Dubai International Airport - United Arab Emirates (DXB)

Ground Handling and Cargo

dnata has played a significant role in the development of Dubai airport, which handles a colossal 2.1 million tons of freight , 145 different carriers and 60 million passengers per annum. Dubai International Airport is one of the busiest travel hubs in the world, and we work around the clock to continually delight and exceed our customers' expectations.

Since our establishment in 1959, to provide ground handling and cargo services at Dubai International Airport - we've grown into a world renowned industry leader!

  • Ismail Ali Al Banna, Executive Vice President dnata

Statistics 2012/2013

Passengers handled
65,300,000
Cargo handled
1,700,000
Flights handled
180,000

dnata airport services

Passenger Services

  • Station Management and Supervision
  • Gate activities
  • Meet & Greet
  • Transfer & Transit
  • Mishandled baggage
  • Check-in
  • Airport Ticketing
  • Lounge
  • Arrival
  • Services for Passengers with Reduced Mobility
  • VISAS
  • Porterage Services
  • City Stop

Accreditations: ISO 9001: 2008, ISO 14001:2004, OHSAS 18001:2007, ISAGO - IATA Safety Audit for Ground Operations

Ramp Services

  • Marshalling and Parking
  • Unloading/Loading
  • Aircraft Exterior Cleaning
  • Cabin Material Storage
  • Toilet Services
  • Moving of Aircraft
  • Ramp to Flight-deck Communications
  • Airside Crew Transport
  • Baggage Handling
  • Cabin Cleaning
  • Cabin Dressing
  • Potable Water
  • Cooling/Heating
  • Air Start
  • ULD Management
  • Airside Passengers Transport

Accreditations: ISO 9001: 2008, ISO 14001:2004, OHSAS 18001:2007, ISAGO - IATA Safety Audit for Ground Operations

Load Control, Communication and Flight Operations

  • Load Control
  • Filing of Flight Plan and collating Meteorological reports
  • Centralised Load Control
  • Communications
  • Ground Dispatch
  • Crew Administration

Accreditations: ISO 9001: 2008, ISO 14001:2004, OHSAS 18001:2007, ISAGO - IATA Safety Audit for Ground Operations

Cargo Services

  • Warehousing
  • Build-up Break-down
  • Document Handling
  • Special handling
  • Mail handling
  • Acceptance & Monitoring
  • Irregularities Handling
  • Perishable Cargo Handling
  • Transfer & Transit
  • Ramp transport

Accreditations: Accredited to all important Management systems such as ISO 9001:2008; ISO 14001:2004; OHSAS 18001:2007; Industry relevant standards such as ISAGO(IATA Safety Operations for Ground Operations); TAPA (Transport Asset Protection Association) standard; RA3

Line Maintenance Services

  • On-call maintenance, defect identification and rectification
  • Transit, daily, weekly and ETOPS inspections
  • Engine / APU replacement and washing
  • Defect rectification and component replacement
  • AOG support and recovery
  • Non-destructive testing
  • Structural repairs including composites
  • Towing, pushback and headset communication
  • Maintenance and repair of ULD cargo containers
  • Cabin maintenance and fumigation
  • Aircraft decontamination
  • On-board engineers and field team assistance
  • Parts pooling management
  • Bonded storage of components and consumables
  • Parts and component logistics
  • Materials management, shipping and customs clearance
Line maintenance services available 24/7 at +971 56 991 08 07 and +971 50 189 0106 and by email.

Security Services

  • Passenger and baggage screening and reconciliation
  • Cargo and Post Office Mail Screening

Accreditations: ISAGO certified, ISO 14001, OHSAS 18001