition to direct jobs, the facility will generate broader economic benefits across freight forwarding, logistics, ground handling and associated supply chain services in Western Sydney. 

Burt Sigsworth, Managing Director of dnata Airport Operations - Australia said: “Our investment in Western Sydney International reflects strong confidence in the region’s long-term economic trajectory and the critical role air freight plays in supporting Australian trade.”

“By establishing a purpose-built cargo facility from day one, we are strengthening supply chain resilience, supporting local industry and creating skilled employment opportunities in one of the country’s fastest-growing economic corridors.”

The development of dedicated cargo infrastructure at WSI is expected to enhance efficiency for airlines, freight forwarders and integrators, improving connectivity for time-sensitive and high-value goods moving through New South Wales. 

Simon Hickey, Chief Executive Officer of WSI, said dnata was a terrific addition to the airport’s premier 24-hour Cargo Precinct and would provide cargo and ground handling services for both international and domestic airlines, boosting the nation’s critical supply chains.  

“We’re thrilled to welcome dnata Cargo to WSI’s brand-new cargo hub, bringing its top-tier services for airlines and their customers and creating more meaningful job opportunities for workers across Greater Sydney,” he said.  

“Our purpose-built 24-hour Cargo Precinct will increase Sydney’s air cargo capacity and provide dedicated access via the upgraded Northern Road with close proximity to growing freight and logistics centres at Kemps Creek and the Aerotropolis. 

“Like everything at WSI, the Cargo Precinct is built for growth, and while we’re excited to open stage one and launch operations by the end of July, it also has capacity to expand significantly over the years ahead, in line with market demands.”  

Federal Minister for Infrastructure, Transport, Regional Development and Local Government Catherine King welcomed dnata Cargo and said the new freight operator will connect Western Sydney to the world, allowing us to move another 60,000 tonnes of cargo through Sydney’s new airport every year.

“Western Sydney is the logistics heart of NSW, and our new airport will work hand in hand with other Australian Government investments, like the Moorebank Intermodal Terminal, to get goods off planes and across the country quickly and efficiently,” she said.

“This airport is built to grow, which will give Australian businesses the capacity and ability to grow alongside it.”

WSI’s Cargo Precinct includes warehousing and will be capable of servicing eight wide-body aircraft at any one time and will open with capacity to handle at least 220,000 tonnes of freight a year. 

The announcement builds on dnata’s earlier commitment, through its Catering & Retail division, to invest in developing an advanced inflight catering centre within WSI’s Cargo Precinct. The new facility will be capable of producing up to three million meals annually, supporting airline partners operating at Sydney’s first 24-hour airport. 

dnata’s operations in Australia 

dnata has a long-established presence in Australia, operating across nine airports nationwide, where it provides cargo, ground handling, passenger services and inflight catering. The company supports more than 107,000 aircraft movements per year, and processes around 300,000 tonnes of cargo across its Australian network. Through its catering division, dnata produces and delivers more than 54 million meals annually for airline partners. 

Employing approximately 8,000 people across Australia, dnata plays a significant role in supporting aviation connectivity, trade flows and supply chain performance in one of the Asia-Pacific region’s most dynamic markets. The investments at Western Sydney International reinforce this long-term commitment to strengthening national infrastructure and supporting sustainable industry growth. 

Inspired by dnata’s catering facility in Melbourne, the microfarm enables culinary teams to cultivate selected herbs onsite for use in menu development. Since its introduction in 2025, the initiative has supported more than a dozen menu presentations and contributed to improved freshness, reduced waste, sustainability and enhanced menu creativity.

Herbs are harvested daily and incorporated into dishes served across 26 airline customers in Melbourne, highlighting how hyper‑local cultivation can deliver meaningful impact within large‑scale airline catering environments. Building on its success, dnata is set to expand the microfarm concept to additional catering facilities in 2026, including Brisbane, Sydney and Perth.

