Ismail Ali Albanna
Executive Vice President, dnata
Ismail leads a senior executive team which is responsible for all Dubai-based cargo and airport operations and manages a combined staff of more than 8,300 employees.
Ismail joined dnata in April 1967, making him dnata's longest-serving staff member. During his career with dnata he has played a major role in the extraordinary expansion of this diverse business.
Ismail originally joined the company as a traffic clerk and rose through the ranks to become Director, Passenger and Communication in 1981 Acting Deputy Director Airport Ground Services followed in 1983, before he became Director of Airport Services in 1990 - a post he held until he moved into his current role as Executive Vice President of dnata in 2003.
Ismail's responsibilities include ensuring the provision of efficient and cost‐effective airport ground service levels, developing and maintaining organisational structures, ground equipment policies and manning standards to provide the most flexible and cost-effective ways of meeting customer requirements. He also represents dnata at IATA (International Air Transport Association) and GASA (Gulf Airport Services Association) meetings.
Recently, Ismail has been instrumental in extending the reach of dnata's marhaba services, cementing a tie up with Cox & Kings Global Services in India and launching marhaba's meet and greet services in Bahrain.
Ismail pioneers many of dnata's charitable and environmental efforts, including the Dubai Terry Fox, Dubai Cares, relief efforts through airport emergency teams for earthquakes and tsunami relief, blood donation drives and Dubai's Clean the Creek campaign.
Under his leadership, dnata has gained a raft of ISAGO and ISO quality certifications as well as numerous customer and industry awards.