dnata continues to drive innovation; launches cutting-edge resource management system in Dubai


Dubai, 4 February 2019 – dnata, one of the world’s largest air services providers, continues to drive innovation in the Middle East aviation industry by launching a new resource management system in Dubai.  The new system, which includes a leading-edge software platform and advanced analytic tools, will help the company optimise operations and efficiently manage its 20,000 employees and resources at Dubai International Airport (DXB) and Dubai World Central (DWC).

The implementation of dnata’s new resource management system is expected to significantly enhance operational efficiency, improve employee productivity and support better on-time performance. The new platform will also allow dnata to apply further innovative technologies in its operations, including artificial intelligence-driven solutions and autonomous vehicles, in the next years.

The new system will be gradually implemented across dnata’s ground handling and cargo operations from June 2019.  The technology will be provided by INFORM, the leading supplier of resource management systems to ground operations in the world.  

Steve Allen, Divisional Senior Vice President, UAE Airport Operations, dnata, said: “Innovation is at the heart of dnata and is key to deliver the next generation airport experience in Dubai. Our new, cutting-edge resource management system will enable us to plan and manage the world’s largest ground handling operations at a level never seen before in the industry.”

“The new system will improve efficiency across our operations, which will benefit all dnata stakeholders, including our customers, suppliers, employees, as well as Dubai passengers.”

“We continue to invest in our people, processes and technology to ensure the best possible service for our airline customers and their passengers.”

Thomas Schmidt, Director, Airport Systems, INFORM, said: “For over 20 years, we have worked closely with dnata and supported the successful growth of its ground operations at Dubai International Airport. We are proud of this long-term relationship. With this project we will provide dnata with the latest technology and an expert, Dubai-based team.“

dnata constantly enhances its operations and processes applying leading technology to improve efficiency and productivity. dnata’s most recent initiatives in Dubai include the opening of new, state-of-the-art facilities (customer service centre and cargo integrated control centre, cargo warehouse), the recycling programme of its ground services equipment (GSE), the conversion of its diesel-powered forklifts to electric ones as well as the introduction of a cloud-based software platform that enables freight forwarders, agents and airlines to plan all land transport processes more efficiently.

dnata provides quality and reliable air services to a total of over 120 airlines operating from the UAE. Every day, the company’s dedicated employees assist over 240,000 passengers, move 2,000 tons of cargo and prepare more than 10,000 inflight meals in the country.



INFORM has an outstanding global market share and track record in the aviation industry for more than two decades in developing and deploying aviation solutions and delivering relevant professional services to ground handling service providers, airports and airlines. Today, INFORM has a steadily, growing international workforce of over 750 professionals consisting of project managers, consultants and engineers serving a global customer base of over 70 organizations using the software in live operations at more than 160 airports worldwide. It has been implemented in diverse aviation environments and substantial benefits have been proven.