At WTCE, the live installation will feature a 96‑punnet microfarm cabinet, demonstrating how chefs integrate freshly harvested ingredients into menu design, with approximately 60 dishes already influenced by the initiative.

Robin Padgett, CEO of dnata Catering & Retail, said: “As passenger expectations continue to evolve, airlines are placing greater emphasis on freshness, creativity and inclusivity in onboard dining.

“Our presence at WTCE highlights how dnata is responding through initiatives such as our microfarm and the continued evolution of special meals, working closely with our partners to enhance both the quality and relevance of the onboard experience.”

Elevating special meals and passenger experience

Alongside the microgarden showcase, dnata will highlight its refined approach to special meals, reflecting growing airline focus on catering to diverse dietary, cultural and lifestyle requirements.

Special meals play an important role in shaping passenger perceptions of onboard dining and offer a valuable opportunity to enhance overall satisfaction. dnata currently supports 20 special meal categories.

At WTCE, visitors will experience a curated selection of dishes demonstrating culinary creativity, precision and the operational expertise required to deliver special meals consistently at global scale. Some dishes include:

• Slow cooked vegetable tagine, freekeh pilaf, preserved lemon and date chutney (VGML, VLML, MOML, HNML, NLML)*
• Crab ravioli with whipped ricotta, fennel salad and kombu beurre blanc (SFML, MOML)*
• Lemon Garlic and sumac chicken with green beans, braised puy lentils, macadamia dukkah and cherry tomato confit (HNML, MOML, DBML)*
• Sweetcorn panna cotta with charred corn, miso butterscotch and croute (VLMV, GFML, MOML)*

Integrated catering and retail solutions

dnata will also present elements of its onboard retail offering, highlighting how integrated catering and retail solutions can support airline differentiation and unlock ancillary revenue opportunities.

The company currently supports five major airline retail programmes globally, offering end-to-end programme management underpinned by market-leading data and analytics. dnata manages over US$200 million in retail stock through its strategic supply chain teams and powers more than 40 million transactions annually across its retail programmes.

Industry collaboration and engagement

Through its participation at WTCE, dnata aims to engage airline customers, suppliers and industry stakeholders in conversations around culinary innovation, personalisation and sustainability, while strengthening relationships across its global network.

WTCE: a leading global industry event

WTCE is the leading global event for the travel catering, onboard retail, and passenger comfort industries. In 2026, the event is taking place between 14-16 April in Hamburg, Germany.

Note to editors:

• VGML – Vegan meal
• VLML – Vegetarian lacto-ovo meal
• MOML – Muslim meal
• HNML – Hindi non-vegetarian meal
• NLML – No lactose meal
• SFML – Seafood meal
• DBML – Balanced diet meal
• GFML – Gluten intolerant meal

This milestone follows dnata’s full acquisition of its Italian ground services subsidiary, previously operating as Airport Handling, after progressively increasing its shareholding in recent years.

Strengthening presence in Rome and Milan

The integration builds on a series of recent developments that reinforce dnata’s long-term commitment to the Italian aviation market. In 2025, Airport Handling began operations at Rome Fiumicino Airport (FCO), extending dnata’s ground handling footprint beyond Milan’s Malpensa (MXP) and Linate (LIN) airports and nearly doubling its operations across Italy.

Most recently, dnata announced a €25 million investment to scale up cargo capacity in Milan through the development of an advanced new facility at Malpensa Airport. The project will create additional capacity for customers and support growth across Italy’s logistics ecosystem.

From strategic investment to full ownership

“This milestone reflects our long-term confidence in the Italian aviation sector,” said Clive Sauvé-Hopkins, dnata’s CEO - Airport Operations.

