Passenger Services

Contact Ground Handling

Janis Balkens

International Airport Operations
EGHQ, Level 8
Business Development
United Arab Emirates
PO Box 1515, Dubai, UAE

Email

Paul Coventry

International Airport Operations
EGHQ, Level 8
Business Development
United Arab Emirates
PO Box 1515, Dubai, UAE

Tel: +971 (0)4 708 3025

Email

Emma Deane

dnata Group
Dubai
United Arab Emirates
P.O Box 1515

Email

Kevin Ennis

dnata Cargo
Dubai
United Arab Emirates
P.O Box 522

Email

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Delighting your passengers from check-in to baggage delivery

dnata customer services staff are the key interface between our customer airlines and their passengers and play a leading role in offering the customer care that is critical to the success of dnata's ground handling operations. Whether checking in for a flight in Pakistan, transiting through Dubai, or disembarking in Switzerland, our team of over 12,000 professionally trained staff ensure the smooth handing of passengers from check-in to boarding and from disembarkation to baggage collection.

For passengers requiring extra support, dnata staff across the globe are trained to offer assistance to passengers with special needs, including unaccompanied minors and with reduced mobility. With our comprehensive range of 'meet and greet' services, we have been making air passengers feel especially welcome for 20 years.

Every day we process over 190,000 pieces of baggage
We help over 222,000 passengers reach their destination every day
we handle over 1400 flights every day

Keeping air travel safe:

Employing the latest techniques in crime prevention our Security Services provide baggage and passenger screening, profiling, aircraft security sweeps, anti-sabotage checks, security patrol and escort services.

Why choose dnata Passenger services?

  • We provide check in services
  • We provide airport lounges
  • We manage gate activities
  • We manage airport ticketing
  • We provide CIP lounges, meet and greet and VIP handling services
  • We provide arrival services
  • We manage lost and found facilities
  • We offer administration and supervision services
  • We offer station management services including transfers and disruptions
  • Passengers with reduced mobility assistance
  • Airside bussing for passengers and crew