COVID-19: Corporate Travel

Latest updates

We are currently monitoring the situation surrounding COVID-19 closely and will continue to provide as much information and assistance to our customers as we possibly can.

Our sources

During the Covid-19 Pandemic, we have been actively monitoring and responding to the outbreak, and continue to follow the guidance of our three official sources:

We are also working closely with local health authorities, and implementing any new requirements or regulations as quickly as possible. For the latest health advice, we recommend that you refer to the UAE’s Ministry of Health and Prevention.

Only essential travel, via a limited number of authorised flights, is currently advised from the UAE. We recommend that you check the travel advisory from the UAE Ministry of Foreign Affairs & International Cooperation for latest updates.

Travel smarter

With the negative impact on our economy and with lockdowns beginning to lift, employers may be asking how to optimise their travel spend for the greatest ROI, and employees may be questioning whether they really do need to travel to do their job effectively with understandable concerns of their safety.

Companies can start addressing these concerns through revising their travel policies, being clear and concise of what changes are required and incorporating both health and safety as well as cost saving initiatives.

Whenever possible, complete check-in processes prior to arriving at the airport is recommended. Online check-in, mobile boarding pass, off airport baggage tagging, and other initiatives will contribute to the reduction in the amount of contact with airport staff and infrastructure.

Check out our home-check in packages in partnership with Dubz and marhaba and receive a variety of benefits such as Home COVID-19 testing, baggage disinfection with long-lasting protection, and fast-track service through immigration. We have a variety of packages available, so choose the check-in experience that suits you.

Home check-in packages


Policy guidelines for a post-COVID landscape.

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Travel Expense Management and Technology

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Visa services

The Federal Authority for Identity and Citizenship (ICA) temporarily suspended the issuance of all entry visas to prevent the spread of COVID-19.

Find the latest information and updates about visit & tourist visas, work permits and how dnata can help you.

More information here.

Repatriation flights from the UAE

With the approval of the UAE government and local authorities, some airlines are operating limited passenger flights to carry travellers from the UAE to a limited number of destinations worldwide.

Please note, all travellers should check their eligibility to enter the destination of their choice before booking flights. Several countries have imposed individual immigration and travel restrictions. As the situation continues to change, please stay up to date with relevant travel advisories to and from the countries in which you intend to travel, to ensure that there are no current restrictions which might affect you.

If you are flying, please check the status of the flight on your airline’s website to keep up to date with any delays or cancellations. Check with your airport to find out of there is specific advice for travellers, including all of the latest health and safety precautions. Customers will be asked to follow all health and safety measures required by the UAE authorities, their airline of choice, and the country of destination.

Our latest charter flights to India.

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Our refund policy

The current Covid-19 pandemic has thrown travel out of gear and left in its wake myriad challenges across industry segments. Airlines are no different and almost all carriers have been drawn into its vortex with flights being cancelled to varying degrees. The sheer number of flight cancellations have stretched the ability of airlines to process in a timely manner the inordinately high number of refund requests received. Many airlines worldwide have therefore, restricted our ability to process automated refunds via the GDS, including refundable tickets. As a result these processes are being made manually to support our customer’s needs.

To a large extent, airlines have tried their best to meet customer expectations by way of some innovative offers, be it allowing rebooking of tickets with no penalties, extending ticket validity to up to 2 years from date of issue or offering a bonus on top of ticket value if the customer held on to the ticket rather than turn it in for refund.

The frequent changes to rules due to Covid-19 makes it hard to collate all of them in a single document and as such, below are links to the Rebooking / Refund Regulations of some of the major carriers operating from the UAE.

Health & safety is our priority

At dnata, safety is everyone’s responsibility. We are committed to achieving the highest possible safety and security standards for our customers, their passengers, our employees and facilities. Our safety initiatives, training and approach to people keeps us on track to achieving our safety vision of having a culture where all of our people possess the skills, knowledge and confidence to work safely, feel respected and are engaged in helping everyone stay safe.

Our experts in Health & Safety are engaged across the globe with local authorities, industry experts and accommodation suppliers to ensure the relevant mandates are implemented.

Latest update from hotel chains that have initiated new protocols on hygiene standards.

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UAE staycation offers

As travel restrictions ease across the emirates, you may be seeking a change of scenery.

Our corporate leisure team can offer a range of featured offers which include free or flexible cancellations, and most importantly, the assurance that our hotel partners are open to the public at limited capacity, abiding by the latest health and safety precautions set by local authorities. Many of the properties we feature have been selected by dnata Travel for their enhanced hotel hygiene policies, developed in response to the global pandemic.

Please note, across the emirates there are differing restrictions with regards to the opening of in-resort facilities. Please contact us directly for the latest updates on the property and staycation offer of your choice.


Corporate Leisure staycation offers

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Contact us

As the leading travel management company, we have multiple partners including airlines and hotels which have individual policies with regards to travel routes and/or cancellations. As our partners continue to review their policies, we recommend that you contact us to ensure that you have the latest possible information.

For existing customers please contact your dedicated Customer relations Managers. For general enquiries please contact or call +971 (0)47 036 146.

Products and services

Cargo services

We offer premium cargo handling services. With best-in-class facilities and state-of-the- art cargo handling support technologies, our handling services are diligent and efficient. We move our customers’ cargo smoothly from one destination to another, tracking its progress the whole way.

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Charter services

Charter a jet to and from any destination in comfort and style while experiencing the upmost in convenience and flexibility. dnata can help arrange your private charter service now.

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Travel insurance

Protect yourself against unexpected circumstances such as emergency medical conditions, delayed flights, lost luggage, and more. We work with AIG, the world’s leading insurance organization to bring you the peace of mind and the best-in-class care which our customers deserve.

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Home check-in packages

Start your journey in the safest possible way and check-in your baggage from the comfort of your own home. Receive a variety of benefits such as Home COVID-19 testing, and baggage disinfection with long-lasting protection. At the airport, speed through immigration using marhaba’s fast-track service. We have a variety of packages available, so choose the check-in experience that suits you.

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Virtual Meetings and Events

Hosting a virtual meeting requires different skills from those carried out face to face. Prepare, organize and run virtual meetings more effectively with dnata. Our platform combines all event management functions in one easy to use tool, enabling you to provide the ultimate virtual event experience.

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Disclaimer: The information provided here is not exhaustive, may not address your individual requirements and is for informational purposes only. We endeavor to keep all information up to date, but given the special circumstances that may change from day to day, we make no warranties of any kind on the accuracy of the information. External links provided here are not under the control of dnata and dnata has no control over the availability of those sites. dnata shall not be responsible for any loss or damage if any from using the external links.