“From our beginnings in Dubai to our growing presence across Europe, dnata has consistently focused on delivering globally aligned services while maintaining a strong local approach. As demand continues to rise, we are investing in capacity, technology and talent to remain a trusted partner to airlines operating in Milan, Rome and beyond.”

dnata first entered Italy through a strategic investment in Airport Handling S.p.A., gradually increasing its stake to 70% before assuming full ownership in 2025. The completed integration positions Italy firmly within dnata’s network, enabling closer alignment with global systems, governance and operational processes.

A major European operation

dnata’s ground handling operations in Italy represent one of its largest presences in Europe. Its team supports around 150,000 flights annually and serves over 60 airline customers.

dnata’s Catering & Retail division also maintains a strong national presence, producing more than 7 million meals each year at 11 airports across Italy.

As a major employer, dnata currently employs over 5,000 people in Italy, contributing significantly to local economies. The upcoming Milan cargo facility will create an additional more than 150 new jobs with the company.

Part of a broader global expansion

Founded in Dubai in 1959, dnata has grown from a local provider into one of the world’s leading air and travel services companies. Today, dnata delivers air and travel servces at more than 120 airports worldwide.

Across Europe, dnata continues to strengthen its capabilities through targeted investment in major aviation hubs. Recent developments include advanced cargo infrastructure projects in Amsterdam and Zurich, expanding capacity and supporting increasing market demand. Combined with its growing presence in Italy, these initiatives reflect a coordinated strategy to build scale, resilience and service consistency across Europe’s key gateways.

Italy now represents a strategic pillar within dnata’s broader international expansion-underlining the company’s commitment to high-growth aviation markets and its focus on exporting operational expertise and service excellence developed in its home base.

dnata handled 56,000 tonnes of cargo in 2025, up nearly 4% year on year, reflecting sustained demand for quality cargo services and the need for expanded infrastructure at Zurich Airport.

A long-term investment in Zurich

Construction of the new dnata Cargo Centre is well advanced and forms part of dnata’s long-term investment in its Zurich operations. The facility is scheduled to open in early 2027.

Once operational, dnata’s annual cargo handling capacity in Zurich will increase by 50%, from 60,000 to 90,000 tonnes, marking a significant expansion of its operational capabilities at the airport.

The facility will include 8,330 square metres of warehouse space, of which 7,580 square metres will be dedicated to indoor cargo handling, complemented by 4,600 metres of covered outdoor handling areas. It will replace the existing Fracht West warehouse, originally built in the 1960s, which has reached the limits of its operational and expansion potential.

The new facility is being developed by Zurich Airport. Alongside the airport’s investment of more than CHF 40 million in the building infrastructure, dnata is committing approximately CHF 6 million to equip the site, including the installation of its modern ULD material handling system. The development supports rising demand across both general cargo and specialised products, including pharmaceuticals.

“The new dnata Cargo Centre represents a significant long-term investment in our operations at Zurich Airport,” said Willy Ruf, Managing Director, dnata Switzerland.

“Cargo operations at Zurich have evolved significantly over the past decade, with higher volumes, tighter turnaround expectations and a growing share of specialised shipments. This new facility allows us to rethink how cargo flows through the airport, from landside access to warehouse handling, in a way that better reflects how the market actually operates today.”

Designed for efficiency, safety and specialised cargo

The new facility has been developed with efficiency, safety and scalability at its core. Its layout will support streamlined cargo flows through two truck docks for ULD handling and 18 dock levellers, improving landside access and turnaround times, while increased storage capacity will allow dnata to manage higher volumes more effectively.

A dedicated 1,000-square-metre pharmaceutical handling area will support GDP-compliant operations, including temperature-controlled zones for both 2–8°C and 15–25°C cargo. An advanced ULD material handling system will streamline cargo flows, improve throughput and enhance operational control, while modern office spaces will enable closer collaboration between operational and administrative teams.

A phased transition with service continuity at the core

The move to the new cargo centre is being carefully managed through a phased approach to ensure continuity of service throughout the relocation period. Early access to the site will enable the development installation of specialised infrastructure in all handling areas, followed by the progressive handover of the warehouse and office spaces and the staged relocation of teams, ahead of the full transfer of cargo-handling activities from the existing Fracht West facility.

