Looking after your special requirements
dnata customer services staff are the key interface between our customer airlines and their passengers and play a leading role in offering the customer care that is critical to the success of dnata's ground handling operations. Whether checking in for a flight in Pakistan, transiting through Dubai, or disembarking in Switzerland, our team of over 12000 professionally trained staff ensure the smooth handing of passengers from check-in to boarding and from disembarkation to baggage collection.
For passengers requiring extra help, dnata staff across the globe are trained to offer assistance to passengers with special needs, including unaccompanied minors and the infirm or physically challenged.
For airlines, many of our businesses offer the ability to connect to your own DCS hosts through state-of-the-art IT platforms, enabling fast and efficient check-in and improved customer service.