Air Services at

Dubai International Airport - United Arab Emirates (DXB)

dnata has played a significant role in the development of Dubai airport, which handles a colossal 1.6 million tons of freight , 140 different carriers and more than 40 million passengers. Dubai International Airport is one of the busiest travel hubs in the world, and we work around the clock to continually delight and exceed our customers' expectations.

Since our establishment in 1959, to provide ground handling and cargo services at Dubai International Airport - we've grown into a world renowned industry leader!

Ismail Ali Al Banna, Executive Vice President dnata

Key Station Statistics

dnata On-Time Performance

98.5%

Aircrafts Handled

154,289

Handled cargo per annum

700,000 tons

Precision, safety and responsiveness form the backbone of our services

We offer a full range of ground handling services to airlines in Dubai.

Passenger Services

Key Statistics: Number of Passengers with Reduced Mobility (PRMs) handled FY 2011-12: 544,201, Number of Airlines handled: 140 plus, Number of Airline Departure Control Systems implemented in DXB: 26, Passenger Handled -FY 2011-2012: 53 Million


Accreditations: ISO 9001: 2008, ISO 14001:2004, OHSAS 18001:2007, ISAGO - IATA Safety Audit for Ground Operations

Ramp Services

Key Statistics: Number of ULDs handled FY 2011-12: 3.6 Million, Number of aircrafts Cleaned: 13,600 per month


Accreditations: ISO 9001: 2008, ISO 14001:2004, OHSAS 18001:2007, ISAGO - IATA Safety Audit for Ground Operations

Load Control, Communication and Flight Operations

Key Statistics: Number of Load sheets prepared 2011-12 = 233,800, Number of stations handled by dnata CLC = 150


Accreditations: ISO 9001: 2008, ISO 14001:2004, OHSAS 18001:2007, ISAGO - IATA Safety Audit for Ground Operations

Cargo Services

Key Statistics: Total volume handled: 702,238 tons in 2011-2012, Growth of 7%, Overall staff: 1,650, Total installed capacity: 1,3m tons/annum


Accreditations: Accredited to all important Management systems such as ISO 9001:2008; ISO 14001:2004; OHSAS 18001:2007; Industry relevant standards such as ISAGO(IATA Safety Operations for Ground Operations); TAPA (Transport Asset Protection Association) standard

Security Services

Accreditations: ISAGO certified, ISO 14001, IOSH 18001 certificates

Learn about our ground handling worldwide

A leading ground handling training provider

Established in 1991, dnata Training has evolved into one of the leading ground handling training providers both regionally and internationally, servicing a wide internal client base including dnata Airport Operations, Emirates Engineering, Sky Cargo, dnata Cargo Operations and several external clients in the global aviation industry.

Training materials are designed using accelerated learning techniques with a combination of classroom, e-learning and on-the-job training. Facilities include separate areas with different types of static mock-up simulations for ground support equipment practical training and a next generation Aircraft Pushback Simulator soon to be installed, which will be the first of its type in the world.

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Learn about our training worldwide

Some of our customers

Delivering the promises our customers make