Strengthening dnata’s global cargo infrastructure

The Zurich expansion is part of dnata’s broader investment in cargo infrastructure across its global network. Recent milestones include the opening of its new cargo centre in Amsterdam, with further facility developments underway in Milan, Dubai and Erbil. These projects reflect dnata’s continued focus on building scalable, future-ready cargo operations in key logistics markets worldwide.

dnata in Switzerland

dnata maintains a strong operational presence in Switzerland, with ground handling and cargo activities at Zurich Airport (ZRH) and Geneva Airport (GVA). Across these locations, the company supports more than 40 airline customers and employs approximately 1300 people.

Globally, dnata delivers reliable and safe ground handling and cargo services at more than 90 airports across 16 countries. In the financial year 2024-25, dnata’s customer-oriented teams handled over 794,000 aircraft turns and moved 3.1 million tonnes of cargo.

Zanzibar, Tanzania, February 17, 2026: dnata has appointed Marwan Essa as Managing Director of its operations in Zanzibar, strengthening leadership in one of East Africa’s growing tourism and aviation gateways.

In his new role, Marwan will have full accountability for dnata Zanzibar’s business performance and development, overseeing ground handling and cargo operations while driving service excellence for airline customers and airport partners. His appointment also marks the first time an Emirati has been named to lead one of dnata’s international airport operations businesses.

Marwan’s appointment reflects a steady progression within dnata. Since joining the company in 2017, he has held a series of operational and performance-focused leadership roles between the UAE and Zanzibar, gaining broad experience across ground handling and airport operations. Most recently, he served as Head of Operations and Acting Managing Director in the East African outstation, supporting the business through a period of growth and increased activity.

Alexandra Doisneau, Regional Chief Executive Officer for Airport Operations in the Asia Pacific (APAC) and Middle East & Africa (MEA) regions, dnata, said: “Marwan’s journey within dnata demonstrates the strength of our internal talent pipeline. He brings a deep understanding of our operational standards and a clear focus on performance and partnership. We are confident he will continue to build on the strong foundations established in Zanzibar.”

dnata currently provides ground handling and cargo services to 27 airlines in Zanzibar, supporting approximately 5,700 flights annually. The operation assists more than 1.3 million passengers each year and handles around 6,000 tonnes of cargo. In addition, dnata’s airport hospitality brand, marhaba, operates in the country, offering lounge and signature meet-and-greet services that further enhance the passenger journey.

These services form a significant contribution to the wider aviation growth at Abeid Amani Karume International Airport, which now serves more than two million passengers annually and continues to expand as Zanzibar strengthens its position as one of East Africa’s leading leisure destinations and connectivity hubs.

Investing in Emirati leadership

Marwan’s appointment underscores dnata’s long-term commitment to nurturing Emirati talent and fostering an environment where high-performing leaders can progress into senior roles across its international operations. Today, more than 280 UAE Nationals work across dnata’s businesses, with over 100 serving in leadership positions – reflecting the company’s sustained investment in talent development and international exposure opportunities.

With a continued focus on safety, efficiency and service quality, dnata remains committed to supporting Zanzibar’s aviation growth and enhancing connectivity to global markets.

Dubai, UAE, February 13, 2026: dnata, a leading global air and travel services provider, has handled 227,530 kilograms of flowers in just five days at its dedicated facility at the Dubai Flower Centre (DFC), marking a significant surge in volumes ahead of Valentine’s Day.

Between 7–11 February 2026, dnata processed 274 shipments comprising more than 18,700 boxes of flowers, representing a significant uplift to a typical operating period. Operations peaked on 10 February, when the team handled 59,800 kilograms in a single day – more than double normal daily volumes.

