Passenger Services

in the United Kingdom

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Smooth journeys

Our focus on customer service excellence ensures that your passengers receive a seamless travel experience. All dnata customer service staff are highly trained, to exacting standards, to facilitate an efficient and hassle-free check-in. Our attention to detail and customer centric approach means that your passengers are safe in our hands, with our staff ready to address their needs at every stage of the journey.

We have developed a reputations for providing smooth and accurate boarding gate management which significantly contributes to on-time departures for our customers. Our special services include the exceptional care provided to un-accompanied minors who are safely and securely escorted through the airport and handed over to the cabin crew.

Our bespoke concierge service is second to none and will ensure that the start to your passengers experience is unparalleled.

we handle 4.3 million passengers annually
We provide 13 airlines with passenger services
We have over 500 passenger facing employees

Our Services

  • Passenger check in services
  • Boarding gate management
  • Unaccompanied minor services
  • Concierge service
  • Ticket desk management