Passenger Services

in the UAE

Contact ground handling UAE

dnata Contact Centre

Philexel Business Park
M.Roxas Highway
Clark Freeport Zone

Tel:+971 80036282


Service Feedback

dnata Group
United Arab Emirates
P.O Box 1515


Emma Deane, VP - Commercial & Business Development

dnata Airport Operations
United Arab Emirates
P.O Box 1515






Cargo and Logistics

We offer exceptional cargo and logistics services

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Exceeding expectations

dnata customer services staff are the key interface between our customer airlines and their passengers and play a leading role in offering the customer care that is critical to the success of dnata's ground handling operations.

Airline passengers expect a seamless experience from check-in to baggage delivery and that's exactly what we deliver. In Dubai, our professionally trained employees ensure the smooth handling of passengers. From a hassle free check-in to efficient boarding and from proficient disembarkation to fast baggage collection, we offer a seamless experience that is second to none.

Each employee is trained to offer exceptional care to passengers with special needs, including unaccompanied minors and those with reduced mobility, ensuring a safe and secure passage through the airport.

For airlines, many of our businesses offer the ability to connect to your own DCS hosts through state-of-the-art IT platforms, enabling fast and efficient check-in and improved customer services.

We cater for over 140 scheduled airlines
We have over 15,000 employees working across our UAE operations
We assist more than 80m passengers through DXB alone

Our Services

  • We offer check in services
  • We provide arrivals and departures services
  • We offer transfer and transportation services