The majority of inbound shipments originated from key flower-exporting markets including Columbia, Ecuador, Ethiopia, Kenya and the Netherlands. While hydrangeas, chrysanthemums and orchids featured prominently among inbound varieties, red roses remained the dominant trend, accounting for the largest share of seasonal demand.

dnata’s purpose-built perishables facility at the Dubai Flower Centre spans approximately 3,500 square metres and is equipped with advanced temperature-controlled zones, rapid airside transfer corridors, and specialised material handling systems designed to safeguard time- and temperature-sensitive cargo.

The site has the capacity to process up to 400,000 kilograms of perishables per day, supported by a team of more than 50 trained cargo professionals operating around the clock during peak periods.

Guillaume Crozier, dnata’s Chief Cargo Officer, said: “Valentine’s Day is one of the busiest periods of the year for flower logistics. Our team works closely with airline partners, exporters, freight forwarders, shippers and consignees to ensure shipments move swiftly and efficiently through Dubai, maintaining the highest standards of care for perishables.”

Dubai continues to serve as a strategic transit point for global flower flows, connecting growers in Africa, Europe and Asia with markets across the Middle East and beyond.

A new survey by the catering and retail arm of dnata, one of the world’s largest travel and aviation service providers, reveals that nearly half of UK passengers now put health and wellbeing at the heart of their inflight choices, signalling a shift towards lighter, more functional food in the skies.

According to the nationwide poll of 2,000 adults, 47% of UK flyers surveyed are/would be more conscious of wellness over indulgence when selecting meals and drinks onboard than they were five years ago. More than half (56%) want fresh, minimally processed ingredients, while 50% say airlines should offer low-sugar or low-carb options to better reflect modern eating habits.

From hydration-focused menus to immune-supporting snacks, travellers are bringing the same expectations they set for themselves at the start of the year into their time in the air.

Wellness takes off

Health and wellbeing are increasingly shaping how passengers approach flying, with inflight food and drink now seen as part of a broader self-care routine. This is reflected in what travellers want to see onboard, with 53% calling for more hydrating food and drink options such as electrolyte water and vitamin-infused beverages, 45% looking for more protein-rich meals, and 46% wanting low-calorie or portion-controlled meals.

The rise of the functional flyer

The appetite for functional nutrition is taking off. Nearly one in five passengers (19%) said they would pay extra for inflight meals or drinks that support gut health or immunity, while around 41% say they have already swapped alcohol for juices or vitamin-infused beverages when flying.1

Younger travellers are leading this shift, steering the inflight experience towards a balance of health and enjoyment – favouring protein-forward meals, plant-based dishes, and beverages designed to hydrate and revitalise.

“Inflight dining is evolving just as fast as the passengers it serves,” said Robin Padgett, CEO of Catering & Retail at dnata. “Passengers are paying more attention to how meals make them feel during a journey, and wellness is becoming part of what a good travel experience looks like.”

Raising the bar on inflight wellbeing

While 46% agree airline food has improved in recent years, 41% believe wellness options still lag behind, highlighting an opportunity for airlines to continue evolving their menus.

With the UK’s functional food market now valued at more than £1.6 billion, consumer expectations are rising beyond taste alone to include nutrition, transparency and provenance.

Airline meals are increasingly being judged through the lens of everyday eating habits. From gut-friendly kombucha to balanced grain bowls and protein snacks, passengers want inflight menus to reflect how they eat in real life.

The future of food in flight

As passenger expectations continue to change, inflight catering is being shaped by a growing focus on balance, freshness and function, alongside the operational demands of serving food at altitude and at scale.

In the UK, dnata Catering & Retail operates at significant scale, serving 22 airline customers and producing around 20.5 million meals annually. The business supports more than 1,000 flights a day, with meals prepared by a team of 225 UK-based chefs working across dnata’s catering facilities nationwide. This footprint places dnata at the centre of evolving inflight food trends, offering a real-time view of how passenger expectations around health and wellness are shaping airline menus.

