Passenger Services

in Australia

Contact Us

Daniela Marsilli

Chief Executive Officer
Building 321, Link Rd Mascot
Sydney
Australia
NSW 2020

Email

Lucas Nelson

Commercial & Marketing Manager
International Terminal
Sydney Airport
Australia
Mascot NSW 2020

Tel:+61(0)2 9352 7980

Email

Burt Sigsworth

General Manager
285 King Street
Sydney Airport
Australia
Mascot NSW 2020

Tel:+61(0)2 9317 5153

Email

dnata Australia

Baggage Services Enquiries
Sydney
Australia
Australia
Mascot NSW 2020

Tel:+61 1800 452 308

Email

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Email

Passenger Services

Thousands of people each day enjoy a seamless travel experience thanks, in part, to dnata's Australia Passenger Services teams. Our technical expertise and quality of delivery, combined with the dedication of our highly trained staff, ensures passengers enjoy a smooth and comfortable experience.

Our staff is happy to assist any passenger requiring extra support: from unaccompanied minors to those with reduced mobility, we are available every step of the way, to ensure their journey is safe, secure and comfortable.

We recognize that baggage reconciliation is a fundamental element in ensuring a successful travel experience for your passengers. Our lost and found service strives to ensure that every baggage item is safely and securely returned to its’ owner through our individual item tracking system and baggage home delivery service.

We handle almost 6 million passengers across Australia, annually
We handle almost 1.4 million flights each year
We have a 98% on time performance for Ground Handling

Our Services

  • Airport ticketing sales desk
  • Arrival and transfer services
  • Check-in services
  • Dedicated passenger services
  • Gate activity services
  • Lost and found services