Drawing on consumer insight and industry experience, dnata Catering & Retail works with airline partners to understand how these preferences are influencing menu development and onboard offerings.

“Our research backs what we’re hearing across the industry,” Padgett added. “Passengers are embracing lighter, fresher, more functional meals, and airlines are increasingly thinking about how inflight food fits into the wider travel experience.”

About the survey

The research was conducted by Censuswide, among a sample of 2,000 nationally representative respondents. The data was collected between 18.07.2025-21.07.2025. Censuswide abides by and employs members of the Market Research Society and follows the MRS code of conduct and ESOMAR principles. Censuswide is also a member of the British Polling Council.

From a single high-tech command centre, Dubai Police officers can now remotely operate and monitor six X-ray screening machines across dnata’s warehouse. Each device is connected to One Cargo, dnata’s digital cargo management system that automates key business and operational functions. This allows for instant data sharing, streamlined workflows, and faster decision-making.

“This project is a milestone in dnata’s journey towards smarter, more efficient cargo handling,” said Guillaume Crozier, dnata’s Chief Cargo Officer. “Through close collaboration with Dubai Police, we’ve introduced a model that strengthens security, boosts efficiency, and reflects Dubai’s commitment to innovation.”

Smarter, faster, safer

Previously, screening was conducted at multiple warehouse locations, leading to higher resource use and reduced efficiency. The new centralised approach consolidates all processes into one hub, reducing screening time and improving throughput by around 3 per cent annually.

dnata, which serves more than 120 airline customers, handles on average 60,000 tonnes of cargo monthly in its DXB facility. Earlier this year, the company announced a significant milestone of processing more than 1 million tonnes of cargo between April 2024 and March 2025, marking the highest volume ever handled in a year across both its DXB and DWC operations, representing year-on-year growth of around 30 per cent. 

This surge reflects the broader story of Dubai’s logistics growth. The rise of e-commerce, the region’s growing consumer population and Dubai’s strategic location as a global transit hub are driving cargo volumes to new heights.

The new system reduces manual touchpoints, enables advanced analytics, and helps optimise resource use, lowering unnecessary cargo movement and fuel consumption inside the facility.

A model of collaboration

The centralised screening control room was jointly designed by dnata and Dubai Police to support both primary and secondary command functions. It is equipped with advanced monitoring interfaces, live imaging, and automated reporting tools that ensure traceability across every stage of the screening process.

“Dubai’s success as a global hub comes from a shared commitment between public and private partners,” added Crozier. “This collaboration with Dubai Police reflects that spirit – leveraging technology and trust to create a strong cargo ecosystem that keeps the city’s trade moving efficiently.”

Driving dnata’s innovation agenda

The new control room is one piece of dnata’s wider push to reimagine cargo operations through data, automation, and design thinking.

Across its Dubai facilities, the company is exploring autonomous mobile robots (AMRs) that can move shipments safely and efficiently across the warehouse floor – reducing forklift movements and improving space utilisation.

At the same time, dnata is testing automated dimensioning and load-optimisation tools that use sensors and smart algorithms to capture the exact size and weight of every shipment. This allows teams to maximise space inside Unit Load Devices (ULDs), cut waste, and plan more precise, data-driven cargo flows.

“Behind every piece of technology we adopt are the people who make it work,” said Crozier. “Our teams on the ground are the driving force behind this transformation – using new tools to move cargo more securely and intelligently than ever before.”

The strategic project is part of dnata’s broader commitment to building high-performance cargo infrastructure in markets with strong long-term growth potential.

Expansion fuels employment and logistics sector

Airport Handling’s expansion follows a competitive tender process by the SEA Group, the operator of Linate and Malpensa airports. The development will create 200 new local jobs, further strengthening the company’s position as Italy’s leading ground services provider.

The new facility will be located in the Cargo City area of the airport and will span 10,000 square meters, with an annual handling capacity of over 100,000 tonnes.  Designed to meet the highest industry standards, it will support the efficient and safe handling of all cargo types, including perishables, pharmaceuticals, dangerous goods, live animals, aircraft engines, and vehicles.

Built for the future: sustainability at the core

Aligned with dnata’s global sustainability strategy, the facility will feature a range of energy-efficient solutions. These include photovoltaic panels for renewable energy, advanced thermal insulation, and high-efficiency LED lighting. Both the warehouse and office spaces are planned to maximise natural light and will be supported by low-consumption heating and cooling systems. The site will also be equipped with infrastructure to enable low-emission ground operations.

Airport Handling’s new facility is scheduled to become operational in September 2027.

Alberto Morosi, CEO of Airport Handling, commented: “Our expansion into cargo is a defining investment for Airport Handling and a clear signal of our long-term commitment to Italy. Milan is a regional hub for aviation and trade, and we see strong fundamentals for sustained cargo growth driven by cross-border e-commerce, pharmaceuticals, and perishables. Our extensive experience in ramp and passenger services provides a solid operational foundation – adding cargo services to our portfolio is a natural evolution.

He added: “We anticipate this investment will energise the local logistics ecosystem, delivering meaningful benefits to businesses and communities. We thank the SEA Group for their trust and look forward to setting new standards in Italy.” 

Clive Sauvé-Hopkins, CEO of dnata Airport Operations, added: “Europe remains a cornerstone of our global expansion strategy, and this project allows us to build future-ready cargo capacity in a high-potential market. We will continue to invest in advanced infrastructure and technologies to deliver best-in-class services across our operations.”

Francesco Raschi, Director of Cargo and Real Estate at SEA Milan Airports, added: “We are proud to announce this important project. This milestone marks a pivotal step in the continued evolution of Malpensa Cargo City, reinforcing its role as a strategic logistics hub in Europe. Partnering with dnata, a global leader in air services, reflects our commitment to excellence and innovation in cargo infrastructure. This collaboration will not only enhance operational capabilities but also generate significant value for the local economy and the broader logistics ecosystem.” 

Airport Handling: a fully integrated ground services provider

The new cargo facility will position Airport Handling as a fully integrated ground services provider in Milan. The company currently supports over 60 airlines with ramp and passenger handling, managing 80,000 flights annually across Milan’s two airports. With recent expansion into Rome’s Fiumicino Airport, Airport Handling continues to grow its footprint in Italy.

dnata: a leading global cargo services provider 

dnata delivers reliable and safe ground handling and cargo services at more than 90 airports across 16 countries. In the financial year 2024–25, dnata’s teams handled 3.1 million tonnes of cargo globally, marking a 9% year-over-year growth.

The dnata Travel Group represents the travel division of dnata, a leading global air and travel services provider. Its UAE-based travel agency dnata Travel continues to grow its GCC footprint, recognised by the prestigious industry awards as Dubai’s Leading Travel Agency 2025 and Saudi Arabia's Leading Travel Agency 2025, for a second year in a row. As part of a recent rebrand, the company has unveiled a new uniform for its retail teams, establishing the brand further as a modern travel agency, which continues to grow and innovate from its Dubai base.

Arabian Adventures was recognised across four categories, including the UAE’s Leading Destination Management Company 2025, Dubai's Leading Destination Management Company 2025, UAE’s Leading Desert Safari Company 2025, and UAE’s Leading Tour Operator 2025. Its team continues to bring new tours and experiences to the UAE market, with recent launches including exclusive private dining experience, The Veuve Clicquot Desert Experience by Arabian Adventures, and multi-experience destination, The Fort – Lisaili.

The Group’s corporate travel services provider, dnata Travel Management, was also successful across three categories at the awards this year, recognised as the Middle East's Leading Corporate Travel Company 2025, Dubai's Leading Travel Management Company 2025, and Bahrain's Leading Travel Management Company 2025. Meanwhile the Air division of dnata Representation Services took home the coveted accolade of the Middle East's Leading Airline GSA 2025. 

John Bevan, CEO of the dnata Travel Group, commented: “We are delighted to announce a record ten award wins for dnata Travel Group brands across multiple categories at this globally recognised awards programme for 2025. These achievements underscore the strength of our Dubai-based operations and the industry-leading products and services our teams continue to deliver. It is especially rewarding to see our expanding GCC offering increasingly recognised each year, as we remain committed to driving an innovative and dynamic travel agenda across the Middle East and beyond.”

The World Travel Awards serves to acknowledge, reward, and celebrate excellence across all sectors of the travel, tourism, and hospitality industries. The awards are voted on by travel and tourism professionals worldwide.

Find out more about the dnata Travel Group at www.dnata.com/travel. 

The private island resorts of the Maldives are dominating traveller bookings, up more than 100% compared to the same period last year. The team at dnata Travel attribute this upswing in demand to an impressive range of offers currently available during a sought-after time to travel to the islands, with between 30 to 50% savings on a travellers’ stay remaining available at popular resorts.

Winter sun in Thailand also continues to prove popular during early December, with direct flights to the islands of Phuket and Krabi taking centre stage, with increased connectivity from the UAE.

Meerah Ketait, Head of Retail and Leisure UAE at dnata Travel, commented: “With the expectation of a longer school holiday this December, we are seeing travellers combining their Eid Al Etihad break with the wider winter period for extended stays, or multiple trips. Bookings are up this year by 53% overall, including local and international stays.

“December marks the best time of year to travel to the islands of the Maldives and Thailand for weather and swimming conditions. In contrast, the UK is popular for its festive atmosphere and winter markets as the weather cools and evenings get darker. Umrah travel demand is up for Saudi, while Sri Lanka is popular for more extensive itineraries for exploration, and excellent value for money.

“For travellers staying closer to home, a trend we’re witnessing is a focus on resort properties away from the city, in Ras Al Khaimah, Fujairah, Ajman, and on Abu Dhabi’s Yas Island.”

Across the wider winter months for 2025, other destinations rising in popularity for UAE traveller bookings include the Seychelles islands, alongside South Korea, the Netherlands, USA, and Finland. Traditional winter destinations in Europe are starting to gain traction for festive markets and ski seasons, alongside bookings for unique winter experiences in Finnish Lapland.

Travellers can explore dnata Travel’s winter offers at dnataTravel.com or speak to a travel expert in-store across its 14 retail outlets, including popular locations in Dubai Mall, Dubai Hills Mall, and further across the UAE. Savings and added extras can be discovered across trending winter sun, ski, and festive-market-themed breaks. Gulf cruises, rising in popularity during the winter months, are also available with sailings across Eid Al Etihad, the festive period, and New Year’s Eve.

Top offers for Eid Al Etihad 2025 include a stay in the trending destination of the Maldives at the 5-star Kurumba Maldives with dnata Travel in a Deluxe Bungalow on all-inclusive, with return speedboat transfers, from AED 6,635 per person. In ever-popular Sri Lanka, travellers can stay at Avani Kalutara Resort with dnata Travel for three nights in a Superior Courtyard View Room with breakfast daily, and return flights, from AED 3,199 per person. Conveniently departing from Dubai on 29^th November 2025, a seven-night cruise on Full Board on-board the MSC Euribia can take travellers to Doha, Abu Dhabi, and Sir Bani Yas Island, and back to Dubai, from AED 3,500 per person.

To explore trending holiday destinations from the UAE with dnata Travel, visit www.dnataTravel.com. For more travel advice and inspiration, contact the dnata Travel experts via call or WhatsApp on 800 DNATA (36282), on social media @dnataTravel, email holidays@dnatatravel.com, or visit a dnata Travel retail outlet, with stores located across the UAE.